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Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review I have been scammed by someone who said they worked at Norton was posted on May 4, 2021. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 4 stars from 326 reviews. Norton has resolved 219 complaints.

Norton Customer Service Contacts

1800 680 026 (Australia)
1800 720 7898 (Singapore)
1800 441 7077 (Thailand)
1800 944 0586 (Colombia)
+1 855 815 2726 (United States)
+64 800 174 089 (New Zealand)
+44 207 616 5600 (United Kingdom)
+353 16 011 906 (Ireland)
+32 22 566 625 (Belgium)
+420 239 016 463 (Czech Republic)
+45 35 258 010 (Denmark)
+352 298 479 5023 (Luxembourg)
+31 205 040 539 (Netherlands)
+351 800 780 066 (Portugal)
+41 442 120 032 (Switzerland)
+852 25 981 234 (Hong Kong)
+60 377 124 612 (Malaysia)
+27 218 192 830 (South Africa)
+82 220 971 401 (South Korea)
+54 115 354 0370 (Argentina)
350 Ellis Street
Mountain View, California
United States - 94043

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Norton Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
norton.comunauthorized charges

My bank account was debited not just once but three times on the same day by norton.com for $145.32 each time totaling $435.96. I have never ordered anything from norton.com and have no idea how they got my debit card number. I filed a fraud charge through my bank and was told it would be 7 to 10 business days before my account was credited. If the fraudulent charges had been $500 or more it would have required a police report.

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    • Sw
      sweetlollipopshop Jul 26, 2010

      Just happened to me, discovered today but 3 identical unauthorized charges of $114.99 taken out of my account on 7/19 ... again bank says 10 business days before resolved, sending paperwork ... what really annoyed me was the bank calling me to suggest I call norton for a refund! A refund for what?? I never made a purchase in the first place!! I've filed fraud with the bank but it's ridiculous that they can make you wait so long to get your money back and they didn't even guarantee I'd get my money back ... like seriously how is this company getting hold of peoples bank card information???

      0 Votes
    • Ro
      Roob Mar 09, 2010

      Same thing happened to me on 3/8/2010 for a similar amount! Only mine was 4 charges! I'm also disputing...

      0 Votes
    • Na
      nancy tawater Apr 19, 2008
      This comment was posted by
      a verified customer
      Verified customer

      on march 16, Iwas charged $64.94 for norton renewal . I did not authorize this trans action.Please credit my account immediately Thank you, Nancy Tawater

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Norton Anti - Viruscredit card billing

    Norton has charged my credit card for an annual fee for the past two years. The problem is, I purchased this product once, 8 years ago. Last year, out of the blue, they started charging me an annual fee even though I haven't used the product in years because my computer tech said it is absolute crap. I think they are just digging up any old credit card # they can find and charging it. You can't reach them through their phone #, they just keep you on hold. I reported them to my credit card fraud department and I also had to change my credit card #. It was the only way to get them to stop. What a scam and a fraud.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Norton From Symantec Storecancellation notices

      I continue to receive notices from Norton that my account is being cancelled. The problem arises from my purchase two months ago of a new computer. With the purchase I received a trial 60-day (?) service of a Norton package. However, I had already purchased a Norton anti-viral package August 20, 2009 on my old computer. Please transfer 6 mos continuing service to me for new computer, so I will not lose Norton service!!!
      SYMANTEC ORDER CONFIRMATION #[protected]
      Order summary 1 Extended Download Service License Certificate Download $9.99
      Order Number: [protected] 1 Norton360 Version 3.0 Upgrade Windows XP/XP Pro Vista Download $59.99 Sub Total $69.98
      Product Name: Product key: Product Serial number:
      Norton 360 Version 3.0 TKFXM3JCCMF3GK2VV6C88WTR2 6JWYW8MFH8MJ
      Duke Zeller [protected]
      IVA Rentals Inc.
      [protected]@ivarentals.com
      PLEASE INITIATE IMMEDIATELY THE REMAINING SIX MOS SERVICE FROM THIS PURCHASE OF NORTON ANTI-VIRAL SYSTEM PUIRCHASE AUG 20, 2009 OR
      LET ME KNOW IF YOU NEED ADDT'L INFO FROM ME!

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Norton 30day Free Trial — norton360 free 30day trial

        I was having trouble with my pc and I saw a deal online for a "free 30 day trial"it said try the 30 day free...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Norton Internet Security 2009 Subscriptionscannot redownload norton 2009, though purchased

        sir, i have purchased norton 2009
        i have uninstall it and now i cannot find where can i install it from..
        please i just require 2009 norton edition download file.
        thankyou.
        Mayank Suri
        my email id is my.[protected]@hotmail.com
        order details below

        Symantec Software (Luxembourg) S.à.r.l.
        26, boulevard Royal
        Office No. 227
        L-2449 Luxembourg
        Luxembourg

        Invoice Number: [protected]
        Order Date: 17-Aug-2009

        --------------------------------------------------------------------------------

        Bill to:
        Mayank Suri
        29 Amaltas Marg
        Dlf Phase 1
        Gugaon, Haryana 122002
        IN

        --------------------------------------------------------------------------------

        Subscription Renewal Service
        Quantity: 1
        Norton Internet Security 2009 Subscriptions US$49.99


        --------------------------------------------------------------------------------

        Processing Fee US$0.00
        Tax US$0.00
        Total: US$49.99

        --------------------------------------------------------------------------------

        Symantec VAT Number (European Union): LU23124018
        Symantec (Australia) Pty., Ltd. ACN: [protected]
        Symantec Corp. US Federal Employer Tax ID#: [protected]
        Symantec Corp. Canadian GST registration number: [protected] RT0001

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          We are here to help

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Norton Anti Virusunauthorised billing for norton product

          I cancelled my subscription with Norton a long time ago, and on Dec 28th 2009, they just deduced $69.00 off my Credit Card. I am very upset about this. Please can you undertake to get this money refunded to me. the only information I have is this number [protected].

          I live in Singapore. My email address is [protected]@gmail.com

          I would appreciate your help in this.

          Kind regards,

          Sandra Lauf

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            • Kr
              krispix318 Aug 05, 2010
              This comment was posted by
              a verified customer
              Verified customer

              I just renewed my subscription with Norton. When you install it (or renew it), they automatically set you up for automatic renewal. I'm thinking this stays in place whether you have the software on your system or not. All I did was sign in to my Norton account (not sure the exact site...just Google "my norton account") and one of the main tabs says "Automatic Renewal" and turn this option OFF.

              If this is what caused your card to be debited, this is in no way a scam. The directions were spelled out clearly when I renewed my subscription and I had to check that I read the terms and conditions before I renewed. Make sure you actually read these things before using your card online.

              0 Votes
            • Lo
              LonghornMom Aug 01, 2010
              This comment was posted by
              a verified customer
              Verified customer

              Norton is also charging my checking account without authorization and notification, even after I cancelled last year when I saw unauthorized charges to my account (for which I never received the product). Another has posted that Norton anti-virus is actually a virus and resulted in a destroyed computer. It's amazing that this scam is able to continue for so long. I guess all I can do is close my checking account to ensure that I won't be charged again next year.

              0 Votes
            • Pr
              Prabodh Gupta Jan 17, 2010

              This repeat charging without any notification and permission from customers is illegal and should be stopped.

              0 Votes
            • Pr
              Prabodh Gupta Jan 17, 2010

              I had also purchased Norton Afntivirus last year but didnot find it very convenient to download, hence, i had removed it i.e. uninstalled it from my system. Now, Norton has charged me £69.00 without any notification to me or without taking my permission on my credit card. This is ridiculous. Norton Antivirus should be taken to court for doing such things.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Norton Antives — was chared twice for some product

            I renewed my subscription for Norton antives and was chared twice for the same renewel and a charge of 50.35...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Norton Internal Security — fraudulent renewal charges

            I recently found a charge for "Norton Annual Renewal" on my Visa statement. The phone number [protected] i...

            Norton Internet Securityunauthorised charge

            Hello,

            My bank account shows an unauthorsied 'annual renewal' charge of £39.99.

            I buy Norton internet securtiy from PC world each year so do not understand why an automatic charge has come out of my account.

            I would ask for a refund on this occasion and cancel any renewal policy you seem to have me down for.

            Can you please respond to fiona.[protected]@pb.com

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              • Th
                thel Jul 23, 2015
                This comment was posted by
                a verified customer
                Verified customer

                Norton/Symantic on your my norton account has a setting called automatic renewal. check to see if this is checked. if it is then legally your bound by the auto-renewal contract and they can decide if it is a refund or "user mistake" issue.

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Norton Credit Services — fraud/scam

              Mr Steve Norton does not provide the service of Credit repair. He takes your money upfront and then bill...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Norton 360never rec'd software or refund

              I ordered Norton 360 Antivirus software online on 3/3/09. I sent Global Collect a check for $134.98. Check cleared on 03/05/09. I never rec'd the software.

              Subsequently, I ordered Norton 360 online and paid for it with my credit card.

              On July 2, 2009, I sent a letter with copy of canceled check and original invoice to Global Collect BV. There has been NO RESPONSE.

              Please advise.

              Alan Duncan
              [protected]

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                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Norton Finance Companyfake email received

                Attention,

                Norton Finance Loan Company has come to Offer Private,
                Commercial and Personal Loans with a very Minimal annual
                Interest Rates as Low as 2% within a 1 year to 50 years
                Repayment duration period to any part of the world.

                We give out loans within the range of $5, 000 to $500, 000, 000 USD.
                Our loans are well insured for maximum security is our priority.
                Norton Finance is a leading online provider of finance.

                If you need a consolidation loan, we have many flexible
                plans on our lending panel to help you release the equity
                in your home. We can even help with business finance!
                Interested Persons should contact me via E-mail:

                Lender's Name: Mr.Mark David
                Lender's Email:[protected]@yahoo.com.hk

                BORROWERS INFORMATION
                Names:
                Country:
                Fax Number:
                Personal Number:
                Occupation:
                Sex:
                Amount Needed:
                Loan duration:

                Best Regards
                Schermer Tammie S.
                Online Advertiser @ Norton Finance Company (NFC)

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                  • Ia
                    iamdz Oct 31, 2009

                    I just received one also with the name of Financial Loan Company but same basis just different name (Denny Amos)...beware! They are looking for your personal information.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Norton Anti VirusI was double charged

                  9/28/09 check crd purchase 09/26 norton annual renewal [protected] ca 486827xxxxxx9808 [protected]? mcc=5734 121042882da01 $69.99

                  09/28/09 check crd purchase 09/26 dri*symantec www.myord.com mn 486827xxxxxx9808 [protected]? mcc=5734 121042882da01 $69.99

                  I was double charged for the renewal on my norton virus protection. please send me a check for $69.99

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Norton 360overcharged

                    I ordered a Norton 360 anti-virus product online - sold by Symantec. When I received confirmation that my product was shipped and charged to my account, I looked all over for shipping information and was only able to locate DigitalRiver.com. I was unable to contact Digitalriver.com, nor was I able to contact anyone at Symantec as the websites provided no phone number or e-mail address and kept reverting to the original menu. I called Norton California - only to be directed to another number aimed at selling you more products. I called a 24 hour number at midnight and was put on hold for 21 minutes, with no response other than funeral music and instructions to continue staying online. I then clicked on the refund button, only to be redirected to the main menu again.

                    Norton is supposed to be a reputable company. There were many similar e-mails complaints online on the Symantec website. This is a scam and it is worth reporting. Any major well known brand, that does not provide a means of contacting customer support nor delivers a product that was purchased, or means to get a refund when not delivered should be investigated.

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                      • Ca
                        Can no one be trusted? Sep 20, 2009

                        I had no problems with Norton last year, the last three months have been terrible, especially the last month. If you look at their webiste, you will find email address for people in media relations. Try them, I did just that, but still waiting to have my issues resolved. I still have 230 days left, but would rather cancel and lose the money. Good Luck!

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Symantic / Nortontaking from bank account

                      I have received bankcard statement and norton have taken out on the 24th august the annual fee for internet security protection for another year. This is a mistake because I did not give my permission as I was not going to renew this year. I cancelled norton internet security on 4th September 2009. The point being I did not give my permission to take $79.99 out of account no [protected] so would you please reimberse this amount back into my account as soon as possible as I no longer use your product and did not give permission for this to be taken. Thankyou
                      Yours sincerely Mrs Ann Hope

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                        • Lr
                          LRF Aug 18, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Double Billed by Symantic/Norton for software renewal. I am through with these people after this subscription period. You call and the machine volunteers to return your call after 11pm. What crap

                          0 Votes
                        • Wi
                          William Dailey Feb 29, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Please remove - William Dailey and - Grand Rapids, Michigan from This web site

                          Thanks Bill Dailey

                          0 Votes
                        • Wi
                          William Dailey Feb 29, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          REMOVE- Posted: [protected]:00:00 by William Dailey
                          FROM THIS WEB SITE

                          0 Votes
                        • Wi
                          William Dailey Feb 29, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          REMOVE MY NAME AND ADDRESS from this website



                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Norton Symanticsauto al

                        Over 3 years ago I switched isp to qwest dsl. from that time forward I have had a new email address. I no longer needed my antivirus provided by norton symantics problem is... norton symantics continued to bill me for their antivirus which I no longer used. I did not know or was unaware that I was on auto renewal. two years ago I contacted capital one to complain about the charge from norton. they removed it. last year it happened again and capital one closed my account and reissued me a new card and account number. three weeks ago I was billed again by norton symantics on my new account and not only one charge but doubled charged! I contacted capital one and they sent in a dispute and yesterday by mail informed me that norton contested both charges. now I have to send in a hard copy letter to capital one to dispute it again. they need my norton account and activation date... ya right, after over 3 years I have that... not! norton symantics bills through a bank and they can get your new account number and continue to charge you even for services you don't receive apparently. norton claims to notify you via email for renewal... but if like me you have changed isp, you don"t receive it! be careful, norton is under handed and gets away with ripping you off through this renewal system... and double charges too.

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                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Symantec / Norton Antiviruscharged for order too many times

                          i odered norton antivirus accidentally twice on aug.3, 2009.immediately i contacted norton and a service rep. went online and installed it correctly telling me he deleted all but one charge foe 39.99.now my citi mastercharge shoes charges of 5.99, 39.99, 3.99, 49.98 and 58.98.all charges but 39.99 should NOT be on my bill.

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                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Norton 360online storage

                            Before the recent update of my Norton 360 to my newer version, I had to deal with the dreaded pop up disrupting other programs I was running to warn me about the pathetic low level cookie issues, that Norton itself told me were not a threat. I no longer get those pop ups, now that the new version is installed, hurray!!! you say, but they have replaced that annoying pop up with another, this one telling me about the horrors of not backing up my programs/hard drive/etc., also letting me know I should buy some online room to store these back ups, well I back up what I need onto other drives myself, I don't need a program to keep pop ups reminding me to use there program and unless they offer 5tb of storage at $9.99 a month, which I'd pay for, they might as well give up!

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                              • Ca
                                Can no one be trusted? Sep 20, 2009

                                I feel your pain. Been through that, actually one of their techs. set up the backup storage for me, and after a few months, I tried in vain to contact them, as I could not delete the storage. Even sample wall paper and music was stored!!! Bright!! I used them for a whole year, but the last three months have been hell. I'm thinking of cancelling, after my ### session with escalations dept. on Monday.

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Nortonpoor customer service

                              I bought Norton 360 about a year ago ($90). It installed great, but would not update. I emailed (and emailed and emailed...) asking for help, yet received NONE! I did everything the tech support guys told me to do, but it still would not update. I eventually took it to a professional and he was able to get it to work (at an additional cost of $75). I asked Norton to please extend my subscription since it had not worked for about 6 months. The Norton folks told me the subscription would be extended, yet it wasn't. I emailed, called and wrote letters, and heard nothing but "please fill out this survey to rate our work since we solved your problem."

                              Never, EVER buy Norton. Their customer service STINKS!

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                                • Wi
                                  William Norton Jul 02, 2012

                                  I have Comcast which comes with Norton; it's part of the monthly charge we pay Comcast I guess.
                                  I set my computer to an earlier time recently to try and deal with what seemed like bad virus problems that Norton couldn't seem to fix. The date I set my computer to, by the way, was just about two weeks ago. This seemed to cause problems with my Norton Security Suite.
                                  I was prompted to install Norton's UPDATES but it couldn't install "all" updates. I had an error message that stated I had no IP address. I must have had or I wouldn't have been online and I was online. When I tried to do a "Quick Scan" on Norton it wouldn't let me. I tried repeatedly with the same result. This seemed to be due to the fact that Norton couldn't install all updates. Every time I tried to do a Quick Scan the screen superimposed another Norton screen about installing the updates and "one click settings" . I tried this a dozen times with the same result.
                                  I called Comcast, which assigns you different IP addresses routinely since Norton error message stated I had no IP address and was told by the Comcast rep that I should contact Norton and I was given a Norton Help telephone number. I called Norton but when I heard their recorded message stating that all assistance was "chargeable" I hung up. Why should I pay for help with what seemed to be a problem on their system?

                                  0 Votes
                                • Mr
                                  Mrs K Pritchard Aug 30, 2009

                                  Their advert says buy our product to stopo viruses getting through, so why do I buy this and then get charged £114.99 to t=remove a virus, which came back the very next day???

                                  0 Votes
                                • Mr
                                  Mrs K Pritchard Aug 30, 2009

                                  They advertise that if you buy their product then it will prevent viruses..so why when I got a virus did they charge me £114.99 and the very next day I had a warning flash up on computer saying VIRUS????

                                  0 Votes

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                Symantec / Norton Antivirusdouble billing

                                I was charged twice for renewing my Norton Antivirus one year at a cost of $44.99. I also noticed an additional charge I do not recognize which I will explain below. My order number for the renewal was VAB33006539. Transaction date was 7/29/09. I then notice a second charge of $44.99 from a site called myord.com which I did not authorize on 7/30/09. There was also a charge of $19.95 from a website called privacymatters123.com that I did not authorize as well. It occurred on 7/30/09 also. I would like to know why my card was billed for these extra charges and I expect them both to be refunded back to me. I did not authorize them! I am going to dispute both charges with my bank.

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