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McAfee Customer Service

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Complaints144
Pending0
Resolved1

McAfee LLC

2821 Mission College Blvd
Santa Clara
California
United States - 95054-1838

Customer Support Phone Numbers

1800 1441 0475(Philippines) 0 0
+1 888 847 8766(United States) 1 1
+1 905 754 3700(Canada) 0 1
+44 175 321 7500(United Kingdom) 8 0
+61 386 999 200(Australia) 1 0
+43 199 460 6202(Austria) 0 0
+32 22 750 703(Belgium) 0 0
+45 70 277 277(Denmark) 0 0
+33 147 625 600(France) 0 0
+49 893 7070(Germany) 0 0
+353 214 672 000(Ireland) 0 1
+39 255 4171(Italy) 0 0
+31 205 863 800(Netherlands) 0 0
+34 913 478 500(Spain) 0 0
+46 851 989 578(Sweden) 0 0
+86 105 951 0600(China) 0 0
+852 28 248 811(Hong Kong) 0 0
+91 224 029 1300(India) 1 0
+972 36 454 300(Israel) 0 0
+81 354 281 100(Japan) 0 0
+60 322 987 213(Malaysia) 0 0
+65 62 227 555(Singapore) 0 0
+27 117 075 500(South Africa) 0 0
+886 287 299 222(Taiwan) 0 0
+971 43 915 460(UAE) 0 0
+55 113 711 8201(Brazil) 0 0
+57 15 111 700(Chile & Latin America) 0 0
+52 555 089 0250(Mexico) 0 0
Canada
675 Cochrane Drive, Suite 302, Markham, Ontario L3R OB8, Canada 

United Kingdom
6th Floor, 3-9 Albert Street,, Slough, SL1 2BE, United Kingdom 

Australia
• Suite 3, 18 National Circuit, Barton ACT 2600, Australia
• Level 33, 360 Collins St., Melbourne VIC 3006, Australia
• Level 20, 201 Miller St., North Sydney NSW 2060, Australia

Austria
c/o Regus Business Center, Twin Tower, Wienerbergstrasse 11, 1100 Wien, Austria

Belgium
Veldkant 31, 2550 Kontich, Belgium

Denmark
Fairway / Regus – 5.sal, Arne Jacobsens Alle 7, 2300 København S, Denmark

France
16th floor, 11-13 Cours Valmy a La Defense, 92800 Puteaux, France
 
Germany 

• Ohmstrasse 1, 85716 Unterschleißheim, Germany
• Sachsenfeld 2, 4 and Nagelsweg 55, Floor 1, 20097 Hamburg, Germany
• Kaiserswerther Str. 115, 40880 Ratingen, Germany
• Lyoner Straße 20, D-60526 Frankfurt, Germany
•Vattmannstraße 3, 33100 Paderborn, Germany 

Ireland
Building 2000, City Gate, Mahon, Cork, Ireland

Italy
Via Fantoli, 7, 20138 Milano, Italy

Netherlands
Boeingavenue 30, 1119 PE Schiphol-Rijk

Spain 
Avenida de Bruselas № 22, Edificio Sauce, 28108 Alcobendas, Madrid 
Spain

China

• SK Tower, Level 17, Unit 1703-04, № 6, Jian Guo Men Wai Avenue, Chaoyang District, Beijing,100022, PRC
• Room 903, Eco City 9F, 1788 West Nanjing Road, Jingan District, Shanghai 200040, China
• 3~5F, Bldg № 3, Vision Business Park, № 9, Gao Xin 9th South Rd, Nanshan District, Shenzhen 518057, China

Hong Kong
Unit 26/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong

India

•1231, 3rd Floor, Solitaire Park Building № 12, Chakala, Opp. Hotel Mirador, Guru Hargovindji Marg, Andheri-Ghatkopar Link Road, Andheri (East), Mumbai – 40093
•1F Pine Valley, Sector IV, Embassy GolfLinksBusiness Park, Inner Ring Road, Domlur, Bangalore – 560071

Israel
4 Hanechoshet St., Orr Tower B, Floor 7, Tel Aviv 69710, Israel

Japan

•Shibuya Mark City West, 16/20th Fl., 1-12-1 Dougenzaka Shibuya-ku, Tokyo 150-0043, Japan
• Kintetsu Dojima Building, 18F, 2-2-2 Dojima, Kita-ku, Osaka-shi, Osaka 530-0003

Malaysia
Level 28, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia

Singapore
10 Kallang Avenue, Aperia Tower 2 № 06-10, Singapore 339510

South Africa
1st Floor – Wrigley Field, The Campus, 57 Sloane St., Bryanston 2021, South Africa

Taiwan
29F, № 68, Sec. 5, Zhongxiao East Rd., Xinyi Dist., Taipei 11065, Taiwan

UAE & Middle East
DIC Building № 16, Offices 137-141, Dubai - UAE

Brazil
Av. Nações Unidas, 8.501 – 16º andar, Pinheiros – São Paulo – SP, CEP 05425-070, Brazil

Chile & Latin America
Av. Providencia 1760, 19th Floor, Providencia, Santiago, Chile 

Mexico
Av. Paseo de la Reforma № 342 Piso 25, Colonia Juárez, México DF, C.P. 06600 
Plus

McAfee Complaints & Reviews

McAfee / paid for lifetime cover plus lifetime network security but now looks fake

Ne
Jun 02, 2019

Hi, In July last year I took out a lifetime coverage for virus protection with you. but also got an email, see below Hi Neil Jackson Thank you for the Purchase. This is with the reference to the service you took from us and below you can find your purchase information: Account Name ...

McAfee / reactivation failure

Ka
May 18, 2019

Today I have paid 600 Rs for the Activation of the Anti-virus. Amount got deducted from my PAYTM account but I have not received any activation code. Please let me the Status of the same & share details regarding refund of amount if Service not Activated. Screenshot of the Payment Made i...

McAfee / taking money from my account and no response from customer support

Te
May 15, 2019

This is the third email i am sending to the customer support. I have been trying to cancel my safe connect premium subscription since febuary and not a single person has returned my emails. In the mean time you have continued to take 7.99 out of my account when i have not used safe connect...

McAfee / for waiting for weeks and weeks for information of the know answer for renew password

An
Apr 28, 2019

I brougth a new Mc Afee LLC $ 49.95 i did paid at the moment online with pay-pal No:866-622-3811 on the )3/30/2019. But the the moment i did to recured to to a free virus to help my computer because you could set the new program i brougth from you ecause i could no remembered my password...

McAfee / all mcafee products

Ih
Apr 22, 2019

Hi, I have no McAfee services. I have opted out of all & uninstalled all from any and every system that I own, or have previously owned; I will do the same for any systems I own in the future. I am receiving a horde of notifications stating that my licence has expired (today 22 April...

McAfee / mcafee threatening with viruses 2 months before my contract expires

Mg
Apr 06, 2019

I have a McAfee Livesafe contact; it came with my laptop first then I bought a 3 yr contract; it is due to expire 20/May 2019, but they started to send me threatening messages end of March onward that am not safe, I shall have viruses etc... In no way I shall renew with them after this of...

McAfee / mcafee

Ad
Mar 18, 2019

12 months ago you took £89.99 from my bank account, when I contacted you to explain that your product was on an old PC that was broken and that my new PC had alternative protection you e mailed me to tell me you would return my money and you would make sure no more money was taken from my account...

McAfee / antivirus... activate

Pa
Mar 08, 2019

I bought one of your antivirus programs at sams, got on the computer and did everything I was directed. An error code came up, so I called and finally got the product downloaded. Then I was asked for a password, which was given years ago and I had forgotten. A password change was sent to...

McAfee / unethical behaviour

Ch
Mar 02, 2019

I am trying to make a complaint and obtain a refund £124.98, sent email to sales and using McAfee system both have been ignored. Have now formally written UK Office, 227 Bath Road, Slough, Berkshire,. I note a different address on this page 6 Floor, 3-9 Albert Street, Slough,. Do McAfee not...

McAfee / breaking a contract, unlawful usage of my bank details

Pe
Feb 14, 2019

Celestine Kendrick ... My last correspondence was hasty I admit, however… I have seriously thought over what has taken place since 7th August 2018. I have come to three conclusions. One; "Don't pee down my leg and tell me it's raining". You, and McAfee have cost me grave concern, as to my...

McAfee / antivirus software

Ro
Feb 09, 2019

On the 30th of October 2018 $114.99US $177.81NZ was withdrawn from my account for the renewal of my McAfee antivirus. However I have not been able to download/activate this despite numerous attempts to do so. I have tried to make contact with you since then and received no response or support...

McAfee / cashback not received

Am
Feb 02, 2019

i purchased mcafee protection for my home pc and at the time of purchase (Aug 2018) i was told i would recieve £40 chasback. Then i raised a query as to why this had not been recieved: - Service Request #: 2495687805 - Created Date: 08/19/2018 06:11:38 - Description: Please see case...

McAfee / improper charging and refusal of reimbursement

In
Jan 09, 2019

It seems like a scam. I bought a computer for my daughter in December 2014 and we immediately purchased and installed McAfee antivirus. One year later the service was cancelled by McAfee and a recurrent message would appear at the screen informing that the service was cancelled and asking...

McAfee / search engine

Za
Jan 06, 2019

I am tired of having to change the search engine settings. I prefer google, yet weekly I am having to switch the settings back to them. I do not like that you guys take it upon yourselves to change my settings for yahoo or bing. My settings on my computer should be my choice. The last anti...

McAfee / unauthorised card charges

Me
Dec 10, 2018

the date of the incident is the 1st October 2018 reference number is... I called MacAfee for a refund of my yearly subscription as I had deactivated my plan and the money was taken, the person I spoke to on the phone authorised a full refund and the money was put back into my account on...

McAfee / customer support for the united state subscribers

Ja
Dec 04, 2018

Been trying to get someone in McAfee support that doesn't speak in broken English and an accent That I can't understand what they are saying. Two days now and three Call backs to my home and all with an accent and trying to speak English that I sure can't understand. Kept being told they...

McAfee / renewal

Je
Nov 17, 2018

I recently hade the worst experience with your Company when I needed to renew my yearly subscription of your product. Your Sales person was PUSHY and used a "Bait and Switch" tact to increase the cost. First, it started with a renewal notice. One year for $39.99. When I contacted your Sale...

McAfee / service/refund

Ee
Nov 08, 2018

I bough last year an antivirus for my laptop but now this year my computer doesn't work anymore, Mcafe done already the transaction as "renovation" for this year, but I do not need it, so I called them to ask for a refund and cancel my subscription. Already two weeks after that happens and...

McAfee / no response after I contact mcafee customer support

Al
Oct 17, 2018

No one response to my service request despite me sending contacting the customer support more than 1 month ago. Please see below my service request: Service Request #: 2500318884 - Created Date: 08/28/2018 22:35:46 - Description: I receive various email from McAfee on the renewal of my...

McAfee / mcafee internet security

Ol
Sep 28, 2018

Dear McAfee. Although the product works fine (the window for the programs internet access permissions should be resizeable). Each time my browser of choice updates, your software adds Yahoo to my list of search engines (which I invariably remove each time) and sets it as my default one...

McAfee / taking money from my account without permission

Ta
Sep 25, 2018

To whom it may concern I have woken up this morning and have had £89.99 taken from my bank i current have a 30 day trial with yourselves that i do not wish to continue with but i would like to know how as a company you can authorise taking money from customers banks with out notifying them...

McAfee / mcafee

Ad
Sep 20, 2018

I purchased the computer cover around 1 year ago for the fair price of £39.99, I paid this monthly as it was affordable. I got an email a couple of days ago to tell me my auto renew was £90.00 which I was discusted at and simply could not afford. I went on your website to change the auto...

McAfee / antivirus not removed after scan

An
Sep 19, 2018

I have purchased macafee and scan my pc but somehow many virus came in my PC and i will not able to work properly and i have run full system scan also but not able to rectify issue.I have tried to contact but no one is responding to my complaint as this issue is getting very difficult to...

Mcafee, LLC / application: safe connect wifi hotspot vpn

Pa
Sep 15, 2018

I installed Safe connect Wifi Hotspot VPN application in my phone on 13 sep. 2018. As per policy it firstly provide 07 days trial then it will deduct fees for 01 year on reoccurring basis. But without providing trial directly my yearly fees has been deducted. Kindly return my back my...

Mcafee Antivirus Setup / mcafee antivirus setup

Mi
Sep 14, 2018

Hello i'm Mike Dev works with Mcafee Antivirus customer service in the USA. Mcafee Antivirus are really the most amazing device that has the capabilities to rwcover anything on no matter how complicated it is. But there are different issues that can create problems for the Mcafee Antiviru...

McAfee / poor software update

Pr
Sep 04, 2018

I had recently purchased McAfee License key for my Desktop. The software then asked for an update. I had updated it. But after the update, I am feeling very uncomfortable. The previous version display was comfortable and I was easily able to access anything I want. But after the update...

McAfee / auto renewal of mcafee protection

Al
Sep 04, 2018

MccAfee has removed £89.99 from my bank account without permission. They have done this year after year for the last 3 years. I have checked on the web what their computer protection service should cost and for the service they are charging me £89.99, I can get the same service for around...

McAfee / dedcuted money from my account

Ma
Sep 03, 2018

Dear sir, I am writing to you about some money been deducted from my account by your company without any request from me to renew the Antivirus. So i am requesting from you to return back my money to my account that mentioned below with all details. Name: Mahboob Abdullah Bank Account No...

McAfee / update service

So
Aug 25, 2018

I purchased McAfee 2 months ago on a special deal which cost £1. Yesterday I received an email stating £90 has been charged for the update service. I am infuriated and distressed, as I was not notified that this amount would be taken to update. Upon reading the email of my purchase, it...

McAfee / renewal without notification

Ju
Aug 08, 2018

Hello Bunch of Thieves, Mcafee Robbers debited my bank account without having the ethic or courtesy to send me a renewal notification. A clear indication you got my visa card details prying into my computer such rascals your job is to take care of the online theft but instead you are robbing...

McAfee / taking of subscription

Pe
Jul 17, 2018

I have had a number of emails from McAfee confirming they could not take the subscription I was happy with this as I did not want to renew. Yesterday received an email confirming they had now managed to take the monies £59.99 ref CS2260340716 I did not want to renew this subscription. I...

McAfee / mcafee livesafe renewal rip off and terrible support service.

Ab
Jun 25, 2018

I was charges £89.99 for renewal which is far more than a new subscription. I went thru your support system and never once got thru to chat and could not find an email address. So I telephoned and got thru and said I should have a discount and given a reference number and put thru to another...

McAfee / mcafee antivirus

Sa
Jun 15, 2018

I have installed a McAfee antivirus original licensed software in my laptop and it's working fine for the last 5 yrs but for the last 2 days I am having issues with the software as it is unable to remove the virus it has detected I have tried all customer care numbers in India but they are...

McAfee / mcafee internet security

Ci
Apr 23, 2018

McAfee Customer Complaints April 23, 2018 To Whom It May Concern. This is only my opinion and I am sure I am not alone. I bought McAfee Antivirus last year and when I tried to install it, I had problems. The Help Service told me I had Norton and in order to install McAfee they had to remove...

McAfee / medium roast k cup

Mi
Mar 25, 2018

This is my 3d box of 100 k cups purchased from our local Sams club. I can not seem to get more than 1 out of 5 to brew without dumping grounds into my cup. This is very disappointing as we enjoy the coffee. What can be done to keep this from happening? I dont believe that it my machine a...

McAfee / renewal process - auto renewal quotes double the price

Ol
Feb 23, 2018

23/02/18 reference case 2406545679 handled by Renson. Every year at renewal I have to go through the same routine - I try to renew and am given a price that is double that I find on the McAfee website. I then ring up and get told McAfee will do me a favour and match the website price. You...

[Resolved] McAfee / taking money from my account a month before subscription expires

Rv
Feb 11, 2018

My subscription was due to expire in the middle of March. though money was taken from my account a month before that on the 9th of February. I have other standing orders and bills to pay and I think it would be professional to inform a customer before deducting my money. I was trying to...

McAfee / unauthorized credit card charges

Rr
Feb 07, 2018

I had paid Rs2040.00 on 6 March 2017 by Credit Card towards 1 year subscription charges which is due to expire on 6 March 2018. I had never authorized autorenewal of subscription without my my approval. On 4 February 2018 I was informed by email message about the autorenewal of annual...

McAfee / unfair comments about my website

Ju
Jan 27, 2018

I have recently bought a website with a the domain was registered in Jan 2017 (1 year old) McAfee has place a warning that my website is unsafe to use. It is a simple small website that nothing on it other than basic blog information. The information attracts a lot of visitors each month...

McAfee / taking money without permission for 8 years

Ge
Jan 18, 2018

I phoned customer service today as you had taken a payment out of my bank account today, which I thought was strange as I cancelled the antivirus twice back in 2009/2010. After checking previous years statements it showed you have carried on charging me even though I cancelled TWICE!!! Once...