Menu
McAfee Customer Service Phone, Email, Contacts
McAfee
reviews & complaints

McAfee
reviews & complaints

McAfee Complaints Summary

41 Resolved
439 Unresolved
Our verdict: If considering services from McAfee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for McAfee has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of McAfee. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

McAfee complaints 480

Sort by:

Newest McAfee reviews & complaints

ComplaintsBoard
L
1:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear sir, I receivedd next mail and it was taken from my account but I can't remember that I asked of a automatic renewal. Can you clarify this mail? Urgent Account Update GS782378MC Yahoo / Inbox Rj Banowetz From: [protected]@gmail.com To: [protected]@yahoo.co.uk Thu, 8 Feb at 19:07 Dear Luc De vreese, We're excited to confirm that your payment invoice for...

Read full review of McAfee
ComplaintsBoard
E
9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Charge for antivirus that I never buy

My TD VIsa ending 5190 was charge on Jan 18, 2024 for $100.79 Cad for the MCAfee +Advanced - Individuaal I year subscription that I never bought and authorize.
Order confirmation on my email is 40D4621BD49D000 Jan 18, 2024. I am working this day and don't do any shopping online.
Please reverse the charge on my credit card. I never buy McAfee and not interested of your product. I never buy it.
Please get in touch with me on my email below if you have question on this issue.
Thank you very much,
Emelyn Tugade
[protected]@yahoo.com

Claimed loss: Cad $100.79 please return to my credit card.

Desired outcome: return the $100.79 on my TD Visa ending 5190

Confidential Information Hidden: This section contains confidential information visible to verified McAfee representatives only. If you are affiliated with McAfee, please claim your business to access these details.

Read full review of McAfee
View 0 more photos
Hide full review
ComplaintsBoard
I
4:58 pm EST

McAfee Product I subscribed for didn't work

I was browsing the web as usual, and the Mcaffe app is already installed on my computer, as it came with it pre-installed. suddenly, I get a bunch of pop-up notifications through google chrome that malware was ditected and that I should run a scan on google chrome, and I did because I didn't want to be hacked. it said it found 5 malware viruses (4 very high threat and one a moderate threat). having this pre-installed on my computer I thought that the free-trail I still had would transfer over, but it said that it expired. so I purchased the advanced single pack option thing on your website for 59.99$ CAD and it didn't do anything. I checked the app in my computer, and it said I had no viruses, however the free trail was still applicatble for 8 days! so it didn't expire. I tried calling the number, but it said my account was expired and to try again. I am a teenager with a minimum wage job, that money took me a while to get and I just want it back, because I was saving for a trip.

Claimed loss: 59.99$ CAD

Desired outcome: to be refunded 59.99$

Confidential Information Hidden: This section contains confidential information visible to verified McAfee representatives only. If you are affiliated with McAfee, please claim your business to access these details.

Read full review of McAfee
Hide full review

Is McAfee legit?

Our verdict: Complaints Board's thorough examination reveals McAfee as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, McAfee stands out for its commitment to quality and security. Clients considering McAfee should delve into its customer service record to gauge compatibility with their expectations.

McAfee earns 91% level of Trustworthiness

Perfect Trust Endorsement: McAfee achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for McAfee. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for mcafee.com can be seen as a positive aspect for McAfee as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of McAfee's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mcafee.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows McAfee website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Mcafee.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up McAfee and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While McAfee has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 480 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to McAfee. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Unauthorized charges for Service that I never wanted

I bought 2 desk top computers November 2022 online from Best Buy. I picked them up and my daughter set up the computers for me. I NEVER wanted McAfee and I NEVER authorized any auto pay for a program that I never wanted. I receive several invoices each year VIA PAYPAL where McAfee is trying to charge me anywhere between $119.99 to $1,499.99 for so call AUTO RENEWAL. I always report these unauthorized transactions to PAYPAL phishing department. I have tried to resolve this VIA PAYPAL, McAfee claims that these are authorized transactions and VIA my credit card company and McAfee claims these were authorized transactions. They are not!

Claimed loss: $199.99

Desired outcome: I simply want a refund in the amount of $199.99 and NOT be charged again from McAfee.

Confidential Information Hidden: This section contains confidential information visible to verified McAfee representatives only. If you are affiliated with McAfee, please claim your business to access these details.

Read full review of McAfee
Hide full review
ComplaintsBoard
S
6:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Upon my initial subscription for Mcafee Live Safe Antivirus Software on 9/13/23, i endured problems with access to & use of internet on my hp Desktop. Of course i called McAfee & they took over my hp Desktop, (as they did when application of the Antivirus Software) then proceeding to go through any problems regarding use of the internet. The seemed to fix...

Read full review of McAfee
ComplaintsBoard
W
5:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our 18 yr old daughter inadvertently signed up for a McAfee Antivirus (reoccurring annual fee) when she received a computer for Christmas when she was 14 years old. The PC died a year later and was replaced by a MAC. We (her parents) didn't know she signed up 4 years ago for a $129.99 annual software agreement as a minor, and she wasn't mature or savvy...

View 0 more photos
Read full review of McAfee and 1 comment
ComplaintsBoard
P
5:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Virus Protection

When I bought my laptop from Curry's I was encouraged to take out McAfee Virus protection - they did a deal at the time that made it worthwhile to buy 2 x 1 year protection cards. He said at the end of the first year - you just need to activate the 2nd card and that will cover me for a 2nd year.

McAfee have auto-renewed my cover - charging me £129. 99 for one year cover - when I already have the activation card.

Trying to get hold of a human being on McAfee is impossible - and when I try to raise a refund it tells me I'm not entitled !

This is a disgraceful way to treat your customers - you need to do the right thing and refund me the money - so I can activate the 1 year card of yours that I bought when I purchased the laptop.

This money was taken today 23/11/2023

Claimed loss: £129.99

Desired outcome: Refund of £129.99

Read full review of McAfee
Hide full review
ComplaintsBoard
I
4:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Automatic subscription without to get the client approval and refusal to respond to cancellation request

Mc Afee did not respect their own policies and abusivelly took the money for a subscription that I DO NOT WANT IT.
Nombre: Lenovo Consumer Customer
Nº de pedido: CS3393638605
Fecha de recepción: sábado, 18 de noviembre de 2023
McAfee® LiveSafe™ McAfee® LiveSafe™
€129.95 para 13 MONTH
Subtotal IVA no incl #:€129.95
Nº de pedido: CS3393638605
McAfee® LiveSafe™ (13-month subscription) €129.95
IVA -
Total €129.95
McAfee SYSTEM DID NOT ALLOW TO CANCEL THE SUBSCRIPTION, YOUR SYSTEM IS A SCAM
I WROTTE MESSAGES EVERY SINGLE DAY AND MCAFEE REFUSE TO RESPOND AND CANCEL THE SUBSCRIPTION.
I WILL MAKE PUBLIC THIS NON RESPECT OF THE LAW AND ABUSEIVE OPERATION.

Claimed loss: CLOSE THE SUBSCRIPTION AND RETURN THE MONEY

Desired outcome: MCaFEE SHALL RESPECT THE LAW

Read full review of McAfee
Hide full review
ComplaintsBoard
J
3:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee True key malfunctioning repeatedly. No customer complaint number

Truekey works very poorly. It will show the passwords as stored correctly but it doesn't auto fill all of the time. After having to create new passwords quite a few times it no longer seems that I should have to pay for something that works this poorly. Customer service would not give me any kind of refund. I only wanted my money back for the extra storage space that I had paid added money for when using the true key function, not McAfee itself. They wouldn't do that. There is no place for me to place a complaint. No complaint department.

Claimed loss: Loss of passwords. A bank login site froze when trying to login.

Desired outcome: Money back

Read full review of McAfee
Hide full review
ComplaintsBoard
J
8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

be careful of a scheme that you get a email or text from the phone number#[protected] from Washington state even though he stated he was in beautiful California but that's a lie. He tells you to look at screen for something in the corner of site. Its not there. Then he says look type in www.tdlive.com and he will help. DON'T DO IT BECAUSE THEN HAS ACCESS...

Read full review of McAfee
ComplaintsBoard
U
2:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Scammed: purchased mcafee protection service from techdrive support inc.

On 11/16/22 purchased Mcafee protection from this company and was told it was for 3 years and charged my credit card $249.99 also tried to sell me 5 years for more money. Now when you call the number [protected] out of service. Tech drive support 155 Willowbrook Blvd STE 110, Wayne NJ 0770. Invoice order # TDS003105.

Claimed loss: loss of 2 years' service paying $249.99 for 1 year. My Mcafee service expires in 1 week.

Desired outcome: A 2-year service refund would be nice or give me the extra 2 years I paid for.

Read full review of McAfee
Hide full review
ComplaintsBoard
A
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee McAfee anti virus

My new computer tower an HP window 11 upgrade that had McAfee installed with a temporary license agreement that I never used . I

I installed Bitdefender instead.

This morning I have been bombarded with false claims that a virus had been detected and that I needed to pay McAfee to fix the issue. I removed them and still the problem persists.

They have forced me to continually refuse their service, interrupted my morning schedule and in general just plain pissed me off .

MacAfee, has no business deciding what anti- malware software I use and to flat out lie about potential threats , false claims after I ran a full Bitdefender scan amounts to outright fraud.

Desired outcome: I want McAfee to publicly admit to lying and pay one hell of a fine for doing so.

Read full review of McAfee
Update by audio5
Oct 29, 2023 12:17 pm EDT

McAfee was installed on a new HP windows 11 tower i recently purchased. I use Bitdefender instead. Apparently operating license expired and first I was hit with a virus warning that after initiating a Bitdefender scan proved false .

The following day McAfee made it impossible to go about my morning routine, coffee and toast while sifting through the morning news . Unending pop-ups lying about viruses, malware while at the same time demanding I purchase McAfee has been relentless ; all this after having removed them in settings!

Thanks HP, for shoving these SOBs down my throat. I won't forget

Hide full review
ComplaintsBoard
M
9:56 am EDT

McAfee Mcafee account inaccessible.

I purchased mcafee livesafe for a year with unlimited devices. now at once my mcafee account is inaccessible. I am not getting any code on my mobile to log in. onetime pass code function is also not working. I complained many times even i am sharing latest service request 1-[protected], 1-[protected] but no response. I cannot download software on other device because it needs to login mcafee account which is not accessible now.

Desired outcome: Refund or new product

Read full review of McAfee
View 0 more photos
Hide full review
ComplaintsBoard
P
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee My subsciption

I have tried and tried to cancel my subscription way before my renewal took effect. You charged me $149.99 when I already have another provider at $49.99

For the same service. I gave you a chance to match it, you ignored me. I tried to contact you at least 5 times. You can't be bothered or at least make an effort to direct me to the right department. I am beyond upset.

I want a full refund. I can't believe you treat your customers with little respect.

But I want to show some respect to the person reading this. Of course this is not your fault. You have nothing to do with this, but help me out. I can't afford to have 2 companies doing the same thing. I am a senior on a fixed income.

So I would so appreciate it, and resolve this issue.

Thank you,

Peter Schardt

Desired outcome: Please refund, I'd like a response. Thank you

Read full review of McAfee
Update by Peter Schardt
Oct 21, 2023 11:51 am EDT

I just read some of your complaints. I am sorry, but you are not looking too good for the consumer.

I do not want to battle with you. I just want my money back, $149.99.

If I have to, I will go to the TV news media. San Francisco stations put these complaints on the air

during their news broadcasts. Don't put me in front of a camera, I know how to capture an audience.

Thank you, now let's just get it done.

Hide full review
ComplaintsBoard
S
5:00 pm EDT

McAfee McAfee

I had various problems with my UK software which resulted in McAfee taking control of my computer, then on the renewal of my software I phoned Customer Service, they sold me the USA version when I live in the UK. Now when I try to set up my personal information. I am expected to put in an American address it will not except my UK address where I am based.

I have been on the chatline with a promise of an expert to call me back within 15 to 30 minutes three days later I gave up and went onto the chat line. The person who I spoke to promised to get the appropriate person to phone me.

Basically, I was on the telephone answering questions explaining the situation being passed round to various department and people. 4 different people I spoke to none could help. After 35 minutes on the phone I was told only an engineer could help me and they would organise them to call me, well still waiting.

Read full review of McAfee
Hide full review
ComplaintsBoard
N
1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee McAfee's Auto Renewal is a scam

What a SCAM. In 2022, I paid 49.99 for a 1year subscription which expired Aug 5, 2023. I stupidly thought electing auto renew would re-up me for 49.99 the next year. WHAT A MISTAKE.

Today, I happened to be scrolling through charges on my credit card and noticed a charge for 160.49 on my account from McAfee. I immediately called and spoke to a rep in the Philippines and she her supervisor explained that I had 60 days, (until Oct 4 and today is October 9) to call and cancel and that McAfee would not refund or even re-apply my payment to another plan.

While on hold I googled "Mcfee Complaints" and see this over-charging scenario is not uncommon! To add insult to injury, their website today is offering 2 YEARS of LiveSave coverage for 99.00. I just paid 3 TIMES that as a RENEWING customer.

Hard lesson to learn. NEVER agree to auto-renew!

Desired outcome: I would like a refund, or even a pro-rated refund for my coverage that ends Sept 4, 2024.

Read full review of McAfee
Hide full review
ComplaintsBoard
J
11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Repeatedly showing sub expired please renew msgs leading to overpayment(s)

Between 21-22 Sept 2023. your "Sub expired please renew" etc msg appeared so I paid online. then I got another "Sub expired please renew". thinking I used card about to expire, used a new card & paid it. Then a again (3rd time) your msg received so I paid it. after checking my bank a/c low & behold, you banked my money 3 times. Looking for 2 refunds. What the heck is going on? Please help with a refund of 2 payments.

Your sincerely

Jack Lloyd

Desired outcome: I would like to receive 2 payment refunds promptly, as I am a pensioner & can't afford the extra payments..

Read full review of McAfee
Hide full review
ComplaintsBoard
D
3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Removing 5 virus and data breach

On 9/23/2023 my account with McAfee expired and I had 5 virus infecting my

MacBook Air. I called and initiated a new account with McAfee but continued to

receive pop ups saying I had virus, and was notified that I had a data breach on

the new account. I asked to see the data breach as offered on the McAfee con

sole. I am not very literate with computers. I was repeatedly given a code in my

email but wasn't able to enter it to see my breach.

I have spent at least 2 hours. trying to find out how to use the temp.codes and

how to safely remove the virus and see the breach. The young woman who

spent the hour or more today was interested in helping me but was unable to. I

asked for a refund and was transfered to a man who tried to discuss everything

but a refund.

I don't know if my computer is safe. I know I lack a lot of knowledge.

Desired outcome: I would like McAfee to make sure my computer isn't damaged while it was undercontract. I am receiving a refund.

Read full review of McAfee
Hide full review
ComplaintsBoard
C
4:56 pm EDT

McAfee Mcafee live safe

I have learned that All Around Fix, LLC, and other companies are working to bring in more customers - without knowing the harm they are causing.

Working recently with McAfee Total Protection, McAfee LiveSafe, Norton,

HP Windows 10S - stub Installer.

I was told they are preparing latest protection info - but collecting funds all the while -

I was lured, via McAfee and sent $219.99, for two year protection. Being not well schooled in how to avoid scams.

I've been told that McAfee is working on these issues, but I won't hold my breath. Please respond as soon as possible.

Claire Trotter - [protected]@gmail.com

Desired outcome: Hoping to learn that you are addressing this issue, and looking at refunds. Let me know what I can do to expediate the process.

Read full review of McAfee
Hide full review
ComplaintsBoard
H
6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee Subscription

I signed up for the free trial they had going on. That I would not be charged at this time. Then I noticed they did take a payment out of my checking account the next day. They asked for my information at a later time. I noticed they took out $20.88. I tried to reach them on the phone and placed them on hold. Then the next time I called them they said the money would be placed back in my account in 2 days. Still looking for it Anne Bourg I would like a full refund of $20.88

Desired outcome: Htcak

Read full review of McAfee and 1 comment
Hide full review
1 comment
Add a comment
S
S
Scrooged by McAfee
Fort Gratiot, US
Dec 10, 2023 9:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

dont feel bad. McAfee got me creating a security problem that caused my year old $550 desk top to require a bitkey in order to resume use of it. hp told me theres nothing they can do to retrieve the bitkey. i was reimbursed the entire Software & Optimizer cost back to my C.C. ****i am still out $550 for the cost of my hp Desk Top. All this was done by me at the verbal request of the employee who said it was not necessary to take control of my pc. He also asked me the type & model number of my hp desktop. All this happened only by removing the Antivirus Software then reapplying it, thus creating a securit breecg requiring BITKET application in order to open pc. HP already told me theres no way to retrieve the bitkey, regardless of receipts, email & so on. McAfee stated "all u need is the email"...McAfee is a bunch of THIEVES, who hire CROOKS who take it upon themselves to create problems like this. Everything WAS RECORDED so no problem will exist showing exactly what i am saying. I am a senior citizen, living on limited incomb & disabled. This hp desktop has no removable harddrive.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

McAfee contacts

Phone numbers

1800 1441 0475 +1 (888) 847-8766 More phone numbers

Website

www.mcafee.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.