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McAfee Customer Care Service

McAfee Inc.

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Santa Clara
United States - 95054-1838

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McAfee Complaints & Reviews

McAfee / internet security suite.. 2 year offer

Barry Vincent Rose on Jul 15, 2017
Hi, Yesterday, I bought a 2 yr subscription, believing it to cost your special offer price of under 60 pounds .. you then charged me nearly 90 pounds. I feel cheated and will never buy from you again, unless I get a refund. I presume this has happened because I pressed the wrong button...

McAfee / service

clive sturgess on Jul 7, 2017
I purchased a new computer from PCworld together with Mcafee Livesafe. I took it straight to my office and tried to activate my Livesafe with the activation code. I got a message telling me there was an error and one of Mcafee chat guys said he would get somebody to call me. I few minute...

McAfee / desktop windows 7

Rose Alcorn on Jul 4, 2017
I have repeated several time on the time I want my scan done. they do it at the times I am playing games, which makes them stop working ! my time is set for 4am, central time, every other week. this does not work, please fix the problem, very annoying ! Seems to me McAfee does not want to...

McAffee / Antivirus total protection

Gloria Jennings on Apr 6, 2017
I am trying arrange refund of the automatic renewal subscription order no CS1876708869 which was an automatic renewal which duplicated a purchase I had already made on line I rang your service no today 0800 028 7581. Only to be told you could not do the refund call Ref 2217201124 Reason give...

McAfee / Mcafee antivirus

dazzled_2 on Mar 3, 2017
After 11 months of a paid subscription to McAfee Antivirus I got the Zeus virus! I asked for help because it wiped my hard drive clean.. They said not their fault, that they could not catch all viruses and told me I would have to take it somewhere for repair out of my pocket!!! And they...

McAfee / Antivirus

MassManjunath on Feb 17, 2017
Hi, This is regards with the complaint with macafee product, I have mcafee antivirus plus installed on my laptop, but since 1 month my computer as virus and not able to use it, When I run the macfee scan virus is not getting deducted, and I had many number of calls but the issue is not...

McAfee / Internet security

christay on Feb 10, 2017
Although I was subscribed for Macafee security until January 2017, they took £89.99 from my account without my authorisation in May 2016. I didn't notice until December of that year when the usual annual payment of £89.99 was taken in the December. I contacted them and asked for the May amount...

McAfee / Unethical behaviour by guruaid rajkapoor yodav in india

carole spradlin on Dec 29, 2016
I was renewing my McAfee Protection online. I started the download and it said it had to remove old McAfee, I agreed. Then it tells me need to restart computer. When I did, I couldn't get back to point of download. Called the 855 # and was connected to Rajkapoor Yodav in India. He said he...

McAfee / Subscription renewal without authorisation.

Claire Jouvenat on Dec 20, 2016
My Mcafee anti virus software was renewed on 13th December, without my authorisation. A payment of £89.99 was taken from my credit card and when I called to ask for a refund, as I did not wish to renew, the man on the phone said that they couldn't uninstall the software because there were some...

McAfee / Mcafee total protection

Norma Karter on Dec 19, 2016
On 12/18 my McAfee Protection was downloading and installing the latest update. It got hung up at 2% installation and never continued. I had to turn the computer off by hand. When I rebooted the computer would not work properly. It would take 5 minutes just to open a program. I couldn't...

McAfee / Online support thru chat

kfmone on Oct 17, 2016
I was having problems trying to download my Anti Virus I had purchased. It wouldn't give me the page I needed to enter my 25 code, to download the Antivirus I had purchased. So I went on the support chat. Rather then help the person tried to convince me that my registration was bad and I...

McAfee / Mcafee antivirus plus

TTyyg on Aug 3, 2016
Dear sir, mam While activating of the mcafee antivirus plus, during scratching off the code panel, 2 digit out of 25 digit code wears out and i am able to activate it properly. So, please help me regarding this. Hope i get a positive response. THANKS.

McAfee / McAfee Livesafe Virus Protection

Robin Godwin-Chamberlain on Jul 12, 2016
In early 2016 I purchased an HP Computer from Best Buy which came pre-loaded with a trial McAfee subscription. Upon a prompt that the subscription had expired on the evening of July 12th I clicked on the buy prompt to renew, entered my credit card information and purchased the product. The...

McAfee / Unauthorized charges

Anti-McAfee on Apr 1, 2016
This is a warning about trial McAfee subscriptions that are included in the purchase of any laptop or other device. I bought a laptop in December, which included a trial subscription to McAfee that I declined before the trial period expired, but even so I found an unauthorized charge on my...

McAfee / Internet security

Esme Brendon on Mar 2, 2016
I discovered that for some reason I had 4 security plans running at once. I have made numerous call to Mcafee and have had 2 refunds. I am still trying to process a refund from January 2015, for £49.99 I was sent the bank transfer forms on 16/1/16. SRH 4845-1916180582 (#6356-508554873-5869) I...

McAfee / Antivirus Plus

Reviewer42998 on Feb 20, 2016
In last 8 years, I have purchased many anti-virus software, but no one had such worst customer service to complaints. My antivirus pauses when it reached 33% and I have to manually unpause it. when I contacted the service center, I was told they cannot help me. Then I downloaded a software...

McAfee / Livesafe

Reviewer93373 on Feb 12, 2016
This product is the worst, I cannot even download the anti virus protection. The activation code is not being accepted. I bought it at wal-mart and I have been trying to activate it with no luck. Why do I have to call a number and talk to an overseas third country national to get something so simple done.

McAfee / Anti virus protection

Reviewer13137 on Feb 4, 2016
Macabre on the 7th Jan 2016 illegallyremoved the money from my account 79.99pounds for antivirus protection. I emailed 4 times and phoned for the money to be returned, I was told refund would be paid within 5 working days after I spoke to staff member on 20/1/16 I still have not received...

McAfee / not returned the money

Aivars on Dec 31, 2015
12/24/2015 illegallyremoved the money from my account 89.99 pounds for antivirus protection. I wrote and phoned for the money to be returned, but on the phone tells me that it can be done online, but actually it can not be done because it is not working. Please help me to return my money...

McAfee / Unauthorized credit card charges

Reviewer85596 on Nov 16, 2015
10/31/15 received an email from McAfee that they renewed my service in the amount of $53.99, and charged my credit card. I contacted them the same day, received a reply that my card would be refunded in 5 bus. days. That refund has still NOT been completed. I contacted them again today...

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