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Malwarebytes
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66 complaints
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8:48 am

Malwarebytes - malwarebytes virus

Received an email from Paypal indicating I had been billed for another year of the service. I do not want another year and did not get any advance notice since I was unaware of your negative billing. (Yes I am sure somewhere in the fine print I was told about this policy, however I do not do business with companies that bill in this manner so did not see it or I would have dealt with another internet virus protector) I asked for a refund within the hour of receiving the notice. It has been a few days and even after once again asking for the status I get noting back. ticket # 3845426. If you have to be so sneaky on how you get customers than obviously you do not have any faith in your own product. I feel like I have been cheated. I would think a company that is trying to compete with world class software companies would not want this label place upon them. I am giving you a chance to make this right and refund my money as I have requested.

Desired outcome: Refund my money right aware

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Malwarebytes - Requesting refund for the software ordered in error

i ordered this software on the 12th apr by mistake and as you have a refund policy requested a refund £49.99 I have contacted Malwarebytes over a dozen times and have been given several ticket numbers IE. ticket: 3822017 13/4/2022 ticket 3822028 13/4/2022 ticket 3822034 13/4/2022 and as of yet no one has contacted me with regards to this refund. the...

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C
7:14 pm

Malwarebytes - Malwarebytes antivirus

This program seldom knows it even exists. I have to pat it on the butt over and over to get it to even admit its there. Then its slow as it can ever even possibly be so its going to never catch anything! Then when I try and get support I have to sign in and then give it a code only to get tricked with a newer version in which I have to go back through the sign in and code process again! What the hell kind of support is that? NONE that's what

Desired outcome: I would like somebody to make this thing work at least 90% of the time then help me make sure its even doing anything.

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Malwarebytes - Malwarebytes Premium & Service

On feb 21st I had to reinstall windows 10 and found out the Malwarebytes Premium was missing. I spent hours trying to contact them and when I did they gave Ticket # 378014 o the 23ed of feb. No answer yet. I just want the App installed or my money back.

Added information. My laptop is 7 years old and I was getting ready to replace it when the problem started and problems with my keyboard only added to the problem. Keys e, r, t, and n & m keep interchanging and gave me problems trying to post my password. As of now my old live.com email is only haft working and when I asked for help they told me to get a new one at outlook.com which works great.

Thanks for all your help but I have given up and moving on. I will contact a number of computer magazines with my story.

Desired outcome: Refund or a their App installed on my computer.

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7:38 am
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Malwarebytes - Ticket 3751989

I looked back and you charged us twice a year.

Please look into this and do the refund of the double payments.

Our company is: MMS Publishing Lda

17.02.22 ref number 314871954 Invoice AKD-73694609612

2.11.21 ref number 296172474 Invoice AKD-73692041231

17.02.21 ref number 256869307 Invoice AKD-73686586296

2.11.20 ref number 240817290 Invoice AKD-73683127216

6.06.20 ref number 240817290 Invoice AKD-73683127216

2.11.19 ref number 194059739 Invoice AKD-73674394325

17.02.19 ref number 159681071 Invoice AKD-73669179467

The payment was being done automatic by paypal and you took the liberty to take the money? twice a year...

We demand refund.

Desired outcome: refund

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6:52 am
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Malwarebytes - Constant renewal notices

My account runs untgil August. I have received numerous notices it runs out today, tomorrow, next week, etc. I was charged for a renewal and contested the charge. I filed a complaint and the ticket number is 3749874 on 2/21.

Today I received another notice it is ending soon. My license # is Premium (license key: CBCMP-9PWFY-CDFBR-WQBHS

Here is the PayPal receipt for the bogus payment charge

Avangate INC

-negative $74.18 February 18, 2022

Authorization

Paid with

American Express

AMEX Credit Card

You'll see "PAYPAL *2CO.COM" on your card statement.

$74.18

Manage Avangate INC payments

Transaction ID

8LG67650BU017543P

Seller info

Avangate INC

650-963-5701

http://www.malwarebytes.com

[email protected]

Invoice ID

175251887

Purchase details

malwarebytes.com (Renewal)

$74.18

Total

$74.18

Desired outcome: Refund the amount charged and stiop the harassment

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1:15 pm
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Malwarebytes - 2 payments a year

Dear Sirs On the 17.02.22 I received email and 2nd payment was made by paypal €39.99. On the 2.11.2021 you also took out from our account €39.99. Please refund immediatelly the €39.99 paid now. I looked back and you charged us twice a year. Please look into this and do the refund of the double payments. Our company is: MMS Publishing Lda 17.02.22 ref...

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M
4:27 pm
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Malwarebytes - Billing

You are billing us twice a year: Account number 165148599 was paid on
October 21, 2021. We just received a notice that charges were added for
an additional device . There are only 2 devices on this account! Do NOT change the billing.

The second 'bill' is due on January 4, 2022 for account number 141485145.
Do not charge that to our account! And please let us know that only
bill will be in October.

Desired outcome: Remove Jan 4th charge, remove 'additional device' charge from165148599.

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2:09 am
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Malwarebytes - Malwarebytes 3.0 premium

Malwarebytes invoice reference number 152411760 dated 12/11/2018 Invoice number BKD-73624791854 Price 39.99 This account is being billed by Cleverbridge We cancelled our subscription 12/11/2019 It states on our latest above invoice copy down loaded from malwarebytes this invoice referrence 152411760 at the bottom as follows: "Your subscription has been...

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Malwarebytes - Re-installed malware bytes unable to activate. Limit reached.

My product number MCJYH-YYW7J-RHDRC-7N2CS
I had to re-install windows due to blue screen issues. I failed to uninstall malwarebytes. On re-installation I am unable to activate my premium membership due to LIMIT REACHED. I only use one PC single use of your product. I am currently using the free version and I hope with your help I will be able to activate my premium membership

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9:53 am
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Malwarebytes - Refund not received

I purchased Malwarebytes Premium on August 6, 2021. I immediately regretted my decision because the download totally messed up my computer. I sent in an email support form to request a refund of $39.99. All I received back from them is a form letter email saying a ticket has been opened and I will hear back from someone. The original ticket number is 3545988. I emailed them again and I now have a second ticket number 3551973.

My original order number was 159274237. I have deleted Malwarebytes from my computer and I just want a refund. They company either doesn't respond or is very slow to respond. They also don't have a phone number to call.

My name is Donna Levin and my email is [email protected]

Desired outcome: Refund of $39.99

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9:19 pm
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Malwarebytes - updateing

Installing the most recent update had resulted in my system being unable unable to activate because it doesn't have pathway permission, according to a pop up window. I have been unable to contact the company successfully since they make it impossible to get in touch with customer service. I just want to be able to continue use the service and I want a company that is responsive.

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3:47 pm
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Malwarebytes - Malwarebytes premium

I am very angry that I told Malwarebytes not to put me on auto-renewel, but the did anyway, even after telling them I no longer had the computer associated with the product.

I want my money refunded!

Renewal Order Details
Reference # 159184145

Billing Information
John Reder
([email protected])
Falmouth, Massachusetts, 02540,
United States of America

Ordered item(s) Unit Price Total
Malwarebytes Premium
( 1 Device, 1 Year Subscription) 39.99 USD 39.99 USD
Sales Tax / VAT 2.50 USD
Grand Total 42.49 USD

Desired outcome: refund of money taken

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Malwarebytes - Refund

Subject: cancel and refund this payment Renewal Order Details Reference # 157836494 Your Activation Key: CBH6B-CXN4W-BXWJ3-K224Y Payment Information We received your 59.99 AUD payment (PayPal) for order 157836494. The charge on your bank statement will appear a...

*** EXTERNAL EMAIL, think before you click. ***
For a long time now i have found access to my malwarebytes account fraught with difficulty .probably due to my age.I tried to exit the professional edition which succeeded however this did not stop you automatically renewing it through Paypal with a $12 charge increase. I'm aure you would not wish to force me to purchase something I can no longer operate and therefore request a cancellatio and refund, yours arthur donachy

ref:_00D4P10NXY._5004P1apRGc:ref

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11:09 am
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Malwarebytes - Malwarebytes anti virus protection

Installation of upgrade installation has stalled.

I Want installation to upgrade to be continued but find that I am unable to do that without help from you. I am receiving a notice from you that it has been closed. Although I have tried for several days now, I simply cannot delete it.

Your customer service has not been of any help at all and I am asking you to address the issue and assist me in resolving the matter.

Thank you, Irene Peterson

Desired outcome: Completion

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4:02 am

Malwarebytes - Malwarebytes Pro upgrade

No support, just inaccurate instructions from auto-replies - and of course website marketing. I have been a customer for over 10 years. Now, I'm not able to talk to anyone only get email support. Email support merely repeats what I've already read on online support supplies. I'm not able to upgrade to add additional devices, but their website is happy to sell me more licenses. Buying more licenses is not adding devices for an upgrade. Suppose to be $10 for additional licenses. Noone to talk to. Very disappointing. My advice is to stay clear of Malwarebytes. Use some other software. They are probably going down due to the fact they are too big for their own good. Was once a great company.

Desired outcome: Provide tech or sales support.

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10:20 am
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Malwarebytes - Refund woes

Malwarebytes did not function as advertised and sells personal financial data to collection agencies etc. terrible company. After 48 hours I decided to ask for refund. The process has taken over an hour and I'm no closer to getting refund.
Very terrible customer support. They employ Byzantine loops to nowhere as a deterrent to cancelling.
Dishonest. Just dishonest.
What else do they do with personal data.
I'm interested in seeing what they do when the privacy rules are in effect. Lot of potential users will stay away.
Return my purchase!

Desired outcome: Refund

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12:59 am
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Malwarebytes - Malwarebytes premium

2-28-21, I purchased the Malwarebytes software. I had difficulty installing it. I submitted a support request and 3-16-21 I got an email saying that request was acknowledged and would hear from a tech soon. 3-20-21 I said I wasn't interested in waiting any longer and asked for a cancelation and refund. 3-22-21 I got an email apologizing etc. and wanting to...

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9:32 am

Malwarebytes - cbi*malwarebytes 800-799-9570 il

Kindly remove the charge of $224.95 card ending 2075 from Synchrony Bank .
Name N Stark
Charge shown as CBI Malwarebytes. I don't have any use and I never authorized this charge!
02/13 55432861Q5SB9B2ZY CBI*MALWAREBYTES 800-799-9570 IL $24.95
I called [protected] IL and it is just a recording.
Thanks
N Stark

Desired outcome: removal

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Malwarebytes - Privacy VPN

Spent two hours on the afternoon of 1st Feb attempting to add Privacy to my existing licence. I had a week's free trial of this VPN and the software has been nagging me to "Buy Now" for the last six days. When I tried to do so I was unable to complete the transaction. After clicking the Buy Now button I was presented with a blank screen when then hung indefinitely. The support staff were polite but had no idea how to resolve the problem.

Desired outcome: Ensure that I can do what I want to do.

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