Mountain View, California
United States - 94043
I want to encourage everyone who has been VICTIMIZED by Norton (Symantec) to report the activity to your respective State Attorney General's Office. They are responsible for investigating and taking action against these types of crimes. Most of the state AG's have online complaint forms.
***Florida's AG's online form (copy and paste): http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes
If everyone makes a report, maybe something will be done! Good luck!
I haven't used Norton or any Symantec products for three years and my credit card expired. They pushed...
Ordered a CD (PC Power Boast Service) from Norton Symantec on July 1st. Order number is [protected] dated July...
I cancelled the service in May and was to receive a check in 7 days and so far have not seen or heard from...
I was charge $131.98 for Norton 360 anti virus software. It should not have been over $77. Since it was less than 30 days, I would like to cancel my subscription and have the $131.98 credited to my charge account My order number [protected].
This is what I wrote in response to their "customer satisfaction" survey:
Oh yeah, I can tell you what DIDN'T work for me...
I purchased Norton Internet Security 2008 from you on June 18th. My order number is *************. When I click the "download your product" button, the product downloads and then installs the previous trial version I had on my computer. I have completed this process about seven times so far. It downloads, installs, and then "Your trial period has expired" is displayed on the old Norton program interface. And I cannot find any evidence of the new 2008 Norton Security program anywhere on my computer.
I have uninstalled the old trial version a hundred times, but as soon as the new 2008 version is finished installing, the only program available is the old, expired one! I have tried every avenue of troubleshooting. Your "help & support" link advised me to download Symantec Licensing Troubleshooter, which I did, and double-click on the SymLMTS file, which I did, and then follow the on-screen instructions, which I did. The instructions instructed me to put in a 25-character product key into those five fields. Well, in case you haven't noticed, the Norton 2008 program only comes with a 19-character product key. So that doesn't work.
I have tried calling you people, emailing, using the help & support chat service, everything to get this goddamn program up and running. But every single freakin' link DOES NOT WORK! Not even the survey link you sent me in this original email!!! That doesn't even work!!! So then I tried to get into my Norton Account (which I created when I first purchased the product) but the system claimed to not recognize my password. Now, I KNOW THE PASSWORD I CHOSE FOR MY NORTON ACCOUNT BECAUSE I WROTE IT DOWN AND I AM A RESPONSIBLE, ORGANIZED PERSON, WHICH IS A LOT MORE THAN I CAN SAY FOR YOU PEOPLE. But, nevertheless, your idiotic system didn't recognize my password, so I clicked on the "forgot your password" link and the system promised to email me a new, temporary password, WHICH IT DIDN'T. I tried to create a new password about ten times, but my Norton Account never sent a new password to my email account. So that doesn't work, either.
And then I got to thinking... If you incompetent, lazy, irresponsible, sloppy ###s can't get your website and its links in working order, then what does that say about your products??? Why should I believe that the product I purchased for fifty bucks is anything more than a poorly written, malfunctioning, clumsy, half-baked program that does nothing more than confuse and bugger up my delicate computer. I hate you people.
So, naturally and obviously, I am demanding a full refund of the Norton Internet Security 2008 "Subscription". I demand and expect my VISA to be refunded as soon as you have finished reading this email. Again, my order number is *************.
It's been a goddamn nightmare dealing with your company and it's software.
I recieved my credit card statement and found a charge for 66.98 on May 8, 2008. I called the credit card...
This is a form of piracy or rico.I have paid twice for a byears subscription and it will not download into a...
Symantec Norton Antivirus company charged me $39.99 without my authorization. In fact, when they sent to me...
charge showed up on credit card statement a year after I cancelled my Norton antivirus and was sent a refund by the company.
I orderd a Norton Anti-Virus which was prompted online since my factory installed was expiring 60 days after purchase of lap top. I gave all credit card info but when I tried to download, the download would not work. I may not have done it propertly -- but I am a senior citizen and I didn't need the stress. I sent an email the following day to cancel and ask for a refund onto my credit card. It seems I could not reply to that email address.
None of the websites or categories I find lead me to a place where I can cancel this order -- ONE DAY AFTER ORDERING. I want the credit now. My Symantec Order Confirmation # is #[protected]
I was overcharged on my credit card . I requested a downloadable Norton 360 version 2.0 upgrade. From DRI SYMANTEC STORE I was charged $119.98. My invoice says it is $59.99, and extended download service is $9.99. My bill should have been $69.98 total. I only want a one year program. Please credit my account. Order #[protected] orderdate Apr.- 05 - 08 Thank you
I was charged for an annual renewal for norton and i do not have that on my computer. I have norton but it i...
I have an unauthorized POS funds removal of $53.98 from my checking account. I haven't had any Norton Products for over two years. Please refund my money to my account ASAP.
March 2007 I used a debit card linked to my bank account to renew Norton Symantec. That debit card wa...
After 3 unsuccessful attempts in March 2008 to charge an old dead debit card number Symantec had on file for...
I have taken norton off my computer 5 months ago, on 3/12/08 I was bill on my visa card. How can I get it off? Plz advise smb!
I ordered Norton Anti-Virus over the internet a year ago. My subscription was not up until january 24th 2008...
My norton internet security 2007 subscription was running out so i upgraded to norton 360.
Norton 360 product code TH63MC2XFYC6VF7V2QX6P4RXY
Norton AntiBot prod code 32GTVEDDSX3RJ9XPARMWJX4FU
I have lost my Norton System works program
Under instructions i installed the removal tool and tried Reinstall Norton 360
I encountered Error (9999,17x)
I encountered Program Error (3038,105)
(1) could you please help me with my problem
(2) could you please send me a CD ROM of the program
(3) return my money if all fails A$139.94
I have now spent at least 20 hours trying to get the LiveUpdate function of Norton 360 software to work! At...