Menu
Write a review
File a complaint
Norton Profile

Norton

www.norton.com

Learn how the rating is calculated

2.7 5 Reviews 521 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Norton Complaints Page 11 of 27

ComplaintsBoard
M
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton automatic renewal

Norton bills for automatic upgrades that were never ordered or used. I received an email telling me that an unordered automatic upgrade was ordered at a cost of $486.99. Several calls to the help desk only resulted in an Indian help desk attendant telling me that it was part of my subscription. I was told I had to cancel the subscription, even if never subscribed. To cancel a subscription is nearly impossible because their website just gives a runaround and never indicates if one has successfully unsubscribed.

Desired outcome: cease and desist order for Norton to stop providing unsolicited "upgrades" and then charging for unsolicited and unordered products

Read full review of Norton
Hide full review
ComplaintsBoard
A
1:08 am EST

Norton Norton Suite

Recently My Norton service ended due to my ISP provided ending their contract with Norton. I uninstalled Norton, but what do you know, Norton Download Manager keeps poping up on my computer asking me to reinstall Norton. THIS IS OUTRAGEOUS AND UNETHICAL- an antispyware company installing THEIR OWN SPYWARE/RANSOMWARE on my computer that forces me to redownload their software.

Desired outcome: Don't install your spyware on customers computers

Read full review of Norton
Hide full review
ComplaintsBoard
N
9:38 am EST

Norton unauthorised payments

Hi

I am not one your customer and I do not have any subscription with you for any of your products. I have noticed 3 authorised transaction from my account to Norton,

on 2.19.20
Ap1294270191 (£89.99)

On 2.11.19
Ap1267612631 (84.99)

On 27.10.17
Ap1240342782 (79.99)

I have contacted the customer service and they refuse to refund the amount.

Would you please help me to get my money back.

Regards

Nazera Dakhil

[protected]@hotmail.com

Desired outcome: A full refund

Read full review of Norton
Hide full review
ComplaintsBoard
L
6:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton I have been trying to contact a supervisor in norton security.

Trying to contact a supervisor for the past ten days. Many phone calls and many disconnected phone calls. A case number ([protected]) which was canceled without any response and a new case made on December 30 ([protected]) which has not been responded to yet. I was told a price made to renew by Mudit (supervisor) in December for 9.99 but refuses to honor his word. I need your help. Please help me to get answers.

Desired outcome: Get Norton 360 renewed for 9.99

Read full review of Norton and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jeff Miller
US
Send a message
Feb 10, 2021 8:30 pm EST

Norton is LOUSY at support!

J
J
Jeff Miller
US
Send a message
Feb 10, 2021 8:30 pm EST

I am having the same problem. I have been trying to get support from Norton for the past 6 days. I have been on the phone for many hours (8+) and am unable to resolve issue. I have be sent to a supervisor twice, telling me to wait 24-48 hours. They called once, while I was on the phone and lost my place for support. Support is now sending me for another wait for a supervisor another 24-48 hour wait. I don't know if I will get a call. I'M FRUSTRATED AND READY TO CANCEL MY SUBSCRIPTION . I have all my passwords on PassWord Vault. I FEEL TRAPPED.

DO NOT PURCHASE SUPPORT WITH NORTON. It's not worth the money nor the hours that you must work at getting support and only HOPING for results.

ComplaintsBoard
K
9:42 am EST

Norton Lifelock Ireland

I resent the fact that you have taken £84 -99p from my Paypal account when ordinarily I never pay more than £25 especially when Amazon are still selling Norton 360 at that price which is what I had, and as a couple of pensioners feel you have jump the gun as my Norton 360 does not run until 7th January 2021. I have always purchased a renewal card and did so last year but your very complicated system would not let me register my card last year so lost that money the number was XWYC9-TR48J-2CXXT-36CM9-K73DD, so as a last resort I went on line and renewed not thinking you would collect a month earlier so I could cancel the subscription

Desired outcome: You should give me Norton 360 with my old purchased card and refund my money £84-99

Read full review of Norton
View 0 more photos
Hide full review
ComplaintsBoard
F
4:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton Automatic renewal scam

I purchased a 1 year Norton service on the 29/01/2020, for £29.99. I was unaware of the automatic renewal and just got charged, a month in advance, over £70. I checked with my bank ho reported Norton is known for this.

I went into my Norton account and was able to cancel any renewals, they confirmed my account expires in January 2020, however, I have been unable to find a contact email address to request a refund, which given their presenting behaviours, I doubt they will voluntarily provide.

Their chat service is busy, their telephone numbers non accessible and there is no email address to write to them. It is appalling and feels like legalised fraud.

Read full review of Norton
Hide full review
ComplaintsBoard
S
9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton I was charged in paypal for norton 369 with life lock. I did not authorize this. Refund immediately

I was notified today that PayPal authorized Order number GTR-49911-8047-1043-6914 on 11/23/2020 for $249 for Norton 360 Lifelock.

I do not have this, I have not used paulypak in over a year.

Refund this immediately, this a fraudulent

Read full review of Norton
View 0 more photos
Hide full review
ComplaintsBoard
A
2:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton Bought product in store but can't access online without giving credit card info

I have used norton for years but turns out they are trying to pull a scam — I paid $100 for a norton security product at a drugstore but when I entered the product key norton wouldn't allow me to go any further without inputting my credit card info and agreeing to automatic renewal — they assured me that they would only keep my credit card info for a year and I could cancel anytime — I bought the product at the store so I didn't have to enter my credit card info — I called customer support and told them I didn't want to enter any credit card info or paypal info and they said that I could not download the product that I had already paid for — I read the back of the norton package and in small print it said that I had bought a product that required me to enter cc info for automatic renewal (all of their products require this now) — i've used the product for years and this is a new thing (they changed it about a year ago) — I tried to leave a comment on the norton community webpage but it wouldn't allow me — they list one of the number one problems people try to contact them about is the fact that they are requesting a refund for charges for an automatic renewal — then they give about 10 steps that are required to rectify the problem — total con job — will never use their products again

Read full review of Norton and 1 comment
Hide full review
1 comment
Add a comment
D
D
DC Resident
US
Send a message
Nov 24, 2020 7:16 pm EST

I have been using Norton Internet Security for years. I always purchase this product on Black Friday at a retailer like Office Depot, Best Buy, or Target. The last several years, I've purchased the Norton 360 Deluxe for 5 devices. It cost $89.00 and last year I purchased this product at Office Depot for $9.99 on Black Friday saving my $80.00. Sunday November 22, 2020, I purchased the Norton 360 Deluxe at Best Buy. I contact Norton and they told me I have to provide them with my credit card information. A Norton representative told me this last November 2019. I told him, I didn't have a credit card and if I did, I wouldn't provide it to Norton because I purchased it at a retailer. Norton says, they will not debit your credit card towards the end of your subscription, but I don't believe them. Their online prices are high and they want consumers to purchase this product online. However, I was able to get a different Norton representative to last year to input my new key card into the system updating my subscription. After purchasing a new subscription last Sunday at Best Buy, several Norton agents informed me, I have to input my credit card information. I told them I didn't have a credit card. All their over the phone Norton representatives seem to be in India and not in the United States. As an advocate in my Washington, D.C. neighborhood, I surfed the Internet to find the CEO and other Norton executives email addresses. I filed a complaint with the D.C. Office of the Attorney General Consumer Protection Division and they're looking into this matter. I suggest to other fellow U.S. citizens, contact your Attorney General in your state. I will bring complaint to members in Congress with congressional oversight over companies like NortonLifeLock because I think what they're doing is illegal and unethical. Many people don't have credit cards and prefer to purchase the Norton 360 Deluxe from a retailer for a cheaper price.

ComplaintsBoard
J
1:02 pm EST

Norton 360 with lifelock an utilities premium

Received a notification offer from Norton to get Norton 360 with life lock and utilities premium for a low price. When I clicked on the offer it disappeared the price went up sixty dollars and did not include 360, life lock or utilities premium. Last year Norton pulled a bait switch on me and won because of the way they handle complaints. I got frustrated and gave up. Not this year I want to contact a USA rep and find out why before filing a criminal complaint with the DOJ

Read full review of Norton
Hide full review
ComplaintsBoard
G
2:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton These people in India

Hi I have send emails before
I have deleted all my Norton Products because I called in several times
and this firm represents you as being Norton repair
They Hogged my computer for 30 minutes charged me almost $600 put all kinds of tracking-Trojans on to my system and keep calling and calling
1-855-802-0229
The message now is they wish to give me a refund
It came in as a voicemail
please make them stop who now's how many people fell in to their Trapp
Gene

Read full review of Norton
Hide full review
ComplaintsBoard
B
2:29 am EST

Norton Unauthorized credit card charge

I have never used a Norton product in my life. And yet I see a charge for $53.49 on my account from Norton NP on 11/2/2020. This is a fraudulent charge, and I would like to get that money back. I didn't authorize this charge. I don't know what it was for. And I don't know how you got my information.

This is the information on my statement:
Description: NORTON *NP267399116 NORTON.com/NS AZ 11/02
Also known as: NORTON NP
Method: Online, mail or phone

Read full review of Norton and 1 comment
Hide full review
1 comment
Add a comment
D
D
DC Resident
US
Send a message
Nov 24, 2020 7:22 pm EST

File a complaint with your state's Attorney General Consumer Protection Office and email Vincent Pilette, Chief Executive Officer at NortonLifeLock with your concerns.

ComplaintsBoard
R
12:33 pm EDT

Norton Annual subscription taken 35 days early when automatic renewal was off

I received an email telling me that my next subscription was taken from my card account because I had automatic renewal 'on' I know for a fact that it was 'off' I contacted Norton and was assured that I would be refunded and the renewal canceled, I checked my bank and the payment is pending I contacted Norton again to be told that the money had been taken 35 days early by mistake and I should have received an invoice only, on telling them I wanted the matter escalating I was assured that a supervisor would ring me-- I am still waiting

Read full review of Norton
Hide full review
ComplaintsBoard
C
1:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Online tech support

Last Sunday (Sep 27th 2020) I contacted Norton Customer Tech Support online. (ref # 44361198) My laptop after signing on, a few minutes later the activity light would be solid on, blinking a few times. Norton would NOT go online remotely to see what the problem was. I was transferred to someone who could help me. He brushed me off to someone I would have to pay to help me. That's BS, I thought by having Norton a person had 24 hour help. Then I remembered this problem happened before, and all I did was uninstall Norton and reinstall it. Problem solved once again. I fixed the problem without your help. If this problem happens again, I will find another security company for my computer, as it must be something in your Norton security program.

Thank You,

Charles Rowe

Read full review of Norton
Hide full review
ComplaintsBoard
Z
1:31 pm EDT

Norton Unethical behaviour

Got a message from them saying my computer had been hacked and can fix it saying my computer had no protection They say they can fix it t them e Only to have the fees You tell they that the fees are too high that you can no line and paid Norton direct for a yearly fee will I do have telephone number they called from252 594 7550 This all took plave the week of September 21st 2020

Read full review of Norton
Hide full review
ComplaintsBoard
M
11:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton SSN Identification

I am reporting something that happen already i need help seek it for fraud services department I Am need of helping hand
I am regarding assistance help on the matter of my social security number
I need it resolved on the issues I had for going on a long time now.
I like help immediately ongoing a accurately possible solution regarding on my behalf

Read full review of Norton
Hide full review
ComplaintsBoard
B
8:40 pm EDT

Norton Unauthorized payment

i was charged $15.81 on 8/2/2020 and i dont own any norton product. please refund me the $15.81 asap.

Read full review of Norton
Hide full review
ComplaintsBoard
J
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton 360 de luxe

I bought this from Norton Online a few days ago for £29.99. It wouldn't install so I contacted them and received a full refund with 5 days.
I thought this was the end of the matter, but on 20 July 2020, I checked my bank statement and was shocked to see two further payments with Ref 360 plus on both. One payment was for £90.00, the other was for £85. I did not order these so I got no order number or activation key. Can anyone help me resolve this. Norton have no email address (?) but any reply's I've had are no reply addresses.

Many thanks,

JimA1

Read full review of Norton
Hide full review
ComplaintsBoard
J
12:50 pm EDT

Norton Purchased antivirus program with lifelock for $212.98 and are trying to get a refund but get nothing but a run around.

I purchased Norton 360 with Life Lock select for two people and paid $212.98. Purchase Order NP1316023754, and have been trying to get, my money refunded since I don't like the program and have removed it from my computer. All I get is the run around when trying to get through to Norton. I talked to a Chat person but was referred to a different section. Norton does not support customers like they say just so much talk. I will never do business with them again.

Read full review of Norton
Hide full review
ComplaintsBoard
A
11:16 am EDT

Norton Norton 360

Today, I was unable to login to norton 360. I contacted online chat and subsequently an engineer called me. After nearly an hour the engineer pointed out a task view page and the large number of stopped services listed.
He then said that if I puchased a two year suscription etc in the sum of $250 dollars he would be able to clear the stopped files and restore the service. I was unhappy with this and said I would seek further advice. He offered to reduce this to $200, I politely declined at which point he disconnected team viewer. I subsequently contacted BT tech help, included in my package. After a few minutes, he temporarily disable Malwarebytes, voila I was able to log in. As to the matter of task viewer many features are stopped and started by windows as a matter of course. I am extremely disappointed at your conduct, I had regarded Norton as trusted brand, no longer, Andrew Evans

Read full review of Norton
Hide full review
ComplaintsBoard
A
10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Unwanted Norton Antivirus annual renewal - REFUND

I have just picked up a history of debits from my account to you for Norton Anti Virus dating back to 2014 (it may go further but my on-line banking only has this much data available). The amount starts at £64.99 and goes up to £89.99 this year. I do not recall purchasing the "Premium" Norton package that costs this much - why would I want to protect 10 devices when I only own one laptop!

I wish to claim for a refund - I have not, as far as I am aware been using the Norton system in recent years and certainly never signed up to a premium account.

Many thanks,

Andrew

Read full review of Norton
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Norton Category
Norton is ranked 5 among 20 companies in the Antivirus Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.