Menu
Trend Micro company logo
Trend Micro
reviews & complaints

Trend Micro
reviews & complaints

Learn how the rating is calculated

125 complaints
65 resolved 60 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Trend Micro. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
N
3:00 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Trend Micro - Trend micro doubled billed

Billed on my Discover Card

February 28,2022 $176.64 NOT AUTHORIZED

February 12, 2022, per your email - I had this card removed from this account!. I did not want to renew at this rate!

Order # 699413572139

Billed on my Mastercard

March 3, 2022 $76.77

This is what I have renewed for!

Requesting a refund/credit for $176.64 on my Discover Card

Please STOP all Automatic Renewals for this account - which I did previously when I logged into my account!

Desired outcome: Requesting a refund/credit for $176.64 on my Discover Card

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
D
1:00 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Trend Micro - did not order service

On 1/04/2022 172.42 was taken from our checking account. I did not order this service and I am requesting a refund. I use a company computer and have no need for this service. To me this was an act of theft! I called my bank to see if they could stop the transaction but was too late. Also tried to find a phone number to call and talk with a representative but could not find one.

Desired outcome: refund

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
R
1:48 pm

Trend Micro - Trend Micro

On October 13, 2021 my American Express card was charged for #38.11. I called DRI (Digital River) and they could not find any information of my company placing an order. Then told me it was Trend Micro's problem. I called Trend Micro who told me the same thing in addition to telling me that "there are a lot of scammers out there and they would not refund my money.

Desired outcome: I want a refund

Read full review
Hide full review
ADVERTISIMENT
J
5:08 pm

Trend Micro - Did not order

I was charged 96.00 by Microsoft dri trend I have no idea what this is or why I was charged I want a refund I see I am not the only one who has been ripped off by this company. To me, this is another scam out to get people I demand a refund of 96, 00 to make a check payable to the name and address below. I also sent a report to BBB of Ohio.

James B Baker
2210 county rd. 3
Swanton, Ohio 43558

Desired outcome: A refund of 96.00 in a personal check, to James B Baker

Read full review
Hide full review
L
2:24 pm

Trend Micro - Unauthorized credit card charges.

In 04/29/2011 I had a subscription of Trend Micro Titanium Inter, my customer number was 119759002209 and the original order number is 7448165126. The last renewal notification I received was by email on 4/27/2015 with a renewal order number 1378116500 but I notified Trend Micro OEM that I was canceling the renewal option of the subscription because I no longer had the computer it was on and I never loaded it on any other computer. I have not received any notifications since that one on 4/27/2015. Then on my Chase Credit Card Statement May 1, 2021 I had a charge from DRI TREND MICRO trend.comMN for the amount of $48.66 which I did not authorize. When I look up the name listed on the statement all find is complaints or questions of what is this charges.

Desired outcome: To make sure I am reimbursed for the charges that was made and to make sure there is no charges in the future.

Read full review
Hide full review
A
8:11 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Trend Micro - Unauthorized credit card charges

On March 22, 2021 there is a charge of $98.95 to our credit card from DRI*TREND MICRO thru ORDERFIND.COM. We did not purchase anything therefor we request for a refund/return of the said amount. Attached is credit card statement for your reference.
Please correspond with us via email [email protected] and [email protected]
Tel : 670-3228300
Credit card ending in 8031.

Read full review
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
L
9:30 pm

Trend Micro - unauthorized credit card charges

On 3/3/21 $116.92 was charged to my credit card by DRI*Trend Micro orderfind.com mn. I didn't order this. I do have trend micro spyware but I was informed I could have it on all my devices with no extra charge. I was not informed of extra charge when I put it on my Samsung tablet. Trend Micro usually e-mails me when it's time to renew, I did not receive any notice about extra charges. IF I am going to be charged I will remove it off my tablet and expect charges removed off my card.

Desired outcome: My credit card charged removed

Read full review
Hide full review

Trend Micro - Unauthorized credit card charge

I'm filing a complaint for an unauthorized credit card charge in the amount of $114.43 on March 9, 2021. I'm beyond upset and have been violated and would appreciate a speedy resolution to this issue. The resolution should include a refund in the amount of $114.43 ASAP as well as my banking information being deleted immediately from your system. My serial number is as follows: XLMF-0016-9627-8205-4207.
Please contact me immediately at (313) 969-4891 Eugene Moore

Failure to respond in a timely manner will result in me seeking legal action

Read full review
Hide full review
A
3:05 pm

Trend Micro - Unauthorized credit charges

On Sep 3rd 2020 €109.90 was taken off my credit card.
I did not recognize this transaction, so with find my order I noticed it was from Kaspersky, virus scanner 2016, which was already cancelled in 2017. The amounts also do not correspond.
So please refund the €109.90.

Enclosed with the photos the credit card message, and the photo of the screen when I fill in the last 4 digits of the credit card and the email address.

Kind regards
Arend Bos
[email protected] nl

Desired outcome: refund

Read full review
View 0 more photos
Hide full review
ADVERTISIMENT

Trend Micro - Annual Charge to my credit card

Hello, To whom it may concern, '
This is a concern to me. I have tried to get this annual charge stopped and it keeps coming on my credit card year after year. I am tired of this scam. Make it stop please! I moved overseas almost 5 years ago and don't even use the same laptop. I don't know how this continues to appear on my credit card every Dec.
I am not going to pay this. I will contact my credit card company and tell them to not pay this annual bogus fee.
Thank you for handling this if you can.
Sincerely,
Eileen Kadlec

Desired outcome: No more payment and take me off your list to charge

Read full review
Hide full review
A
3:13 am

Trend Micro - Trend micro worry free business security advance addon price very expensive

I'm wanted to add on the license for this particular antivirus in my organization, but the price per license is double now in 2020 when we last renew in 2019. Because of the price, we would like to give a try to other brand antivirus. If the price can be maintained, we will stay with Trend Micro and add more licensed to existing antivirus.

Read full review
View 0 more photos
Hide full review
M
6:08 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Trend Micro - Home security station.

Hi I purchased this device thru eBay back in May this year with a 2 year subscription. It has been working perfectly until today 25/09/2020. I logged onto Trends website and followed some troubleshooting steps to try and resolve the issue myself. The unit is displaying a Flashing red led light on the front and according to the web site it says that Tech...

Read full review
T
11:16 pm

Trend Micro - DRI*Trend Micro orderfind.com

I have just been debited $49.95 for DRI*Trend Micro orderfind.com.

I have paid for two years protection sometime ago and dont know what this charge is for. I have been a client of Trend Micro for may years and didnt expect this.

Pleas advise why you are deviting my CC for this amount.

I expect this amount to be repaid in full into my Credit Card account - Visa card Number 4072201021645154.

Read full review
Hide full review
I
10:51 am

Trend Micro - Membership

Attention Billing Department
PLEASE CANCE MY AUTO RENEWAL MEMBERSHIP
I have tried to reach you via phone without success. I need you to refund my payment because you no longer support my operating system but you had the guts to charge my credit card and got paid. Never sent me an email and you did not cancel my auto renewal. My customer number is 111680326709. My original order number is 7208230926. My serial number is XHEF-0010-7123-7223-2888. Please be aware that my email has changed. My new email address:[email protected] Looking forward to hearing from you. Israel Cruz

Read full review
Hide full review
ADVERTISIMENT
F
4:04 am

Trend Micro - my credit card was charged for a product I never purchased

On December 31st, 2019, my credit card of Bank of America ending in 6224 was charged for the amount of $159.90 for a product/service I never purchased. So I do not even know what it is. I will very much appreciate that you reimbourse the money.
My details:
Fani Finchelman
email: [email protected]
PS: In the past I purchased trend micro Titanium (Order Number:13742217759), but I never asked to renew. And I neither ever received an email about the subject.)
Thank you so much

Read full review
Hide full review
S
3:57 am

Trend Micro - produit et frais de carte

Bonjour je viens de m apercevoir que vous avez tire et mis frais de carte un produit que je n ai pas commande. Merci de bien vouloir me rembourser ces 2 sommes 46.72 euros et frais de carte 1.40 euros ne plus faire de prelevement sans mon autorisation .J 'espere que vous aller faire au plus vite car je ne voudrais pas porter plainte contre votre societe car je suis cliente depuis plusieurs annees et je n'ai jamais eu de probleme avec vous. Cordialement.
Soen nelly
[email protected]

Read full review
Hide full review
E
9:51 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Trend Micro - sleazy trend micro

I haven't used Trend Micro in several years and all of a sudden I started continually receiving pop ups asking me to approve installation. If that isn't bad enough, when I close out of the pop up window, it automatically launches a shortcut to the installer on my desktop window. I am not taking the bait! So annoyed!!! For what it was worth, I contacted TM...

Read full review
U
4:41 am

Trend Micro - dri*trend micro orderfind.com /billed with out an order for computer software

Date of the incident: 13 September 2019
Time: 4.05pm

I continually received stating that my Anti-Virus software license had expired and I needed to renew as soon as possible. At the moment I am not in need of a Anti virus and I did not order any. An amount of $99.95 has been deducted from my credit card Commonwealth Bank, Australia. I want this charges credited to my credit card immediately. I can go through with The Commonwealth Bank no problem but will give you the opportunity to do what is right before filing a formal complaint. I want written notification to the e-mail address above withing the next week or I will contact the bank and I assure you the issue will be resolved.

Thank you

Ubhaya De Silva

Read full review
Hide full review
K
9:24 pm

Trend Micro - worry free business service cloud service product

Trend Case: 01896884 (Please refer the mail trail of the case)
Please assist us, we are losing patience.
We have noticed that Worry Free agents installed on Win Svr 2008, 2012 & 2016 were not communicate with TrendMicro server for update and remain offline for number of days. We were idiot and begin uninstall and reinstall to sort out the problem. But the actual problem was identified during our server maintenance activity wherby engineer provided installed was not up-to-date and engineer was helpful to under customer problem. We are in financial sector and need high attention & priority. The way the engineer handle the issue was not professional. Furthermore, we would like to add more license due business expansion. But with this problem I unable to propose trendmicro to management board for approval.
Please look into it by this Friday.

Read full review
Hide full review
C
10:58 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Trend Micro - trend micro ent security

For two plus months now, the trendmicro ENT security app is NOT available in the apple store- We have been using this product for years for our agency mobile devices- first, we ran the update on the server and renewed the Cert on the server. That blew out every device in our network unrenderable- so none of our devices were running the app at that...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Trend Micro contacts

Phone numbers

1888 762 8736 1800 642 421 More phone numbers
ADVERTISIMENT
ADVERTISIMENT