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Trend Micro Customer Care Service

Trend Micro, Inc.

225 E. John Carpenter Freeway, Suite 1500
United States - 75062

Customer Support Phone Numbers

1 888 762 8736 15 3
+1 817 569 8900 4 1
Additional Branches

Jersey City, New Jersey

101 Hudson Street Suite 2202, Jersey City, New Jersey 07424 U.S.A.
Phone: +1 201 479 5376

Lake Forest, California
25531 Commercentre Drive, 2nd Floor, Lake Forest, California 92630 U.S.A.
Phone: +1 949 305 6900


Trend Micro Complaints & Reviews

Dri-Trend Micro / subscription service

Debra Horn on Sep 4, 2017
A charge of $76.45 on September 2, 2017, was made on my discover card. When I called Dri-trend Micro, they acted like they couldn't find any thing under my name, phone no. or e-mail address. Then, they wanted my credit card #. I'm like NO! I need help getting them to STOP charging for thi...

Trend Micro / trend micro deep security

prasad_mu on Jul 28, 2017
We are one of the largest FMCG company and had initiated our process for evaluation of Trend Micro Security, however the Team from trend micro Mumbai team which comprised of [ Ruchik Mehta ] & Jayakumar had such an unprofessional approach, The POC began and within couple of days we encountered a...

Trend Micro / dri trend micro

eisus on Apr 9, 2017
I have a charge on my Discover Card that was not authorized. Trend was placed on an old computer several years ago and I tried cancelling the contract to no avail. I want this charge reversed and this contract cancelled. It was charged to a Discover Card that has expired and not been...

Trend Micro / auto-renewal by default and difficult to remove this

JackKoh20 on Mar 27, 2017
Trend Micro placed my first order in auto renewal mode (by default). I was unaware until paypal informed me of the charges. The process to remove auto-renewal is almost impossible. So, I have requested cancellation of my order. Judging by historical complaints posted, Trend might come...

Trend Micro / money taken out of my account

Chris Toepfer Tubra on Feb 22, 2017
Money in the amount of $80.95 was taken out of my checking account on 2/22.17. I would like to know what this if for. I have not made any kind of purchase through your company. This is an unathurized payment that I do not know what it is. I don't what company this is. I don't know what it...

Trend Micro / unauthorized charge on my credit card

Eileen Kad on Jan 10, 2017
I cancelled trend micro a few years ago AND this is a new computer that doesn't even have your program. Please refund the credit card charge. 12.28.16 $35.95 Even if you did not turn off the automatic renewal I have not had this charge on this computer until now. Someone is mis using information. Thank you, Eileen Kadlec PS I do not live in the US at present

Trend Micro / karan #120

sylviag on Jan 8, 2017
Today I called customer service and spoke to Karan #120. I am having problems downloading your premium security multi device protection. I was on the phone for an hour and 9 minutes to be exact. The problem never got solved. I was told I had to purchase network firewall! For the amount of...

Trend Micro / unauthorized billing

Reviewer11114 on Feb 18, 2016
If you are reading this, it is likely that your personal information, including a credit card number, have been hacked. The only effective things at this point are to call your credit card company and block all future charges from Trend Micro. No matter the inconvenience, request a new...

Dri*trend Micro / unauthorized credit card change

linrow on Dec 15, 2015
We discontinued our service with them last year. then in Dec. billing came out for new year, it is on my American express bill again. This was not authorized. We already have a new virus protector. We need help with this. We are being charged 38.47. Thanks David and Vicky

Dritrend Micro / unsure???

Reviewer55398 on Sep 26, 2015
To whom it may concern. This company took an unauthorized amount of money from my account ($80.95). I did not authorize this to be taken out. So I would appreciate the money returned to my account or I will be forced to get my attorney involved as i'm in bankruptcy. My email is pcullison@yahoo.com will...

Dri*trend Micro Virus For Computer / unauthorized charge on credit card

shirley soth on Dec 4, 2014
I was charged for an unauthorized anti Dri*Trend Micro which I never ordered or received. Please credit my charge card as soon as possible. I had contacted, by phone, case #1-1-93377340 and was referred to another case # 1399692700 on December 3rd and was not satisified with the result...

Dri*trend Micro Orderfind.commn / unauthorized charge to cc

Cathy Ashworth on Oct 24, 2014
I have been trying to get these charges of $38.47 x 4, (Years which I can prove I have been charged for nothing) removed from my credit card. The computer that software was installed in has since been destroyed basically because of the problem of which started with continually recieving...

Trend Micro / unauthorized renewal

Jon Barton on Aug 22, 2014
My daughter's Visa card was billed for 35.99 - an unauthorized charge for software. What I find really unusual is that a) we never used her card to purchase the laptop nor the antivirus originally, b) we NEVER authorize automatic renewals for anything, and c) there was no request for...

Trend Micro / refund

kelly koh on Jul 9, 2014
Case number 1-1-895972645 Refund no. 524011309 On the 27th jun, an amount of sgd79.63 was charged to my card from "digital river int luxembourg lu" is what it says on my statement for an auto renewal from trend micro. I have contacted trend micro and demand for a full refund and...

Dri*trend Micro Minnetonka MN / unauthorized charge on my credit

Igor Grinblat on May 31, 2014
Hello dear sir/ madam I received a charge on my credit card for $ 36.96 on 04/29/2014 from dri*trend micro minnetonka mn For this period of time I haven't make any purchase nor did I outhorise any company to renew any of the subscription. I'm using trend micro™ titanium™ antivirus+ 2014 but...

Dri Trend Micro / credit card charge

phileom on Sep 19, 2013
I ordered antivirus software 2 years ago and never used this notebook. 2 years later they automatically charged me $34.95. I could not contact them easily. Did a lot of internet search and found a phone number. 2 months later they send me an email evey other day saying I must contact them...

Dri Trend Micro / charged without request

Fay J. Earley on Jun 11, 2013
Trend micro did not protect my computer from a virus. I removed this product from my computer in the fall of 2012, and did not request a renewal but was charged $44.95 on 5/18/13. I am unable to locate a phone number to talk with this company and request that they reimburse me the $44.95 and never charge my card again.

Dri*trend Micro / didn't order it

Crystaljw88 on May 10, 2013
I have not recently, nor within the passed several months, made any such order. I want a refund. Moreover, if and when I do receive a refund for purchases that were not made, I would like to know if it will be soon enough to cover all damages. I do not have enough within my bank currently...

Trend Micro / unauthorized credit charge

Lennono on Apr 16, 2013
On 4/12/13 I received a charge on my card for $44.95. I contacted my bank, but as they have not gotten back to me, I decided to check online for similar charges. Seems this happens A LOT. I downloaded a free trial of trend micro titanium for my PC, - a 30 day free trial. This trial expires on...

Trend Micro / customer service

Virus Software on Mar 26, 2013
On March 26th, 2013 I contacted Trend Micro as my computer was stating Virus Protection not found. After spending 15 minutes trouble shooting with customer service my problem was still un resolved. The customer service person stated the virus was protection was working but he she wa...

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