AVG Technologies
reviews and complaints

I was charged $110.24 on April 25, 2023 by my credit card. I don’t know why. Please refund to my credit card in full. Please call me at [protected]

DRI AVG technologies owes me a refund of 47.89 since August 23rd,2023.They claim the refund was processed to a card that is no longer active.Having communicated with them over 20 times,sending my new routing and account information more than 3 times,they have still failed to process a refund that i am rightfully owed.The below attachments show a chronology of what transpired.This company spoke to me in harsh mannerisms and disregarded all inquiries regarding what they promote on the www.I am entitled to refund regardless of original payment method and when issue arises with original payment method,they authorize to contact customer support through email.

I cancelled my agreement with you but you still withdraw dkr. 719 the 7th of August and again dkr. 719 the 29th of August.

You were not supposed to withdraw until the 1st of October, but since my card expired the 30th of August you withdraw twice - this is also wrong to withdraw twice. Before you withdraw I had cancelled my agreeement.

Further you have now blocked my email correspondance.

What kind of company are you!

Regards

Anne Grete Bülow

Mail: [protected]@gmail.com

I have just checked my bank statement and on the 10th July 2023 AVG has taken out £79.99 out of my bank account by VISA without my permission! I did not ask for any protection cover for my laptop nor do i want it. I am unemployed and they have taken a HUGE amount of money that i have to live off. I feel violated, how the hell did they get my bank details? I dont feel safe anymore and this is an intrusion of my personal details that they should NOT have! I want a refund ASAP, it is disgusting behaviour from AVG.

My American Express account was charged for 4/19/23 $108.09 for a service that I do not have. (This is the second time a charge has been posted - the other was in 2022 for a lesser amount, and I finally just gave up - due to a health issue at the time)

It is virtually impossible to get through to them. I have gone to their customer service website, at www.digitalriver.com. I have also gone to MyCommerce 'A Digital River Company', using my two (2) email addresses, and both show *No results found.

Any suggestions for what I may have missed?

Thank you.

I want to remove the payment method on my account. I do not want to have to put on the calendar to cancel next year. I thought AVG was a legit company. Yes I have protection, they say, and I got a vpn. But every time I turn on the computer it bombards me with buy this or buy that. It is quite annoying. I guess I am going to have to go to my account that I paid through and try to set up a rejection from this company. I have tried to change my payment option and it just sends you in circles back to the same place. Lesson learned about automatically thinking just because a company has been around for awhile that it is trust worthy.

They charge you for services that you don't even use, and they are a rip off. my complaint is that they charged me a service that I don't use and haven't used for a year and was supposed to be free. they tried to charge me before and I cancelled my subscription at that time. this time I called to see why they took more money out of my checking account. I got hung up on, there service is a joke. pure fraud if you ask me.

I have two charges from AVG on my credit card and when I got a hold of the credit card company they tried to tell me it was legit because they got paperwork from AVG stating this. However, when I messaged avg for the second time and gave them my email address they tried to tell me I don’t have avg and I have avast. I did note ever give permission for avg to charge me. This company is a scam and I want my money back

I purchased an antivirus package from AVG about 10 years ago on my credit card and used it for a couple years. Recently I reviewed my finances with my advisor and found that AVG has been taking a withdrawal from this card every year. This year was incredible because they took 2 payments, one for 67.79 in Jan, then again for 83.61 in Mar.

I tried to resolve this issue online and they asked me to log into their consultant page that asked me to input my credit card info to speak to someone, then I could cancel my consultant after. I did not do this, there was no phone number and I had no idea of old email credentials. The only way I could resolve this was by calling my credit card company who provided me with a phone number to cancel.

I asked for a refund and was denied by a person on the phone that I could barely understand. So AVG somehow had turned a signup years ago into a lifetime membership of my credit card money. NEVER EVER use this company

I have received an email from Christopher Beck, 3/29/23 as 12:18 pm for a "purported" purchase in the amount of $327.90 (inv. # T4C1456462925) & Ref. ID # ait.liv.if9A9r. Mr. Beck states the stated amount will be billed to my bank account. Mr. Beck further states the item purchased is for one year & for 3 devices. I have not responded to the email received from "Mr. Beck" but rather am coming to you.

This is clearly a scam as I didn't purchase any product from AVG Technologies. Clearly, someone has accessed my information & is attempting to commit fraud.

Please investigate & respond as soon as possible.

Thank you,

Bonnie Hicks

On or around 11 February 2023 I was looking online for acceptable computor security. I found your details and mistakenly went through the procedures up to actual monthly payments for a service which I had completely misunderstood. I only realised this after I had given my JaJa credit card details for a particular service - which was entirely unsuitable for what I required due, I have to say, through my own fault. Once I realised this I immediately unsubscribed as per your instructions online. My understanding was that by unsubscribing in the manner described on your website, no payment would be taken and, of course no services from yourselves provided. As I had immediately unsubscribed (i.e within minutes) I was greatly surprised to see that your company had taken £79..99 from my JAJA credit card account for a service I have not received nor require. I would therefor be obliged if you could reimburse this £79.99 charge and make no further such charges on the above account. Thank you.

Good Day.

I have just received my bank statement for Feb 2023. On it for 20 Jan is a card purchase from you for 48.99 PDS. As we were out of the country for the whole of January! How can this transaction be valid! I do not know your company! I suspect a scam! Please refund the 48.99 charge immediately! You have my card details in order to do this. I am taking the matter up with my bank and will get the card cancelled forthwith. Regards & thanks for your immediate action on this matter.

R A Gunthorpe

You did not inform me of the trial offer nearing the end, as you claimed you would. You took the money from my account, so I had no opportunity to have the choice you said i had. Trying to unsubscribe and obtain a refund is obviously deliberately difficult. I should not have to wait in line, late in the evening to do this. I should be able to do it online. I have cancelled further subscriptions and I will never recommend you are any more of your products. It's aggressive and misleading business practice.

I've used the free AVG service for years, but during the COVID shut down and working from home I purchased the annual service for $59.99. Had it set up to automatically be deducted from my bank. First purchased on June 8, 2020 (I think..in my notes I had renewal set at that date. Fast forward to February of this eyar, when I no longer work for the company from 2020, AND my Verizon email became unsupported so had to use the AOL server, AND since I no longer had access to my "Admin" email (which is what the paid AVG is tied to), I was unable to access it. I tried to stop the auto pay for June, only to discover it was deducted on May 23rd, 2022. Maybe I was looking in the wrong places, but I never (until tonight, when I came across the paid receipt and did another search) was able to reach a human or see a way to cancel the service. I don't even know if I can access my old log in information since I've no way into my old "admin" email. Is it possible to get at least a partial refund on the annual service? If you look at my name or activity, you'll see it's not been used in more than a year. Here is the information on my receipt:

Rhonda Townley
214 W. Water Street
Centreville, MD [protected]
Invoice Number: [protected]
Invoice Date: 05/23/2022
Delivery Date: 05/23/2022
Order Number: [protected]
Product: AVG PC TuneUp $59.99
6% tax 3.60
Total $63.59

I can't recall if the payment was set up from my bank account or using my Debit/Credit card. If it was on the debit card, that just renewed this past October, so the security code you may have on file has changed.

yall put it on your slef to add 103.99 on my visa card with out asking me if i wanted it i had it one time it wasnt any good didnt want it again do the right thing and put my money back on my card im sure you do people like that all time its not rightyou did it on this date 11/28 just got my bill today and this bill was on it. i am so up set that you did this to me if its not took off i will tell ever one i know to not use avg

I received an email on "dorothy.[protected]@gmail.com" to advise me that my subscription is due for renewal in January and that the process will start on 24 December. I donot want to renew this subscription. - Order ID [protected] AVG Ultimate Multi Device.

I do't understand why I have been paying a subscription of £139! I only have one device! I cannot afford to pay this and would ask you to cancel. This is not my original subscription. I only want the minimum security.

Could you please email me to confirm that my currant subscription will be cancelled and a less expensive cover can be supplied.

If I don't hear from you I will have to advise my bank to cancel the upcoming renewal subscription. I would like cover but do not have £139 to spare!

I look forward to hearing from you.

Dorothy Lovett

This company does not take no for an answer even though I have unsubscribed from their service months ago and advised that I do not wish to resubscribe, and removed my account with them, they persistently e-mail me to advise that they will be billing me for future subscriptions and advised me that I should update my payment method.

I have now gone with another provider (Viper Security) and they were unsuccessful in removing the "trojan horse " AVG left on my computer which is an absolute scam. Why! is this company allowed to keep operating?

I checked my Credit card details and saw that I had been charged for

2 subscriptions . I contacted AVG , and requested that they refund and cancel 1, They advised that because it was over 30 days they would not refund , that it was an auto renewal. I explained to them I only have 1 computer . I asked repeatable for the invoices for the last 5 year and the contact details to lodge a complaint and they would not provide either . The customer service then went on to cancel all my subscriptions . I have copied the communication with the customer service

Go to AVG Support Center homepage ended 9.38 11 September 2023

Anita Cowan

[protected]@bigpond.com

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Hello, my name is Diana. Welcome to AVG Customer Care.

Hi Diana, I have been charged for 2 services on my Credit Card which I did not authorise

Hello Anita, how can I assist you today?

2/8/22 [protected] for $69.99 and the same day 2/8/22 reference no 85313502214020234011557 $94.99I have been charged for 2 services I would like my money refunded.

I understand that you didn't authorize the payment, no worries, I'll be more than willing to assist you with your concern. Could you please provide me the order number? I have not heard from you for a few minutes. Would you like me to keep this chat session open for you?

I am not sure what the order number was as I did not authorise it I didn't order it .May I know your email?

[protected]@bigpond.com

Kindly give me at least one minute or two, let me just check your account. Just stay on the line please. Thank you so much for patiently waiting Anita. As per checking here in your account, I can see that you have an active subscription of; AVG Internet Security for Windows (1 computer), valid until August 15, 2023;

AVG PC TuneUp (1 computer), valid until August 15, 2023;

AVG Internet Security for Windows (1 computer), valid until July 31, 2023;

AVG PC TuneUp (1 computer), valid until May 1, 2023.May I know what you want me to do to your subscription?

I have only 1 computer , I only want Internet Security . Not sure why I have been paying the others

May I know what you want me to do to your subscription?

I would like refund on the the 2 that have just been charged on 2/8/22 . Only knew I was charged as on my credit card statemen tI have 1 computer only .I'm sorry to say that your not eligible for refund, because we have our 30 days refund policy.

Okay I will go to consumer affairs . I have no activated these accounts as I am not aware . I have not been sent an invoice either for charges that i have not used . I want a copy of all the charges that you have billed me for . in the last 5 years . Because you have obviously be automatically billing me..

I’m sorry to hear that this charge came as a surprise to you. All payments are authorized with the initial purchase when you start this continuous subscription, and we always send a reminder, usually 15 to 30 days before an auto-renewal attempt is made. I have not heard from you for a few minutes. Would you like me to keep this chat session open for you?

I want you to take my credit card details off billing , and I will be taking this further . i am a single mother. I am just barely my bills and to be charged for services that I aren't even using is terrible. Please send me all the invoices for the last 5 years . i was only requesting a refund for what has just been charged last month, but now i will be requesting for 5 years. Sorry about spelling , i am extremely upset , wondering how I am going to pay my bill. for something I didn't even use.

I'm sorry to say that your not eligible for refund, because we have our 30 days refund policy.

Yes you have told me that . Please send me the last 5 years invoices . I will take it to consumer affairs and take it through that avenue

You purchased the subscription last Jul 31, 2022.I want the last 5 yaers invoices . You have obviously been charging me 2 lots

You purchase the subscription with automatically billed.

Please stop repeating this I have requested the last 5 years invoices . I want my credit card details taken off your system . I do not want to pay for 2 computer tune up , and 2 Security system . I HAVE ! COMPUTER . . I do not want you auto billing me for services no required .

I will do here is I will cancel your subscription.

I also have requested my invoices for the last 5 years . please send these .

We don't have the invoice for the last 5 years.

Please forward me the details of who to contact with complaints

I'm done cancel your subscription

again if you wish to repeat your last comment I will repeat my last request as well, please forward me details for who I can send complaints to.

I'm done cancel your subscription.I have not heard from you for a few minutes. Would you like me to keep this chat session open for you

Okay thank you Diana, n , and it is evident that you will not supply me with my invoices for services I did not use and also withholding details of how I can contact complaints . I have copied our conversation , time and date .

Alright! Thank you for contacting AVG Sales Support. Have a blessed day, and stay safe. Bye for now!The agent has ended the chat.Go to AVG Support Center homepage

look i am so sick of you taking my money went i did not gave you the right to do that I just want my money please if not my bank will do it for me thank you

not free at all. I, today, received an email that AVG will charge my credit card $75.99 on 21 jun 2022. there is nowhere I can locate customer service and the email cannot be replied to.

WHAT A SCAM!

AVG Internet Security (Multi-Device)

For 10 devices. Used on 0.

Your subscription isn't being used on any device. Why not install and activate the app now?

Period:

2 months

Available for:

10 devices

Subscription status:

Subscribed

Next charge:

June 21, 2022

Payment method:

**** 7378 (Expires 4/2027)

Activation code:

XQEN94-PUHH52-5A4CPN

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