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Norton Customer Service

234 Reviews

Symantec Corporation

350 Ellis Street
Mountain View
California
United States - 94043

Customer Support Phone Numbers

1800 680 026(Australia)
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1800 720 7898(Singapore)
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1800 441 7077(Thailand)
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1800 944 0586(Colombia)
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+1 855 815 2726(United States)
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+64 800 174 089(New Zealand)
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+44 207 616 5600(United Kingdom)
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+420 239 016 463(Czech Republic)
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+352 298 479 5023(Luxembourg)
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+31 205 040 539(Netherlands)
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+41 442 120 032(Switzerland)
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+852 25 981 234(Hong Kong)
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+60 377 124 612(Malaysia)
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+27 218 192 830(South Africa)
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+82 220 971 401(South Korea)
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+54 115 354 0370(Argentina)
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Plus

Norton Complaints & Reviews

Norton Security / unauthorised payments

Jp
Jpj141159 on Aug 16, 2018

I have not used Norton security for a number of years and I have cancelled all of our products and yet each year you take an unauthorised payment from my account. My bank has said I can only cancel this with you which I thought I had as I have no automatic renewal. Why do you still charge me...

Symantec.com / norton antivirus

Lo
LorenaCh on Aug 15, 2018

On Monday 13th August my PC stopped working and after rebooting several times and having no luck in getting it to restart, I realized it was serious and contacted an IT technician in the first instance. I had no idea what the issue could be. The technician analyzed the PC and concluded...

Norton / unauthorised credit card charge

Ma
Mal Abraham on Aug 14, 2018

On 19 June 2018 there was an unauthorised transaction from my mastercard account where Norton charged me the amount of $A153.99 with an international transaction fee of $4.62, with the following description: Norton *Ap254241376 180-068-0026 ## GBR MERCHANT. I have contacted the Commonwealth Bank...

Norton Antivirus / useless customer service

Al
Ali_ink on Aug 9, 2018

Spent 2 weeks waiting for a phone call, they forgot, tried again, waited the whole day long then they called, I answered my name that's all, they got disconnected then didn't try again, I spent another 4 hours asking them to call me, they didn't, absolutely the worst customer service I...

Norton / security breach and privacy intrusion

Sa
Sally Chen Armstrong on Jul 26, 2018

I subscribe to Norton Security Premium. Today I found two unwanted VPN accesses on my PC and the VPN access can't even be turned off. Norton installed Firewall on my pc, which allows remote control on my pc, and also allows McAfee to access my PC. Why? Norton is not enough for PC...

Norton / norton auto renew

Ke
Kevin Murray on Jul 9, 2018

Norton I have been with Norton for about 24 years (1994 Norton Utilities) and I have never had a problem until now, three years ago I decided to use auto renewal on Norton security deluxe 5 devices, and I noticed in my latest bank statement a few days ago was an annual charge of £69.99 I did...

Norton / my norton full system

Me
meem71 on Jul 8, 2018

I have been a customerfor many of years and at the age of 71, i was flabergasted to see what happened to me on the 6thJuly 2018. I went on my computer on the 6th july to be told my Norton had expired please renew, i recall renewing my Norton this year.But i lost my son 44 on board a plane Jan...

Norton / norton antivirus debit

Kj
KJT911 on Jul 8, 2018

My name is Kenichiro Thomson and I bought a Norton anti-virus package a few years ago. I was under the impression I had cancelled the direct debit however I seem to have been charged £84.99 in my account ending in 826. I would like to have this refunded as I haven't used your Norton...

Norton / norton antivirus protection - windows vista

Fo
fosterconsult on Jun 24, 2018

Received email from Norton support with the following title: "Norton support for Windows XP & Vista will be changing". At the bottom of the email explanation it provided the option to cancel the subscription ("We understand that you may have questions about this decision or that you may...

Norton / customer service

Jo
Joanna Stephenson on Jun 13, 2018

Rang today for VPN support. I was asked numerous personal questions by your service person such as my address my marital status how many children i have and how many family members i have and where they live. I explained politely i did not wish to answer personal questions the man verbally...

Norton / uploading of norton security deluxe subscription

No
NormsD on Jun 11, 2018

Purchased norton security deluxe subscription card 26 may 18 as my subscription was to run out on 28 may 18. I proceeded to download & install as directed but code was not accepted so phoned 08081891055 as directed. The lady spoke good english but she couldn't download it either. She asked...

Norton / norton security premium

Na
Nat Love on Jun 10, 2018

I had $164.99 taken from my bank account without my Authorisation for payment of the abovenamed product. This is not due until 1st July 2018 and I pay this manually. Upon checking your website not only was I charged this amount you also have a special for $84.99 which you did not apply. I...

Norton / fraudulent email

Ch
Chelsea 70 on Jun 6, 2018

Dear sir, I received an email which asked for money on your behalf for something I have never had, I was not happy on receiving this email they did give a reference Norto 221794 which I have given to you. The only thing I ever get from norton is computer security and have always paid for thi...

Norton / norton antivirus

Na
Nabila294 on May 18, 2018

$219 withdrawn from my account by Norton, I contacted Norton, they told me, it was automatic renewal and I cannot get refund because it past 60 days, I told them it is overcharge and it should be $119 not $219. They told me they will extend the renewals for two years instead of one year. I...

Norton / unauthorised payments

Fe
Felv123 on May 3, 2018

Have not had a norton subscription for over 2 years. All of a sudden had a random debit from my account for £84.99. Phoned bank and claimed it as fraud. 2 days later my parents visited and bought with them a norton renewal card that had been delivered to their address. I have not lived at thi...

Norton / overcharged norton antivirus

Na
Nabila294 on May 1, 2018

Hi, I bought Norton anti virus 3 years ago for three years, Afew days go I find out it was renewed and money withdrawn from my account without my permission, $219.99 was withdrawn and renewed for one year which is over charge, I contact Oline customers service 1/05/2018 around 4.30 pm...

Norton / unauthorised credit card transactions, complaints team rudeness & unethical behaviour

Mr
mrs irritated on Apr 27, 2018

I was told to phone Norton to query a charge which I hadn't authorised. I installed Norton over a year ago on a computer that broke down within a month. I had no need of this product since then. When I phoned the 1st male hang up on me abruptly so I called again & the same thing happened...

Norton / norton 360

Mi
Michael Phillip KENNY on Apr 26, 2018

I am asking you to stop this product. I already asked you to stop: norton internet security. And you reimbursed me, 26th march 2018: 49.99£ on my paypal account. Could you do he same thing with the 64.99£ you just charged my paypal account. Could you do please the same thing with the...

Norton / norton security deluxe

Ko
koomen on Apr 2, 2018

I have tried downloading your security system ( Order No.: N252914540 ) £29.99. So many times now and it will not work. I have chatted with Rakesh Soni (Case No. 34683226 ) I used to have Kaspersky and had no trouble so I am going back to them. I have tried your download over 5 times and I...

Norton / unexpected bill

Do
Doghank01 on Mar 28, 2018

05 Mar Norton *Ap1250965007 2076165600 GBR on 03 Mar 79.99 I received the above bill on my credit card (£79.99) MasterCard Account No. **** **** **** 8556 I do not use Norton software and I do not recognise this bill. Could you please reimburse me for this amount and cancel me on your...