Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Norton Logo

Norton Customer Care Service

Symantec Corporation

350 Ellis Street
Mountain View
United States - 94043

Customer Support Phone Numbers

+1 650 527 8000 6 1

Norton Complaints & Reviews

Norton Security / unauthorized credit card charges

Anthony Gildon on Oct 12, 2017
On 1/05/17 Norton went into my Vibe account and made a premature debt of $116.59, which caused my monthly rent payment ($1094)to bounce with a $30 fee.(*AP1212188173 CA700529000454 IN1070) I had to take out a $500 loan to cover that expense. On 1/6/17 I was refunded $57.29 (CA...

Norton / unauthorised credit card charges

Suzannefuzzy on Sep 29, 2017
An automatic payment was taken from my credit card - I do not want this service please refund the money to my credit card 6th September, 2017 Order number: Ap1235539006 180-068-0026 Name: suzanne Stevens Product serial number: jxcbfrfjyrgj This has put my credit card in arrears and I am now...

Norton / unauthorized auto renewal charge from norton

Cecilia CB on Sep 20, 2017
Case no 32367080 This is a report on an Un authorized Auto Renewal charge from NORTON. I have been following up on this a number of times and I've been told that I will be contacted in 48 hours and I have never heard from anyone. This is ridiculous ! I've been charged without my consent . I...

Norton / automatic renewal

SteveJack3 on Sep 20, 2017
I have tried to resolve my issue on chat, but the Supervisor left the conversation and I gave up (text of live chat below). Perhaps if you reviewed the chat below, it would give you sufficient information to suggest a solution to my issue? In summary, a very old account with dormant email...

Norton / customer support

p shelley on Sep 18, 2017
I bought a 3 year Norton antivirus, when I had difficulty installing it onto my daughters computer I rang the support number, a gentleman got onto my computer and told me there was a problem with the computer and for a charge of $249.00 he would refer it to a technician to fix the problem...

Norton / norton antivirus

Tamsonjohn on Sep 17, 2017
Hi I paid for Norton last year bot from.argos to protect my dad's laptop so when tri to install it ask me for my email and details and my bank account details so gave it as says it was just to make sure I was Ho says was and nothing wood cume outmy acunt when to lift my child's money and...

Norton / norton antivirus protection - case #32272894

Nancy Katsudas on Sep 12, 2017
I was charged for a renewal of my Norton antivirus protection, but the email notification was sent to an address I no longer use. As a result, I wasn't aware of the charge until after the 60 day credit period. I am now covered by my employer, so I no longer need outside protection. When I...

Norton / norton renewals

1112 on Sep 12, 2017
Order Number: AP1236052790 Name: [removed] Account Ending In: 7013 I have had £49.99 debited from my account for a product I never asked to be renewed. I was not sent a reminder or any notification prior to this amount being taken out. I am at University therefore have very little money in...

Norton Symantec / unethical behavior

Anna M. Cortez on Sep 5, 2017
I don't how, but on Wednesday, August 30, 2017, I received a phone call on my land line from a man going by the name of Alex at approximately 11:30AM. It was extremely difficult to comprehend what he was saying because his English was so poor. I recognized that he appeared to be a...

Norton / refund

TB0576 on Aug 25, 2017
Dear sir/ Madam, I am writing to you to request a refund of money to my account for the taking of payment, for services that i am no longer able to access due to not having any sort of internet as i have terminated my broadband service due to high running costs. payment was taking from my...

Norton / unauthorised credit card charges, customer sales team member hanging up on me!!!

TBrodie on Aug 3, 2017
Order No: AP1232039087 I rang your customer sales team today and waited 20 minutes on the phone for someone to answer my call. The reason for ringing in the first place was to complain that Norton had taken £79.99 out of my bank account for renewal subscription without my permission and without...

Norton / helpline customer services staff

Suraya Mohmand on Aug 2, 2017
We bought a Norton antivirus from GBHI-FI Westfield Paramatta in Sydney Australia on 08/07/2017 for 5 devices for 2years. Unfortunately, We run out of time and had to return Canada where we live. We tried many times to install it, but not successful. Yesterday after several try I rang the...

Norton / unauthorised credit card charges

KMReid on Jul 17, 2017
I have dealt with the live chat support team on two occasions and they require additional information from my bank before my issue can be reviewed further. I was charged for 5 products in 2016 and 2 so far this year but only one is mine, with all charges totaling $559.93. Support have been...

Symantec - Norton / rebate not received

Richard Barton on Jul 15, 2017
I purchased Norton Deluxe for 5 devices in March at Fry's. It came with two rebates. One for the purchase $30 and one for the upgrade $20. I received the $30 rebate but have not received the $20 rebate. The rebate form told how to go to the Help/About screen and print the info...

Norton / antivirus internet protection

LeonX2016 on Jul 9, 2017
Good morning, I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family. There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall...

Norton / norton 360

horsegal on Jun 7, 2017
Norton automatically charged my credit card with an outrageous recurring amount . I never authorized them to recur payments. Interesting when I still have 260 days left on my current product. I have spent days/hours on the phone with Norton multiple times (which uses an Indian call center) ;...

Norton Antivirus / they keep charging me for the software even after I called them

Patricia Schurr on May 17, 2017
I talked with a gentleman a Norton Antivirus when I saw the first charge and told him I did not want it as I had something else on my machine. He insisted that I had nothing on it and he could give me the software for half price. He also said that they had taken the automatic charge off of...

Norton / norton staff dint follow all the procedures to help me, my problem is not yet fixed

naitik810 on May 17, 2017
Hello, I am writing to let you know that I am a regular customer of Norton Product based in Auckland New Zealand. I have purchased more than 100 licenses for Anti-Virus, Internet Security & Norton 360 under my two email addresses naitik810@gmail.com & lotus_subA@hotmail.co.nz I recently...

Norton / norton

Cheryl A. Dotson on Apr 7, 2017
I have paid for a service to protect my computer and was repeatedly knocked off and that my subscription had expired. It has not and I still have no security. I want it fixed now - I have reported this four times and still no fix. My firewall was wide open and still is. I wish to have thi...

Symantec "Norton" / virus

shelbygt on Mar 28, 2017
I tried to down load norton, security deluxe. 5 device version. Shortly after starting it i was flagged with an issue. A screen came up with phone numbers prompting me to call norton tech support.After tech support had control of my computer for an hour i was passed off to another tech. After...

Contact Us

Reply to