Norton’s earns a 2.7-star rating from 5 reviews and 521 complaints, showing that the majority of cybersecurity users are somewhat satisfied with their protection.
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Norton - So disappointed
After 10 years with Norton, I have never had my pc hacked. recently I got scammed by a Norton "contractor" that I was forwarded to without my knowledge when I called Norton Support. It seems Norton is good at making system wide changes without one's knowledge. Like the new VPN that disconnects and reconnects constantly leaving one vulnerable.
Read full review of NortonNortons is horrible, read reviews before buying
1) there is no complete package
2) constant popups trying to upsell another thing for $100
3) FALSE CLAIMS TO SCARE INTO BUYING, constant pop up saying out of date drivers, give long list. i screen shot, every driver it said was out of date, check driver it is most current. norton even says driver model and when looked up~does not exist!
4) pop up click do not show again, it will with days
5) constant identity theft risks, buy program
6) had issue with screen showing shadow like trying to open 10 windows but nothing open. spent 4-5 hours with some person in my computer who barely speaks english, doing way more than i liked with not being able to explain what they were doing. THEN NEXT DAY SAME EXACT ISSUE!
7) use norton safe page
7a) this is part of paid service but it has locked advertising on it, so scam for more money!
7b) the search engine is just horrible, and i think it uses paid advertising as top priority like google. so biased searches!
8) so always up-selling and using scare tactics to outright lies about drivers
Recommendation: research service and pick better
Do not subscribe to this service.
Buyer Beware! Do not subscribe to this service. Once you subscribe, they make it virtually impossible to cancel. The 1st year I subscribed, I was getting more than annoyed with their current pop-ups saying your computer has a problem. Give us some more money and we will get rid of it. I turned off the auto-renewal option and they turned it back on without my consent. In June of 2023, they then charged my credit card 5 weeks before the subscription was due to expire. After wasting a couple of hours trying to contact them to cancel, I finally decided to stay with them for another year as I needed antivirus protection. I then removed myself from their automatic renewal option.
A couple of months before my subscription was to expire this year, I double checked to make sure the auto-renewal was off. Once again, they put it back on. I turned it off a 2nd time. Then in June the charge showed up, with the subscription scheduled to expire 5 weeks later. I finally got somebody on the phone who could barely speak English. When I told him to cancel my subscription, He said he would give me 50% off if I changed my mind. Then it was 60%, then 70%. Finally at 80% I hung up on him as he would not take no for an answer.
I sent them a certified letter to a FL address, before the expiration date, which they ignored. They are con artists. When you want to renew, you are one click away and you can do it in seconds. When you want to cancel, they make it impossible. After reading through many of the ratings on Consumer Affairs, I am not surprised that almost 80% of the nearly 1,000 respondents gave them a rating of 2 or less. I am only giving them a rating of 1, because giving them a zero is not an option. It's time for a class action suit against them. It sounds like there are several others who have had similar experiences with them.
Recommendation: Don't waste your money. Their Customer Service is terrible
Norton - I have had Norton for years, but I am done with this F**king company
I constantly get emails and popups about problems with my PC which Norton will fix for extra $$. I have ignored these and consider them as spam and phishing attempts to just gouge me for more money. I get a lot of s**t about life lock and other $$ costs that I don't want or need. I decided today to take Norton up on their popup that there are 33,000...
Read full review of Norton and 1 commentHorrible
I had purchased Norton 360 for 3 devices for 49.99 in June 2023, and confirmation for renewal on June 29 2024. Norton charged me 59.99 on Nov 18 2023. I went around and around on the phone with 3 CSR , was told I would have my refund. It’s impossible to take your credit card information out of their system. I never received my refund and called my card services to put an alert for any future charges by Norton. I took that crap off my computer and IPhone last month. I was never able to delete my card number. I did receive an Email that my subscription had been cancelled. Totally a Rip Off. Never again! I wouldn’t use them if They paid Me.
Recommendation: Don’t!!!!
521 Norton Complaints
Norton LifeLock
When I called Norton LifeLock yesterday on 06/11/25 at 2:33 pm a guy by the name of brain answered the phone a worker at Norton LifeLock. When I asked the brain about one of apps on my phone to see if I had been hacked into. And to see if I could get some Norton LifeLock service. This guy Brain had told me that. That they don't educate people about the...
Read full review of NortonNorton contractor Microtech Services LLC (877) 8545-0260
My pc was hacked into 04/04/2025. I called Norton Customer Support and spoke to someone James Walter. I thought I was speaking with Norton; James really pressured me to purchase "Norton Advance" because "the subscription I currently have does not block malware or other threats". It wasn't until today that I found out they were contracted to take care of...
Read full review of NortonNorton products
having been with you for over a decade, i am cancelling and will not be returning! again a automatic renewal has kicked in taking money before i knew it was due to renew. i am registered disabled with mental health and anxiety issues. your support lady, ([protected] conversation) after hearing me close to tears and screaming, still tried to sell me...
Read full review of NortonIs Norton Legit?
Norton earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Norton. The company provides a physical address, 42 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for norton.com can be seen as a positive aspect for Norton as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Norton's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Norton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Norton.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Norton have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Norton and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on norton.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Norton.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Norton.
However ComplaintsBoard has detected that:
- Norton protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Norton 360 deluxe
I have just purchased Norton 360 Deluxe. it says I can connect 5 devices, up to now ive put it on my mac book (Monterey) and my iphone. I tried to contact Norton because I could not log in! I kept getting messages, saying wrong password! but id only just set it up! Anyway I requested a password thing 3 times, and got a msg, saying that an email had been...
Read full review of Norton and 1 commentAll of their products
I have used Norton in the past and present. Recently, though I feel I've been nickeled and dimed for different products. I went to upgrade utilites and then had both utilities on my computer. Someone did help get this straightened out but I was also overcharged for the initial amount that was offered. I spent a better part of the day working with Norton to...
Read full review of Norton and 1 commentNorton anti virus
I purchased Norton anti virus from Curry's and installed and clearly pushed the button saying no to renewal, about 4 months later i noticed on a credit card statement that I was charged £64.99 for Norton anti virus, trying to get through on there website to complain about this was very difficult so I emailed and explained this had happened. to be honest I...
Read full review of NortonNorton utilities ultimate
Well it all started on or around Nov.2023. I was going to cancel my subscription for Norton Antivirus. I chatted with the rep. and told him I could buy the program at the store cheaper, he told me its not the same as the online program. we went back and forth about the price, finally he told me his boss said we could match the price from the store. So I...
Read full review of NortonNorton Account
My name is David Harmston, I cannot use all of my Norton products as I cannot log in. My E mail is d.[protected]@sky,com
I can input my username and password with no problem. I am then confronted with this .Enter the 6-digit code from your authenticator app And this is where logging in stops. I've tried dealing through the talk box but it says it cant help. I hope you can resolve this for me.
Claimed loss: None
Desired outcome: System made acessable
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Norton GO Platinumsubscription - CBA Bullguard
My mother (Elizabeth Borthwick) had $216.28 taken out of her account 18th January 2024 by CBABullguard. I am her daughter with PofA and have tried to cancel her account ( #[protected] ) without any luck. You are impossible to contact. My mother is 91 in an aged care and does not use a computer. This is out right theft. I have enough stress having her is full time care without sorting out these impossible money issues. I wish for her Norton subscription to be cancelled. She doesn't have a password or information that helps me cancel Norton.
Cleverbridge reference number [protected]
Regards - Polly
Claimed loss: $216.28 reimbursed to her credit card
Desired outcome: Reimbursement of $216.28
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Complete failure to resolve an unauthorised payment
I am with Norton and today 11th January 2024 found an unauthorised payment of $135.99 on my bank account for a product I have no idea on but a purchase number AP150771735004110775 and have not been able to contact any help from Norton. Norton helpline is ridiculous and if Norton thinks community help is all they need to do they should not be in business.
Claimed loss: $135.99
Desired outcome: To have Norton contact me and help me resolve this issue.
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Billing
Billing - billed twice for two separate accounts, I do not have two accounts. I have one. And this is a complimentary Norton / LifeLock account offered by AOL as a customer benefit.
I called a Norton Representative on Jan 12, 2023.
Norton told me that they did not charge my credit card, It had to be AOL.
And there are two charges on my credit card from Norton. On 10/09/23 & 12/31/23.
The Norton rep initially could not find where they had charged me for service, and then when she did find a charge, stated that AOL had initiated the charges
in question. Norton refuses to entertain the idea of a possible mistake on their part, and has suggested that my only recourse is via my credit card company or the third party (AOL).
Desired outcome: Please refund
Billing - billed twice for two separate accounts, I have ONE.
billed on AEX - Norton claimed it is due to another vendor.
How can another vendor bill my Amex via Norton?
Norton 360
Before my automatic renewal date which is November 7th, 2023, I cancelled Norton 360. On November 7th, 2023 despite my wishes, Norton 360 was renewed. Trying to get help on this subject I searched their website and did not get much satisfaction there. I put a case in with case ID [protected] but nothing came of it. After several attempts to get a hold of someone through chat and via the phone, I did get through. The guy I spoke to on Friday, December 29th, 2023 was mainly concerned with regards to verifying me. After he verified me he transferred me to Loyalty. I could hear him fine and he could hear me, however, that was a different story when I spoke with the agent at Loyalty, she kept stating to me that she could not hear me even though I could hear her with no problems. She ends up disconnecting the call. I want and need a resolution in this matter.
Desired outcome: I am looking for a resolution in this matter and would like a full refund for a product I did not want and had canceled a month prior.
Confidential Information Hidden: This section contains confidential information visible to verified Norton representatives only. If you are affiliated with Norton, please claim your business to access these details.
Norton Antivirus
I have been in contact with Norton for 4-6 hours over the past two days and each time have been transferred to tech support. They run the scans, delete files and I am still receiving the PopUp messages saying the is a threat, then that you are working on it, the that the threat has been resolved. It has not been resolved! The threat is ISB.Downloaderlgen252. What am I paying for? Your people are very courteous but they do not stay on long enough to resolve this problem. There have been at least 4 logmein sessions and as soon as they hang up the threat pops up!
Claimed loss: 5-6 hours of my time that I normally am paid $65/ hour for.
Desired outcome: Take care of the problem and be sure it has been corrected before disconnecting.
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Norton anti virus
I have always had McAfee as my security provider. Caught a good deal on Norton during Amazon black Friday... nothing but problems. Install should have told me with every section of install software selling upgrades of additional services. Since installing I get multiple upsale notices pop ups costing 3-5 times the anti virus I thought I was covered for. I am also suspect of errors/scams now appearing on my laptop that indicates my windows defender has been attacked and the screen is frozen... indicates I should call # @ windows to correct. I would never do that but did contact windows help... they said this was a scam. Why am I paying Norton to have this happen more than a 1/2 dozen times in the past few weeks.
Just re-purchased McAfee and will delete Norton software even though I paid for another 10 months of coverage... beware of Norton!
Claimed loss: Poor antivirus/malware coverage and expensive to get added products Norton pushes everyday to paid users.
Desired outcome: Refund my remaining Norton subscription.
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Tune up package
I purchased norton tune up package for $49.99 on Nov 30 2023.I called to.get the service done on December 1 2023 and had long wait times got transfered all around the company to get someone to perform the service.Finally someone answered,At that point i had to go to work.I was speaking with the rep and informed him i had to go to work.So i asked for a...
Read full review of NortonNorton Lifelock
I purchase my sed Norton on November 24. Because I was having difficulty downloading Norton to my Apple Laptop, I called [protected]. I spoke with a representative Kevin. I was told that in order to resolve the problem, I had to use my Apple Card. Since, I was told and assured that the line was recorded I supplied my card. To date, $2038.91 has been put on my card. Norton's bookkeeping uses Alipay to credit my account. I am not able to speak to anyone at Norton except Kevin. Please help me. I need assistance.
Claimed loss: $2038.91`
Desired outcome: Credit my card for $2038.91
Invoice . not subscribe, cannot log in
I received an email with invoice for 599 dollars . I am unaware to subscribe so get me out of your system right now.
If I want to sign in cancel this which I am not sure that my account exist I cannot log in with my email however you send me invoice to that email .
This is invoice number : [protected] and cancel this immediately .
Also to mention your assistant on the phone call me an ignorant very unprofessional he did not handle my frusturation at all.
So now please based on the invoice find my account which I am unaware of and do not contact me neither take money from my account if you somehow hold this information because I will report this as scan .
All above with immediate effect
My email. [protected]@gmail.com
Please do get back to me immediately and do cancel subscription or what ever this is .
Do not contact me after and delete any of my personal details .
If not will seek third party advise and report you to financial agencies .
this is a common scam. i have a norton account and im on autopay for my account. any email that claims i bought something from them outside the renewal date is a scam. they might miss spell in the email or the sender name, email does not come from norton themselves it will show another email, if you hover over the link [do not click] in the email and it does not say the normal norton link [https://us.norton.com/ replace us with the letters for your country or my.norton.com] then its a scam.
here is the url for their "how to spot a scam email":
https://support.norton.com/sp/en/us/home/current/solutions/v71088498
Norton 360 standard HKWHDHD2Q62C
I received a email notice that my subscription had been renewed. The visa on my account was expired. However, Norton seemed to be able to access my new Visa card without my authorization and subsequently renewed my subscription on November 25, 2023. I had planned to cancel my subscription which wasn’t due for renewal until December 29, 2023. I would like to know how Norton was able to access my visa information without my authorization it my understanding this is theft. I want assurance that the charges for 106.39 are reversed as soon as possible. I am considering contacting the RCMP for further investigation into this matter
Claimed loss: 106.39
Desired outcome: Return money and cancellation of subscription
Be held accountable
My husband and I canceled our subscription to Norton Antivirus months ago. Our debit card keeps attempting to have 134.00 withdrawn from our account. We have contacted them several times and are now contacting our attorney general. Norton has tried to withdraw money on Sunday, which is against our religion, and then on Thanksgiving — having robo calls every...
Read full review of NortonNorton 365
I have your insuranse for virus and you are telling me my drivers are out of date. And my pc is only one month old how can that be. I hesitated in purchasing from you as a couple years ago your support people kept sending messages to upgrade and I refused then they started putting ads saying to upgrade which at first covered half a page and would not remove...
Read full review of NortonOverview of Norton complaint handling
Most discussed Norton complaints
norton / rebateRecent comments about Norton company
avoided answering simple question repeatedly




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