Firstly, having registered with you, I'd like to comment on your name "Complaints Board" and ask who you represent. However, my reason for doing so, was that 'somehow' I found that you have Systweak listed as having been complained about, and I happen to have their main software suite (ASO) on my machines; as have a friend and a relative. And, whereas you show them as a dangerous site, my own experience has been nothing but good over the past 5 years +. I got their ASO V.2 about 10 years ago, and it was so amazingly quick to find problems (which did exist, not phantoms) that I though it must be smoke & Mirrors. I tried them again 5 years ago, and have used ASO as my only maintenance suite since, along with Norton for AV and Firewall, security, etc. Until about 6 to 8 months ago, Norton had no problem with ASO, but since have waged a vendetta against Systweak (who incidentally are a Microsoft Gold partner) along with Zookerware (another American Company) who just happen to have competitive software to that of Systweak. About 6 weeks or more ago, I found I could no longer fight back against Norton 360 by excluding ASO's ".exe" files from scans, and switched to another good Security Suite (so far on 2 computers) so that ASO can fix problems that arise from time to time: Note that my wife's computer was all but dead in the water about 6 months ago, until in Safe Mode I ran ASO. It was then back to its old self. Thus I found that ASO kept it going, and Norton all but destroyed my systems! This is the Gospel Truth (assuming you believe in God), and if one software had to go, it had to be Norton, since Norton cannot search for and install new drivers, cannot fix the registry, cannot recover deleted files, cannot or doesn't find some security issues, cannot defrag my systems, and overall cannot match ASO's many capabilities. I am not religious, but I am absolutely honest, and as far as I'm concerned Norton, and Zookerware, who in my opinion openly defamed Systweak with an advert on the web about 6-8 months ago, are the flies in the ointment! I suspect they have some relationship, but cannot prove that possibility. What I will tell you is that among the many 'creatures' who have laid complaints against Systweak's software, most are all but illiterate and appear pretty much inept in the use of software. Install, press run ... and wait for the magic types. Finally, try contacting Norton in any way other than Phone (I'm semi-deaf) or so-called CHAT, (I'm old and a slow typist) and you'll be out of luck! Contact Systweak Support, by email, and you'll get all the help you could possibly ever need, and they will not become irritated at all by dozens of emails if their customer has the need to keep contacting them. They're the nicest people you could ever deal with, and Norton/Symantec (the latter also own Bitdefender) are the very worst! Fact, many months ago I refuted dozens of the 'creatures' illiterate slanders of Systweak software, via Norton's safety system, and for a very short time, Norton changed their icons from red to green! I thought they'd seen the light, but a few weeks later, they were all back to red! So much for Norton's honesty! I have no documentation because it doesn't apply. Norton don't put anything in writing to help.