Norton

I have had a useful conversation today with an advisor on line about a query [protected]. He agreed to escalate the matter. Clearly there has been some improper activity a few weeks ago. The record of of our conversation will explain. I am a Norton Lifelock subscriber. In brief, when trying to download Norton on May 1st 2022 to a new device I was unable to do so and received a warning on your website that there was a problem. I was advised the device was infected with a programme that blocked the downloading. Norton fixed this by taking control of the device. When advised everything was ok, I was then encouraged to buy an additional product from a third party and did so apparently via the Norton website online directed by your staff member. Norton has no knowledge or record of this. Furthermore, Norton has no record of any of the events on that day, which is clearly indicative of something being badly wrong. Possibly some record has been wiped.

Since speaking today, I have located the 'Diagnostics log' on my device dated May1st, and covering the period of the events. I would be happy to supply this for your scrutiny. It is a zipped folder with many items of content.

I am currently checking to see if I did purchase something useful from the third party or whether the whole thing was a scam.

Daisy Gallegos ([protected]@notification.intuit.com)

To:you + 7 more Details

INVOICE HJUY/2563 DETAILS

Daisy Gallegos

DUE 07/08/2022

USD 387.96

Print or save

Powered by QuickBooks

Dear Customer,

We appreciate your business. Please find your invoice details here.

Your delivery preference: Dispatch item(s) as soon as they become available.

Amount Has been successfully Charged. It will be updated in your bank statement with in next 24 to 48 Hours.

Feel free to contact us if you have any questions. Dial Us On: + [protected]

Have a great day!

Bill to Customer

Terms Due on receipt

07/08/2022

Sales USD 387.96

LL 360

1 X USD 387.96

Balance due USD 387.96

Order summary:

I just received this e-mail and it is a scam

Order #[protected]

Item Subtotal: USD 387.96

Shipping & Handling: USD 0.00

Order Total: USD 387.96

Dial Us For any query on +[protected]

Print or save

Daisy Gallegos

If you receive an email that seems fraudulent, please check with the business owner before paying.

© Intuit, Inc. All rights reserved. Privacy | Security | Terms of Service

Reply Reply All Forward

I received an e-mail in the early month of June 2022 request payment "Norton 360 Total Protection for 1 year" at the cost of $466.58. I called to inquire about this because I did not sign up for package. I already renewal my Norton package back in January 2022 at $101.00. I told the representative that and he said "you have haved sign up for this", and I said no I did not. The representative name was Alex Wilson [protected]. I told him I was not paying for something I did not request. So, cancel that order. So, in turn he said in order to cancel he need a bank account number, asked did I had a checking account, preferable a mobile account. I told him no. He wanted me to open an mobile account to refund the money. Now, how you going refund something I did not pay for. He started yelling at me because I wasn't following his instructions. I believe this is a scam. Please resolve this issue. I have been a Norton customer for years and this is the first time this has happen to me.

Norton Utilities Ultimate will not load. I have tried for weeks. System is Windows 10.

Messages are :

Requested registry access denied

at System.ThrowHelper.ThowSecurity.Exception (ExceptionResource resource)

at Microsoft.win32.RegistryKey.OpenSubkey(String name, Boolean writable)

at Cleanup.cleanupControl.AuditRegistry()

System locks up, needs Control/Alt/Delete to shut installer down

I got a virus and I'm not sure how. I wasn't able to use my full internet speed as something was congesting my traffic but I reset my OS installation and now it's completely fine.

I upgraded to include Antitrack on 22nd June this year and paid $62.35 Australian. When I tried to access the feature I found that it did not work on the browser that I use - Brave. It seems that it only supports Chrome, Edge and Firefox.

I logged a case asking for a refund - no reply. I logged a follow-up case - again no reply. The case numbers are [protected] and [protected].

The most disappointing aspect of this experience has been the total lack of response from Norton, which will certainly be considered in my decision to renew my subscription to the basic product.

I am very tired of norton constantly interrupting my computer and advertising their products. I have just paid £72 annual - which I think is way too much and given that I have already paid you, I don't need repeated interruptions to whatever I am doing or notification that norton is doing something 'in the background'. This is a games computer and norton repeatedly interferes with my games, causing loss of data and considerable inconvenience. I expect a solution - ie a way of turning off all such interruptions and gratuitous notifications or I shall seriously consider switching providers.

I am a director of Sheffield & district Society of Model & Experimental Engineers Ltd. Our website is run on Weebly. we have been told that Norton is blocking access to our site as per the following message:

BLOCKED BY

Dangerous Webpage Blocked

You attempted to access:

https://www.sheffieldmodelengineers.com/

This is a known dangerous webpage. It is highly recommended that you do NOT visit this page.

This is false and untrue information and willl be turning people away from our website.

Please correct this immediately.

Mick Savage

i pay norton to protect me but popups from mcaffe ruin my life

Purchased Norton 360 Deluxe (sealed) from Cosco, when attempting to install via https://www.norton.com/setup I apparently had an issue? I was (so I beleived) transferred to one of Norton services & support team members, he (Roland) (I kept a copy of our conversation) said I had trojans on home network and offered alternative down loads from:

2 Years Firewall Security - £149.99

5 Years Firewall Security - £199.99

10 Years Firewall Security - £249.99

He insisted on payment. This was a one-time fixation fee charged to place all license version securities on your network from their side.

I questioned what happens to the Norton 360 Deluxe I purchased ?

I provided the product key code XX8F7-FX3JT-GTH8K-97XF9-2C722 (I have all the original packaging) however strangely enough on the same day as my chat with your support member my product key code is registered to someone else?

I await a reply as to whether Roland Johnson was anything to do with Norton or not. Either way his customer attitude made alarm bells ring.

Regards

Mr Tanner

emails and phone calls today 6/14/22 by Shaun Thomas and Joel Thomas. Saying that I have an amount due for auto renewal. If I don't call them to cancel they will go ahead and renew it. I know it's a scam cause I don't have Norton Security. I have in the past, but I didn't renew online. The email is a noreply, I do have a phone number [protected]. I called and you can tell it's a phone room., also from the Philippines. I told them I would be contacting you if this didn't stop. Well this is the third day in a row...

Customer ID # [protected]

Invoice # NO768799898TON

Renewal Date 6/14/22

Amount $449.99

z

30 May 2022 automatic payment from my PayPal account. Item No. [protected] $63.63 AUD. I cancelled my subcription Plus I did not get a warning about this item being renewed and charged. I have tried to contact Noton direrct without any success. Also PayPal. I am a pensioner and I have a free Antivirus software now. I want a refund. thank you

My wife's debit card was charged by GOOGLE *Norton (that's how the charge shows the charge info) for $32.46 on May 23, 2022. The location from which the charge came from shows only this [protected], CA 94043. Now not only does she Not have a subscription to Norton, she has no email showing confirmation of subscription renewal/payment but she Also does not Want Norton to begin with.

Norton hospital tries to keep for psychiatric care and I don't want. Norton hospital has forced to stay, followed attacked without arresting and refused to treat. I am sorry I came to Norton for any sort of help with psychiatric care but was expecting to be released when I was ready. When felt better. I do not receive SSI, I do not have a caretaker. I could walk on my own. I don't want to be followed. Was very calm and polite until I were scared by medical professionals and staff. I do not want husband Brett brown under power of attorney, or anyone else. I don't like that. Did yell.

I just signed up yesterday and cannot log in using my correct passwords and Vault password. I cannot see any real estate accounts, my attorney site, my investment sites, or even sign into Norton. Someone needs to figure this out very soon.

Now I am told this is too short to get attention. The technical term for Norton's service so far is IT SUCKS.

my name is roger watson.on may 7 I bought an antivirus package from you for $48.53 .during the process of trying to install this i lost my server.i have tried numerous times to contact someone.they either dropped my calls or hung up on me.i would like my antivirus or reimburse my credit card/ thank you roger watson they said this would be overlooked when i tried to send it. my e-mail is [protected]@yahoo.com

Nothing I have tried concerning Norton has helped. I used the Uninstall to get rid of Norton yet the Password is still wrapped down in and will not remove.

I think I have gotten spam requesting financial info from both Norton and now even MacAfee. I have used Chat, Phone (agent was not fluent in English)

Review of the Norton Forum made me to understand others suffer from the password bane. 5/13/2022

I cannot put in a corrected password w/o Norton overwriting with a different password causing me to go thru lost password routine.

I received Norton bill of $489.35 for unknown service (INV: [protected]). I had never did any business with Norton. This is such a surprise!

I call the service line, someone with strong accent answered. I drop and call again got someone I can manage to understand. He says he cannot cancel my bill I need to submit form to request to cancel service. I don't think I should request cancel service because I never requested to start the service. I don't even know what service they are providing to me.

I suspect Norton is fraud me or be part of fraud.

Please analyze.

Che

I have spoken to two agents. first agent put the phone down on me and the second agent was new and could not help. the manager was to busy to help.

after one hour on the phone I spoke to a manager, and was told my renewal was £84. I have found the same product on Amazon for £15.75. this is how you treat loyal customers.

I now have to cancel my renewal subscription and download the new one...great service Norton..

I would like a copy of the phone records to show how bad the service you have provided. the call was made on the 1st May @ 18.16 UK time . The call centre was in Manila Philippines. agent would not give their name or the managers name