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Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Poor Customer Technical Assistance was posted on Jun 18, 2021. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 4 stars from 329 reviews. Norton has resolved 219 complaints.

Norton Customer Service Contacts

1800 680 026 (Australia)
1800 720 7898 (Singapore)
1800 441 7077 (Thailand)
1800 944 0586 (Colombia)
+1 855 815 2726 (United States)
+64 800 174 089 (New Zealand)
+44 207 616 5600 (United Kingdom)
+353 16 011 906 (Ireland)
+32 22 566 625 (Belgium)
+420 239 016 463 (Czech Republic)
+45 35 258 010 (Denmark)
+352 298 479 5023 (Luxembourg)
+31 205 040 539 (Netherlands)
+351 800 780 066 (Portugal)
+41 442 120 032 (Switzerland)
+852 25 981 234 (Hong Kong)
+60 377 124 612 (Malaysia)
+27 218 192 830 (South Africa)
+82 220 971 401 (South Korea)
+54 115 354 0370 (Argentina)
350 Ellis Street
Mountain View, California
United States - 94043

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Norton Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Norton Internet Securityrefund

I renewed my internet security Norton product on 5/25/2015 order no NP235060103 and the product installed duly and a fee of USD 59.99 was charged from me..Recently I bought a new HP printer as it was not printing, i took my lap top to the vendor and the computer was reformatted to configure the printing facilities. The installed Norton got erased and I had to reinstall same using the product key which was given with the above order.I find you charged me anew again for USD 39.99 on 7/21/2015 Order No AP [protected]. You are kindly requested to refund me same. also note that the original product I bought in May was for three computers and up to date I have installed same on one computer only my HP laptop.

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Norton's response · Jul 22, 2015

      Hi, we need to confirm few details. I have send you a private message.

      Thanks
      Raj
      Norton Support

    • Ch
      charles cole Oct 31, 2015
      This comment was posted by
      a verified customer
      Verified customer

      hi im being charged for services im not getting 6584 has been charged to my credit card and when i did this the message was no securty was available for my computer so u need to give my card credit

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Norton 360service agent gave out personal information

    I have been receiving numerous emails from a company sending SPAM email. In the past I have used the Norton Antispam system that comes with Norton 360 to place it in the SPAM folder. On Monday February 16, 2015, I received another email from this same SPAM sender that ended up in the inbox, so I figured I would contact Norton for help at stopping this SPAM because their Antispam software doesn’t seem to be working. At approximately 5:00 pm I got on the Norton website service and began a chat with one of the technicians. I was given case number 206XXXXX.

    On Tuesday February 17, 2015 I received a call that came up “Unknown” on my cell phone. A guy asked for me by my first name. He said he was calling because he wanted to help fix the SPAM issue I was having. Right then I suspected something was not right because Norton Techs worked on it the day before and they are the only ones that knew about the email SPAM problem. This person even referred to the email address the SPAM was sent from. In addition I gave Norton my cell phone number for the first time, so it is interesting this person called my cell.
    I decided to play along. I said it would be great if they could help me. I asked what number he was calling me from. He said [protected]. I asked what the name of his company was. He said “FIX BY TECH”. He even spelled out the name. I asked him what his name was and he said “Andrew Parker” which he also spelled out. He had a foreign accent so I figured that was not his real name. I then asked him how much this would cost. He said between $50 and $150 to fix. I said that would be good, what do I need to do? He asked if I could I go to my computer and turn it on so he could fix the problem? I said I could not do it right now, but I will do it and call him. He said if you call that number ask for Samantha who was the person in charge and she would get my computer fixed.
    I have a neighbor that had the same issue with Norton Service Agents about two weeks earlier. Con Artists called her 24 hours later offering to fix the problem. The Caller ID number was [protected]. They said that Norton could not fix their problem but they could for $100 and wanted to know if they should proceed. When my neighbor got suspicious of the call and started asking questions, the person hung up.

    I have lost all trust in Norton support. I believe there is criminal activity going on with some of the employees in this company. I contacted Norton and they are investigating but I wanted everyone to be aware of this issue. If you look on line you will see other people around the country are being contacted by these scam artists after talking to Norton Support.

    http://800notes.com/Phone.aspx/1-631-353-4127
    http://800notes.com/Phone.aspx/1-844-999-9666
    https://www.everycaller.com/phone-number/1-631-353-4127/
    https://www.callercenter.com/844-999-9666.html

    I did speak to a Roger A, Norton Executive Escalation Case Manager the day I had this issue. He took down my information but did not offer any other help until I contacted the PA Attorney General’s office. Now they are starting to do something but nothing to help me. You would think he would have offered me free Identity Theft Monitoring but they don’t seem to care. Why are they not informing the public of this breach?

    I actually put out a YouTube video on this. It is not good but tells the story and shows info from the PA Attorney General’s office and the Symantec Response. https://www.youtube.com/watch?v=y6UTcW3svcI

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      • Norton's response · Jun 21, 2015

        Sorry for the trouble. Could you please send us a private message with your email address to check on this further? I can help.
        Thanks!
        Raj
        Norton Support

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Norton 360 Premier Editionloss of service on 1 of 3 computers

      We had an annual Automatic Renewal on 16 January 2015 for three computers which was successful and cost £69.99.
      My Norton Billing info:- Name M J TANGYE, Product Serial Number WX4KFWH38XFP
      This week on one of the computers Norton instructed us to delete all of the Norton program entirely and to re-load it. We have tried this but were unable to re-load and have no protection on that computer now. The password we use was not accepted nor the Key.
      We were instructed to change the password but this did not succeed in re-loading..
      We now need detailed instructions from your office on how to rectify this procedure.
      Please will you mail a solution to my e-mail address at:- [protected]@btinternet.com

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        • Norton's response · Jun 03, 2015

          Sorry for the trouble. I've sent you a private message with the instructions. Please follow it and let me know how it goes.

          Norton Support

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Norton by Symantecrequesting refund

        My computer was serviced yesterday and I found that I have not been protected with Norton for over twelve months. On 28 March Norton took payment of AUD $99.99 from my credit card. I would like a refund for this amount. That credit card will be cancelled.

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          RESOLVED

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          • Norton's response · May 21, 2015

            Sorry for the trouble. I've sent you a message requesting for additional information. We'll look into it further.

            Norton Support

          • Norton's response · Jun 03, 2015

            Did you get the refund credited to your card? Let us know if you still need further help.

            Norton Support

          Norton Home Loansthey didn't provide loans and impossible to contact them now

          The situation was typical. I applied for the loan through the company Norton Home Loans. I was really happy that they have confirmed my application. The rep contacted me and sounded as a professional. I transferred money for the first payment and waited for the loan, but after several days I received nothing. Ok, I again tried to contact them, but no one picked the phone. I wonder if there are other people, who had the same experience. Let’s share views about this company.

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            Norton Anti-Virus Programunwanted renewal

            On February 21, 2015 I received by e-mail notification that I was automatically enrolled for another year for NORTON computer security protection on my home computer. Meanwhile my new arrangements for yearly renewal are effected by my service-agent Mr. Wolf-Dieter Zweigler/ [protected]@womi.com in Kelkheim/Germany who is regularly servicing my home computers. Therefore kindly cancel my automatic subscription in order to avoid double booking Norton's protection systems. - Thanks for your kind efforts. - Johannes Kohl

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              Norton 360 Multi - Devicebeing scammed by them

              In October 2013 i purchased the Norton360 Multi-Device from Walmart to protect my.
              New laptop. I installed it at that time I w. given a set of phone numbers [protected] as my Norton service number. At that time I called and was sold a years worth of 24/7 protection for my computer for $200.00 which was paid by gift card and from my checking acct. They did finish setting up my service at that time. Approximately the middle of june they ( Nathan) Contacted me again with an offer of a second year of coverage for $199.99 which I did authorize. This past week I was called and informed that Norton was going out of business and they were going to refund My money. I agreed then they informed me that i would have to send them $600.00 dollars because they couldn't refund $400.00 only $1000.00. I told them I was not giving them more money and they would have to send the check for the amount they owed me. They said they couldn't do that because of company policy . I told them to figure it out because I wasn't going to give them any more money or bank numbers. They could call me with their answer. They called me back on saturday September 16, 2014 and just repeated the same story. I told them I didn't like being scammed. I hung up on them and havent heard anymore from them. I intend to attempt to remove Norton from my system.

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                Norton Anti - Viruscharged for norton anti-virus program

                I, Tracey Ann Mettcalf & AC Metcalf have been charged for a Norton Anti-Virus Program. I have not subscribed to this for some years. As I operated a MAC, there is no need for anti-virus software as Apple operates there own.

                Please credit our account to the visa number you charged in the amount of $89.99. I expect this to be done this week. I have no idea how many years this has been going on as I have had a MAC for awhile now. Disappointed and not happy. Please don't use the excuse that it slipped through the cracks.

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                  • Ma
                    Margarite McNab Jul 27, 2014

                    I have noticed a transaction on my statement dated 31 May 2024 for $89.99 to Norton [protected] GB. I did not authorize this payment as I don't use this product. How do I recoup this money and stop this from happening again? Thanks very much. Margarite McNab
                    Reference no: [protected]

                    [email protected]

                    0 Votes
                  • Th
                    thel Jul 07, 2014
                    This comment was posted by
                    a verified customer
                    Verified customer

                    not a valid complaint. Norton contacted every customer in 2012 or 2013 about TOS changes that there is a setting they turned on and its mentioned now on sign up about auto renew is set to active by default. they emailed you about this. They legally took the funds out, since you didn't read the new TOS when they were issued, you might not get a refund since it was legally taken with your permission. There is a line in the email that says "If you do not wish the auto renew to affect you at the end of your current subscription. Please log into your account and turn off auto renew to stop it from renewing."

                    0 Votes

                  Norton 360 — незаконное снятие средств

                  У меня с кредитной карты! сняли деньги в вышеуказанной компании за нортон 360-без всякого предупреждения...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Symantec / Norton 360 — removal of norton 360 damaged my files

                  I was running McAfee SW on Windows 7 that came with my Lenovo computer and it was starting to become sluggish...

                  Symantec Norton Utilities — perpetual license is not perpetual

                  The license key for my Norton Utilities 14.5 will no longer activate my copy of the program when I once again...

                  Safeweb. Norton.comdon't deal with them

                  I used the special offer on the website www.safeweb.norton.com. I downloaded and paid for the package of the software, which would help me to keep my computer safe. Unfortunately, this package harmed my computer and I needed to repair it. When I contacted the moderators and asked to return money and explained situation, they refused to refund and stopped to communicate with me. Please leave comments about this website, because people should be aware when they deal with such irresponsible people.

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                    Norton Computer Engineersnot fixed

                    l got in touch with norton engineers to help with my email problem..it kept coming up with a fault..after a month going back and forth to different engineers l was told it was my laptop and to get a new one!!..l got so sick of the run around that l took it to a company in town..they fixed it almost right away!!..this after l had paid norton £79 or there about..they promise 100% satisfaction or money back...one other thing..l had to wait for ages when l was told l would be contacted in 10 to 15mins..the last time was 2 and a half hours..l now have paid twice for my laptop to be mended..l am not satisfied and want my £79 reinbursted...please help..mo marshall

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                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Norton Annual Renewal 442076165600 Luxbetaling zonder mijn toestemming

                      Geachte,
                      Zonder van iets te weten, werd er via mijn masterkaart 64, 99 € afgehouden.
                      Graag zou ik zo spoedig mogelijk enige uitleg willen ontvangen van deze voor
                      mij eigenaardige praktijk van handelen.
                      rony.[protected]@gmail.com
                      Rony Wijckaert
                      Vande Vennestraat 2
                      8550 Zwevegem
                      [protected]

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                        Norton Antivirus Abo - Renewalchraged twice!

                        I got charged twice for this renewal.
                        24.04.2013 CHF 49.90
                        09.05.2013 CHF 49.[protected]
                        Please refund me with to too much charged amount of CHF 49.90
                        Thanks for a good service..

                        Conrad Schneebeli / coni.[protected]@hispeed.ch

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                          Norton Internet Securityduplicate renewal charges

                          As per my VISA statement dated February 14, 2013 a deduction of $78.39 covering Norton Annual Renewal [protected] ON was completed.
                          I have since received a notice to an old unused email address([protected]@telus.net) stating Norton Internet Security coverage expires May 8, 2013 and my credit card will be charged automatically for one year protection CAD 69.99(plus applicable VAT)
                          I do not wish to see another deduction from my VISA account.
                          This notice was sent by Symantec([protected]@symantec.rsys2.com)
                          Sandra A. Bailey
                          [protected]@telus.net

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                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Norton Antivirus — billed twice

                            I recieved a notice of renewal and about ten days I recieved another notice of renewal or loose my coverage...

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Optimal Health - Dr. Norton Fishman — this doctor poisons patients and lies

                            Dr. Fishman seriously injured my daughter with medications for Lyme Disease that nearly killed her. He...

                            norton.comunauthorized charge

                            I have a 79.00 + charge on my credit card to Norton Protection that I did not authorize . please investigate this problem for me.

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                              • Pa
                                Paul Vance Feb 02, 2013

                                Sure thing. What's your credit card number?

                                0 Votes
                              • Al
                                Alan W Huebner Feb 18, 2011

                                I purchased Norton software, and was billed $39.99 on my charge card on the 16th of Jan.; having previously been billed on the 29th of Dec 2010. What action do I take to cancel one of those charges?

                                0 Votes
                              • Ju
                                juno 18 Feb 06, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                same here, today norton automatically charge my debit card without my authority, it just did it automatically and I will not accept this type of abuse, its a snicky way to get money I thought i could trust Norton since it did protect my computer for a year which I purchased in 2009 but since it expired they automatically charged me without even sending me an email of notice or anything!

                                0 Votes
                              • Ti
                                Tiffany504 Jul 07, 2010
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I was reading everyone else's complaints. I was just hit by Norton for 139.45, I have been on the phone with them everyday now for almost 2 weeks. I have never had Norton and never will now. They state that they can't find me in their system, but they have deducted off my debit card. My bank is also investigating this claim as well, but I would like to know if anyone has gotten any refunds back from norton.

                                0 Votes

                              Symantec - Norton 360 — false advertisement

                              I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I...

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