Norton
reviews and complaints

I placed an order for Norton Lifelock and wasn't impressed with the service. I was started a chat. Since I'm mute and deaf to deal with getting a refund I was told to call a number when I told them my issue they disconnected the chat. I just want the refund and apologize and better training to deal with people under the ADA. If I have to wait on someone to call it will be after the refund deadline cause I do everything for my self and have to get family in that lives up to three states away and don't want them to have to make a special trip for a company that will not or doesn't have a way to deal with people that fall under the American with Disability Act. I should bet the stock holders, FTC, BBB, and DOJ would love to find how there is no way for a person with ADA to get help. I don't use the telework cause ever business I deal with has a way for me to communicate or change/cancel service with out the Telework. I don't even have a phone line in my house and only a cell that is used only for text.

My email address is [protected]@gmail.com. I set up two-factor authentication on the account and I was told it can't be removed. My accounts were hacked and I no longer have the mobile phonenumber associated with the two-factor authentication.

I spent more than two hours on the phone with Technical support and went through the authentication process three times.

Was having difficulty with my Norton password manager vault. Switched cell phones and unable to get in. Not even allowed to delete. Spent 2 hours via Twitter. Very slow replies. Got absolutely no where. Perhaps have more staff and they deal with one person only.

Fast forward to today. Useless rep. Can't call me back. Can't do remote assistance as working from home. And you Norton have given them no access. So. Suggestions. Someone will call me back in 24-48hrs. What is going on?

I'm paying client. So totally hire people with proper equipment. Btw. That call was over 3 hrs.

No need to contact. I've cancelled Norton.

We have been using norton for our virus protection and just recently saw we have been over billed (double) our email charged since 2107 and we have been billed double since that time. Customer support was not helpful.. When you change email account and or credit card they bill both. This is fraud. The credit card when updated was only for our new email however they were some way able to bill double, fyi I no longer have the old email account

Purchased norton 360 delux from local electronics store, was surprised to find I could not download it unless I gave them credit card details, as norton wanted to hold me to renewing it for the following year as well, this info is on nortons website. Why would they want my credit card details, even though I paid for the product for the full year. It was not the retailers fault in any way. But norton demanding my credit card details before letting me download the product, even though I had paid for it.

I got an email, that is now gone, that they had charged my bank account $496 for some kind of backup on a computer that I bought 16 years ago. Then they put back to much money and then they emptied my bank account.
I was told to get 5 - $500 gift cards from Walmart and text them pictures of the data on the back of the cards or I would not get any of my money back.
This is still happening today, still no money.
The names and phone numbers they used:
Jason or Nason Black [protected]
[protected], [protected], [protected]
My email: [protected]@gmail.com
Calling FBI right now

I have just spent a frustrating 20 minutes to a "service" rep I have been charged 94.99 renewal fee for a service as far as I am aware I never signed up for and the most expensive renewal I could find is 75.99 when I spoke to Norton was told could find no account for me the ap number On my statement was wrong I asked several times to be transferred to complaints/fraud just kept repeating info was incorrect and effectively refused to transfer me I eventually hung up in frustration. I have of course cancelled this so called subscription with my bank

I was a loyal Norton customer for years. In 2021, I was hit with a huge price increase with no warning or explanation. Because of their auto-renew, they make it impossible to cancel. I tried to dispute the the charge with my credit card company but Norton blocked the dispute. Every other company I've disputed with, gave me my money back for the sake of PR but NOT NORTON. I called and asked for my money back and Norton said they would give me half. Many weeks and many calls later, I have received NOTHING. Do not trust Norton with your personal information or your credit card number or you'll REGRET IT.

Hi, I have purchased two laptops and the merchand added two Norton antivirus packages on the laptop without my consent. The renewal was also ticked apparently, without my consent either.

I don't have an account with Norton, as I have NOT purchased the Norton products myself.

I have been trying to cancel the subsciption of the two Noton products that I don't want, but it is impossible, especially as I don't have an Norton account.

The waiting time on the phone is redicilous, and the online chat facility is never available. I have spent hours trying to get to the bottom of this.

It's disgrace that they make it so hard for someone to cancel the service.

Kind regards

In April 2020 I renewed my dad's Norton subscription online due to the lockdown of Covid19.
I made the one off paymentof £19.99 for the year.
I was unaware and did not sign up to any rolling subscription renewal.
Today on 10th March a payment of £84.99 was taken from my PayPal account without my authorisation by Norton Lifelock Ireland
I want a refund and to close the account.
I have tried continuously to call them and cannot get through. I have tried the online chat and cannot chat to a live person. It is automated. It's really frustrating. I need help.

I have a new computer & was attempting to install Norton (have an active account). Then I contacted support via chat. Chat then told me Harry an expert would be contacting me. Harry called from [protected] NY #. Stupid me gave computer access to Harry (one free time Norton site). He told me that something was blocking Norton. Then he started telling me I could not download Norton and I needed to purchase a Cisco Certified NSA-2600. He gave me 3 ways to pay starting at $119.99. Told him, he needed to get out of my computer that he was to help me install Norton, not sell me more devices to correct a "code" that interferes with Microsoft, etc called koobface. I insisted that he get out of my computer, do not even try to enter into my computer. I immediately deleted this teamviewer from my computer.& have blocked Harry's cell #. Then, guess what, I could download Norton 360 with no problems. Norton, What's Up?

I got a notice today that you charged my account $360 for renewal
I did not authorize. Did you actually charge me this or is it a scam? Pls respond to asap. Thank you

Norton is stealing my money via a double charge - nobody gives me an acceptable answer
Case number: 61190816

In the past year it appears that Norton acquired Lifelock. I have been a Lifelock Advantage members for many years.
I was not informed by Norton on just what their acquisition of Lifelock entailed.
I pay for Lifelock Advantage on a yearly basis, and Lifelock bills me annually.
I just found out when I tried logging into my LifeLock account that the account has essentially been deleted, even though I have paid for the service in advance.
I was not informed by Norton when this occurred or why.
There is no information regarding the various services and accounts that were supposed to be monitored for fraudulent access on Norton's site.
This tells me that the service in which I was paying was doing nothing.
There probably has been several months in which no service was provided.
Norton's online help is useless—only endless windows opening to the ridiculous and ever repeating numbers.
Their phone support is arduous waiting, waiting with little or no resolution.
In short Norton is not a good source for customer assistance.

Norton bills for automatic upgrades that were never ordered or used. I received an email telling me that an unordered automatic upgrade was ordered at a cost of $486.99. Several calls to the help desk only resulted in an Indian help desk attendant telling me that it was part of my subscription. I was told I had to cancel the subscription, even if never subscribed. To cancel a subscription is nearly impossible because their website just gives a runaround and never indicates if one has successfully unsubscribed.

Recently My Norton service ended due to my ISP provided ending their contract with Norton. I uninstalled Norton, but what do you know, Norton Download Manager keeps poping up on my computer asking me to reinstall Norton. THIS IS OUTRAGEOUS AND UNETHICAL- an antispyware company installing THEIR OWN SPYWARE/RANSOMWARE on my computer that forces me to redownload their software.

Hi

I am not one your customer and I do not have any subscription with you for any of your products. I have noticed 3 authorised transaction from my account to Norton,

on 2.19.20
Ap1294270191 (£89.99)

On 2.11.19
Ap1267612631 (84.99)

On 27.10.17
Ap1240342782 (79.99)

I have contacted the customer service and they refuse to refund the amount.

Would you please help me to get my money back.

Regards

Nazera Dakhil

[protected]@hotmail.com

Trying to contact a supervisor for the past ten days. Many phone calls and many disconnected phone calls. A case number ([protected]) which was canceled without any response and a new case made on December 30 ([protected]) which has not been responded to yet. I was told a price made to renew by Mudit (supervisor) in December for 9.99 but refuses to honor his word. I need your help. Please help me to get answers.

I resent the fact that you have taken £84 -99p from my Paypal account when ordinarily I never pay more than £25 especially when Amazon are still selling Norton 360 at that price which is what I had, and as a couple of pensioners feel you have jump the gun as my Norton 360 does not run until 7th January 2021. I have always purchased a renewal card and did so last year but your very complicated system would not let me register my card last year so lost that money the number was XWYC9-TR48J-2CXXT-36CM9-K73DD, so as a last resort I went on line and renewed not thinking you would collect a month earlier so I could cancel the subscription

I purchased a 1 year Norton service on the 29/01/2020, for £29.99. I was unaware of the automatic renewal and just got charged, a month in advance, over £70. I checked with my bank ho reported Norton is known for this.

I went into my Norton account and was able to cancel any renewals, they confirmed my account expires in January 2020, however, I have been unable to find a contact email address to request a refund, which given their presenting behaviours, I doubt they will voluntarily provide.

Their chat service is busy, their telephone numbers non accessible and there is no email address to write to them. It is appalling and feels like legalised fraud.