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Good afternoon:
On 02/25/16 I was alerted by netspend that my account was closed due to fraudulent activity. At the present time, I had close to $2k in the account which funds had been deposited by my employer. Netspend policy is to have a letter of indemnity sent to them requesting that the funds be returned to them with information applicable to my account with netspend. Netspend informed me that it will take 20 business days to return the funds back to my employer which I deemed unacceptable. It is very unprofessional and disrespectful to any person to hold funds that do not belong to them for such a period of time.
In addition, my employer will not type a letter requesting funds that exceed the amount given on their behalf nor write my netaccount details in the letter since they are not responsible fro this. I appreciate some attention with this matter because it appears that netspend is clearly responsible for this fraud and it appears that the fraud happen because of them so that they can keep my funds.
I will send the letter given by my employer with hopes of my funds being returned back to my employer but, I will in addition contact legal assistance to handle this complaint with netspend.
Monica stephens
The complaint has been investigated and resolved to the customer's satisfaction.
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I’ve experienced the same issue. And have not been able to resolve it
i too have had the exact same problem with Netspend. They closed my account bc of identity verification issues. However I sent my drivers license, my w2, my 2020 tax returns, my old state id. A picture of me holding my drivers license! I mean why couldnt I go into PNC bank like i did last tear with my drivers license and withdrew 2500 off my netspendf account. Why cant I go into a well reputable bankl or financial institution with my id and prove its me? I have had $451 dollars in my netspend account for over 2 months and since then I have lost my home my vehicle, ive been on the streets. The money came from the HEERF from COVID money for students. it was 750 dollars which i got to spend 200 but then they want to mess with peoples lives. I have even emailed the president of netspend and of course someone intercepted the email! #netspend give me my money please Of course you all took your fees that I owed you over !00 dollars worth. But Your not sure if it was me huh?
I was able to gather from two customer service representatives that two other Netspend cards have been opened in my name and used in the amount of $500 each leaving a negative balance.
I HAVE NOT had two more cards and have only used the card ending in 8419.
I was recently the victim of identity theft so it appears that it may have crossed over to Netspend as well.
Several calls to your customer service department have led to me being placed on hold for several minutes and even hung up on. I NEED to speak with a representative in your fraud department so that I have the correct information to give the police when filing my police report about this matter.
I have written an email to both social and feedback @ netspend homing that I have some sort of answer to this matter as soon as possible.
My name is yolanda Johnson wade my account was closed because fraud and ATM machine problems. I was told I made to many disputes what was I suppose to do let it go unchecked never I did what anyone would have done.I was told that I was no longer eligible for netspend services. I wish I had something bad to say about them but I can't. I was treated good!