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I used an ATM to withdraw funds at US Bank in Pahrump, Nevada. The Netspend website says I can use ATM once per month, fees waived. This ATM is the only one in town that Netspend says is authorized for such use. Instead, I get charged $3.50 fee by bank on top of withdrawal amount and additional $3.00 charge from bank, both on 7/13. Filed customer service complaint and get the runaround. Last response said they would make it right yet weeks later no further response.
Claimed loss: $6.50
Desired outcome: refund fee that was supposed to be waived.
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I replied as follows:
My response is as follows:
1. July 12, 2025 @ 10:56P withdrew $300.00 from US Bank ATM located in Smith’s Grocery store in Pahrump, Nevada. This is the ONLY ATM in Pahrump per your website that is part of your network. I was charged a total of $303.50.
2. July 12, 2025 @ 10:56P I was charged $3.00 by US Bank an additional “ATM Withdrawal Fee – Domestic”.
3. Per Netspend.com website, 1 ATM withdrawal is allowed at this ATM per month FREE of fees. Please see screenshot from your website below.
a.
4. The fees in 1 and 2 above should have never been charged to my account.
5. I reported this to customer service as follows:
a.
b.
c.
d.
6. I have heard NOTHING further from Netspend since the most recent correspondence above.
7. Since it was Netspend’s website that advised what ATM to use (which I did) and advised (screenshot above) that ATM transaction would be FREE once per month (this is the ONLY time I have carried out an ATM withdrawal), I am entitled to $6.50 credited back to my account.
