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Continental Finance Customer Service Phone, Email, Contacts

Continental Finance
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www.continentalfinance.net
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2.1 69 Complaints
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Continental Finance complaints 69

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10:53 pm EST
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Continental Finance Continental Finance

I had a reflex credit card with a $300 limit. I closed the card at a $520 balance. They offered a settlement through a third party for $175 and I paid it. Months later they take 5 different transactions out of my account leaving me in the negative. These transactions are unauthorized and I will be pressing charges and will be seeing about a lawsuit. I have all my proof and proof I paid

Claimed loss: $2317.78

Desired outcome: refund me my $2,317.78

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A.cat
, US
Feb 13, 2024 4:33 pm EST
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Dude! They are doing the same to me. I just put a stop payment on them at my bank

Reported them to CFBP.gov

Let's start a class action lawsuit.

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6:02 pm EDT
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Continental Finance Customer service

Missed 1 payment and made 1 payment late. Had car issues personally. I made 1 payment and now even though i am only 1 payment behind they wont do anything. I had this account for over 2 years and i even offered to make payment if tgey would wave other late fee. Rep still refused and even before my missed payment i never ever had any issues with card. Always made payment on time and all good. Now i asked and nope, [censored]ty customer service ever. Closing out account dont go here. They are the worst, just fees, fees and more fees all they care about. And i not even over the limit on top of it all.

Desired outcome: Offered to make extra payment if wave late fee.

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GoBills2023
Bliss, US
Nov 28, 2023 11:28 am EST
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Hi I already have a fit cart account ending in 4648 last four of my social is 9645 Have 1100 credit limit on my card tried to use it and said denined said account was closed I got a consuladed load back in June from my back to pay down my credit cards to go on vacation Didnt know they put close my account when I paid the card off Now Im still making payments on the card for a balance i owe And writing to you to please reinstate my card for future use Be waiting to hear back from you thank you email is egcoxjr1957@gmail.com

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4:50 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi: My name is Tracey C. Holcombe: Bey, I currently have a SURGE Card that I never used with an outstanding balance of $196.00. The first account statement/Security that I received with a fee of $35.00 I mailed back to Continental Finance with endorsement and signature as well as instructions to deposit the security into my Treasury Direct Account, however...

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Is Continental Finance legit?

Continental Finance earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Continental Finance to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, Continental Finance is known for their high standards and safety. If you're thinking about dealing with Continental Finance, it's wise to check how they handle complaints.

We found clear and detailed contact information for Continental Finance. The company provides a physical address, 4 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Continental Finance has claimed the domain name for continentalfinance.net for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Continentalfinance.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Continentalfinance.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Continental Finance and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Continental Finance's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • Continental Finance protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Continental Finance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:23 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had the Verve card now for over 6 months. I have not received the promised doubles credit line, I have made every single payment on time even when I haven’t had access to their app, online mobile pay, or access to pay using the internet because their app never works for me! I have iPhone maybe that’s why? I’m unsure but, customer service is awful...

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3:46 pm EDT
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Continental Finance Credit Card rip off

My name is Antonio Flournoy my account has been closed. I made a payment of $400 and I was told it was returned and after checking my account that $400 was deducted and never returned. I've incurred several charges since then and I made another payment of $519 on July 24th. I need this resolved as soon as possible. The payment of $400 is missing from account and my statements show that. Statement attached.

Desired outcome: All money returned

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7:30 pm EST
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Continental Finance Reflex credit card

Paid off and closed my Account in August 2022. In November 2022 started getting statements that I owe this company money. Now my balance is $283.00 which I do not owe them. The Account was paid off in full, closed and card was destroyed, yet they still are harassing me for bogus charges. Every time I call they put me on hold and hang up. If the harassment continues I will be getting a Laywer and filing a lawsuit against this company.

Desired outcome: Charges dropped, No more charges against a closed account

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2:47 pm EST
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Continental Finance No access to my account activity

I have a VERVE Mastercard, and I'm so frustrated with them. In October 2022 my account was closed suddenly and without warning. I complained and it was reopened, but I found unauthorized charges. I've been waiting on my new card for over a month, but they keep saying it's the company they outsource to make the cards. A few months ago they changed their website, so now when they issue a new card it means you can't see the activity before that. Which means you have no access to the activity or old statements on your account. They have to be requested by customer support, and it takes forever to get. I don't understand why it's so difficult to get basic account information from this company. They treat you like you're just a number to them and they don't care at all about their customers. The people in support don't know anything either. I've been working so hard to rebuild my credit, and this company is damaging that now. I would have never opened this account if I would've known all this. I wouldn't recommend this card to anyone.

Desired outcome: I want to be able to see all my previous activity. It's ridiculous I haven't been able to use my account for 3 months now.

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6:07 pm EDT
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Continental Finance Credit

Got onto your site to pay a credit card bill, it said beings I had mire than one account I could use same username for all. I chose the usename I wanted and it said please be patient while we link you so I went to work came back 6 hours later and it still said please be patient while we link you. How long does it take. therefore I can't access my accounts to pay them online

Desired outcome: to be able to access my account on line

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Bean Counter
, US
Oct 16, 2022 2:41 pm EDT

This is amazing because here it is now 10/16/2022 and this problem still persists. I have called in to Continental and recommended the person I talked to to contact their CFO and read he/she in on this. You see a problem like this shoud not be persisting over 30 days later.

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3:26 pm EDT

Continental Finance Inappropriate Fees

August 19, 2022 @ 1:30pm

First problem I ever had with Continental Finance, Ms Alice stated to me that she wanted to verify I had the money in my account to cover a payment that Continental Finance had as returned. So, I called my bank and conferenced Ms Alice in and my bank verified that the money was there on August 15 to cover the 35.00 payment, still Ms Alice/Continental Finance would not remove the 35.00, they have charged towards my current balance, even after verifying the money was there. My payment was HELD (per Ms Alice) three days after the 5th of August (day I made my payment) and submitted for payment on the 8th of August, online shows my payment was held for 10 days and submitted for payment on the 15th, Long story short, even if the money wasn't there my bank would have paid it and not returned it, my bank pays up to 50.00 with no overdraft fees, they would not have returned the payment. I am paying my account off up to the 35.00, I will always owe you 35.00, and you can add whatever interest you want onto it, I will only pay up to the 35.00.

Also, online it shows you one thing about your account payments/balance, your paper statement for that month shows you a different payment/balance, and the rep has none of the information your statement online or paper statement has, none of the three are on the same page.

Desired outcome: Remove the 35.00 fee charged to my current balance

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4:04 pm EDT
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Continental Finance Surge credit card

A merchant that had charged me the months of April, May, and June 2022 a sum of $20.00 each month issued me a credit to my Surge account ending 0904 on July 18, 2022 for the amount of $60. Unfortunately, before they did that I had reported fraud on my card and it was replaced with a card ending in 9962. To date I have never received this refund to my surge account and numerous attempts to contact this company have failed. The incompetence of the customer service representative to understand the issue is mind boggling. I have attempted no less than four (4) times to get this refund back to my credit card and the last time I requested to speak to a supervisor no less than six (6) times and was refused. My name and address is Carol Spielman, 213 S Artizan Street, Williamsport, MD 21795

Desired outcome: I want my refund of $60

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10:38 pm EDT

Continental Finance Verve Mastercard

I received a notice of preapproval for a Verve Mastercard. I went online and applied and I was approved, however, it stated there was an annual fee of 99.00. I opted NOT to get the card and NEVER completed the remaining info. Several months later, I get notices in the mail stating I have a past due balance equal to the amount of the annual fee. I called customer service and explained I never completed the application and never received a card. I have been passed around to multiple departments including the fraud department where I had the RUDEST agent who wouldn't help. Everybody passes me back and forth like they don't know how to handle this situation. I got so frustrated that I decided to PAY THE BALANCE so my credit won't take additional hits and I STILL haven't been helped! The agents employed by this company appear to be unknowledgeable and are unwilling to help. SOMEBODY PLEASE HELP RESOLVE THIS ISSUE! Please!

Desired outcome: At this point, you can send a card and I will be a customer (since I've already paid this annual fee) but I want my record cleared with no late pay history. It needs to reflect as a brand new account, just opened and in good standing.

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12:04 pm EDT
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Continental Finance Fees charged incorrect

I recently received a surge credit card in January 2022. I went online to make payments was being charged $35 for making a payment online so I went to my bank and set up a payment automaticaly again charged $35 disputed the charge to my bank and now the Continential wants the entire amount paid which is $600. I have no problem ending the relationship, but why did your representative give me a fictious acct number to make the payment to and why did they demand it to be paid by Western Union. This whole operation you are running seems very corrupt how have you been able to not be in trouble by the Federal trade Commission by your practices.

Please tell me how I can pay off my card and cancel my card from any additional services. Your representatives need to learn how to speak English I can not decifer the broken English all of your reps seem to be challenged with. Hire supervisors at the very least that can speak English so they can be understod.

Desired outcome: Would like to pay entire amount off give me someone that is related to the finance company and has the authority to close the acct. I want my acct closed and all membership fees refunded since your company has shown DTP style practices.

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5:33 pm EST
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Continental Finance Door dash

I was charged $57.43 from door dash for food I never received or ordered from them. How can I get my money back? I have tried multiple times to get my money back from doordash but they told me there is nothing they can do for me. I have talked to the supervisor but still nothing.

Desired outcome: My money back

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6:35 pm EST
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Continental Finance Verve mastercard - fraud claim - kristin jones associate

I filed a fraud claim on VERVE MC 2 mos ago. Agent who took call said I CFC to call in 3-5 days. I was asked last pyt made & amt(s) of fraud charges. Only 3 noted. New card & credit 3 chrgs rec'd I sent 5 pg detail fraud disp ltr w/POLICE REPORT INFO to CFC

No prov crts issue on ttl claim. 4 vms to Kristin Jones she nvr cb. I ALWAYS PIF MNTHLY

Desired outcome: IMMEDIATE RETURN CALL FROM A MANAGER AND IMMEDIATE FULL CREDIT OF ALL FRAUD CHARGES LISTED ON DISP LETTER WHICH HAD POLICE REPORT

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9:52 am EDT

Continental Finance Credit card payments

I have a surge card and I had to set up an app for my "fit" m/c. Paid $89.00 to begin on 7/16-received card.

Made a payment to FIT (first time card) $50 7/17 towards annual fee of $99, it was debited from my bank acct. Then paid $49.00 on on $7/23 towards annual fee & rcvd a transaction number [protected]. (this should be $0.00 balance). Then charged $72.18. Paid that charge on 8/11 for $72.18 transaction [protected]. Kept checking my app on 8/17 both payments were NOT applied to my Continental acct? Then I made another payment of $72.18 on card because app still not crediting my continenal account.

I then called on 8/17 to see why no payment applied? They could not find my payments WTF? she then on AUGUST 17TH 2021, finally debited my bank account?

I call this morning to [protected] and asked John "why are my payments not being credited to my continental accounts?" he gave me a song and dance about making payments thru your debit card takes 7-8 days. However, Both and ALL payments are not thru my debit card they are thru my Bank acct I set up in the beginning! AND STILL YOU CANNOT CREDIT MY PAYMENTS FROM 7/23? HE WAS NASTY AND I HUNG UP.

My lesson in this whole finance game you people are playing is... when you make a payment on your app (like I was instructed to do) AND you get a transaction number saying completed. It's not really a payment you can trust to be processed by Continental Finance or that it will come out of your bank account until you call and [censored] about it! WHAT A CONCEPT!

YOU PEOPLE ARE [censored]S!

Ms Schneider

Desired outcome: TRAIN YOUR STAFF TO DO THEIR JOBS !!!

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2:16 pm EDT

Continental Finance customer service

Theyve dont nothing fraudulent, however, if you call them and they out you on hold for 45 minutes and then disconnect you, and you call back to ask why, they will hang up on you again. Nothing like it, I have ever experienced before, three years as a customer, not so much as one late payment, and im closing the account, because they would rather hang up on you then explain their horrible service when you need assistance.

Unreal.

See ya.

Desired outcome: none, want everyone to mknow how [censored]ty they trewat paying customers

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9:23 pm EDT

Continental Finance Bogus Account In Collections

I just looked at a credit report for myself and I find an account from Continental Finance in collections. Now that would be acceptable IF I have ever had a account/credit card with them but I never have. I did not even know who this company was until I looked at my credit report and then used Google to find them on the net.

Says the Account was opened on 3/15/2013 and closed on 11/26/2013. However it does say payments were made on the account. I have a suspicion I might know what is going on. Either way, I never signed up for no credit card.

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5:55 pm EST

Continental Finance bill collector

My husband keep getting calls from Continental Fiance they say I owe 1000 I got the card back in 2010 I dont remember also she said I put his number as a contact person not true at all any credit card u will put your own phone number then said they going to take our taxes idk what's going on. They said they have send me letters in the mail first of all if you sending me letters in the mail with my name on it then why you have not contacted me about the credit card..Really fustrated cause my husband is thinking I put a card in his name

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5:12 pm EST
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Continental Finance a debt i'm not even aware of

So I have "legal services" from California calling me about this unknown bill that was charged off in 2006. They said they're going to sue me for this debt in which I never had credit. These legal services said for me to get access to a printer before the end of tonight and print out whatever it is they were going to send me and told me what I had to pay today and thereafter to resolve this debt. The legal services that are handling this are extremely unprofessional if that's even what they are. They said they're going to garnish mine an my husband's wages, so on and so forth.

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3:50 pm EDT

Continental Finance fraudulent charges to credit card

Continental Finance Company tried charging $500.00 to my credit card with the hope of my credit card company accepting this charge. No luck for this company who tried to issue fraudulent charges to my credit card. Please stop these crooks from victimizing individuals and stealing personal information. This business is located in Delaware and I am sure that there are other locations that this company owns. This is an evasion of my privacy, fraud, scamming and unethical invasion of my identity. I would like to know if other's have been affected by this company. I have been a victim of identity theft 3 times and I don't want to be victimized for the 4th time.

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Charlene McMyne
, US
Jan 30, 2019 5:16 pm EST
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They are trying to make me a victim right now with their threats and "legal services" calling me

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Overview of Continental Finance complaint handling

Continental Finance reviews first appeared on Complaints Board on Jan 8, 2007. The latest review Continental Finance was posted on Dec 10, 2023. The latest complaint fees was resolved on Oct 16, 2013. Continental Finance has an average consumer rating of 2 stars from 69 reviews. Continental Finance has resolved 19 complaints.
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  1. Continental Finance contacts

  2. Continental Finance phone numbers
    +1 (866) 449-4514
    +1 (866) 449-4514
    Click up if you have successfully reached Continental Finance by calling +1 (866) 449-4514 phone number 0 0 users reported that they have successfully reached Continental Finance by calling +1 (866) 449-4514 phone number Click down if you have unsuccessfully reached Continental Finance by calling +1 (866) 449-4514 phone number 0 0 users reported that they have UNsuccessfully reached Continental Finance by calling +1 (866) 449-4514 phone number
    Customer Service (24/7
    +1 (800) 518-6142
    +1 (800) 518-6142
    Click up if you have successfully reached Continental Finance by calling +1 (800) 518-6142 phone number 0 0 users reported that they have successfully reached Continental Finance by calling +1 (800) 518-6142 phone number Click down if you have unsuccessfully reached Continental Finance by calling +1 (800) 518-6142 phone number 0 0 users reported that they have UNsuccessfully reached Continental Finance by calling +1 (800) 518-6142 phone number
    Payments
    +1 (800) 556-5678
    +1 (800) 556-5678
    Click up if you have successfully reached Continental Finance by calling +1 (800) 556-5678 phone number 0 0 users reported that they have successfully reached Continental Finance by calling +1 (800) 556-5678 phone number Click down if you have unsuccessfully reached Continental Finance by calling +1 (800) 556-5678 phone number 0 0 users reported that they have UNsuccessfully reached Continental Finance by calling +1 (800) 556-5678 phone number
    Lost / Stolen Card
    +1 (866) 665-7967
    +1 (866) 665-7967
    Click up if you have successfully reached Continental Finance by calling +1 (866) 665-7967 phone number 0 0 users reported that they have successfully reached Continental Finance by calling +1 (866) 665-7967 phone number Click down if you have unsuccessfully reached Continental Finance by calling +1 (866) 665-7967 phone number 0 0 users reported that they have UNsuccessfully reached Continental Finance by calling +1 (866) 665-7967 phone number
    Continental Credit Protection
    More phone numbers
  3. Continental Finance emails
  4. Continental Finance address
    121 Continental Drive, Suite 108, Newark, Delaware, 19713, United States
  5. Continental Finance social media

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