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NetSpend Customer Service Phone, Email, Contacts

NetSpend
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4.5 16 Reviews 806 Complaints
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NetSpend complaints 806

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12:00 am EDT

NetSpend make it too hard to reach service

I called netspend because i tried to pay a bill on line with one of their cards and they wouldn't release the funds. After speaking to them i e mail them a copy of my ID and social security card. I was promised that the problem would be taken care of in 24 hours. Guess what? Its been more than 24 hours and no answer from them. Not to mention that they put me on hold and then hanged up on me the first time i called.

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12:00 am EDT
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Have been an unhappy Netspend customer since February of 2007. There have been multiple times when purchases have been declined even with sufficient funds loaded onto my card. I am writing to you in complete disgust over an ongoing situation where my account has been frozen, on hold for over four days. I purchased (in cash) a carpet at Stone Mountain...

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12:00 am EDT

NetSpend scam gift cards

The gift cards are a scam. Erroneous charges were added to the gift card, tried to dispute and never got a response from Customer service. I was advised to go on the internet to file a complaint and the website didnt work... Lost money with this company... Try not to purchase the gift cards, they are worthless.

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rosconi55
Dallas, US
Mar 26, 2010 6:56 pm EDT

I wanted to make the same complaints but I didnt want to seem a bigot, buit I must agree with every single complaint . I ve never called and got someone that could speak passable english . If there is anyone that has an account with them would be wise to start searching for more secure grounds when it comes to the safety of your money. I called last night and informed customer service that someone may have my accont number and would they head off anyone besides me going into my account and I was told that if they tried the money would be given to them if they tried . That of course scared the hell out of me and I promptly closed my direct deposit.

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SMC
,
May 27, 2008 12:34 pm EDT

I received a netspend gift card for Christmas '07. First, I had trouble even using it most of the time. The purchases wouldn't go through. I did manage to use it twice, and knew I had about $63 left. (I called the 800 number to find out and they charged .50 for this information) Tried unsuccessfully several more times to use the card so I finally went online to check the balance, as one store owner said she needed exact balance for the card to work. Guess what? The balance was ZERO! The company charges a $4.95 "maintainance fee" PER MONTH. DON'T BUY THESE CARDS -YOU ARE LITERALLY THROWING MONEY AWAY!

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E
12:00 am EST

NetSpend lack of customer service

On 02-16-07 my Netspend card was lost when I went to the atm. Within minutes I realized what I had done and was on the phone to Netspend to cancel the card.

It took them a very long time to help me because I did not know my card number. Finally I was told they would cancel my current card and after I paid them $9.95 they would reissue a new card which I would receive in 7 to 10 days.

I explained to the rep. that I had just been paid and needed to get cash to care for my family and that I only had $13.00 cash to support two boys for two weeks. I asked if they could Fed. Ex. my card to me and take the shipping costs out of my account. He said he could not do that.

They have no plan in place to help people in an emergency. They have no desire to help people in an emergency. They collect fees from people in an emergency.

It has been ten days and I still have no card. My family is suffering because I have no access to cash and I am unable to put gas in my car to go to work or to buy food for my sons to eat and my rent is due.

What makes this even worse is that I get paid again in two days and will not even have access to that money because it is too late to cancel the direct deposit. And I will not have access to that money either.

The rep. I spoke to today said I should get my card on 03/05/07.

Having this card puts you at extreme risk if you lose it because you have no ability to access your funds any other way.

When I called today I was told they would gladly send me my money via check, which I would receive within 30 days.

In the mean time, my family of three has just eaten out last can of soup. And today Netspend charged me $9.95 for my all access fee.

Run from this company. They are not there to offer any support to you. They are only there to collect their fees for offering you no service.

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butts93
Richmond, US
Feb 14, 2014 12:13 pm EST
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you said you was oning to give me my pin your have a problem with you customer they do bad business you going to give me my pin i talk with the corpr office iam lester butts that.s bad business can you send my pin to my e mail this is my e mail lesterbutts14@yahoo.com this one po box 2136 austin tx 78768 send it to my e mail now i am not playing no more i maning business if you can, t give me my pin i want my money back now and it to this address 507 e church st
jacksonville fl 32202 thank you and have a nice day

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lucy goosey
, US
Apr 24, 2011 7:53 pm EDT

No offense, but it is never smart to put all of your money in one place. That's why investors say 'diversify'. It's good to hold physical cash for emergencies, maybe one or two of these cards, a credit card, an additional debit card AND gold or silver on top of other investments. Now THAT'S being smart with your money.

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Cindy
Anderson, US
Jan 26, 2009 10:21 am EST

I am sorry for you situation. But I have had nothing but good experiances with them. If you order 2 cards and keep one put up at home somewhere you would not have a problem. May I suggest that from now on, even if you go to another prepaid institution. Always keep an additional card. (ps. it will work because it will be a different number and pin, and you can always cancel the one you lost)

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Mozelle Delacroix
,
Mar 24, 2007 7:40 am EDT

Did they ever resolve this for you?

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V
12:00 am EST
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NetSpend netspend is so messed up!

First of all let me start off by saying that I have never encountered a pleasurable conversation or even close to being acceptable for that matter. The customer service reps are fearless in how they treat you omg!

There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for ### n giggles just to see what I am talking about.

Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potential customer with questions and these questions cannot be answered by the place where the card was purchased (Because these places always say "call netspend") and if your questions cannot be answered on their little questionnaire "q&a" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you don't punch it in, you don't speak to anyone! Thats right!

Now, lets just say that your card has been stolen, u must know all 16 numbers to that particular card memorized or they will not speak to you regarding this! Omfg! They insist that you give your 16 digit card number at the beginning of the call no matter what the call is concerning! Questions! Comments! Do not matter!

If you are not a card member guess how netspend claims they need to "identify the caller" folks? You guessed wrong! They ask for your social security number folks! Yes, thats right! Your ssn! And your not even a card holder! How do I know this? Because I had some associates that had some questions and I was unable to answer them so I called netspend for them on a 3-way and we went through hell trying to get their questions answered.

I didn't feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person after I got my card and after about 25 mins of being on hold. Amazing.

Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they weren't customers as of yet, the rep asked for their ssn and it would only be used as a "one time" identification purpose. We were flabbergasted!

By the time I spoke to a supervisor they hung up and I spoke to erwin-00743 ext-5515 (I am willing to bet this isn't his name or his real ext or employee id number) he was so rude and deflected any responsibility off netspend and totally defended these other reps by saying that he was sure that the reason they were asked for their ssn was so they could pull up "their account" even though I repeated told him that they were not members. He then kept saying "well if there isn't anything else maam, i'm going to have to end this call".

Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the [censored] about the ssn even though he managed to come up with what he thought would be a acceptable reason for the reps asking for their ssn.

This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under achievers. Losers. Bums.

I am pulling everything off that little card and maying my exit. Goodbye netspend.

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Vanessa Young
, US
Dec 18, 2018 1:56 pm EST

Netspend is the worst prepaid loadable card ever. They want to put your money on hold for no apparent reason to you ...until you try to spend YOUR MONEY and you can't because of some so called over draft from 1920! And apparently it's a job u had that went thru them for payroll. But they never take the money that they say you owe them, getting it released is a e-mail away to another department. And they are good at telling their reps. to lie to you because I've been waiting for a refund from them for a month. Each time I call it's a "it's been mailed on such and such date it will been there tomorrow" Ha! I was amazed when I saw so many complaints on the corporate website, pages and pages of complaints.

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Bob Sim
, US
Aug 28, 2017 6:04 am EDT

THE COMMENT ABOVE SAY'S in Quotes SOLVED BS!
I got a Netspend card last year 2016 and it has been nothing but fraud on behalf Netspend no one else. First off I have two law degrees, therefore, I know law and know what Netspend is or what they are up too. When I got the card it was for my email account, Protonmail based in Switzerland, so I authorized it and since I only have one email account it just makes sense that they would not block it again since I explained that this charge was a reoccurring monthly fee however they blocked it again. So, being out of the country working for the international criminal court or ICC one is actually prevented from dialing outside the country so on speaker phone through my lawfirm all I got was idiots there, putting me on hold then transferring me around, and when I finally did get this guy he said he needed to verify my identity... OK. But then he started asking me if I had ever lived here or there and I said no no no etc, then he asked me if I knew this person this person etc I said no no, and finally I said listen pal, I never give those details out and it sounds like your asking me who I know from facebook, and security questions are supposed to be questions and answers prior to one setting up an account, not after the fact, So this [censor] then replied I'd have to call back in 24 hours because my verification failed. I said wait, the five dollars on my email account was used before then you blocked it again only so you could dupe me into intelligence gather questions, which I know is unlawful. My advice is not to use them ever and yes I am filing a lawsuit against Netspend for fraud as well as some other unlawful violations. No one should entertain this because, as I said to Netspend, how do I know this conversation is secure? Furthermore, I never disclosed names of distant family members or 20 year old addresses etc to them before and find it's a security risk even saying more. Therefore, when I cost them 20K in court I think they might pull their heads out of their a... DO NOT USE THEM, if you do and they mess about seek legal action and/or sue! Keep receipts for travel, time on the phone, time wasted gas etc and sue. simple as! FRAUD on NETSPEND STAY CLEAR

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Gregory Bowers
, US
Oct 25, 2023 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Bob Sim

I would like to join you in that lawsuit!

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Ashley243
, US
Jun 20, 2017 4:32 pm EDT

netflix is horrible i had my card stolen and they wont return my money! I had a police report and everything and they still wyouldnt return my money im going to sue!

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Donna5381
, US
Apr 27, 2017 11:56 am EDT

I agree with everything said above. Net spend made it so complicated to activate a second card in my spouses name. The end result is they have my money and wont allow me access to it. I have tried to activate the card in my name as I already have an account and active card. No go! finally they said the card was activated. To my surprise when I went to use the card it was denied. You got it! Not activated. Called to get it rectified to no success. The managers and supervisors only speak from a script. I would like to gather everyone who has been ripped off by net spend and sue them with a class action suite. They are big with deep pockets it is time for the customers to speak and be heard. if interested please email me at donna.m.cox66@gmail.com
Thank you,
Donna Cox

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vanentito28
, US
Apr 27, 2017 12:43 pm EDT
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Replying to comment of Donna5381

Donna call corporate and file a complaint.
I'll give you their direct number [protected].
Explain to them your situation and see if they can help you out.
The other number you are calling is pointless!
They are all ### between the reps and supervisors.
I'm done dealing with them!

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Chantel Harris
Stockton, US
Feb 15, 2022 3:02 pm EST
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Hello my name is Chantel an I no they don't suppose to do this I always make sure I keep records but money besides my direct deposit have deposited into my account an I be in overdraft until I get my benefits deposited for that that following month they not only keep allot of money that rightfully mines when I get my BENIFITS that following month they take the overdraft fees out of my BENIFITS to

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vanentito28
, US
Apr 20, 2017 2:46 pm EDT
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SIXT RENT A CAR has deducted money from my bank account without my authorization. Last week on Thursday 4/13/17, the merchant attempted to withdraw the money from my account for a transaction that was not authorized by me. The merchant then sent me an email saying that the transaction was cancelled. On that same day I called Netspend and explained to a customer representative the situation that was going on. The representative placed a stop payment against the merchant and sent me an email advising of the stop payment. The representative even guaranteed me that if I did not have the sufficient funds on my account and the merchant attempted to take the money out again the transaction would get declined. The money was reversed back on my account on that same day. Now today I went to Burger King and tried swiping my card and the cash register told me my card was declined. When I checked my account I come to find out I am -$97.04 because SIXT RENT A CAR charged my card again for the full amount of $219.00 even though my bank account only had $123.72 available at the time and the bank allowed the transaction to be posted even though I was told not to worry that it wasn’t going to happen. Now I’m upset because not only did the bank give me false information but I’M BROKE! I have no money in my account and the supervisor that helped me file my dispute told me that I have to wait 10 business days to get my money back? And after the 10 business days if the have no resolution then the dispute is extended to 45 business days. When I asked, "what if after the 45 business days I can't get my money back, are you guys going to make me wait that time frame?" her answer to me was, "YES"! That is totally unacceptable. The reason I need to please get a temporary credit is because not only do I not have any money but I do not get my direct deposit until Wednesday 4/26/17. This is not the only dispute I have to wait for to be resolved I have another one that was placed on 4/3/17 for $300.00 that I have to wait until 4/24/17 for an "update" and another one from March 2017 for $40.00 that was EXTENDED for an "update" on 05/04/17. This is totally unacceptable and I am going to report this bank on every website possible so that only customers like me, will reconsider banking with them.

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Maria Maldonado
Marysville, US
May 01, 2009 10:16 pm EDT

My netspend debit card was stolen on april 25 at approximately 2:30 pm. I reported it to netspend when i noticed it missing on april 25 at 10pm.
One of the unauthorized charges was from creditline merchant [protected] for 39.95. Another was to bestwebclub for 12.95. To vcomm for 14.95. All from nv us total amount of approximately 400 dollars.
How do i protect myself from more charges? This individual was able to change my password and i didnt have access to my own account and they were charging up a storm and netspend didnt put the stop on my account till the 28th of april.
Who is on our side? Our money is not safe anywhere.
Please help me
Maria

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pzt81
, US
Jun 08, 2011 4:49 pm EDT

This card is a joke and trying to get any remedy from un-authorized transactions is worse than pulling teeth. All you get from net spend is this... long wait (on-hold) times while waiting for a higher source to help remedy along with a whole lot of "im sorry" and "rest assured" OMFG! I've tried to contact netspend about my account that shows a history of in accurate transactions for 2 weeks + total on hold time of 3 1/2 hours with no resolve!

#1, they need ppl that speak english. #2, they need more ppl that speak english.

When talking to a customer service rep, you may as well be on an automated line-same replies from what sounds like the same person everytime i call back (but names change.

This company is very shady.

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Monica Elizabeth Mendez Osorio
, US
Aug 23, 2016 1:43 am EDT

My money is not on the card I put 100 in one card and 50 in another Netspend card that I bought at the store I check them and I need to dispute all those transaction because they were not made by me

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Samantha_1991
, US
Apr 16, 2016 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Netspend told me that someone had opened a netspend account in my name and that it was fraud and they had to close both accounts. How do I go about getting my money back since my account was closed?

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Reviewer77813
,
Jan 31, 2016 12:11 am EST

This experience with this company was a complete nightmare. I purchased the card and when I tried to activate it they would not do it. They have given me the complete run around and have yet to refund my money. They are crocks.

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I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered...

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About NetSpend

Screenshot NetSpend
Netspend is a popular financial services provider that offers a range of prepaid debit card options, along with other services such as mobile check deposits and money transfer options. The company was founded in 1999 and has since grown to become one of the largest providers of prepaid debit cards in the United States.

One of the things that sets Netspend apart from other financial institutions is its focus on serving the underbanked and unbanked populations. Many of the company's customers either do not have a traditional bank account, or they prefer the convenience and flexibility of using a prepaid debit card instead.

Netspend offers a number of different prepaid debit card options to suit a variety of needs. For example, customers can choose a card with no activation fee and no monthly fee, or they can opt for a card with added features like overdraft protection and rewards points. Some cards also come with the ability to receive direct deposits, which can be a convenient way to receive payments from employers or government agencies.

In addition to its prepaid debit card services, Netspend also offers a mobile app that allows customers to manage their accounts on-the-go. The app makes it easy to check balances, transfer money, and deposit checks using a smartphone camera.

Overall, Netspend is a reliable and trustworthy financial services provider that offers solutions for those who may not have access to traditional banking services. With its wide range of prepaid debit card options and convenient mobile app, Netspend is a great choice for anyone looking for a flexible and convenient way to manage their money.
How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

Overview of NetSpend complaint handling

NetSpend reviews first appeared on Complaints Board on Nov 13, 2006. The latest review Fees unauthorized opened new several accounts vs replace card - investigation needed was posted on Apr 29, 2024. The latest complaint Fees unauthorized opened new several accounts vs replace card - investigation needed was resolved on Apr 29, 2024. NetSpend has an average consumer rating of 4 stars from 1943 reviews. NetSpend has resolved 540 complaints.
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  1. NetSpend contacts

  2. NetSpend phone numbers
    +1 (866) 387-7363
    +1 (866) 387-7363
    Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click down if you have unsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
  3. NetSpend emails
  4. NetSpend address
    701 Brazos Street, Austin, Texas, 78701, United States
  5. NetSpend social media

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