Menu
NetSpend Customer Service Phone, Email, Contacts
NetSpend
complaints

NetSpend
complaints

NetSpend Complaints Summary

536 Resolved
260 Unresolved
Our verdict: With a good resolution rate, NetSpend generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
File a complaint
Write a review
Claimed
NetSpend has claimed their business profile
Click here to get notifications about new complaints of NetSpend. We promise not to send you any unrelated messages
Share

NetSpend complaints 796

Sort by:

Newest NetSpend complaints

ComplaintsBoard
R
6:26 pm EDT

NetSpend withdrawal without permission

withdrew funds totaling $154.00 without my permisssion asking for a full refund please mail refund to Ramona Kent P. O. Box 1783 Clanton, Alabama 35046 or redeposit to Skylight Financial routing # [protected] Account # [protected] because this created a discrepancy between me and my account. Please refund as soon as possable. I prefer you mail this to the above address. P. O. Box thank you.

Read full review of NetSpend and 1 comment
Hide full review
1 comment
Add a comment
D
D
Drakoman15
Hartford, US
Aug 24, 2011 6:59 pm EDT

i hate em

ComplaintsBoard
K
2:16 pm EDT

NetSpend refunds

On 10/1/2008 I was charged by one great family for something I never signed up for. I immediately contacted one great family, and steve told me he was reversing the charges, I setup a 3 way call, and spoke with a representative in order to have the authorization released, and they requested a fax on company letterhead stating that they were not taking the money, and with the representative from netspend and me on the line, he sent the fax.

Netspend said it would be 24 hours before the money was released, they never released the money.

I then called netspend again on 10/2/08 and inquired about the fax, and they claimed to never have received, so I called one great family again and reached steve again. He told me he would refax the letter.

I gave it another 24 hours.

Just got off the phone, on 3way with netspend and one great family again, netspend is telling me they collected on the charge, one great family is saying they never collected on it. When I asked netspend to release the funds back into the account because I am on social security disability and needed this money so that I can get my bus pass so I can go to doctors appointments, I was told that they were sorry, but there was nothing they can do, that I was "### out of luck" until the refund cleared, so now i'm being charged $400.00 for a doctors appointment that would've only cost me maybe $75.00 because these jerks don't want to do their god damned jobs.

We need to get together and sue these ### and put them out of business.

Read full review of NetSpend and 1 comment
Hide full review
1 comment
Add a comment
K
K
kam
Bethlehem, US
Apr 22, 2009 3:15 pm EDT

You need to look in to pre-paid legal services it is very inexpensive to sign up for and you can cancell at anytime without penalty. . .I believe the services are around 10 per month. They will go to bat for you and you will not have to pay anything up from because you are paying monthly. That is a shame that these credit card companies think they can do what they want to do. . .also when you contact prepaid legal discuss with them you having Netspend be liable for the fee and your inconvinience! I am telling you this would serve them right.

Anyway, God bless and I am glad that I googled complaints on this company I was just about to register my card and have money transfered to it.

You can good pre-paid legal in your area. I wish you the best, and your blog did do something because it cost them a customer and I am sure that many others will not use them because of you speaking out.

Also, I am not sure where you live, but in NY they have a news channel reporter that goes after people for free for you and exposes them on tv and they will follow up with them and keep airing it until your issue is resolved. The shows are Arnold Diaz "Shame on You", and 7 on your side. You can go the the website and click on the link and if I were you I would tell them my story because you dont know who else called and complained! Then I would also contact Netspend and tell then that you are going to the news with this scam because they bambozzled you and cost you to spend uneccesary money and you are sure that there are others with complaints. You can all go to the Better Business Bureau and fill out a complaint on line they too will reach out to the company for you. . .tell Netspend you are going to file a complaint. . .they wont want that because every time someone looks there to check them out they will see your complaint it never goes away!

I wish you the best!

God Bless KAM

ComplaintsBoard
S
9:15 am EDT

NetSpend fraud

A year ago I had a netspend account but lost the card when I went overseas to iraq. My card was fraudulently used and so I reported it. I never heard anything from netspend about my claim but since it was only $100, I just left well enough alone. Today I opened a another netspend account and put $2, 000 on the card. When I went to use the card they declined all my purchases and when I called to inquire, they told me because of fraudulent activity on the previous account, I was no longer able to have a netspend card. Further, the new account that I just opened would be unusable and the $2, 000 I used to open the account would be sent to me after 20 business days! That $2, 000 was my entire paycheck! How am I supposed to pay my rent, feed my children, or take care of medical bills for the next month while they play with my money. More importantly, if the company decided they didn't want me to have an account, why didn't they decline my application for the card instead of charging me $10.00 for the card and then keeping the other $2, 000?

Read full review of NetSpend and 2 comments
Hide full review
2 comments
Add a comment
G
G
GJ googlis worst
, US
Apr 13, 2023 6:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

NetSpend commercials insult my intelligence. You got these poor people acting like they'll have more money somehow by using a NetSpend card? Oh you get your money on Wednesday instead of Friday. Bottom line - you get the same amount of money on a different day. A company without a conscience.

H
H
Heatherismyname
Augusta, US
Feb 06, 2012 3:16 pm EST

our tax preparer chose this company and it makes me question if we will use them again!...The NETSPEND company SUCKS! No one gives you the same answer twice...i was told i could transfer all my funds after i never recieved my first card...NOT TRUE...then i can transfer 1000 a day...NOPE! WRONG!...3500 in a seven day period!...ITS MY MONEY!...And NO ONE SPEAKS ENGLISH!...If you want to work for NETSPEND please apply in CHINA!

ComplaintsBoard
M
11:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If u folks have a good credit line you losers, u wouldn't even have to get a DEBIT CARD!! Y r u blaming the reps when they are just ###ing doing their jobs??! Do you think that if they have a choice, they would work their ### off when its 3AM their time and they get screamed out by u ###s when they could get a morning job and just like regular people, sleep...

Read full review of NetSpend and 27 comments
ComplaintsBoard
V
2:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
NetSpend has left an official reply on this complaint.

NetSpend fraud charges

I added money to my netspend card 50.00 dollars got home went to the netspend website and tracked my spending. I just added 50.00 dollars, but it said in the transaction history 49.00 a transaction fee of a dollar on top of the 53.95 i had to pay to put money on the card i made no purchase just added money to the card. I called netspend they said it was a dollar transaction fee, but i made no purchase the customer service person barley spoke english, then got upset when i asked for someone that spoke english. Everytime i put money on my card i never got the full amount. It was always a dollar short netspend would not give me a refund and still says it's because of purchases i made, which is [censored] so what i did. I used all the money on my card and never reloaded if you add money to your netspend card check your transaction history everytime you load the card or buy something netspend will get you if you don't watch it! Also the refer a friend and get 5 bucks it's never been that easy for me i had to fight with customer service to get credit for every person i referred. I referred all of my friends there has to be something done about netspend someone file a lawsuit and lets all rejoice in all the money that they owe us!

Read full review of NetSpend and 30 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
30 comments
Add a comment
T
T
Trish_67
, US
Sep 21, 2017 8:35 pm EDT

Well on 9/10/17, I attempted to sign on to my Netspend account. It said it was temporarily locked and I needed to contact customer service . I called them and they said netspend decided to close my account . They couldn't tell me why. They informed me my money would be sent by check within 10 days. Today, 9/21/17, I call to see if a check has been issued. I was on hold for 15 minutes and was told my money is being sent to social security! I asked why and she said they requested it. Told her I wanted to see the letter from SS, she said they couldn't do that. I threatened them that I would have a lawyer contact them but I don't even know what type of lawyer to talk to. Anyone gone through anything like this?

J
J
josemolina
, US
Jul 29, 2016 7:26 am EDT

account [protected] rounting number [protected] meta bank supplment secuity funds deposit account posted 07/28/2016 hasnt posted
funds account socail secuity payment 596.00 also deposit account for 07/28/2016 enage criminal acivity conducted stoppayment that are federal funds deposit account [protected]/02/1968 card [protected] code988 [protected] asian women working netspend
not posteing payment

J
J
josemolina
, US
Jul 29, 2016 7:26 am EDT

for month of 09/1/2016 supplment secuity 157.00 to new account [protected] rounting num, ber [protected]
bank america [protected] socail secuity payment also 596.00 same acount 09/1/2016 and 09/03/2016

J
J
josemolina
, US
Jul 29, 2016 7:26 am EDT

funds are card [protected] code [protected] ace elite card .com

J
J
josemolina
, US
Jul 29, 2016 7:26 am EDT

im renting room motel room 1119 gunhill rd 208 bronx ny 10469 payment 100.00 night 4 hour 45.00 income is 829.00 month supplmenty secuity and socail secuity payments netspend enage criminal acivirty working highlight criminal stop payment disanbilty person funds been conted many time new york state 87.00 ssp 1701 albany ny
[protected] contacted supplment 87.00 allso account

J
J
josemolina
, US
Jul 29, 2016 7:26 am EDT

socail secuirty 237 west 48 street manttan ny 10036 deposit payment supplment secuity account netspend ace
[protected] hasnt posted funds card . socail secuity payment 596.00 posted 08/1/2016 frame card payment yearl execss two day befor payment due .

J
J
James Dalton Bryant
, US
Apr 09, 2016 11:03 am EDT

Got a problem with netSpend? File a complaint with the FDIC here-> https://www5.fdic.gov/starsmail/index.asp

F
F
femme fatale
, US
Dec 25, 2015 2:07 am EST

If there is ever a class action filed, COUNT me in
Sweetpotato928@yahoo.com

F
F
femme fatale
, US
Dec 25, 2015 2:01 am EST

Delayed direct deposit for the Christmas holiday! Enough said!

J
J
Jeffrey A.
Orrstown, US
Mar 27, 2013 8:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you're completely frustrated with your experience with a Netspend prepaid debit card and don't know what to do, PLEASE READ THIS POST! I am not affiliated with Netspend. If you're tired of getting the runaround and nowhere using 1-86NETSPEND or feedback@netspend.com, then use these telephone numbers to talk to personnel at Netspend Corporate headquarters. [protected] ext 8780 or [protected] between 8:00am-5:00pm Central Time(US). You will most likely get a voicemail, however, it is key to leave a professional sounding message with your return number. My girlfriend had her tax refund put on a Netspend Premier Visa Prepaid Debit Card, and they blocked her account after she used it. I found these phone numbers after days of internet research. They called her back, had her electronically(email) send the requested personal information, and after she confirmed Netspend received it, they lifted the block on her account. We immediately went to the nearest bank and withdrew all of her money from the card. She closed her Netspend account and cutup the card. So, there is still hope for everybody experiencing the same frustration. Please feel free to share this post or the corporate phone numbers I've provided!

ComplaintsBoard
J
9:09 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received a "gift ATM" card from a family member for $50. I called to activate the card and was told I needed to accept their credit card. They took my Social Security number. The "gift card" was purchased at Albertson's for $9.95. When I received the credit card, I went to my bank and used the ATM machine. I was charged $0.50 for a balance inquiry, $1.50...

Read full review of NetSpend and 4 comments
ComplaintsBoard
D
7:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received an email from Netspend congratulating me on selecting their pre-paid debit card. The problem is, I didn't. When I called to find out what was going on, they wouldn't help me without my card number. I didn't have a card, so I didn't have a number. I was told they needed my name and social security number to move forward. Naturally, I did not...

Read full review of NetSpend and 5 comments
ComplaintsBoard
C
12:00 am EST

NetSpend unreasonable fees and horrible customer service!

These scam artists impose unreasonable fees and when you call up to straighten things out, you will be treated horribly by inept customer service reps and will be constantly disconnected. You will then have to call back and wait on hold again for another 10 minutes. I was disconnected 6 times in one day. Worst customer service ever.

Read full review of NetSpend and 3 comments
Hide full review
3 comments
Add a comment
K
K
kdubfromdc
Cincinnati, US
Aug 07, 2009 3:01 pm EDT

I have tried for several days to contact a customer service agent and failed, thru the automated system. I tried to access my account via internet and locked my account. I tried to contact customer service via customerservice@netspend.com and failed. I am out of town and need my routing information to make a deposit. Why can't I get thru to anyone at Netspend? As long as I'm spending money everythings fine but when trying to contact you there is a problem. Karen M. Wilson [protected]. I need to here from someone ASAP. Your customer service has always had problems, now they are much worst than before. What kind of customer service is it if you can't get customer service. I'm considering pulling out on Netspend! This needs to be resolved...

S
S
Savage
Dallas, US
Apr 26, 2009 11:56 pm EDT

I have been using netspend forever and I have no problems at all! I know one thing though; standard banks and alot of vendors out there dont' like netspend because they can't overdraft your account! They don't care if it overdrafts your account, all they care about is getting the money for the transaction and standard banks will run the biggest charges first and then run all the small charges causing an overdraft on all of the small charges afterwards.

I haven't had any problems with my account, and I will gladly pay for the fees so I dont' have to worry about the bank screwing me somewhere else! Nothing is for free!

C
C
Craig Bullim
,
Jan 19, 2008 10:12 pm EST

ALWAYS communicate with financial institutions via POSTAL mail (paper).

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NetSpend rip off!

I put money on my card and when i try to access my money, or pay for and item i have purchased they say my card has been denied when i know i have sufficient funds on my account.

Read full review of NetSpend and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
brianjeffreypatterson
Fountain Valley, US
Aug 20, 2015 5:07 pm EDT

Completely Agree. This "company" is more like a criminal operation. They stole hundreds off my card and when I disputed these unkown transactions they immediately closed my account. They closed my account faster than their customer service responds to emails. Once your account is closed you cannot call them. Even though when I try to log in it says 'there is a problem with your account, call xxx-xxx-xxxx'. When I call the machine wants my account number or SSN, when I enter this, it just tells me its invalid and hangs up on me. I emailed customer service and all they told me was my account was closed. (Probably because I tried to dispute the hundreds of dollars that were stolen from me). There attitude is definitely 'too bad, so sad, sorry about your luck'. I only had this card for about 2 or 3 months and had loaded a few hundred dollars as a sort of savings account because I cannot get a normal bank account. This company preys on people who have financial problems and just rips them off more. Why this company is still operating the people who run it not in jail is beyond me. Our country is so effed up to let criminals operate in the open like this... oh wait, they are not criminals they are just "bankers". SAME THING!

P
P
Princeleo_2000
, US
Aug 28, 2009 7:43 pm EDT

Netspend does not speak the truth when they say you can rent a car. I went out of town and no rental car company will except the netspend card. You must have a true bank card or a credit card. I was stranded because I had the beleive that you can rent a car.

S
S
SSS
jajajjaj, US
Dec 26, 2008 5:55 pm EST

On 12/25/08 I discovered that 14 unauthorized charges were made to my Netspend debit card. I called Netspend and was HORRIFIED to find out that not only was all of my money taken but there wasn't anything I could do about it. According to netspend, because these transactions are still "pending" I have to wait until they go through and then and only then can I start the dispute process. Meanwhile I have $0 and I could be waiting for who knows how long to get my money back. The company treated me as if I were to blame for using my debit card online at some point in my life allowing someone to hack into my computer and gain access to my #. I was able to contact some of the companies that charges were made from and they were wonderful in immediately refunding my money when they realized that the billing address that the person who stole my number used and my actual billing address did not match up. Another point I brought up to Netspend was how the transactions were allowed to be authorized if the billing address did not match up. They had no answer for this and continued to tell me that they couldn't do anything until the merchants collected their money. Many of the merchants were unable to be contacted because they are fraudulent businesses who's telephone numbers lead to no where or have been disconnected. I was informed by Netspend that many of these companies were associated with an online gambling site that is out of the country. I am filing a complaint because of the inability and unwillingness of the company Netspend to answer for why they approved transactions when the billing address was incorrect and also for their "too bad so sad" attitude towards refunding my money or helping me expedite the return of my money from these fraudulent charges. They made me feel like i was being punished for having my debit card # stolen and now I have to figure out what I am going to do for money until my dispute goes through.

ComplaintsBoard
J
12:00 am EST

NetSpend poor

About a year and a half ago I opened two netspend accounts. One in my wifes name and the other in mine. I added my wife to my account as a user just in the event that she needed it. After about a month and a half I added her card to my paypal account and began to transfer money over after making sales on ebay.

Within a few days my wife told me that her card was canceled. After arguing on the phone for what seemed like forever I was told that my wife was involved in "fraudulent" activity and that she was banned from being a netspend customer.

We moved on thinking that everything would be fine. Its been a year and a half now and last friday I tried to use my card to buy some gas. My card was declined and I tried my wifes and it was also declined. I was unable to contact customer service because it was late so saturday I called customer service. After being on hold for about 45 minutes I was told that I was involved in "fraudulent" activity because my wifes info was now linked to mine and I was now banned as a customer.

The guy in the fraud department even told me he that he thought it was b. S. I had a great transaction history with direct depost and all with no problems ever!

Stay away from this company... They will lock you account for no reason and it is hell trying to get it unlocked.

Read full review of NetSpend
Hide full review
ComplaintsBoard
M
12:00 am EDT

NetSpend make it too hard to reach service

I called netspend because i tried to pay a bill on line with one of their cards and they wouldn't release the funds. After speaking to them i e mail them a copy of my ID and social security card. I was promised that the problem would be taken care of in 24 hours. Guess what? Its been more than 24 hours and no answer from them. Not to mention that they put me on hold and then hanged up on me the first time i called.

Read full review of NetSpend
Hide full review
ComplaintsBoard
K
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Have been an unhappy Netspend customer since February of 2007. There have been multiple times when purchases have been declined even with sufficient funds loaded onto my card. I am writing to you in complete disgust over an ongoing situation where my account has been frozen, on hold for over four days. I purchased (in cash) a carpet at Stone Mountain...

Read full review of NetSpend and 6 comments
ComplaintsBoard
J
12:00 am EDT

NetSpend scam gift cards

The gift cards are a scam. Erroneous charges were added to the gift card, tried to dispute and never got a response from Customer service. I was advised to go on the internet to file a complaint and the website didnt work... Lost money with this company... Try not to purchase the gift cards, they are worthless.

Read full review of NetSpend and 2 comments
Hide full review
2 comments
Add a comment
R
R
rosconi55
Dallas, US
Mar 26, 2010 6:56 pm EDT

I wanted to make the same complaints but I didnt want to seem a bigot, buit I must agree with every single complaint . I ve never called and got someone that could speak passable english . If there is anyone that has an account with them would be wise to start searching for more secure grounds when it comes to the safety of your money. I called last night and informed customer service that someone may have my accont number and would they head off anyone besides me going into my account and I was told that if they tried the money would be given to them if they tried . That of course scared the hell out of me and I promptly closed my direct deposit.

S
S
SMC
,
May 27, 2008 12:34 pm EDT

I received a netspend gift card for Christmas '07. First, I had trouble even using it most of the time. The purchases wouldn't go through. I did manage to use it twice, and knew I had about $63 left. (I called the 800 number to find out and they charged .50 for this information) Tried unsuccessfully several more times to use the card so I finally went online to check the balance, as one store owner said she needed exact balance for the card to work. Guess what? The balance was ZERO! The company charges a $4.95 "maintainance fee" PER MONTH. DON'T BUY THESE CARDS -YOU ARE LITERALLY THROWING MONEY AWAY!

ComplaintsBoard
E
12:00 am EST

NetSpend lack of customer service

On 02-16-07 my Netspend card was lost when I went to the atm. Within minutes I realized what I had done and was on the phone to Netspend to cancel the card.

It took them a very long time to help me because I did not know my card number. Finally I was told they would cancel my current card and after I paid them $9.95 they would reissue a new card which I would receive in 7 to 10 days.

I explained to the rep. that I had just been paid and needed to get cash to care for my family and that I only had $13.00 cash to support two boys for two weeks. I asked if they could Fed. Ex. my card to me and take the shipping costs out of my account. He said he could not do that.

They have no plan in place to help people in an emergency. They have no desire to help people in an emergency. They collect fees from people in an emergency.

It has been ten days and I still have no card. My family is suffering because I have no access to cash and I am unable to put gas in my car to go to work or to buy food for my sons to eat and my rent is due.

What makes this even worse is that I get paid again in two days and will not even have access to that money because it is too late to cancel the direct deposit. And I will not have access to that money either.

The rep. I spoke to today said I should get my card on 03/05/07.

Having this card puts you at extreme risk if you lose it because you have no ability to access your funds any other way.

When I called today I was told they would gladly send me my money via check, which I would receive within 30 days.

In the mean time, my family of three has just eaten out last can of soup. And today Netspend charged me $9.95 for my all access fee.

Run from this company. They are not there to offer any support to you. They are only there to collect their fees for offering you no service.

Read full review of NetSpend and 4 comments
Hide full review
4 comments
Add a comment
B
B
butts93
Richmond, US
Feb 14, 2014 12:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

you said you was oning to give me my pin your have a problem with you customer they do bad business you going to give me my pin i talk with the corpr office iam lester butts that.s bad business can you send my pin to my e mail this is my e mail lesterbutts14@yahoo.com this one po box 2136 austin tx 78768 send it to my e mail now i am not playing no more i maning business if you can, t give me my pin i want my money back now and it to this address 507 e church st
jacksonville fl 32202 thank you and have a nice day

L
L
lucy goosey
, US
Apr 24, 2011 7:53 pm EDT

No offense, but it is never smart to put all of your money in one place. That's why investors say 'diversify'. It's good to hold physical cash for emergencies, maybe one or two of these cards, a credit card, an additional debit card AND gold or silver on top of other investments. Now THAT'S being smart with your money.

C
C
Cindy
Anderson, US
Jan 26, 2009 10:21 am EST

I am sorry for you situation. But I have had nothing but good experiances with them. If you order 2 cards and keep one put up at home somewhere you would not have a problem. May I suggest that from now on, even if you go to another prepaid institution. Always keep an additional card. (ps. it will work because it will be a different number and pin, and you can always cancel the one you lost)

M
M
Mozelle Delacroix
,
Mar 24, 2007 7:40 am EDT

Did they ever resolve this for you?

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
NetSpend has left an official reply on this complaint.

NetSpend netspend is so messed up!

First of all let me start off by saying that I have never encountered a pleasurable conversation or even close to being acceptable for that matter. The customer service reps are fearless in how they treat you omg!

There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for ### n giggles just to see what I am talking about.

Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potential customer with questions and these questions cannot be answered by the place where the card was purchased (Because these places always say "call netspend") and if your questions cannot be answered on their little questionnaire "q&a" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you don't punch it in, you don't speak to anyone! Thats right!

Now, lets just say that your card has been stolen, u must know all 16 numbers to that particular card memorized or they will not speak to you regarding this! Omfg! They insist that you give your 16 digit card number at the beginning of the call no matter what the call is concerning! Questions! Comments! Do not matter!

If you are not a card member guess how netspend claims they need to "identify the caller" folks? You guessed wrong! They ask for your social security number folks! Yes, thats right! Your ssn! And your not even a card holder! How do I know this? Because I had some associates that had some questions and I was unable to answer them so I called netspend for them on a 3-way and we went through hell trying to get their questions answered.

I didn't feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person after I got my card and after about 25 mins of being on hold. Amazing.

Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they weren't customers as of yet, the rep asked for their ssn and it would only be used as a "one time" identification purpose. We were flabbergasted!

By the time I spoke to a supervisor they hung up and I spoke to erwin-00743 ext-5515 (I am willing to bet this isn't his name or his real ext or employee id number) he was so rude and deflected any responsibility off netspend and totally defended these other reps by saying that he was sure that the reason they were asked for their ssn was so they could pull up "their account" even though I repeated told him that they were not members. He then kept saying "well if there isn't anything else maam, i'm going to have to end this call".

Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the [censored] about the ssn even though he managed to come up with what he thought would be a acceptable reason for the reps asking for their ssn.

This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under achievers. Losers. Bums.

I am pulling everything off that little card and maying my exit. Goodbye netspend.

Read full review of NetSpend and 108 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
108 comments
Add a comment
V
V
Vanessa Young
, US
Dec 18, 2018 1:56 pm EST

Netspend is the worst prepaid loadable card ever. They want to put your money on hold for no apparent reason to you ...until you try to spend YOUR MONEY and you can't because of some so called over draft from 1920! And apparently it's a job u had that went thru them for payroll. But they never take the money that they say you owe them, getting it released is a e-mail away to another department. And they are good at telling their reps. to lie to you because I've been waiting for a refund from them for a month. Each time I call it's a "it's been mailed on such and such date it will been there tomorrow" Ha! I was amazed when I saw so many complaints on the corporate website, pages and pages of complaints.

B
B
Bob Sim
, US
Aug 28, 2017 6:04 am EDT

THE COMMENT ABOVE SAY'S in Quotes SOLVED BS!
I got a Netspend card last year 2016 and it has been nothing but fraud on behalf Netspend no one else. First off I have two law degrees, therefore, I know law and know what Netspend is or what they are up too. When I got the card it was for my email account, Protonmail based in Switzerland, so I authorized it and since I only have one email account it just makes sense that they would not block it again since I explained that this charge was a reoccurring monthly fee however they blocked it again. So, being out of the country working for the international criminal court or ICC one is actually prevented from dialing outside the country so on speaker phone through my lawfirm all I got was idiots there, putting me on hold then transferring me around, and when I finally did get this guy he said he needed to verify my identity... OK. But then he started asking me if I had ever lived here or there and I said no no no etc, then he asked me if I knew this person this person etc I said no no, and finally I said listen pal, I never give those details out and it sounds like your asking me who I know from facebook, and security questions are supposed to be questions and answers prior to one setting up an account, not after the fact, So this [censor] then replied I'd have to call back in 24 hours because my verification failed. I said wait, the five dollars on my email account was used before then you blocked it again only so you could dupe me into intelligence gather questions, which I know is unlawful. My advice is not to use them ever and yes I am filing a lawsuit against Netspend for fraud as well as some other unlawful violations. No one should entertain this because, as I said to Netspend, how do I know this conversation is secure? Furthermore, I never disclosed names of distant family members or 20 year old addresses etc to them before and find it's a security risk even saying more. Therefore, when I cost them 20K in court I think they might pull their heads out of their a... DO NOT USE THEM, if you do and they mess about seek legal action and/or sue! Keep receipts for travel, time on the phone, time wasted gas etc and sue. simple as! FRAUD on NETSPEND STAY CLEAR

G
G
Gregory Bowers
, US
Oct 25, 2023 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Bob Sim

I would like to join you in that lawsuit!

A
A
Ashley243
, US
Jun 20, 2017 4:32 pm EDT

netflix is horrible i had my card stolen and they wont return my money! I had a police report and everything and they still wyouldnt return my money im going to sue!

D
D
Donna5381
, US
Apr 27, 2017 11:56 am EDT

I agree with everything said above. Net spend made it so complicated to activate a second card in my spouses name. The end result is they have my money and wont allow me access to it. I have tried to activate the card in my name as I already have an account and active card. No go! finally they said the card was activated. To my surprise when I went to use the card it was denied. You got it! Not activated. Called to get it rectified to no success. The managers and supervisors only speak from a script. I would like to gather everyone who has been ripped off by net spend and sue them with a class action suite. They are big with deep pockets it is time for the customers to speak and be heard. if interested please email me at donna.m.cox66@gmail.com
Thank you,
Donna Cox

V
V
vanentito28
, US
Apr 27, 2017 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Donna5381

Donna call corporate and file a complaint.
I'll give you their direct number [protected].
Explain to them your situation and see if they can help you out.
The other number you are calling is pointless!
They are all ### between the reps and supervisors.
I'm done dealing with them!

C
C
Chantel Harris
Stockton, US
Feb 15, 2022 3:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello my name is Chantel an I no they don't suppose to do this I always make sure I keep records but money besides my direct deposit have deposited into my account an I be in overdraft until I get my benefits deposited for that that following month they not only keep allot of money that rightfully mines when I get my BENIFITS that following month they take the overdraft fees out of my BENIFITS to

View 0 more photos
V
V
vanentito28
, US
Apr 20, 2017 2:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

SIXT RENT A CAR has deducted money from my bank account without my authorization. Last week on Thursday 4/13/17, the merchant attempted to withdraw the money from my account for a transaction that was not authorized by me. The merchant then sent me an email saying that the transaction was cancelled. On that same day I called Netspend and explained to a customer representative the situation that was going on. The representative placed a stop payment against the merchant and sent me an email advising of the stop payment. The representative even guaranteed me that if I did not have the sufficient funds on my account and the merchant attempted to take the money out again the transaction would get declined. The money was reversed back on my account on that same day. Now today I went to Burger King and tried swiping my card and the cash register told me my card was declined. When I checked my account I come to find out I am -$97.04 because SIXT RENT A CAR charged my card again for the full amount of $219.00 even though my bank account only had $123.72 available at the time and the bank allowed the transaction to be posted even though I was told not to worry that it wasn’t going to happen. Now I’m upset because not only did the bank give me false information but I’M BROKE! I have no money in my account and the supervisor that helped me file my dispute told me that I have to wait 10 business days to get my money back? And after the 10 business days if the have no resolution then the dispute is extended to 45 business days. When I asked, "what if after the 45 business days I can't get my money back, are you guys going to make me wait that time frame?" her answer to me was, "YES"! That is totally unacceptable. The reason I need to please get a temporary credit is because not only do I not have any money but I do not get my direct deposit until Wednesday 4/26/17. This is not the only dispute I have to wait for to be resolved I have another one that was placed on 4/3/17 for $300.00 that I have to wait until 4/24/17 for an "update" and another one from March 2017 for $40.00 that was EXTENDED for an "update" on 05/04/17. This is totally unacceptable and I am going to report this bank on every website possible so that only customers like me, will reconsider banking with them.

M
M
Maria Maldonado
Marysville, US
May 01, 2009 10:16 pm EDT

My netspend debit card was stolen on april 25 at approximately 2:30 pm. I reported it to netspend when i noticed it missing on april 25 at 10pm.
One of the unauthorized charges was from creditline merchant [protected] for 39.95. Another was to bestwebclub for 12.95. To vcomm for 14.95. All from nv us total amount of approximately 400 dollars.
How do i protect myself from more charges? This individual was able to change my password and i didnt have access to my own account and they were charging up a storm and netspend didnt put the stop on my account till the 28th of april.
Who is on our side? Our money is not safe anywhere.
Please help me
Maria

P
P
pzt81
, US
Jun 08, 2011 4:49 pm EDT

This card is a joke and trying to get any remedy from un-authorized transactions is worse than pulling teeth. All you get from net spend is this... long wait (on-hold) times while waiting for a higher source to help remedy along with a whole lot of "im sorry" and "rest assured" OMFG! I've tried to contact netspend about my account that shows a history of in accurate transactions for 2 weeks + total on hold time of 3 1/2 hours with no resolve!

#1, they need ppl that speak english. #2, they need more ppl that speak english.

When talking to a customer service rep, you may as well be on an automated line-same replies from what sounds like the same person everytime i call back (but names change.

This company is very shady.

M
M
Monica Elizabeth Mendez Osorio
, US
Aug 23, 2016 1:43 am EDT

My money is not on the card I put 100 in one card and 50 in another Netspend card that I bought at the store I check them and I need to dispute all those transaction because they were not made by me

S
S
Samantha_1991
, US
Apr 16, 2016 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Netspend told me that someone had opened a netspend account in my name and that it was fraud and they had to close both accounts. How do I go about getting my money back since my account was closed?

R
R
Reviewer77813
,
Jan 31, 2016 12:11 am EST

This experience with this company was a complete nightmare. I purchased the card and when I tried to activate it they would not do it. They have given me the complete run around and have yet to refund my money. They are crocks.

ComplaintsBoard
P
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
NetSpend has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered...

Read full review of NetSpend and 128 comments

Overview of NetSpend customer experience

Netspend has been receiving a lot of negative feedback from its customers. Many claim that the customer service is terrible and they have difficulty getting in touch with a representative. Others complain about the website and mobile app being glitchy and difficult to navigate. The biggest issue seems to be with account freezes and holds, leaving customers unable to access their funds. Additionally, many report being charged hidden fees, such as ATM fees and monthly maintenance fees. It is clear that Netspend needs to address these issues to improve their customer satisfaction.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

NetSpend contacts

Phone number

+1 (866) 387-7363

Website

www.netspend.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.