Resolved Netspendaccount locked

T
This review was posted by
a verified customer
Verified customer
Review updated:

I have called numerous of times its been a week my accounts locked i cant transfer any of my money its gonna be another week befofe i get a card so it will be 2 weeks ive gone with no money my bills that were due are now behind have no gas money to make it to work or get food for my family..i have money in my account but netspend wont unlock it to withdraw my money all i get from
Netspend is we understand what your going through...no the #### you dont how can you make someone go 2 weeks without a way to get their money...i watched my direct deposit go into the account and cant use it

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • NetSpend's response · Jan 30, 2017

    Tom,
    We are sorry to hear about the experience you have had with our product.
    Please send an email to [email protected] with some account information and we will get this taken care of.
    Hope to hear from you soon.

    Thanks,
    Netspend

Responses

  • Pa
    Paulawiser Feb 21, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My account was locked i have a card in my name only but when filed its refund the husband name is first so its not on my netspend card wonder if thats why

    -1 Votes
  • NetSpend Corporation Feb 21, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It sounds like you need to add your husband as a secondary to the account, but we can be sure without taking a look at your account. As these reviews are anonymous, can you please forward this review along with some account information over to [email protected]? This will help us locate your account and answer your questions.
    We hope to hear from you soon,
    Netspend

    1 Votes
  • Ie
    Iesha09 May 12, 2017

    My account has been locked and I have no idea why. I haven't had any large deposits or withdrawals.

    5 Votes
  • Br
    Bryant Pollard Aug 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My Netspend account has been locked even though I haven't used it in a few months I need it now more than ever

    2 Votes
  • La
    Lala4187 Sep 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My account is locked with no explaination and it conveniently locked after hours so there is no one to help. If when I call tomorrow nothing is done my next call will be to a lawyer. I have no access to my money to pay my bills I am beyond angry. Do. It use netspend

    4 Votes
  • To
    TonyMad Oct 20, 2019

    @Lala4187 Mine too. I gave them my ID and SSC and they still won’t release my money. [email protected]

    0 Votes
  • La
    ladyneyney Feb 22, 2018

    My netspend account has been locked, I had my refund and my paycheck hit on same day..wtf????

    2 Votes
  • Ha
    Haseeb420 Mar 03, 2018

    My account is locke i called custumer care they said send as some documents like driving licence social security i sent them the documents but still have same issue i mailed customer servies but didnt get reply

    5 Votes
  • To
    TonyMad Oct 20, 2019

    @Haseeb420 The same thing is happening to me. We need a lawyer.

    1 Votes
  • Ro
    Robin Pettice Mar 22, 2018

    I purchased a card on 03/20/2018 and end up leaving my card at work and needed money so I called and did my research and was told by several employees that I could purchase another one and they could transfer the money onto the new card. So that's what I did. Then when I called back to get the money transferred they then tells me it takes 4 hours to process because the managers or whomever has to approve it. To make a long story short they are liars, I still have to wait for the actual card to come; I had no way of getting to work, they asked the same questions as if they do not know what they were doing, and Thank God I found a way of getting to work where I left my card at. And to tell them my situation and they had me to do all that and did not help. They do false advertisement because they lied the hold time to me they are the worst ever and I will not be doing any business with them ever again. So when I get my card I'm done. Netspend needs to be shut down.

    4 Votes
  • Wi
    WilliamTragni Apr 04, 2018

    I'm going to sue them this is ridiculous I need access to my money it's my lifeline...

    4 Votes
  • To
    TonyMad Oct 20, 2019

    @WilliamTragni Let’s get a lawyer

    0 Votes
  • Da
    DarkBlade Apr 27, 2018

    seems like a common experience.

    I got locked out of my netspend account today, I'm guess somewhere between 4PM and 7PM. Because I checked my balance sometimes around 2PM. Tried to login at 6:30PM and I get a message saying Ive been locked out of my account.

    No explanation, no warning, and its after hours on a [censored] Friday so of course I cant contact anyone. Now Im stranded with no access to money until I can somehow resolve this situation. And judging by the previous comments, its going to be a hassle getting them to cooperate and unlock my account.

    The weird thing is I didnt even use my card for anything today. No idea why the account would be locked, its like someone made some sort of error and mistakenly locked my account? I dont know, but this is ridiculous.

    1 Votes
  • Aj
    Aj Jones Sep 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I just need a new card sent to a new mailing address and I can't get through to a customer service agent, and for some reason, the system won't let me do it on-line. I can log-in to view my balance and profile as well as other things. Every time I call 1-86-NETSPEND.. the automated voice teller tells me to please enter my social security number. then after I do... It still wants me to give the last four digit of the last active card, which I do not have. Please send a new to new address and update mailing address
    Arthur Jones
    3808 Nicollet Avenue South
    Minneapolis, MN 55409

    If need future info is needed, please feel free to reach me by e-mail: [email protected]

    0 Votes
  • Ch
    Charlesr00 Sep 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I just got my card went to use it and it would not work even though i just put money on it. So i go to check my account and its saying im locked out and to contact customer service, it wont load the contact by email page and the phone call was no help this place is a joke ive had nothing but trouble with this card and now i got money on it i cant even get to. everyone shoud just sue theses guys. therers way to many complaints of this crap happening it stupid

    0 Votes
  • Ja
    jamescademorrisjr Dec 13, 2018

    ineedmycheckofssideposittomynetspendpremiercardthatsmycomplaintbecauseitwasblockcardnumberis4358886051479428

    0 Votes
  • Fa
    fakkyounetspend Apr 16, 2019

    "Account Locked" Um, why? This is ridiculous, and of course, nothing is solved because these idiots act as they've never heard of "shared account" before. If I give you all the information, and the card has a fucking negative balance, WHAT AM I GOING TO STEAL, EXACTLY?? IM JUST TRYING TO MAKE SURE THE STUPID CARD WORKS BEFORE I ADD MY ENTIRE PAYCHECK TO IT AND THEN DON'T HAVE ANY FUCKING MONEY.

    BETTER YET, WHY THE FUCK CAN I STILL RECEIVE FUNDS IF THE ACCOUNT IS LOCKED, YOU FUCKING MORONS.

    5 Votes
  • To
    TonyMad Oct 20, 2019

    @fakkyounetspend Let’s sue 424-422-2851

    1 Votes
  • Am
    AmberWilliams11111 Dec 24, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I need to send my cash but am locked out of account from wrong pin

    0 Votes
  • Be
    Beth Jones Apr 15, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I just my card and try to activate, everything was going well until all off the sudden when i was about to finish, it blocks me. It showed to call customer service but the automated service is no help to me. Frustrated I try a different link to activate the card and once again no luck. Netspend has not only wasted my time but took the hope of receiving some financial support. Thankfully I didn't put any money in it, I was locked out before I could do anything. Netspend this is for you, you have created nothing but aggravation and, Why are you locking people out? You're customer service it's a joke. Your company should be ashamed.

    1 Votes
  • Re
    Rebecca Reed Apr 23, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I'm need help with my account its locked and i have not been able to to get in it and im trying to fix it and my card can someone please help me out

    0 Votes
  • Ne
    NeeDee67 May 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    They sound about as bad as Cheapoair. I think COVID is going to TKO a lot of these sheister companies who are screwing over customers repeatedly.

    0 Votes
  • Co
    Cowboyway0430 Jun 26, 2020
    This comment was posted by
    a verified customer
    Verified customer

    This company is locked up my card and refuses to release my almost seven thousand dollars have callled and got the run around and sent documents they refuse to acceot my expired drivers license due to covid and our dmv not open any time soon. they dont give a fuck and continue to lie saying they can not contact anyone in cooperate... they flat refuse to be concerned about any severity of a situation nor give a flying fuck if they strand you or starve you as they basicly tell you there is nothing they can do and no managment to assist. this is theivery and I need to know who to call to address this issue immediately I filed complaints with the federal trade commission the fdic and the occ as well as council for lawsuit do not use this netspend they will steal your money and dont give a fick about you

    -2 Votes
  • Je
    Jessica Wohl Jul 22, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Cowboyway0430 I am experiencing this right now they keep giving me the run around and ask for me to send documents which I did and now they can’t reach the fraud department to unlocked my account

    0 Votes
  • Sc
    Scott Nichols Jul 02, 2020
    This comment was posted by
    a verified customer
    Verified customer

    This is complete garbage. I only have like $13.00 on my all access card but can't even access my online account and it's telling me the card ending in, whatever it said, is locked. I really need that has money. wtf NetSpend?? Get it opened, NOW

    0 Votes

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