KIA Motors

Dear Sir,

I bought a used Kia Venga ( 64 plate) from the Brayleys Enfield branch on Sunday 8th January.

I use blue tooth for work constantly. My car before this one was also a Kia Venga but with no in-built blue tooth, instead I had a Parrot unit fitted, but wishing to have a better system which was also neater (not a box stuck on the dashboard) I opted to upgrade to have an in-built blue tooth system and purchased the current car for £9, 000+.

The blue tooth does not work, which is the sole reason I bought this car.

The salesman tried to show me on the day I picked up the car, another salesman also tried on 8th January. Neither succeeded and decided it was a diagnostic problem.

I brought the car back in ten days later when they had an available courtesy car for me to have the diagnostics checked. Unhappy with the service given see separate e mail below.

I returned the next day to collect my car and was told that there was no problem with diagnostics. Only that no one had understood how to work it (extraordinary!). The service reception staff member showed me ...with a series of four clicks how to answer a call (one short, one long, one long, one short) . Takes about four to five seconds for blue tooth to connect, by which time I have experienced every caller hanging up on me. One cannot call out on the system either. This system is unworkable. The handbook says to answer a call, press the call button; no mention of four times or a series of different length clicks.

I contacted the Manager Mr Anam Islam who arranged for me to yet again return (third time in less than three weeks) and a technician would show me how it works.

I returned, yet the technician could not in fact make it work consistently. He seemed to be guessing how to answer the call as well. Thus the system does not work for which I selected this car for and paid for. The ‘boss’ technician has offered to have a parrot unit fitted for me instead. This however is back to square one for me. The whole point of purchasing this car was to not have an additional unit fitted. I cannot believe that because the fitted part is not working it is being suggested I have an add on.

This is equivalent to one of the tyres not working and settling for a bicycle wheel being fitted instead.

Any other product I would be able to return it within 28 days and receive a full refund. This is what I am asking for now. I am unhappy with the suggested outcome, it is not what I paid for.

I have attached my earlier e mail below that I sent to Mr Islam the Manager, for your information. Disappointed to say the least with the management and service received.

Yours sincerely,

Mrs Sheena Amin

EMAIL to MANAGER MR ISLAM sent on MONDAY 23rd January

Dear Sir,
I recently bought a Kia Venga from your Enfield dealership.

I don’t know who runs or manages the garage but it has not been very good to date. Disappointing since the Harpenden dealership I’ve previously used has been a delight to work with.

Firstly upon first collecting my car after buying it, the salesman was unable to operate the blue tooth facility, and neither could a colleague of his on the day.
( If I knew then what I know now I wouldn’t have accepted the car). They decided it must be a diagnostic problem therefore I was to bring my car back in, having phoned up on Monday to book a day.

Bearing in mind my business depends on phone calls, having blue tooth was an absolute priority when buying a ‘new’ car.

I phoned up dutifully, but at any rate a date was not available until ten days later when I could have access to a courtesy car which was fully available. Incredibly long wait I thought but I was caught with no option but to accept this.

Arriving at just after 8 am as agreed last Thursday with my car and to collect the courtesy car, I would have expected the courtesy car to be ready to drive away.
Not so, firstly, the planned car had no petrol in it and so I was offered another courtesy car. I was amazed that both were totally frosted up, no preparation, so I scraped the ice off with my own ice scraper. The service person did bring out a glass of hot water to use, which was laughable, hardly going to unfreeze every car window.

And it was a manual car, sadly because of sciatica and a herniated disc, I can only drive an automatic car without leg pain. Not a comfortable two days in the courtesy car which the service man left me with to work out the controls and put it into gear.

I returned the following day as agreed at 10 am to collect my car. Sadly, there it was covered in ice, I scraped it off myself. In the old days, cars used to also get a wash when coming into garages, I think this tradition has been lost at your dealership.

So, the service man tells me, not a diagnostic problem, just that no one read and followed instructions in the handbook about which buttons to press re blue tooth.
Infuriating if that really was the case !

However to answer a call, one allegedly has to press the button once short, twice long, once short...needless to say every phone call I’ve had since Friday, the person has hung up on me as takes too long to answer.
Reading the handbook, there is no mention I can see, of this need to press buttons. And I still can t phone out.
The handbook says
‘Answering a call
Press the Call button on the steering wheel remote control to accept an incoming call.’

I can t believe what I’ve been told is correct. It’s an unworkable nightmare !

Oh and last point the service man forgot to give me back my car’s spare key. Admittedly I forgot to ask, but I’m not surprised at myself, as I was highly irritated !

I phoned on Saturday re the key, she said she’d leave a message for staff on Monday. I called today, no message had been left from Saturday as far as could be seen I was told.

I am not driving all the way to Enfield, ( I’m in Edgware, took me an hour last week to get home ) yet again to collect a key, when I should never have had to go back in the first place. I need it posted by secure means. Thank you.

Yours sincerely
Sheena Amin

Greetings.

This is Ruth Solante, owner of Kia Rio Sedan 2014 model with a plate# AAZ7739. I deposited my car in your Kia Gorordo office here in Cebu City, Philippines dated August 2, 2014 for repair. It is almost 1 year and 6 months but my car is not yet fixed. Your staff keep on telling me that the steering wheel didn't arrive yet. How long will it take for a big company such as Kia to provide parts for your car? For God sake, it's been more than a year and you guys kept on saying the same thing.

I am formally demanding from your office compensation and delivery of the above mentioned unit within 30 days.

As to note several calls and verbal follow up regarding the repair of the unit but was not given preferential attention. As a result, I am experiencing inconvenience and hassle in transportation thus affecting my daily work and additional expenses on my part due to expensive taxi fares of which I am compelled to take considering the nature of my work. The delay on your part has compelled me to make this demand and to seek indemnification of damages if not address as so demanded. I have contacted my attorney on what case to file because of this inconvenience.

Hope this could merit your preferential attnetion.

If you wish to contact me, you can email me at [protected]@yahoo.com or call me at [protected].

Ruth Solante

Dear sirs,

My name is Paula Monica Ivelino and I write you this letter because I am desperate about my Kia Sportage that I bought in the end of December 2015 in Portimão, Portugal.

After a period of 3 months I encountered some strange sounds inside the car that had nothing to do with normal noise that a car produces during driving it.

Of course I went to the dealer and they made quality controls to encounter the noise and to resolve this irritating defect.

However, after one year and more or less 10 appointments in the garage I still suffer from unacceptable noises the car produces and it seems that Kia is not able to let me enjoy a car that offers comfortable kilometers.

I am very disappointed that it seems impossible to offer me a comfortable car which I thought the Kia Sportage is, and therefore I did a big investment.

I am curious to know your point of view and what you like to do as a proposal.
For me the only solution will be to substitute this car for a new one to have the possibility to forget a difficult year in which I suffered from noises that take away the pleasure I expected from this Kia Sportage.

With compliments,
[protected]@gmail.com

Friday 28 october 2016
Kia weltevredenpark - [protected]
On 28 october 2016 I emailed a complaint through to the dealer principal and service manager regarding a brake pad issue that I reported with an explanation about the inferiority of the brake pads and I have not received any feedback or a call from any of the 2 above mentioned individuals to resolve the issue. I received a read-receipt on both individuals but no contact made (See email details below)
Request a no-charge replacement on the brake pads

Copy of email send to service manager: [protected]@multifranchise.Co. Za and dealer principal: [protected]@multifranchise.Co. Za:

Good morning selim,

I’m writing this email to you as my car was serviced (75000km) on the 5th of october at weltevreden branch.

I received a call from the service department, while servicing the car to say that my front brakes needed to be replaced and had only 2mm left on the pads.

I immediately queried this as my brakes was replaced at around 57000km also at weltevreden branch.

Now to give the comparison here, I bought the car as demo model from kia virtual in edenvale and with 7000km on the clock. Brakes got replaced at 57000km, meaning that I drove for 50000km of that but in total 57000km. So now at 19000km further on the new brake pads i’m told that the brakes are in need of replacement again.

When I got called from your offices, as a follow-up call to check if I was satisfied with the service, I agreed that the service was great, however not happy about the brake pad situation and would like for someone to call me and explain how this is possible, and maybe we are dealing with an inferior product as it is impossible to only get 19000km from the brake pads.

I trust that my explanation above is clear and should you require additional feedback then please feel free to ask.

Regards

Rudolf van pype | proposals co-ordinator | proposals
Address: 21 galaxy avenue, linbro business park, johannesburg, south africa
Direct: +[protected] | fax: +[protected] | mobile: +[protected]
Email: [protected]@energy. Zestweg.com | internet: www.Zestweg.com

Zest energy a zest weg group company

[removed]
Vehicle owner: [removed]
Contact: [removed]
Kia dealer: http://www.driveextreme.com/

I really, truly regret having to send this letter. I have always had very positive experiences with kia and this dealership. I have purchased the following cars from this dealer: kia sedona, kia sportage, hyundai elantra, kia sorrento. I have always been a loyal customer not only to kia, but to this dealership. I am surprised at the current situation because of my past positive experiences and customer loyalty.
I currently own a 2011 kia sorrento – fully loaded. I brought the car in for repairs because the car continually stops while driving. Order of incident:
A. Panel lights all come on
B. Air conditioner turns off
C. Radio turns off
D. Car stops
The following has been going on since the beginning of summer:
1. Car was occasionally stopping while driving, then when in park for a while would start and be fine.
2. Called kia to replace battery on a saturday – they do not do battery replacements on saturday so had auto zone replace car battery
3. Problem continued
4. Replaced key fob batteries at kia
5. Car continued to stop while driving
6. Had to have the car towed to kia service for diagnostics – it stopped and wouldn’t start – diagnostics indicated starter was bad; replaced starter (Although car started fine after it sat a while the main problem was it was stopping when driving) — at $800 fee plus $70 towing fee
7. Kia also replaced a recall on passenger side door latch that was working correctly when I dropped it off. The newly replaced door latch does not allow for passenger side door to open from the outside consistently.
8. When I picked up the car, kia reported incorrectly on paperwork as car would not start – the car starts with the exception when it stops while driving, it stops when driving per a-d above. I asked the tech about this when picking up my car.
9. Kia said it likely was the starter and my car would be safe to drive to branson missouri from bloomington illinois with my 76 year old parents the following week (I knew better by the skepticism on the maintenance tech’s facial expression to the question)
10. I further expressed my concern with lack of confidence that the starter would not fix the problem and it appeared that the battery is not holding a charge and I didn’t want to turn around and pay for towing in a week. Kia said would pay for towing if this happened again.
11. I did not take on the car on vacation, but left it with my spouse to drive for the week
12. While on vacation, car does the same thing while spouse is driving it
13. Had to have the car towed (Again) to the shop
14. Kia said if they mis-diagnosed, they would reimburse me for towing
15. Spoke with a manager to remind them they indicated they would pay for towing. The manager arranged for towing and payment (Which if you see in step 9 – they said they would then said they only would if it were their fault with the diagnostics – should not have needed to speak with manager to get this accomplished since I had confidence in the integrity of their word
16. When speaking with them about the problem 2 days after it was towed in i:
A. Asked kia to drive my car in order to replicate the problem (It happens approximately every 7-14 days). Gave them permission to even take it out of town and to have a tech/mechanic drive it to and from work each day. They assured me they would do their best to get it to act up.
B. Suggested kia contact home service office to see if other problems like this have been reported
C. Suggested kia do an internet search since there was an issue with figuring out what was wrong – plenty of replication of this on the internet. Here’ one report example (http://answers.edmunds.com/question-2011-kia-sorento-stops-running-driving-traffic-144329.aspx). There are several examples out there with various makes and models
17. Kia said they drove the car and could not recreate the problem and to pick my car up
18. The car was in the shop for 6 days and they put less than 6 miles on it in order to ‘replicate’ the problem
19. The paper work indicated the problem with the car is that it would not start – again, the car stops when driving – it always starts initially.
20. Called kia to ask how they were going to remedy this situation given the facts:
A. Service doesn’t know how to fix the car
B. How can they make it right
21. Awaiting a return call
22. 9/21 – sent a formal complaint (This letter) to kia main office as well as extreme. Heard back from extreme dealership and the response is “I have forwarded your comments to our kia service department.”
23. I requested it go to a manager or above.
24. Kia returned call 9/21, apologized, and suggested I bring the car in and they would drive it some more – they were unable to provide me with a car, however told me if I would bring in the following thursday they would take a look at it and have a car available to drive. A cell phone number was also provided should the car break down before the thursday appointment. Kia indicated that way my husband and I can put the miles on the car and drive it around since it breaks down every 7-14 days. O
A. Of note, this is a dealership with a lot full of cars not being driven that could have been used
B. Also, a rental car could have been secured and paid for
C. Wondering if this is when the service shop had an open appointment?
25. Called kia support because I located this online. My vehicle was not part of the recall. I tried to explain to the customer service rep the problems I was having and he only described the warranty to me. I did not have questions on the warranty but the call. 800 # was not helpful at all. They indicated they would go by what the dealer tells them.
26. After no resolution reached (Or even an offer for a trade-in) I sold my car to a wholesaler and purchased a non-kia vehicle from another dealer.
27. I did hear of a person traveling chicago to bloomington having the same issue. The car was taken to a kia dealer in chicago and they replaced the engine and fixed the problem – at the first occurrence.

Thank you for allowing me to submit a complaint. I look forward to a resolution to this matter.

Best regards,

[removed]

Video of what happens: http://www.bing.com/videos/search?q=2011+kia+sorento+stops+running+recall&&view=detail&mid=5b8476185a1066123e895b8476185a1066123e89&rvsmid=1a1d8e093a61facee2931a1d8e093a61facee293&fsscr=0&form=vdfsrv

Links to other complaints with similar issue:
Http://www.torquenews.com/108/kia-sorento-recalled-stalling-problem-finally
Http://www.carcomplaints.com/kia/sorento/2011/engine/engine-2.shtml
Http://www.arfc.org/complaints/2011/kia/sorento/10875673.aspx

My self Midhun Yesodharan an Indian lived in Oman and now moved to Dubai. I brought Kia Soul from Oman, Sohar in Feb 2016 with finance which is arranged by the dealer. At the time of buying the dealer agreed that there will be a buy back offer for the first year which is 75% the Net price. And in Oct 2016 i got transfer to Dubai and I went to this dealer for giving this car back as per Companies Buy Back Policy. Dealer rejected to buy back and they says for Kia Soul there is no buy back offer. If i need to take this car to Dubai then I have to complete the finance company loan and Oman police didnt allowed to cancel my Visa as there is car and car loan in my name. So i moved that car and loan to my brother's name and i came to Dubai. Now my car is Idle in Oman and I am sending the monthly installments to my brother for paying the car loan. I was totally satisfied with KIA performance and I suggested Kia to others. But due to this incident i have completely lost trust in Kia and now no idea how to sell that car with out getting much more loss as i have lost too much money for the loan transfer and all.

My Kia Motor blew and is under warranty. They have had my car 41 days. I have a rental.I was just told the motors are on back order 2 1/2 months. You would think they would want you to buy a new car and not deal with all this bs.No they want you to wait tell car is fixed then you trade it in.So I tell them you guys will be paying for rental for four to five months and your losing money!You guys are putting out 6 to 7 grand on a rental .Wouldn't you like me as repeat customer? Work with me people!

I'm very disappointed in the way KIA handled my recent situation. Our drivers side headlight was replaced after an accident and it holds water, which we didn't notice until we had an abundance of rain shortly after the 1 year warranty ran out. I'm sure it was defective long before we noticed it. If I purchased the car new it would have had a 5 year warranty but their brand new replacement parts only carry a 1 year warranty. Go figure? After several trips, waste of time, to 2 dfferent KIA dealerships to determine if it was defective they flatly refused to give me a new headlight. A little Goodwill would have gone a long way with this customer. Sad to say I won't be looking at a new KIA when we are shopping for a new car

I went down to Joey Griffins Kia only to get rejected. They did false advertising, flyer say come down, if you have repossession, bankruptcy, bad credit come down, and we will get you and a car. I went only to get turn down. Something should not be put in a flyer if it's not true when you come face to face with the person. Below is the email I sent to Mr. Joey Griffins located at 3249 N. Church Street Rocky Mount NC;

Yall did false advertising.I can't believe I came for that loot loot only to get fool for coming. And won 3 freaking gold coin. This is false advertising, it Joey commercial has thumb up grantee approval. I want to tell everyone that had a advertising ad to turn around this is just to get you down here. I am disabled and I come to get a vehicle the guy give me high hope only to get turn down and I had the 1500 check you had issue. Where are the real salesman. What going on if I knew I was not going to get approve I would have not let them pull my credit or my daughter, she told him she didn't want a car and he still persuade us. I need a car new or use. Pass this to Joey Griffin or I am writing the headquarters about false advertising.

Went to Allentown, PA Kia Service Center on 12/03/2016 at 12:15PM.
Invoice #- 17824
Customer # - 34523

Said job can be completed within 2 hrs.

Requested a transmission flush for my vehicle nothing else. I waited in the lobby for about 2 hours. Didn't think much of this since a transmission flush usually takes about one hour. I walk to the front desk to inquire about my car about 2 hrs after to learn that the car is done. At that time, I was also told that my car does not require a transmission flush and that all they did was drain. I was not told until after the service was done that they performed a drain and not a flush. Moreover, learned that my car was done and ready about 45 minutes from when I arrived and turned over the car to service. I was sitting in the waiting area for for 1.25 hours for nothing. I know this because I saw service tech drive car out of garage and parked. Soon after I went to car where tech parked, to get papers. Car was not moved when I picked up after paying for service.

I should have been told that a drain was being performed vs a flush before service was executed. Not to mention the complete negligence of time management. There is no excuse for this and I can only conclude unethical behavior was taking place here or is a form of deception.

This experience confirms trust issues I've previous held with dealer service shops in general. I expect credit on my bill for this unprofessional and poor handling of my service experience. Your response and action will determine whether I will consider doing business again with Kia.

I am writing to complain about the horrible service I have received from the Kia dealership in Abuja. I bought a car that was under warranty and shortly afterward, it broke down and had to be taken to the dealership. I was informed that they needed to order a part and rather than sending it on a plane, it was sent by boat and somehow took two months for the part to arrive in the dealership. Even on a container ship it should not have taken that long. Now that the part has finally been replaced, the car is still not working. The entire time the car has been in the shop the mechanics did not try to find out what else was wrong with it, did not try any other way to fix it. Every time I call the shop it takes 2 or 3 phone calls to get someone on the phone who can answer a simple question. Many times the person on the phone has said they will call back, and they do not call back. They do not offer a loaner car while mine is being repaired. Honestly, what is the point of a warranty when you do not offer this basic service?

The entire service department has repeatedly lied about when the car will be ready, lied about returning phone calls, and generally been incredibly unhelpful. I will never buy another Kia and I will tell everyone I know not to buy from them.

Dear All
Please consider the below email as a complaint from KIA’s office in Egypt, here is the story below:
I decided to buy KIA Sportage LX FO 2017, on 26th of April 2016 I paid a down payment EGP 50, 000 and signed a contract with total price EGP 265, 000 “the price is subject to change” as to receive the car after 4 to 5 months.
Till July no one from KIA called me to tell me if there is any updates regarding this deal, so I decided to contact Mr. Ahmed Khaled the sales manager who was responsible of my deal to follow up with him so I can start preparing the bank loan and when will get the car and I knew by coincidence that the price has changed surprisingly to be EGP 290, 000 without any notification from the sales manager or even through the call center, however I accepted the raise and I was informed that I will receive the car by end of July or beginning of August.
Again till mid of September there is no updates and I called the sales manager again to know what’s the updates and the reason of the delay and again he surprised me with another raise in the price without informing me to be EGP 329, 000 and I accepted knowing that I will receive the car by end of September “as by end of September the time frame of 5 months to receive the car will end as agreed at the beginning”.
By end of September I contacted the sales manager to know I will get the car and had no answer, he advised my husband “Emad Mansour Morcos” to communicate with Mr. Amgad Elfiky, the General Manager.
When my husband communicated with him through phone calls as he was in Korea at that time, he apologized for the delay and he promised to receive the car by mid of October and he also compensated us car cover, maintenance for the 1st 20, 000 kilos with no fees.
Upon Mr. Amgad promises I started to prepare the bank loan and sold my car to cover the total payment and this made me to rent a car for EGP 250/day.
On 26th of October I went to KIA’s office to deliver the rest of the amount via cheque payment with total amount EGP 279, 000 and he confirmed to receive the car within 4 days as it is already at the free zone in Alexandria.
After a week of November with no updates and no communication from the general manager and the sales manager, my husband decided to check with another person working in KIA to know from him what is the exact problem and the delay of receiving the car and we surprisingly knew that our car is not even at the free zone and the general manager is just lying!
Based on all the above here is below my request and how I want to be compensated;
• I won’t accept any other delays to receive my car and I want to receive it in 15th of November as agreed with MR. Amgad.
• I want a compensation on the car I had to rent starting mid of October EGP 250/day till present.
• Due to KIA’s delay and bad customer service I want the price to be adjusted to the original price EGP 265, 000
Here is with email attached all the documents that confirms all the above dates of payment.

Waiting your reply
Thanks
Dina Mousa

bought two vehicles brand new from Kia at your Thorton Road dealership in GA. The warranty hasn't covered anything that has gone wrong and we have had several repairs done on both cars. In addition, the call queue to make appointments is almost impossible to get through within an hour. This is frustrating beyond measure and no where near our expectations when you guaranteed us bumper to bumper coverage. At this time, I asked them if they would cover a headlight. And they simply said no.

I would like to know your opinion on this matter before I proceed with what I want to do in this incredibly frustrating circumstance.

It is my surprise that the customer satisfaction is not one of the elements of KIA services
I had the worst experience ever with cars
I had tried almost all brands of cars non with same experience
My problem started with a wrong by the salesman in riyadh saudi arabia who convinced me to by two cares of carneval 2015 for my family and he insured me that they are almost same features like 2016 with was completely different when i received them
I had to return both and change to 2016 model with a promise to refund the other car that was 1 of Sep 2016 which until now was not done( 30 days)
The other car was received in very bad condition and very dirty and was delivered just a night before a vacation for 10 days . I tried to clean it but still has some darts on the glass and body.
I tried to contact any one in the KIA saudi with complete ignorance

I had put a complaint to ministry of trading saudi arabia and i though as an international KIA this will not be acceptable for you

I am looking forward to have a real action that would reflect the customer value in your company

Beware of the "kia"dealer in saudi arabia.  "kia-aljabr"

"january 21, 2014"; I delivered my kia opirius to the kia maintenance center, while still covered by warranty.

"february 14, 2014"; was the written  date that the kia maintenance representative stated that I can pick up my car, and it is completely repaired.

"september 27, 2016"; thirty (30) months  later; the "kia-aljabr" still have my car and refuse to fix my car and refuse to give me my car; because they claim that they have dismantled my car.

Read why

I am a 46 year old transplant surgeon, working in one of the largest hospitals in riyadh, saudi arabia.
I "only" mentioned the above; what and where I work, in order to emphasize that my patients trust and confidence in me with their lives; and I perform "transplant  surgery", liver or kidney transplant.

However; kia-aljabr, do not trust their customers and they didn't believe me when I told them that I perform regular oil change for my kia - opirius.
My kia suddenly began making strange sounds from the engine and then just stopped. Because; it was still covered by the kia-dealer warranty; so I put it on a trailer and took it to kia-maintenance center.
They received my kia and accepted to repair it, as it was still covered by warranty; and they even gave me a delivery receipt, stating that they will finish the maintenance service of my kia car within 2 weeks.
When I went to pickup my kia car; 3 weeks later. They surprised me by stating that my car was not covered by the warranty; because I didn't make oil change at their service center. So; I provided written and documented proof that I consistently changed the engine oil every 5000 kilometers. When I presented the proof that I properly and regularly did change the engine oil; the kia maintenance representative took the documentation, of my oil change, and they will send it to the warranty department and they will contact me with their reply.
6 months later; they replied by rejecting my written and documented proof of oil change and because they had dismantled the engine, they said that in order for them to put the car back together again;  I will need to pay about 10, 000 dollars.

Thirty (30) months later; the "kia-aljabr" still has my car and refuse to give me my car.

Mr. Jang won (Justin) sohn, president ceo of kia motors, is this the policy of the kia motors company?

"how would you feel if I refused to perform surgery for you, when your life depended on it."
Because that is what you did when your company took my car and refused to repair it and refused to return my car back to me.
You prevented me from doing my job; performing surgery and treating my patients; because I was too busy trying to get my car back and other times I was trying to find someone to drive me to work to do what I do best; helping people and saving lives.

To: KIA motors.
Date: September 17, 2016

Subject:

When I visited KIA service provider in KSA / Jeddah in order to repair the abnormal case from the Clutch Plate (Optima 2015) I faced up abnormal communication and the strange things that come from the Al-Jaber company ( Local Dealer ) they said the problem solved meanwhile it is still existed. Furthermore, there is only one maintenance representative is responsible of all cars in the site. Also, I received a confirmation message says that “ the repair was carried out”. Additionally, there is only one customer service representative dealing with all customers, which takes long time to serve all. This kind of delays will impact the company KPI if it is exited, as I am sure it is not matching the company vision and mission.

I am writing to you and I am sure you will take care about this otherwise I will ensure this matter will be highlighted enough to all personnel.

I am seeking you kindly support to resolve this issue ASAP, otherwise, I will complain this issue to the government and news papers as well as the social media as we are in open world.

Waiting your input shortly.

Name: Turki Kabli
Phone: +[protected]
Email: [protected]@gmail.com
Jeddah, KSA.

Not only was I dupped into buying a 2015 Kia Cadenza from Fucillo Kia in Cape Coral, Florida. I sent my payment with a post dated check and letter explaining I only get paid twice a month and not to process the checks before the posted dated. Not only did KIA Motors cash both checks leaving my checking account several hundred dollars negative, my bank charged me two NSF fees. When I called KIA I was told that basically my letter was totally disregarded and it is not "their" responsibility to read letters just process payments. So now it is 8/24/16. I do not get paid until the 1st of September, I have NO GAS, NO FOOD and two children to take care of, and KIA will not help or do anything for that matter at all! So far everytime I have called I have had to wait OVER 20 minutes just to speak with someone to be treated like crap from the reps working there!

Hi my name is Tonya Morrison Me and my boyfriend(John Mertz) bought new Kia souls and didn't realized that the vehicle did not come with spare tire. We had to take our dog to the emergency vet on Tuesday August 2nd. After we got there my boyfriend noticed that he had a flat tire. He had just purchased the Kia soul 3 months prior. He looked for a spare tire to put on so we could get home and found only an electric tire pump. We didn't get home until 10:30 at night and had to pay a $230 tow bill because we did not have Kai emergency tow number. When we did contact Kia the next day it took them two days to fix the tire because they had to order the tire. The customer service was ridiculous. I was on the phone on hold for an hour with the Kia tow service. I am the co owner of my boyfriends Kai and I am hoping I at least get reimbursed for the $230 tow bill that I submitted the next day to Kia.

Dear Sir / Madam,

I would like to make a complaint on my air cond compressor. It has a knocking sound when I switch on my air cond. I went back to your service centre (Kia PJ Redcube), your staff told me cannot be claim and rejected to submit the complaint to you due to I'm not going back to Kia service my car anymore. I have a question now, is it I change my oil filter and engine oil will affect the air cond compressor? My compressor never get touch or remove by anyone. I think if there is a warranty sticker, it still nicely stick there. I really hope that you can solve my problem. I fully support Kia before, I've introduce at least 5 friends to buy Kia. Please give me a reply as soon as possible.

Thank you.

I bought a KIA Cerrato Koup 2015 1.6 AT GDI new from kia Northclift in August 2015. I must say worst dealership to purchase a vehicle from as they make you sign all the paperwork, then they submit to the bank and closers the deal to take ownership. They then go behind your back to the bank the day you are to receive your car and pull it out and amend as they advise “an error was made”. That is illegal in our country without consent but done by them. Not even a year old yet. My vehicle is financed over the next 6 six and this is quite a high amount of money to finance for a vehicle to which I am loyal to the brand as this is my third Kia.

I purchased this vehicle with all the extras and loved the brand as I never experienced any issues with my previous Kia Koup, and my Kia Optima. Until I purchased my current Kia is where I say not true. This Koup however has endless technical issues from 3 months old.
I have had issues with this car within 3 months of taking ownership which I have history communicating with Kia. My car was 4 months old, had its injectors replaced, spark plugs replaced, and me without a vehicle for almost a month. This was due to them actually finding fault to what was wrong with the car as they could not say and had to wait for Kia SA to advise.

My car had no power, smoking, shuddering, jerking.
January 2016 four of my injectors in a less than 5 months old car was replaced, with spark plugs. This was mentioned that Kia cannot advise why a new car had to replace parts of such importance.
I was told that this was the issues found and that after replacing these parts my car will never give issues again.

Sadly this was not the case. I purchased a brand new Kia Koup first owner and my car is more with Kia in their workshops than with me.
May 2016 four months after the parts were replaced, the problem started with my car again, worst than the first time. I was told coil packs, I was told alternator pulleys all sorts of issues which they themselves cannot believe a brand new car packing in all the time.
Coil packs replaced, alternator pulley replaced problem is not fixed. My car has no power, jerks, miss firing and the list goes on.
I was told a brand new car will be striped to find what the problem. I am currently going three weeks now without my car. I was further advised that my four injectors and spark plugs will be replaced again, again in a car which is not even a year old.
This was now advised to me last week. I have purchased this vehicle less than a year ago. My car spends more time in the workshop than with me. I bought a brand new car as my job entails me to be on the road. Unfortunately I have purchased a defective vehicle which Kia cannot replace. Rather keep I have to keep and keep replacing engine parts. KIA received a lump sum of money from the bank which I have to pay over the next six years and I have to drive a vehicle that breaks down and sits with them every five months.

Honestly this is unacceptable. I have been to Kia, communicated the issues to KIA SA and till now received nothing back besides a broken car which is at Kia workshops and an installment which I keep paying for without driving.

Honestly KIA is not a brand to market. Not a brand to drive, as it is really disappointing to drive a brand which is defective and has no worth of money.

This car must be replaced, there is just too much issues as it was bought brand new and less than a year old.

This I will expect from a sideline business car sales, really not from a huge company KIA. We pay for peace of mind, instead receive utter nonsense.
I will defiantly be paying legal cost now as I have received no joy from a brand that claims they good.

Arshad Nazeer
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