Ed Voyles Hyundai - Atlanta
reviews and complaints

Do not bring your car to the Service department at Ed Voyles. I made an appointment and dropped my car off 16 days ago for a rear main seal leak that i had repai=ed there the year before and still am not sure when I'm getting it back. They've given me miss information, ignored my texts/calls and cost my $400 in alternative transportation which they refuse to reimburse even though they told me it would be covered by the warrenty prior to me renting it. No customer service. Very hard to work with.

My Hyundai Santa Fe has been in the shop since March 23rd. Hyundai refuses to give me a loaner vehicle and I cannot trade my truck in because it is still in the shop. My car rental fees paid by my insurance is adding up by the day. So, I asked Hyundai to be reimbursed for my car rental fees, at least and of course they said No. I have surpassed my rental car budget and Hyundai could not care less. I would like to add that engine wiring harnesses being on backorder is a sure sign this particular part is high in demand. They have a lot of parts on back order including their windshields which are now being recalled! The Hyundai 2021 Santa Fes are defective. I do not believe my engine wiring was chewed on by rodents; I believe there was a malfunction in the wiring alone. As a paying customer, I ask that Hyundai at least offset (not only me but others going through this same issue) the rental fees of those affected by this wiring defect. Hyundai has been treating quite a few of their customers like this and it is not fair!

On May 6th I went to the dealership to purchase a vehicle. After signing off on the payment terms for the vehicle, I was told that it had already been sold and that was a mistake. But no worries, we have another one just like it coming in on the next shipment, you can purchase that one, the purchasing terms will be the same. I agreed to that. On May 10th the salesman calls and informs me that the second vehicle was special ordered by a customer, however they had a blue one coming in that I could purchase, again, I was told that the payment terms would be the same. I tell them okay, I will take the blue, however if the original color that I want becomes available I would rather have that. We both agreed. On May 21 the vehicle is ready. I did not finance the vehicle with them so all I needed were the payment terms contract that was signed and agreed to. However, they provided me with new terms $6k over what was originally agreed to. To sum up the explanation I was told that they are increasing the price because of the demand of the vehicle. That's fine, but the original price that was signed and agreed to ALREADY had a mark up on the MSRP. This should be illegal! Be VERY wary of this dealership! Go somewhere else.

After a terrible three months of working with Ed Voyles Kia on the purchase and warranty repairs of my vehicle, I would suggest you avoid this dealership at all costs--and probably avoid getting a Kia altogether. I know I will not be shopping at any Ed Voyles dealership again, nor will I be purchasing another Kia in my lifetime. I bought a car at this dealership at the end of March, and by the end of May, it was broken down with a severe fault and had to be towed to the dealership. From beginning to end, I have had the worst experience here. In the dealership's defense, I will say that the defects with the car are Kia's fault, not theirs. However, the way I have been treated by the service department and the dealership in general has been absolutely horrible, and it's not even over yet. One of the first issues I had arose during my purchasing process. I came to the dealership knowing exactly which car I wanted, right down to the trim level and packages. I was wanting a Kia Niro, and in the Atlanta Metro--as you could imagine--there weren't many dealers that had the Niro stocked, so my options were essentially limited to two different dealers based on the package I needed. Other than some back and forth on the logistics of taking delivery of the vehicle, I put up no fuss while arranging to buy my vehicle. Like I said, I went in knowing exactly what I wanted and didn't try to haggle on price or anything. The salesman tried to intimidate me into taking the Kia's leasing offer instead of my own pre-arranged financing through my credit union. He tried to confuse me and obfuscate the truth with complex financial arguments, like the fact that I could not get approved for financing without my cosigner on the deal. I had applied with a cosigner to see if Kia or the dealer could do a better offer than the pre-approval that I had, but when I told the salesman I had other options outside of their abysmal leasing offer, he spent a long time trying to convince me that my chances were useless without his help. He was pushy and aggressive throughout the process, and I wish I could have gone somewhere else, but as I said, I had a specific car in mind, and the EV market still doesn't have a lot of options, so I had to keep going with that deal. I wish I had not. Fast forward to May and I had my first concern with my new car. The brakes on my car abruptly started making a metal-on-metal grinding noise, so I booked an appointment and took it in around the middle of the month. A service advisor and tech took my car for a brief test drive and immediately dismissed my concerns about the grinding noises. The tech tried to say that it's a normal process as cars age, even though the car was less than 2 months old! To add insult to injury, the service advisor added a claim that it was just the regenerative braking noises that would allegedly be normal for EVs. I explained that it had abruptly started in the past week and that the noises still happen when regenerative braking was completely turned off, but was completely dismissed and sent away. The next day, I received a "missed appointment" email and voicemail claiming that I didn't show up for my service appointment. I emailed my service adviser and asked him to make sure the visit was documented in their systems, but apparently that hasn't happened, because I am locked in a battle to get proof of my visit from the dealer, as is REQUIRED by the Georgia lemon law. I even sent a certified letter requesting the documentation that I am legally entitled to, and have gotten nothing. My car then completely broke down toward the end of May, and my experience has been dealing with both Ed Voyles and Kia has been a complete nightmare since. My brand new car--with only 1800 miles--had to be towed to the dealership for repair, as it would not start. Customer service mistake #1: Kia could not verify my eligibility for free roadside assistance and charged me $130 up front for towing my car to the dealership. My car arrived at the dealership, and my assigned service advisor assured me they would look at my car as soon as possible. However, it took them nearly 8 weeks to even start looking at my vehicle, and to this day, nearly 40 days out of service later, they do not have any diagnosis of the vehicle's problems. In addition, the service advisor would often overpromise on the timeline for repairs, and when things fell short, he was not communicative about changes to the plan with my vehicle. Because my car was in the shop, I was pretty desperate for Ed Voyles or Kia to help me secure a temporary replacement vehicle until my issues could be resolved. However, it is unfortunately dealership policy not to authorize a rental car for Kia owners until the issue has been diagnosed, as Kia will not provide payment to the dealership until there is a diagnosed problem. In other words, the dealership is greedy and won't go out on a limb to help customers until they're sure that Kia will give them their money back for doing so. The whole time, Ed Voyles's service department pointed blame at Kia for this policy, when they could easily have fronted the cost out of generosity, since they did sell me the product that was defective. After a week and a half of complaints, I received a call from the general manager. He apologized for all of the inconveniences, including the lack of communication, the trouble with Kia Roadside Assistance, and the delays in repairs. He was relatively helpful in listening to me and assuring me that he was helping my case move along, but honestly, it hasn't really helped all that much. However, he was the first person to suggest that I could get a rental car at the dealership's prearranged ~$45 rate, instead of the going rate of $140 that I was seeing every time I checked car rental sites. I do not know why it took 9 days of my hounding them and asking for a rental car for anyone at the dealership or Kia to mention the dealership rate, but I was glad to finally learn about it because I was told Kia would also reimburse most, if not all of the dealership's rate. Again, I don't know why my service advisor didn't think to mention this, and it took the GENERAL MANAGER to bring this up! The same day I spoke with the general manager for the first time, he checked in on the status of my car in the shop, and noticed something confusing and relatively alarming. He said that he had found a buyer's guide sticker on my car's window and asked if I was planning on selling it. I told him I was not and asked him to provide me with a photo of the sticker on the window. He agreed, yet I never received that photo. According to him, the mix-up happened because another vehicle of the same model came in as a trade on the same day mine was towed in. However, that car was traded in on the Hyundai side of the dealership, and somehow the salesman for that trade managed to find my car keys on the Kia side, and slapped the sticker on the window. Not exactly reassuring for such a mistake to have happened. I finally got my vehicle back three weeks after it had gone out of service, and I was excited to have it back. However, there were two problems that arose the day I took possession again. First, the service department had left off the metal plate--with a "high voltage!" warning-- that is supposed to cover the high voltage battery's service port and my back seat loose and unsecured. I shutter to think what would have happened if I had gotten into an accident and someone was sitting in the back seat, which the dealership had left unsecured. Second, the car broke down again on the same day that I got it back from the dealership, and is still out of service to this day. That makes 39 days and counting out of service for this vehicle, and they have absolutely no idea what is wrong with it. I understand that at this point, the issue is so complex that it requires a specialized field technician that will be sent by Kia, but the customer service experience from Ed Voyles has literally been the worst I have ever had. It feels like at every turn, when there was an opportunity to make a mistake or forget to do something, they did it. I equally disappointed in Kia's response to this struggle, but that could be a whole other long post. Long story short, shop somewhere else for your vehicles. Ed Voyles is not worth the hassle.

I recently went to Ed Voyles Hyundai in Atlanta to have my Chevrolet Silverado pickup truck serviced for my 30K mile required maintenance appointment, below was my experience:

1) The maintenance took 3.5 hours
2) The service technician did not reset my maintenance light in the dashboard
3) They did not replace the wiper blades
4) I went back to the dealership twice to ensure all the work was completed as per the paper work
5) The maintenance cost was >$500.00 and I was not told how much it would cost prior to work being performed
6) They stated that they topped off all my fluids
7) I was caught in a snow storm a few days after the service was done and when I went to use the windshield wiper fluid nothing came out, I took a picture of the windshield wiper reservoir and it was empty. This caused a safety issue because when I was driving through the storm, salt and black substance could not be cleared from my windshield. I had to pull over to find where I could buy windshield wiper fluid to replenish
8) I complained to the dealership twice and nothing was offered in terms of checking to see that any of the work had been performed so I took the truck to a different service center next door and had the service done again, and was charged a discounted $400 for the work to be done
9) I went back to Ed Voyles Hyundai for a third time to let them know what I felt I was forced to do and they rudely dismissed me - I spoke to a representative and he was rude and seemed uninterested in my experience.
10) I will never do business with this dealership again they are overpriced and do not know what they are doing. I was once a loyal customer and I own 4 cars.

Resolution - I request a full refund for the service.

I am looking for a diagnostic report regarding my vehicle from this dealership. On April 24, I called and explained what I thought happened and I was immediately advised that it would take 21 days for someone "just to look at the vehicle". I reluctantly agreed and on April 26, I had the car towed to their dealership. On May 26, 2022, I began calling to investigate the status of the vehicle. Every representative except for maybe one was rude, condescending and gave off the attitude that perhaps I was bothering them. On May 30, 2022 I called in again the check the status of the vehicle. I talked to a Mr. [Name] in the sales department who had just a poor attitude and he told me that I had "reached the sales department and did I want to speak to the Sales Manager"? I told him that I wanted to speak to the manager of the dealership. He transferred me to some voicemail with no name, no anything which was probably not a voicemail for any manager and I was able to leave a voicemail asking for a return call. No return call as of yet. I called the [Dealership Name] corporate office this morning and explained the situation to them. They understood and provided me with a case # of [Case Number]. The corporate office claims they will be investigating and returning my call. I also called the dealership again this morning and was able to get a little help and I was advised that the Service Manager was going to return my call after they look for the vehicle. This would indicate to me that after the waiting period, that the car hasn't been looked at and no one was going to call me to let me know of any status of the vehicle anytime soon. Needless to say, I am patiently waiting on a return call but I do not have any expectations of that call being returned. I would like someone to investigate this business practices as well as verify that these are the rules for everyone, not just a few. I cannot get the dealership to move, cooperate, or more importantly do what they told me they were going to do.

I bought a 2017 Hyundai Santa Fe Sport 2.0Turbo on 5/30/22. Its a Certified Pre-Owned with two warranties. One manufacturer warranty covering up to 100k miles and the other is a "Power Wrap" which they claimed, "Covers everything else the manufacturer warranty won't." I traded in an almost $15,000 car and put $1,000 down payment. I am financing the car at $27,499.82. The same night it was leaking oil, check engine light was on and it was jerking/shaking violently. We checked the oil and it was bone dry. We bought and input 1 qt of oil. I took the car to Service on 5/31/22. Sales put me in a free loaner. I was informed that day that detail got water in my engine's cylinder before they sold it to me and so they had to changed the spark plugs and coils in cylinder 1 due to corrosion. When asked why the oil was leaking (which I have video proof of from my Ring) they said it wasn't and it had oil in it. On 6/7/22 I had to take the car back for the exact same issues. Sales put me a free loaner and Service texted me on 6/10/22 saying they think it's the Turbo. I picked it up on 6/11/22 and they pretended they knew nothing about the "Turbo" text sent and said it was the spark plugs again, but in Cylinder 2 this time. Spark plugs and coils were changed. I took my car home and had my car for 2 hours before I had to take back on 6/11/22 for a 3rd time due to the same issues. I was put in a free loaner by Sales. I was told that Cylinder 2's spark plugs needed to be changed again and that there were some element of plugs loose. I got my car on 6/13/22 until 6/15/22 when my check engine light came back on and the car was reeking of gas. I was in my car all day breathing in these fumes and didn't realize it. I went back and I was officially greeted by [employee name] who immediately accused me of messing up the car by overfilling the tank and/or putting bad gas. He has lied on multiple occasions which I have proof of and now there is no ETA on the parts. Service is charging me $40/day.

August 25, 2022, Thursday my car (Kia Sorento 2022) was towed to Ed Voyles Kia dealership to the service department. My car was broken into and the bottom of the steering wheel and the key ignition was damaged and my car would not start. The tow truck called me and confirmed that he dropped my car off, gave the man at the desk my car keys, and my number to contact me. I filed a claim with my insurance that day. The following week Aug 30. Tuesday morning, service department called to asked me where did I drop off my car because they cannot locate it. I then called the tow truck man back, he again confirmed he dropped it off where it is supposed to go behind the correct building, and took and gave the keys to the man at the front desk named Shone. I called the service department back and was connected to a person named ***, he said that they would go out and locate my car and he would call back. I called back and spoke to a woman, she asked for my vin number (and they already have my info), told me there was a line of cars that have been towed in, and that she would have someone call me back again. I definitely did not feel secure that they would get back to me the same day since my car has been there Thursday and they are saying they cannot locate it. I went up to the dealership that same day and when I get there, they have magically discovered my car. Then, I am informed that they cannot find my keys! I was told the man who took my keys is sick. When they could not find them, they were telling me that they were not given the keys and it would be on me to get more keys. But THEY lost my keys. Friday Sep 2, my keys were found after I had to physically go up there once again! Shone, finally gives me a price for the repair only to realize they do not do the repairs for my car there, it has to be towed to the collision shop next week Tuesday Sep 6. It has now been two weeks without my car on behalf of them not doing their job. This has been an extremely frustrating and stressful experience to say the least.

I went to this dealership while working on Taskforce in the Atlanta metropolitan area after running over a 16-inch shredded tire on the interstate. Noticing a piece of the tire well was missing, I wanted to have it replaced. The gentlemen were very kind; however, after review by my Kia mechanic here in the Atlanta metropolitan area, they showed that the piece that was added on was held together with a zip tie! This is not right, unethical, and not what I paid for.