KIA Motors’s earns a 1.3-star rating from 1619 reviews, showing that the majority of car owners are dissatisfied with their vehicles.
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warranty
bought two vehicles brand new from Kia at your Thorton Road dealership in GA. The warranty hasn't covered anything that has gone wrong and we have had several repairs done on both cars. In addition, the call queue to make appointments is almost impossible to get through within an hour. This is frustrating beyond measure and no where near our expectations when you guaranteed us bumper to bumper coverage. At this time, I asked them if they would cover a headlight. And they simply said no.
I would like to know your opinion on this matter before I proceed with what I want to do in this incredibly frustrating circumstance.
kia carnival
It is my surprise that the customer satisfaction is not one of the elements of KIA services
I had the worst experience ever with cars
I had tried almost all brands of cars non with same experience
My problem started with a wrong by the salesman in riyadh saudi arabia who convinced me to by two cares of carneval 2015 for my family and he insured me that they are almost same features like 2016 with was completely different when i received them
I had to return both and change to 2016 model with a promise to refund the other car that was 1 of Sep 2016 which until now was not done( 30 days)
The other car was received in very bad condition and very dirty and was delivered just a night before a vacation for 10 days . I tried to clean it but still has some darts on the glass and body.
I tried to contact any one in the KIA saudi with complete ignorance
I had put a complaint to ministry of trading saudi arabia and i though as an international KIA this will not be acceptable for you
I am looking forward to have a real action that would reflect the customer value in your company
refuse to repair my kia opirius (still on warranty) and refuse to return my kia car
Beware of the "kia"dealer in saudi arabia. "kia-aljabr"
"january 21, 2014"; I delivered my kia opirius to the kia maintenance center, while still covered by warranty.
"february 14, 2014"; was the written date that the kia maintenance representative stated that I can pick up my car, and it is completely repaired.
"september 27, 2016"; thirty (30) months later; the "kia-aljabr" still have my car and refuse to fix my car and refuse to give me my car; because they claim that they have dismantled my car.
Read why
I am a 46 year old transplant surgeon, working in one of the largest hospitals in riyadh, saudi arabia.
I "only" mentioned the above; what and where I work, in order to emphasize that my patients trust and confidence in me with their lives; and I perform "transplant surgery", liver or kidney transplant.
However; kia-aljabr, do not trust their customers and they didn't believe me when I told them that I perform regular oil change for my kia - opirius.
My kia suddenly began making strange sounds from the engine and then just stopped. Because; it was still covered by the kia-dealer warranty; so I put it on a trailer and took it to kia-maintenance center.
They received my kia and accepted to repair it, as it was still covered by warranty; and they even gave me a delivery receipt, stating that they will finish the maintenance service of my kia car within 2 weeks.
When I went to pickup my kia car; 3 weeks later. They surprised me by stating that my car was not covered by the warranty; because I didn't make oil change at their service center. So; I provided written and documented proof that I consistently changed the engine oil every 5000 kilometers. When I presented the proof that I properly and regularly did change the engine oil; the kia maintenance representative took the documentation, of my oil change, and they will send it to the warranty department and they will contact me with their reply.
6 months later; they replied by rejecting my written and documented proof of oil change and because they had dismantled the engine, they said that in order for them to put the car back together again; I will need to pay about 10, 000 dollars.
Thirty (30) months later; the "kia-aljabr" still has my car and refuse to give me my car.
Mr. Jang won (Justin) sohn, president ceo of kia motors, is this the policy of the kia motors company?
"how would you feel if I refused to perform surgery for you, when your life depended on it."
Because that is what you did when your company took my car and refused to repair it and refused to return my car back to me.
You prevented me from doing my job; performing surgery and treating my patients; because I was too busy trying to get my car back and other times I was trying to find someone to drive me to work to do what I do best; helping people and saving lives.
BEWARE OF "KIA MOTOR COMPANY"; "KIA-ALJABR" in SAUDI ARABIA.
I am a 46 year old Transplant Surgeon, working in one of the largest hospitals in Riyadh, Saudi Arabia.
I "ONLY" mentioned that; what and where I work, in order to emphasize that my patients have Trust, Confidence, Faith and Reliance in my Honesty to the extent that they entrust me with their Lives; and allow me to treat them and perform "TRANSPLANT SURGERY" on them.
However; KIA-ALJABR, do NOT TRUST their customers and they Didn't Believe me when I told them that I perform regular oil change for my KIA - OPIRIUS.
My KIA suddenly began making strange sounds from the Engine and then just stopped. Because; it was still covered by the KIA-DEALER warranty; so I put it on a trailer and took it to KIA-MAINTENANCE center.
"JANUARY 21, 2014"; I delivered my KIA OPIRIUS to the KIA Maintenance Center, while still covered by warranty.
"FEBRUARY 14, 2014"; was the WRITTEN date that the KIA Maintenance Representative stated that I can pick up my car, and it is completely Repaired.
"SEPTEMBER 27, 2016"; THIRTY (30) MONTHS Later; the "KIA-ALJABR" still have my car and REFUSE TO FIX MY CAR AND REFUSE TO GIVE ME MY CAR; because they claim that they have dismantled my car.
They received my KIA and accepted to repair it, as it was still covered by warranty; and they even gave me a Delivery Receipt, stating that they will finish the maintenance service of my KIA car within 2 weeks.
When I went to pickup my KIA car; 3 weeks later. They Surprised me by stating that my car was not covered by the warranty; because I didn't make oil change at their service center. So; I provided Written and Documented Proof that I consistently changed the engine oil every 5000 kilometers. When I presented the proof that I properly and regularly did change the engine oil; the KIA Maintenance Representative took the Documentation, of my oil change, and they will send it to the warranty department and they will contact me with their reply.
6 months later; they replied by REJECTING my Written and Documented Proof of oil change and because they had dismantled the engine, they said that in order for them to put the car back together again; I will need to pay about 10, 000 Dollars.
THIRTY (30) MONTHS Later; "KIA-ALJABR" still has my car and REFUSE TO GIVE ME MY CAR.
"HOW WOULD YOU FEEL IF I REFUSED TO Treat and PERFORM SURGERY FOR YOU; Especially When It Would SAVE YOUR LIFE."
Because that is what you did when your company took my car and REFUSED to Repair it and REFUSED to return my car Back to me.
You prevented me from doing my job; performing Transplant Surgery and Treating my Patients; because I was too busy trying to get my car back and other times I was trying to find someone to Drive me to work to do what I do best; HELPING PEOPLE AND SAVING LIVES.
KIA Service Center has had my KIA Car for the past 2-Years & 9-Months (since January 2014).
I'M TIRED TRYING TO RETURN WHAT IS RIGHTFULLY MINE, my CAR; I HAVE GIVEN UP.
WHAT I WANT NOW IS FOR EVERYONE TO MAKE A STAND AND "BOYCOTT" KIA-ALJABR & KIA MOTOR COMPANY; ALL AROUND THE WORLD.
DON'T DO IT FOR ME, BUT DO IT FOR YOU AND EVERYONE ELSE IN THE WORLD.
IT'S TIME FOR US TO SAY "NO" TO BIG CORPORATIONS; STOP TAKING ADVANTAGE OF PEOPLE.
BEWARE OF "KIA MOTOR COMPANY"; "KIA-ALJABR" in SAUDI ARABIA. I am a 46 year old Transplant Surgeon, working in one of the largest hospitals in Riyadh, Saudi Arabia. I "ONLY" mentioned that; what and where I work, in order to emphasize that my patients have Trust, Confidence, Faith and Reliance in my Honesty to the extent that they entrust me with their Lives; and allow me to treat them and perform "TRANSPLANT SURGERY" on them. However; KIA-ALJABR, do NOT TRUST their customers and they Didn't Believe me when I told them that I perform regular oil change for my KIA - OPIRIUS. My KIA suddenly began making strange sounds from the Engine and then just stopped. Because; it was still covered by the KIA-DEALER warranty; so I put it on a trailer and took it to KIA-MAINTENANCE center. "JANUARY 21, 2014"; I delivered my KIA OPIRIUS to the KIA Maintenance Center, while still covered by warranty. "FEBRUARY 14, 2014"; was the WRITTEN date that the KIA Maintenance Representative stated that I can pick up my car, and it is completely Repaired. "SEPTEMBER 27, 2016"; THIRTY (30) MONTHS Later; the "KIA-ALJABR" still have my car and REFUSE TO FIX MY CAR AND REFUSE TO GIVE ME MY CAR; because they claim that they have dismantled my car. They received my KIA and accepted to repair it, as it was still covered by warranty; and they even gave me a Delivery Receipt, stating that they will finish the maintenance service of my KIA car within 2 weeks. When I went to pickup my KIA car; 3 weeks later. They Surprised me by stating that my car was not covered by the warranty; because I didn't make oil change at their service center. So; I provided Written and Documented Proof that I consistently changed the engine oil every 5000 kilometers. When I presented the proof that I properly and regularly did change the engine oil; the KIA Maintenance Representative took the Documentation, of my oil change, and they will send it to the warranty department and they will contact me with their reply. 6 months later; they replied by REJECTING my Written and Documented Proof of oil change and because they had dismantled the engine, they said that in order for them to put the car back together again; I will need to pay about 10, 000 Dollars. THIRTY (30) MONTHS Later; "KIA-ALJABR" still has my car and REFUSE TO GIVE ME MY CAR. "HOW WOULD YOU FEEL IF I REFUSED TO Treat and PERFORM SURGERY FOR YOU; Especially When It Would SAVE YOUR LIFE." Because that is what you did when your company took my car and REFUSED to Repair it and REFUSED to return my car Back to me. You prevented me from doing my job; performing Transplant Surgery and Treating my Patients; because I was too busy trying to get my car back and other times I was trying to find someone to Drive me to work to do what I do best; HELPING PEOPLE AND SAVING LIVES. KIA Service Center has had my KIA Car for the past 2-Years & 9-Months (since January 2014). I'M TIRED TRYING TO RETURN WHAT IS RIGHTFULLY MINE, my CAR; I HAVE GIVEN UP. WHAT I WANT NOW IS FOR EVERYONE TO MAKE A STAND AND "BOYCOTT" KIA-ALJABR & KIA MOTOR COMPANY; ALL AROUND THE WORLD. DON'T DO IT FOR ME, BUT DO IT FOR YOU AND EVERYONE ELSE IN THE WORLD. IT'S TIME FOR US TO SAY "NO" TO BIG CORPORATIONS; STOP TAKING ADVANTAGE OF PEOPLE.
kia aljabr service provider
To: KIA motors.
Date: September 17, 2016
Subject:
When I visited KIA service provider in KSA / Jeddah in order to repair the abnormal case from the Clutch Plate (Optima 2015) I faced up abnormal communication and the strange things that come from the Al-Jaber company ( Local Dealer ) they said the problem solved meanwhile it is still existed. Furthermore, there is only one maintenance representative is responsible of all cars in the site. Also, I received a confirmation message says that “ the repair was carried out”. Additionally, there is only one customer service representative dealing with all customers, which takes long time to serve all. This kind of delays will impact the company KPI if it is exited, as I am sure it is not matching the company vision and mission.
I am writing to you and I am sure you will take care about this otherwise I will ensure this matter will be highlighted enough to all personnel.
I am seeking you kindly support to resolve this issue ASAP, otherwise, I will complain this issue to the government and news papers as well as the social media as we are in open world.
Waiting your input shortly.
Name: Turki Kabli
Phone: +[protected]
Email: [protected]@gmail.com
Jeddah, KSA.
To: KIA motors.
Date: September 17, 2016
Subject:
When I visited KIA service provider in KSA / Jeddah in order to repair the abnormal case from the Clutch Plate (Optima 2015) I faced up abnormal communication and the strange things that come from the Al-Jaber company ( Local Dealer ) they said the problem solved meanwhile it is still existed. Furthermore, there is only one maintenance representative is responsible of all cars in the site. Also, I received a confirmation message says that “ the repair was carried out”. Additionally, there is only one customer service representative dealing with all customers, which takes long time to serve all. This kind of delays will impact the company KPI if it is exited, as I am sure it is not matching the company vision and mission.
I am writing to you and I am sure you will take care about this otherwise I will ensure this matter will be highlighted enough to all personnel.
I am seeking you kindly support to resolve this issue ASAP, otherwise, I will complain this issue to the government and news papers as well as the social media as we are in open world.
Waiting your input shortly.
Name: Turki Kabli
Phone: +[protected]
Email: turkikable@gmail.com
Jeddah, KSA.
same here.. clearly Albarn has many issues starting from customer service number which they never answer, plus they don't give an accurate expected time to get your issue done or actually fixing the issue!
my case started from 11th of Nov 2016 and it's not done till now!
I'm really surprised by the attitude they have and this will clearly effect KIA image in Saudi market.
I already raised my complain to the chamber of commerce which they still waiting for aljabr representative to reply with the official documents.
waiting your reply and I really want to talk to one guy who can really take care of this and fix it and more importantly he answers his phone!
best,
Ahmed Kalthoum
[protected]
ahm867@hotmail.com
customer service representatives
Not only was I dupped into buying a 2015 Kia Cadenza from Fucillo Kia in Cape Coral, Florida. I sent my payment with a post dated check and letter explaining I only get paid twice a month and not to process the checks before the posted dated. Not only did KIA Motors cash both checks leaving my checking account several hundred dollars negative, my bank charged me two NSF fees. When I called KIA I was told that basically my letter was totally disregarded and it is not "their" responsibility to read letters just process payments. So now it is 8/24/16. I do not get paid until the 1st of September, I have NO GAS, NO FOOD and two children to take care of, and KIA will not help or do anything for that matter at all! So far everytime I have called I have had to wait OVER 20 minutes just to speak with someone to be treated like crap from the reps working there!
no spare tire /jack sold in new kia
Hi my name is Tonya Morrison Me and my boyfriend(John Mertz) bought new Kia souls and didn't realized that the vehicle did not come with spare tire. We had to take our dog to the emergency vet on Tuesday August 2nd. After we got there my boyfriend noticed that he had a flat tire. He had just purchased the Kia soul 3 months prior. He looked for a spare tire to put on so we could get home and found only an electric tire pump. We didn't get home until 10:30 at night and had to pay a $230 tow bill because we did not have Kai emergency tow number. When we did contact Kia the next day it took them two days to fix the tire because they had to order the tire. The customer service was ridiculous. I was on the phone on hold for an hour with the Kia tow service. I am the co owner of my boyfriends Kai and I am hoping I at least get reimbursed for the $230 tow bill that I submitted the next day to Kia.
kia forte 1.6 sx 2013
Dear Sir / Madam, I would like to make a complaint on my air cond compressor. It has a knocking sound when I switch on my air cond. I went back to your service centre (Kia PJ Redcube), your staff told me cannot be claim and rejected to submit the complaint to you due to I'm not going back to Kia service my car anymore. I have a question now, is it I...
Read full review of KIA Motors and 1 commentkia koup sa worst
I bought a KIA Cerrato Koup 2015 1.6 AT GDI new from kia Northclift in August 2015. I must say worst dealership to purchase a vehicle from as they make you sign all the paperwork, then they submit to the bank and closers the deal to take ownership. They then go behind your back to the bank the day you are to receive your car and pull it out and amend as they advise “an error was made”. That is illegal in our country without consent but done by them. Not even a year old yet. My vehicle is financed over the next 6 six and this is quite a high amount of money to finance for a vehicle to which I am loyal to the brand as this is my third Kia.
I purchased this vehicle with all the extras and loved the brand as I never experienced any issues with my previous Kia Koup, and my Kia Optima. Until I purchased my current Kia is where I say not true. This Koup however has endless technical issues from 3 months old.
I have had issues with this car within 3 months of taking ownership which I have history communicating with Kia. My car was 4 months old, had its injectors replaced, spark plugs replaced, and me without a vehicle for almost a month. This was due to them actually finding fault to what was wrong with the car as they could not say and had to wait for Kia SA to advise.
My car had no power, smoking, shuddering, jerking.
January 2016 four of my injectors in a less than 5 months old car was replaced, with spark plugs. This was mentioned that Kia cannot advise why a new car had to replace parts of such importance.
I was told that this was the issues found and that after replacing these parts my car will never give issues again.
Sadly this was not the case. I purchased a brand new Kia Koup first owner and my car is more with Kia in their workshops than with me.
May 2016 four months after the parts were replaced, the problem started with my car again, worst than the first time. I was told coil packs, I was told alternator pulleys all sorts of issues which they themselves cannot believe a brand new car packing in all the time.
Coil packs replaced, alternator pulley replaced problem is not fixed. My car has no power, jerks, miss firing and the list goes on.
I was told a brand new car will be striped to find what the problem. I am currently going three weeks now without my car. I was further advised that my four injectors and spark plugs will be replaced again, again in a car which is not even a year old.
This was now advised to me last week. I have purchased this vehicle less than a year ago. My car spends more time in the workshop than with me. I bought a brand new car as my job entails me to be on the road. Unfortunately I have purchased a defective vehicle which Kia cannot replace. Rather keep I have to keep and keep replacing engine parts. KIA received a lump sum of money from the bank which I have to pay over the next six years and I have to drive a vehicle that breaks down and sits with them every five months.
Honestly this is unacceptable. I have been to Kia, communicated the issues to KIA SA and till now received nothing back besides a broken car which is at Kia workshops and an installment which I keep paying for without driving.
Honestly KIA is not a brand to market. Not a brand to drive, as it is really disappointing to drive a brand which is defective and has no worth of money.
This car must be replaced, there is just too much issues as it was bought brand new and less than a year old.
This I will expect from a sideline business car sales, really not from a huge company KIA. We pay for peace of mind, instead receive utter nonsense.
I will defiantly be paying legal cost now as I have received no joy from a brand that claims they good.
Arshad Nazeer
[protected]
kia carens 2011
• Dear All
Kindly I have KIA carnes with Chassis number 7329059 and motor number 614110 model 2011, as I knew from a long time that any new car you send it to any country you send it with its spare parts which your franchise can change it in any car for the first time for free but your franchise here in Egypt sold these spare parts for us and sold it to us with a very expensive price so I need your support . Also after the last maintenance 90KM I found that the technician stole the plastic cover for the bolts on the four door at ABOU RAWASH branch, EGYPT, CAIRO.so please I need to know if these information is right or wrong as I send an email to kia egypt and they said the these information is wrong. knowing that I knew these information from my friend who works inside kia Egypt, please put in your consideration that I sent this message more than three times no body send to me any feedback which shows lake of interest from your side.
bad service
I bought a second hand 2010 Kia Koup in 2014 April. I drove the car for 3 months and it started giving me problems, it seems that whenever I hit a pothole or go over a hump the "EPS" fault starts showing and the steering wheel becomes hard to turn. I contacted Cardinals Nelspruit and they advised I take it to any nearest Kia dealership which in this case is Kia Alberton, I was assisted by Richard who first said it was rats and he "reset the power steering" again after 3 weeks it started again and whenever I took it back they would reset it because they could not figure out what the problem is, I have taken it more than 6 times. Eventually I got feedup and told Ross (used cars sales manager) at Cardinals to take the car as I was spending so much of my time trying to get the car fixed than actually driving it, the last time I took it to Kia In Alberton Richard said he suspected that the steering wheel censor was faulty and it had to be replaced, it cost R10000.00 and I refused to pay for it as the car was barely 4 months old when the steering wheel problem started. Ross said Cardinals will take care of the invoice. The steering wheel censor was fitted in my car and approximately 1 month after it was fitted the car started again. Kia Alberton do not know what the problem with the car is and I on the other hand I'm paying for a car that is parked in my garage because it is not drivable. I need assistance as I have run out of options. The car is abvioulsy faulty and if Kia can't seem to figure it out then who will? I wanted to upgrade to a newer Kia Koup but I'm afraid because I don't trust the Kia product anymore.. What is happening with Kia cars this days? Traded quality for style? I need help with my problem.
I've bought 3 new Kia's over the last 12 years - My 2003 Rio with 60, 000 miles on it just lost its' transmission without warning - One minute it was fine, the next there was transmission fluid everywhere. It was then that I learned that the 100, 000 mile/10 year warranty the salesman bragged about wasn't worth the paper it was written on as my warranty expired 3 months ago. When I purchased my cars (all three of them) NO ONE mentioned that the 100, 000 mile warranty was an additional expense nor offered to let purchase it. After spending $3, 100 for a new tranny - that initial low cost of the Rio isn't such a good bargain after all. Be forewarned - My advice is to stay far far away from Kia's.
tata indica
I regret buying a vehicle from kia motors midrand. On buying the vehicle Grant the salesman was so helpfull and eagar to sell the vehicle got calls everyday and his cell number to watsup him if i need anything.
When i went to collect the vehicle has i stay almost 300km away from the garage. I arrived on firstly a dirty vehicle, sparewheel flat and full of mud, and absolutly no petrol in the vehicle . when test driving the vehicle the xar stopped without petrol had to stand and wait for them to get petrol, but was charged over R4000 for delivery of vehicle.
I was told they dont fill petrol in vehicles.the salesman Grant then made promises that he will in that week sent me the spare key and service book as they have lost it. Its 3weeks still waiting. When i complained and said i am going legal, i was told by the owner Urie to do so. And ot to contact Grant again. Pause ro mention that the permit is expired on the vehicle and no papers yet, was promised Urie will courier a permit down on the 28 April 2016. When phoning him as i was pulled over by traffic officors he just replied he didnt have any permits. Oh ya and was upset that i phoned him at 7h30 in the morning. Bugger that i am being inconvenienced, no he was being inconvenienced.
Now i am sitting with a vehicle, gearbox faulty, fuel tank faulty, and bearings gone no papers and this vehicle went thru cor by kia motors? How?
How does a garage get a vehicle thru cor like that?
I am awaiting on all complaints to be taken care of only then will i rereact my complaints.
So people for now be aware of kia motors midrand! Not only liers but also sells vehicles that should have not gone thru cor like that.
I do have all emails, messages and photos.
car issue not fixed
I took in my car (kia rio) for service 3 weeks ago. When I got it back I noticed that the gears were different.
When I changed from gear 1 to gear 2 to gear 3, the car didn't have enough power to move forward. It was choking. I took it back, told them what the problem was, they took it in and later told me to pick it up and it was fine. The mechanic didn't find anything wrong as he took it for a test drive. I left only to bring it back 30 minutes later and I insisted that the mechanic to drive with me. We took it for a test drive and all of a sudden, he could hear what I referring to so he said I must bring it in the next day. I did just that.
They dropped me off at work and the driver said he will pick me up around 3:30. No one called to let me know if they are still busy with the car or its done. At 4:30 was still stuck at work, no communication from kia, had to organise my own transport to get there just to know what was happening with the car. Got there, they were still busy testing it and I waited patiently. Then they told me the car is fine, they did upgrades on air conditioner and gear box. Took the car and it still has the same problem it had. No fixed.
kia sportage
Hello,
I purchased a new 2014 KIA Sportage in November 2014 from Helderberg Multi-Franchise, Somerset West, Cape Town.
I have numerous complaints about my purchase. Needless to state that I am voicing my complaints now with KIA HQ as my complaints have yet to be handled, since 2014!
1. Prior to purchase of my vehicle, I was given spec sheets of the 2WD KIA 2.0 CDRi. I was abroad when I purchased the vehicle based on the spec sheets given. When I arrived in country to collect my vehicle, I found that I was not delivered the vehicle according to the spec sheets given - I was given European spec sheets! :(
All I got was a SORRY. I was promised am upgrade of the radio unit and sub-woofer system as the European spec version comes with this. This was never delivered as KIA South Africa did not want to even hear about this!
Cornel, the dealer principal could not do anything further for me unfortunately.
2. On procurement of this vehicle, I found that the Bluetooth connection to my phone did not transfer the call from the phone to the audio system automatically on vehicle startup. The audio system will freeze with message "transferring call to phone" - then I would need to switch the car off, switch Bluetooth off on my phone, and then switch car on again and then enable Bluetooth on my phone for the audio system to work properly.
Helderberg Multi-Franchise’s dealer principal, Cornel, along with service and workshop managers Brent and Richard Haskins, have been trying to address this issue with KIA South Africa since the onset, but always got the run-around from KIA South Africa.
Lately, KIA came back to Richard Haskins with Bluetooth and audio setting changes to address this issue. It seem to have worked on other vehicles of similar radio specifications, but did not work on my vehicle when attempted today.
At this point, I am absolutely fed-up with KIA South Africa as I feel that this radio unit should have been upgraded and/or swapped out 1.5 years ago!
I have recently requested that KIA install a new tow-bar on my vehicle, but put that on hold until this issue is resolved.
I would hope that my radio system issue is seriously looked at now and the unit replaced and upgraded.
I am not reprieved in this manner for the very least, be sure that I will walk into a competitor and trade this vehicle in for another that will add more value to my life than spending valuable time and effort typing this complaint out to you!
I expect a positive response by Thursday, 14 April at 09:00am, else I am going to trade this vehicle in on that very day!
Note that I will also be logging an official complaint with the online ombudsman in this regard as I am VERY VERY DISAPPOINTED with KIA South Africa!
rio 4 doors ceeds
Hello, I hope that you read this claim till end because as a KIA client I need your help. Name: abbes elhosni Phone NB. [protected] Mail: elhosni.[protected]@gmail.com Car Type: KIA Rio 04 doors ceedan. This car was bought the 9th of Sept 2013 in Tunis Tunisia Tunisian Licence plate : 1347TU168 ID Number: KNADN411AE6282154 C-NO JUN 4534 VHE-ID IHF 282154 VIN KNADN411AE6282154 COLOR 3D HU W-O E1306A007D19A SEQ ST19-4534 LINE 2 OPTION 1.2GLS M5 Looking on many advertisements on Kia cars, and the 5 years guarantee proposed (or 100, 000 km), I thought that Kia Motors is a very serious company. 01 January 2016 The best gift of the New year 2016: the car did not start! I carried the car to KIA Motors Djerba-Tunisia after calling and informing them of the situation where the hole maintenance and inspection has been performed. After diagnostics, a report was sent to KIA dealer in Tunis-Tunisia but no respond. According to KIA dealer Djerba / Tunisia we need to change the cylinder head. A MANUFACTURING issue resulted a mechanical failure. After that, the KIA MOTORS Djerba-Tunisia sent a first, a second and a third reminder but nothing, and all these reports to explain that the issue is Industrial and not a bad driving way. Although, the car was economically used ( around 5.2L and 6.9L). It is Monday January 18, 2016 and nothing has been decided. The car is 2 years 04 months Aged and has a total of 37000 km! So if I may please ask your Honor to take action in order to find a solution to my issue with the KIA Motors Headquarters in Tunisia so that they fix my car. I am ready to send you more information and more details, and I hope that you keep me in touch with the progress.
mohave screen unit including gps, dvd, bluetooth is not working only after 12, 000km
I bought the car in January 2015 . from the start I found remote not working for the baggage, windows glass not closing with remote although the car is the top options in KSA. the front tires always covered with black greasy material and in customer service in Jeddah; KSA told me it is the normal of Kia models, this is coming from break. the main problem happened when the screen unit including ;GPS, DVD, Bluetooth stopped functioning only after 12, 000km and the local maintenance agent in Taif city failed to know the cause. it is disappointing to buy a new car with large sum of many to enjoy and then you have to run after maintenance in different cities. also I found in forums this complaint about Kia Mohave screen is common and some of comments that they are using bad quality one.
no response/feedback
I bought a new Rio 1.4 January last year. About four weeks ago, my central locking was giving me problems. I phoned Kia Mokopane and was told the transmitter was faulty. My car was then taken to the dealer. I was told then that the lock was jammed as a result of someone trying to open it with a tennis ball. The car was released and I was told that the problem was solved. The next morning the same problem occurred. I went back to dealer. I was told then that someone tried to open my car with a tennis ball. I did some research on Google and discovered that there is a few customers with similar problems. Even discovered a video on YouTube from a Kia owner with a similar problem. I spoke to one of the technicians at my workplace and he assured me that is nearly impossible for a tennis ball to create enough force to loosen the barrel as they claimed. The same thing happens today when I went into town. On return to my car I was unable to open my car.
kia sol
Noticed on a 3 year old car that the clear coat is flaking off of mirrors and reardeck lid KIA said it was due to leaving carwash on vehicle. Spoke to corporate and the original service person said that it should not have happened on that vehicle. Waited to take vehicle to the dealers paint dept. And never got a call then I called spoke to a rude service supervisor that told me they determined it was caused my an outside source. I asked repeatedly what that was and she could not answer then when pressed she said it was no longer under warranty end of story. Clear coats should last longer than 3 years this is an issue that is on mirrors, door handles, and the hand hole on rear deck lid all that are painted separate from the vehicle then installed. So it is a manufacturing error that they are unwilling to recognize. Beware of this think twice before you buy you could be trying to fix the paint on a kia if you purchase one.
2014 kia optima
I purchased a 2014 KIA Optima new, Now let me say I love the car as far as performance and it is a beautiful car, but after a year I am so disappointed about the cars appearance. My car is a beautiful black car and when its clean and waxed its absolutely beautiful. But this has to be one of the worst paint jobs on a vehicle that I have ever owned. It seems that each week you was it you can find new scratches and you don't know where they come from. I love the car but there's two things I know for sure one is that I will never buy another black car neither will I never buy another KIA. At the least I would like for KIA to give me a decent paint job free or at least at a reasonable price. But out of all honesty I don't expect either or even to hear from them. Thanks,
customer service
This is by far the WORST customer service I have ever experienced in my life. I have a 2014 Optima which has had numerous manufacturer issues since days 1. The issues have consisted of a faulty antenna which took 7 trips to the dealership to figure out and the service manager helping himself to 1, 000 miles on my brand new car (refused to go back there for service)! My sunroof bolts loose and making noise, both backing plates in the front of the car hitting the braking system causing it to shake and make a terrible noise. While in for a backing plate repair the 4th time, they discovered the swing arm and ball joint had excess play and needed to be replaced, after a year and 4 months of ownership and of course, no complimentary vehicle was provided. After being told I needed to have my rotors cut to fix the shaking issue (after one year), I changed the front rotors and brakes $225 later...the car is still shaking. After the way I was treated at this dealership, I refused to let them work on my car any further, that's 2 dealerships down. On top of that, the service manager informed me that he could not give me a work order for that visit or I'd be charged for the work. I waited for 2 hours for my car to be fixed that day after being told I would be granted a rental through corporate, the service manager in Yonkers, NY walked passed me 4 times without a hello or notice that the rental was denied. In the meantime, the tech that took my car for a "test drive" took my car into the back to work on it while I sat and waited for him to return. The car has been in and out of the dealership, total of 25 times in the last year and a half. I have had 3 cases open with the corporate office and horrendous experiences with this as well. I've sent in all of the paperwork that the KIA DEALERSHIPS have given me but of course, it's not enough because it doesn't state that the car is shaking. For some bizarre reason, everything that has gone wrong with the car, Kia corporate and the dealerships find a way to say I did something wrong to make this happen. How is it my problem or my fault that the dealerships do not keep good records of what the customer is stating is wrong with their vehicle? and why do I have to deal with the repercussions of this while Kia continues on taking my money every month? I leased a car to not worry about this nonsense. I'm sick of the back and forth and being treated as if I'm not a valued customer. I want this vehicle repurchased and my money back. The time, money, effort and aggravation that has gone into this vehicle is absurd. I've opened a BBB case to have the car deemed a lemon and Kia is still trying every excuse possible to not have to deal with this. I'm paying a lot of money every month for something that does not function properly and I want this taken care of NOW.
bought new soul. dealership seemed upset that we didn't buy extended warranty.
So we went through the long process of buying a new car. Finally got all the numbers that we wanted and agreed to purchase our brand new white 2016 Kia Soul (yay!). Came time to sign all the important paperwork and a strange thing happened. We've been hearing all afternoon from the salesman about how great the Kia Soul is and their fantastic warranty. Then the paperwork guy goes into a spiel about how the warranty really isn't that great. And Kia will often fight to not fix things under warranty. I'm thinking to myself, "why is this guy telling me about how bad a Kia warranty is now". Then it hits me like a thunderbolt that he's trying to sell us an extended warranty. He shows us an option that's $100 a month over our agreed upon monthly payment. I say we don't want the warranty and his attitude turns a bit brisk. He offers us his "at cost" deal of $35 a month over our monthly payment. I stick to my guns and say no. Then he just gets visibly upset and says in a huffy/puffy voice, "well I guess you just want to pay us thousands of dollars later when things break and Kia won't fix them". He finally gives us the paperwork and title/registration papers to sign and obviously can't wait for us to get out of his office. Is this standard practice? It was annoying as hell and I thought it was quite unprofessional. Would have complained but we got such a good deal on the car I just let it slide. What do you all think?
Yes, it is standard practice. This is how the dealerships make money.
KIA Motors Reviews 0
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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
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