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MyPrepaidCenter.com Customer Service Phone, Email, Contacts

MyPrepaidCenter.com
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MyPrepaidCenter.com Complaints 536

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3:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Bought the $100 mastercard that I cannot use

I registered at your site, and purchased the $100 MASTER CARD to use it for online services back in March and then didn't seem to need it much. And now when I need it, I came across the new updated list which had blocked my country from being allowed to use the CARD.

https://www.myprepaidcenter.com/contactus

I cannot use the card in any way now and It remains useless. Is there any possible solution for this.

Desired outcome: I want my card to work again So I can use it for online payments or reimburse me the payment for card. The card still sits unused and has credit of $100.

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Blackhawk Network Holdings
Jun 07, 2023 7:47 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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1:15 pm EDT
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MyPrepaidCenter.com I can't log in to the site and I'm denied credit card payment

First, I can't log in to the site for now. If you write an email and password to log in and sign in (There was an error signing in. Please try again)

It says. I want to log in and see my card balance.

Second, I received a visa virtual card from Delta Air Lines in May.

So if I try to make a payment on Amazon or other online shopping sites, it keeps getting rejected, so I can't make a payment.

PayPal registration is also rejected, but it is not registered.

Desired outcome: I want to be logged in to the site and my visa virtual card can be used.

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Blackhawk Network Holdings
Jun 05, 2023 5:14 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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1:04 pm EDT
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MyPrepaidCenter.com Unable to access my account or register a new card

I cannot access my account even after having reset my password a number of times to see if that would work. There seems to be no way of contacting a support desk person for general issues like this.

The issue began when I was redeeming an additional card. I seem to have been able to redeem, since further attempts informs me that said card is already redeemed, but I have not been able to register it, nor have I received an email providing further instructions, and since I am unable to access my account, I cannot register it there either, or establish if it was automatically registered.

Glenn.

Desired outcome: Access to my account and the registration of said card

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Blackhawk Network Holdings
Jun 01, 2023 5:23 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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5:25 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyPrepaidCenter.com Discover prepaid card

I received a $35 prepaid Discover card from my school district for 20 years of service. The card's website gives a list of about 50 stores that accept the card. Only about 1/2 of those are anywhere near my home and then only about 1/2 of those have any items that I would wish to purchase. The merchants that accept this card are listed on the MyPrepaidCenter.com website. I picked up 2 items I wanted to purchase and tried to use my gift card. It was declined. We spent 30 minutes trying to reach someone at the number listed on the back of the card, but could never reach a human. I canceled the sale.

Once home, I tried to find another number on the MyPrepaidCenter website and their parent company, Pathward, with no success.

I will notify the school district to make sure they are aware of the scam they paid for.

Desired outcome: Please send me an updated list of merchants that accept the card. If they are unable to do that, issue me a card that works.

Read full review of MyPrepaidCenter.com and 2 comments
Resolved

I was finally able to use the BHN $35 gift card. (After contacting Recognation, Pathward, and Blackhawk) Here’s a synopsis of my journey: 1st attempt: ULTA which was, and still is, listed on the Recognation website as a business that accepts the card. This card was declined there. 2nd attempt: Sephora (in a Kohl’s department store). Sephora is on the Recognation and the https://www.myprepaidcenter.com/page/rn-discover website as a business that accepts the card. The card was declined. 3rd attempt: JC Penney. The card was declined. I contacted BHN and Recognation about these attempts and to find a solution to the problem https://www.myprepaidcenter.com/page/rn-discover 4th attempt: Back to Sephora. BHN responded with an explanation that my card was declined because it was run for over the gift card amount. This is not true as outlined in the email below. 5th attempt: I received an email from BHN explaining that I could now use the card at JC Penney, so I tried to use it online and it was declined. 6th attempt: After speaking to a BHN representative, I was told that the card was declined at Sephora because it was not a stand-alone store. The card could now be used at the JC Penney closest to my house because it has now been added to the list of approved JC Penney locations. He also outlined the specific way the card had to be used so that it was not declined. If I had any trouble using the card at JC Penney, I was to call the number on the back of the card and follow the prompts in order to report the card was “lost or stolen” in order to speak to a representative. I went back to JC Penney and explained to the manager the specific way the card had to be run in order for it to work. This time it was approved. The fact that it took this much effort to use the Blackhawk Network gift card should raise eyebrows. If I hadn’t been on summer break, I would have thrown the card away. This was a ridiculous amount of work for this item. I hope to never receive another “gift” of this nature again.

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Blackhawk Network Holdings
May 30, 2023 5:48 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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Nathan Belofsky
US
Jul 07, 2023 3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am currently having issues receiving the information for my card. I keep trying to get a verification code to get the actual card information so I can use it online and it just says we can not send you your code right now but it will still send the code. Sometimes it will even let me get to the page where I enter the code and I’ll enter the code it sent me and it’ll say incorrect code and then the page will freeze.

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10:17 am EDT
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MyPrepaidCenter.com Prepaid card

I ordered contact lens and received a $135 rebate prepaid visa card. It's valid through 11/23. I have NEVER USED IT till this weekend. I went to buy glasses and the guy told me I only had $5 remaining. I tried using the website but it wouldn't tell me the transactions. So I called customer service and the rep stated that back on 12/24/22 it was used at a sports site called apdoit and $130 was use. I don't order anything sports related online. We did a dispute for me and I just and email that they will not issue me a new card. This is ridiculous I never use the card. And you can't use the website so see the transactions. I'm very disappointed and will never use them again

Desired outcome: I would like a new card issued for $130

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Update by Deannaa82
Jun 01, 2023 1:25 pm EDT

My email address is deannaalbanese82@gmail.com. pls contact me asap. This is ridiculous that someone stole my money and you guys are refusing to help me get the money back for look Into it more. Pls get back to me.

Update by Deannaa82
May 31, 2023 9:43 am EDT

Pls send me another DM it was deleted in error. But I am very upset that I was advised nothing will be done to help me

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Blackhawk Network Holdings
May 30, 2023 5:42 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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11:58 am EDT
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MyPrepaidCenter.com Unable to use card

I have 400+ remaining balance on the card before my Apple Wallet said this card can no longer be used. I tried 3 different stores and all of them now decline. There is no listed way to contact Support for help. I’ve tried to calling all their listed customer service lines without any success of talking to a live person. The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site.

Desired outcome: I need access to spend my money.

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Blackhawk Network Holdings
May 27, 2023 10:31 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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Alton Burrell
US
May 30, 2023 9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm dealing with the something wasn't able to use it at all can't talk to anyone

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7:42 pm EDT
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MyPrepaidCenter.com Virtual prepaid mastercard (blocked probably)

Hello there,

Recently I redeemed a virtual prepaid mastercard on your website which was given to me as reward. I've previously used multiple cards like these but rarely ever ran into issues. So what happened is that I've tried to use a 50$ card on a website where it got declined (I had previously used same cards like these before and it worked fine). Then I tried another website and had the same issue it again got declined. Later on I tried to use it on google play and its the same issue it gets declined and now I'm sure the card is blocked by your system for some unknown reason. Now I'm stuck with a 50$ card that's of absolutely no use. Please help me out as soon as possible and I've tried to contact you guys via emails and haven't gotten any respone yet.

Looking forward to a response soon.

Thanks in advance,

Fahim

Desired outcome: I want to use the card normally as i should be able to and not get blocked for absolutely no reason.

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Blackhawk Network Holdings
May 25, 2023 9:21 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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Author of the review
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Fahim Shahriyar
Dhaka, BD
May 26, 2023 9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello there,

For some reason I'm unable to reply to the follow up message in here due to some errors.

I've DM'ed you my email address as well as putting it here

adamfaulkners16@gmail.com

Looking for a response soon.

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8:36 pm EDT
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MyPrepaidCenter.com Payment rejected

Hello,

Good Afternoon.

I would like to ask regarding to use the prepaid card. I have tried to use it in Sephora online and also tried in Adidas. however, it is rejected. I'm not sure why. Last time i used in BBW and ok but now also rejected.

I have asked via email but no replied

And may I know how to check the address in the myprepaidcenter.com?

Desired outcome: Myprepaidcenter can explain why the payment always rejected

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Blackhawk Network Holdings
May 10, 2023 5:41 pm EDT

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience.

For immediate assistance, you can also contact us at [protected].

Regards,

Jose G.

Myprepaidcenter.com

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8:56 am EDT
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MyPrepaidCenter.com Visa Debit Gift Cards

Hi got two $50 USD gift cards from myprepaidecenter.com in late December 2022 and did not realize that they expired in April 2023. Really scummy for the company to have a expiry date of less than 6 months for these gift cards, it feels predatory and I would stay away from this company at all costs. There is also no way of getting the gift card value back (i.e. the card may expire, but the gift card value does not). We are very disappointed.

Desired outcome: I would appreciate to receive back the $100 I am owed.

Read full review of MyPrepaidCenter.com and 1 comment
Update by MrHenryY
Jun 27, 2023 11:37 pm EDT

Hi Jose, the email you have provided me is shown as [protected], I'm assuming that it was taken out. I also tried responding back to your DM but whenever I try to reply, the site just doesn't send my message out. Please try to contact me at mrhenryyu [at symbol] hotmail.com (please piece that together).

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Blackhawk Network Holdings
May 10, 2023 5:38 pm EDT

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience.

For immediate assistance, you can also contact us at [protected].

Regards,

Jose G.

Myprepaidcenter.com

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11:45 am EDT
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MyPrepaidCenter.com Prepaid Visa Debit Card

Got a prepaid VISA debit card from them as compensation from Delta for denied boarding. It expired 7 months after issue. I missed that this expired so fast. Called them and they basically were of no help. Told them federal law said debit cards have to have 5 year expiration. They said first that I was wrong, and second that it was not a debit card, it was a gift card. Same rules applies to gift cards. Asked where the money then went, they then got dodgy and said that they don't know.

Really poor service and seems to work to find ways around the laws granting 5 years on debit and gift cards, Plus as I am sure this is not an uncommon occurrence, their employees should be well versed in what the rules are, and how things work.

I expect zero resolution from them. Hopefully Delta will have better customer service.

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Blackhawk Network Holdings
May 04, 2023 4:55 pm EDT

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience.

For immediate assistance, you can also contact us at [protected].

Regards,

Jose G.

Myprepaidcenter.com

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4:42 pm EDT
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MyPrepaidCenter.com Prepaid Mastercard

our company had about $20,000 worth of Prepaid mastercards for promotions. half of them were used last year and then our promotions were put on hold until now. Went to use the remaining cards - over $8000 of prepaid Mastercards - only to find out that they expired Jan 2023. We had no idea these had an expiry date of only a year and when contacting the company they declined to reinstate the cards due to the fact these were called "rebate cards" and they can do nothing about it. I thought it was ILLEGAL to put an expiration date on gift cards nowadays? VERY disgusted with this company and lack of help in this regard. i see this happens quite often with them though - they get the money and don't care about the customers.

Desired outcome: i would like them to reimburse or reissue the prepaid Mastercards - even if it is half or a quarter of my $8000, just want some money back for this stupid 1 year expiration date!!!!

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Blackhawk Network Holdings
May 03, 2023 4:55 pm EDT

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience.

For immediate assistance, you can also contact us at [protected].

Regards,

Jose G.

Myprepaidcenter.com

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Author of the review
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Sub23
US
Jun 15, 2023 5:43 pm EDT
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Have yet to hear anything back. Your company is horrible with customer service - just want some sort of money back!

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Author of the review
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Sub23
US
May 28, 2024 1:17 pm EDT
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Replying to comment of Sub23

a year later and still nothing... pathetic.

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11:54 am EDT

MyPrepaidCenter.com Locked account

I went to login to my account on MyPrepaidCenter.com, first attempt didn't work, so I went and requested my username, and then to change my password. I received a successfully changed password message and then proceeded to login to my account, first attempt failed, second attempt failed, third attempt typed it in really slow to ensure it was correct still failed. Eventually I am locked out of my account. Since my card is a virtual card that is listed within the actual site I can't call any cardholder service. I am unable to activate my card and use it.

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Blackhawk Network Holdings
Apr 25, 2023 4:47 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Silvia R.

Customer Care Specialist

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1:59 am EDT
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MyPrepaidCenter.com VISA. Prepaid cards

Got a prepaid visa as a gift. We didn’t use it right away. It said it expired in 3 years so we figured we had a lot of time. We went about a year after receiving it to make a purchase on some things we wanted, to find that the card was declined. We went online and registered the card and found out that It only had 4.49$ on the card left from 500.00$. Someone had stolen the money before we could use the card. How they could is beyond me when we just registered it. We phoned the help number 2x. to find out that VISA doesn’t stand behind there word. They have a guarantee of 2 months after the purchase has been made and then they don’t do anything to help the consumer out. Not only are we out $500.00 but the gift giver is also upset that he was robbed. Why let people buy these cards if they are not secure for the public. This policy needs to be changed. Unsatisfied customer

Desired outcome: So far only been rejected of the matter

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Blackhawk Network Holdings
Apr 25, 2023 4:40 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Silvia R.

Customer Care Specialist

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6:33 pm EDT

MyPrepaidCenter.com Prepaid VISA card

This company is a complete scam. There is a transaction I need to dispute because they let someone use my card without my permission. However, they make it completely impossible to get through the process. Their dispute process says you can do it online but it does not work. They also say you can call, but when I call I get a person I can't hear because it sounds like he is at the biggest party in the world. I asked if he could go somewhere so I could hear him, but instead he hung up on me. I got ahold of someone else, but they want me to email them a copy of my drivers license.

Now I guess I'm just out of money. No one should ever use this company.

Desired outcome: This company should be shut down.

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Blackhawk Network Holdings
Apr 10, 2023 8:33 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Jose G.

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9:44 pm EDT
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MyPrepaidCenter.com My prepaid card center

This card was sitting on my desk until I figured out what I wanted to spend it on. The card was worth $75.00. That equates to a job working for a full 8.00 hours at 10 dollars an hour. I didn't worry about the card expiring because the wording on the card read that the funds never expires. My card expired 03/23 because I took a trip out of town and just got back. The card has a detail schedule stating that you will be charged $3.95 per month after expiration. I can't comprehend how a company could take advantage of people without accountability.

Lastly, it's not about the money, it's about the principle. If an attorney is reading over this statement, I will pay up to $1000.00 dollars to get my funds back on my card. But I really want to make sure this type of practice doesn't claim another victim.

Desired outcome: Funds return to my card minus the 1 month service charge like originally stated on the card to my understanding.

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Blackhawk Network Holdings
Apr 10, 2023 8:28 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Jose G.

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12:37 am EDT
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MyPrepaidCenter.com Gift Card / Rebate

I am unable to sign into my account at myprepaidcenter.com. There's no help to be found. The gift card that was sent a part of a rebate will not activate. It gives an error message saying we cannot activate this card. So I can't sign into the account and I cannot activate this card. Is this company legit or some random scam to make people think they'll get a rebate?

Desired outcome: Activate my card and give me access to my account. I should have $75 on the card itself.

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Blackhawk Network Holdings
Apr 10, 2023 8:24 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Jose G.

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5:20 pm EDT
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MyPrepaidCenter.com Pre paid cards

I received 2 cards and activated both . They are showing a zero balance. This happened once before and I had to dispute the charges. I finally got a new card but it TOO has a zero balance. Following cards are: [protected]. 8/23 exp. 991 on back. And. [protected]. 9/23. Exp and 663 on back. PLEASE provide 2 replacement cards for 8 each

Desired outcome: 16 dollars

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Blackhawk Network Holdings
Apr 10, 2023 8:21 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Jose G.

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2:46 am EDT

MyPrepaidCenter.com Stolen money

I had a prepaid card from Swagbucks and basically, it's not giving me the money or someone took it because when I went to access the card it's like it had already been used or someone was in my email or something and I did not make a purchase on there but I purchase was made this precious was made March 11th I got the card on March 9th according to when they sent it I did not make this purchase and I would like a refund

Desired outcome: Please refund me back my money because i didn't make this purchase of 24.69

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Blackhawk Network Holdings
Mar 13, 2023 9:37 pm EDT

Thank you for contacting MyPrepaidCenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the MyPrepaidCenter.com experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected].

Regards

Jose G.

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10:23 pm EST
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MyPrepaidCenter.com Card not received, waiting over 3 months

I have been contacting them since December. On January after getting several deposits from my company they finally sent a reloadable card on January 3rd then 5 days later they blocked it and resent one one Jan 8 without having to. It’s already march 3 and I haven’t had access to my money. At this point it’s over 600 and nothing can be done no one is helping and when I call they’re careless. I was supposedly transferred to a supervisor in a different country that clearly gave me a false name. And did not want to file a claim.

Desired outcome: I want to be able to transfer my funds or get my card expedited.

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Blackhawk Network Holdings
Mar 05, 2023 3:16 pm EST

Thank you for contacting My prepaidCenter regarding your delivery issues, we apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard experience, we have send a DM

For immediate assistance you can also contact us at [protected].

Regards,

Silvia R.

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9:23 pm EST

MyPrepaidCenter.com Can't sign up - can't redeem my giftcard

I'm trying to sign up to their service but i always get redirected to the home page and the codes provided in emails DON'T work, I tried to redeem my code without any luck so i thought signing up would fix it nope.

I tried on both firefox and google chrome.

I screenrecorded all of my attempts in case my redeem code gets rejected and i would be mad if i lose that giftcard

Desired outcome: Sign up and redeem my giftcard

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A
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US
Mar 21, 2023 3:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello how come I just bought a $100 card and there's no record of it?

B
B
Blackhawk Network Holdings
Mar 13, 2023 9:39 pm EDT

Thank you for contacting My prepaidCenter regarding your delivery issues, we apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard experience, we have send a DM

For immediate assistance you can also contact us at [protected].

Regards,

Silvia R.

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How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com customer service
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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Card expired was posted on Jul 28, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 541 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com Contacts

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  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2024
MyPrepaidCenter.com Category
MyPrepaidCenter.com is ranked 12 among 104 companies in the Credit Cards category

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