I began searching online for credit card mechant services on September 11, 2019 I was looking for a 5 ***** one. Merchant one was a 4.5 out of 5***** I figured this was the one. I filled out the necessary info and was contacted by one of their Reps. named Danny. He promised me next day delivery of the necessary equipment to start processing credit cards. Well, when that didn't happen I tried to call him and he did not answer nor did he return my phone calls he deliberately made himself unavailable. Instead, some lady called and said I wouldn't receive the equipment until about 5 or 6 days. I was very angry and felt helpless. I waited the equipment finally arrived so I called the # for activation and coaching on how to operate the processor. Some lady answered that didn't have a clue as to how to teach on how to use the machine I ende up teaching myself. On Sept. 18, I processed a card for the amount of $798.00 for automotive services I waited 24hours for the money to show up on my Bank statement and that didn't happen. I began to get suspicious and called Merchant one first some lame, incompetant, lady answered that was not able to help so she turned the phone over to some man he informed me that I had to fax him over a bank statement plus the service order regarding the amount of $798.00 in other words proof. For me being in business for the first time it was an extremely bad experience I'm seriously thinking about changing credit card processing provider since I actually read your bad reviews.
Merchant One Payments extensively advertise the fact that they provide support at odd hours and in fact at anytime a customer requires help. Well! their emergency hours or weekend hours are baseless. Though I got through to support execs each time my call was referred to another desk, after being taken through 7 consecutive calls, I realized this and gave up.
Andrew I made a huge mistake when I entered into a contract with Merchant One Payments. I registered with...
1. Predatory visa online bank services *do not use them, it doesn't matter if you do not use visa, use paypal...
Let me start off with RUN AWAY FROM THIS COMPANY RIP OFF!!! I opened an account with them on 6/2010 with...
I started a mail order business and this vendor was refered to me. After two months I decided not to continue the mail order business, and requested that they cancel the service. They said there would be a small cancelation fee; but did not inform me as to how much.. They went into my business account and drew out $850 as a cancelation fee. When you see this company you should RUN AWAY AS FAST AS POSSIBLE. There are many honest companies out there, but certainly not this one.Remember the name: Merchantone
I applied for an account with Merchant One, and before sending in my docs, decided to do my due diligence and check online for any concerns about the company. Coming to this page, I saw the concerns and asked my rep about it. He said they weren't true. I hadn't read my application very closely on signing, thinking I would read it before I put through any credit card transactions, so that was my next step. (Clearly I should have done this first, that was my mistake.) Within the 30 pages of information were three surprises: an early termination fee of around $300, a yearly fee of around $100, and a protection coverage fee of around $200? My rep told me he usually has people sign the contract, then asks them whether or not they want a monthly account without a termination fee. We didn't get to that stage, so I don't know whether that's true or not. The charges are all clearly stated in the application, but they are hard to find amidst a lot of other text which is very tempting to skim. Also, I was not informed verbally or in writing before signing the contract about what the fees would be. I asked to void my contract and they did that. The guy I interacted with was professional but said a lot of things that made me uncomfortable. I can't conclude the extent of the shadiness of this company, just that it's not how I would do business - so make sure you know what you're getting into if you want to work with them.
As President of the Woodstock Playhouse I made the decision to sign with Merchant One through the 2009 summer...
Opened a merchant account. I explained to the salesman that I was a very small businessman and I did not know...
Merchant One continues to attempt to collect fees that are not owed by my company. they do not respond to my requests for information or my Bank's requests and are clearly not being honest.
I urge anyone having issues with Merchant One to contact the following agency and file a complaint against Merchant One (you can file the complaint online):
BBB of Southeast Florida and the Caribbean
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
I attempted to cancel my account before activating and was assured on the phone. Merchant One then continued to pull money out of my bank account. When I tried to fight the charges they informed me there was cancellation paperwork needed that I was never told about.
After I received the paperwork there were additional cancellation fees that were not on my original application. They have an addendum to their application that outlines the 3 year contract and extra fees, this addendum was never provided to me when I was being hurried to sign up by their aggressive sales people. Their management will not return my phone calls as I want to be refunded for the fees I did not agree to and their customer service reps don't have the athority to issue the refund.
Merchant One baits small businesses with low rates and locks them into a 3 year contract (that is not disclosed)and additional fees (that are not disclosed) at the time when you sign up. They have aggressive sales people that push you through the system with as little information as possible.
Believe the real reviews online, I wish I had taken the warnings more seriously and stayed away from Merchant One.
Lately we become the latest victim of Merchant One and their fraudulent activities. In July 2009 they...
fraud advertising zero charge for account bad credit card processing machines no busines ethics and they want me to pay for contract $795.00 which we havent even started to do busines with be carefull they will charge your bank account.stay away from this company
I contacted Merchant One to set up a merchant account to process credit cards for a new online business. They...
This company doesn't bother to tell you their "standard procedures" and held up my funds for 5 day...