MyPrepaidCenter.com’s earns a 1.5-star rating from 541 reviews, showing that the majority of cardholders are dissatisfied with card management services.
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75$ prepaid mastercard
I just got it in the mail and it's not even recognizing the card so now I can't even use the 75$ of mine... I tried the website and calling and on the phone is said they're having technical difficulties please try again later and then it hangs up! I don't think the card I was sent is valid.. I don't know how to get it fixed or who to contact
Prepaid card pending - no support
I have a prepaid Mastercard that I was trying to use to pay my phone bill, but the phone service rejected my prepaid card. So Myprepaidcenter.com should release the pending amount the next day instead of have my prepaid card stuck in a pending mode. It has been 9 days that I can't use my prepaid card on something else and there's no live customer support to cancel the transaction for me. A company has no live customer support staff to support customers?
I paid my Optimum cable bill with 2 rewards mastercard, both which has money n it and both payments bounced. They cable company shut my TV off and added late charges to my account. They tried to process the card several times but the card was rejected each time. When I called the prepaid center it was all automated. I could not get a human. After 7 days I checked the balance on my card again and there is no transaction and the balance is still on my card. My cable company told me to call them and gave me the declined payment ID number to ask them why the card declined but there is no human I can talk to. I again today paid my Optimum bill this time with one card and the payment went through but the card balance on the site still shows the same balance. Can someone call or email me at greenkingfisher@yahoo.com?
Mastercard reward card
Have a $200 mastercard reward card and made a $48.41 purchase and now it has a zero balance after that one transaction. There is not a live person to talk to. Sounds like a scam. This company should be investigated.
Visa prepaid card
My visa debit $750 award card has a significant balance that i'm unable to view or use. There is no option on the website or phone to speak to anyone. I have the card and security code in hand yet the website and automated phone system says the card does not exist. The expiration isn't until 08/20. Please help.
Thank you,
Tracy stone
[protected]@gmail.com
Rebate card
Got my card, but when I try to activate it, I get the msg, that what I entered does not match theirs. I've tried by phone and website. And of course there is no fing way to talk to a real person unless I want to lie and say the card was lost or stolen. This seems to be a common theme with the company. Most likely a way to get the $ back from the company paying them for the rebate and then also a way for them to keep the customers $.
The complaint has been investigated and resolved to the customer's satisfaction.
Prepaid card expired
I have a prepaid card that expired in April 2020. How do we get an extension with all that is going on with store closures? We started opening back up and now cannot activate card to use it. All I want is to be able to use the funds that were on this card, $160.00. I want to use this card to make purchases but am not able to use because I can't activate it. I thought it was more secure not to activate it until it was time to use it.
[protected]@outlook.com
The complaint has been investigated and resolved to the customer's satisfaction.
I had the same thing happen to me... Call this number and you will be able to talk to a person and get a new card [protected]. The new card will take up to30 days to arrive
Transaction declined, used before expiration
I have a mastercard prepaid card for $140 that had an expiration date of 4/30/20. I used it for an online purchase on that day. The transaction went through, but I received an email a few days later that stated the card was declined. I tried calling the myprepaidcenter customer service number listed on the back of the card and on their website, but ther is no option to talk to a live person! There isn't even an email address to contact anyone. I tried to create an account three times to see if I could access information, but it won't allow that either. I understand this is a difficult time to get business done, but at least offer an alternative way to get some help!
The complaint has been investigated and resolved to the customer's satisfaction.
I'm exactly on the same boat. Have you received any resolution?
Card issues
During this unprecedented time, I planned to use my prepaid card 5/1. When entering the information in an attempt to use it, I found it expired 4/20; a few hours before my attempted use. I would like to speak to someone to inquire about extending the expiration date. I understand it says on the card it must be used by the date on the card, but would really like to inquire about changing the date. I did not intend it to not be used by the end date but it's not like stores are open for business either.
Please contact me as to where or how I can communicate with a real person instead of going in circles with the automated system that takes you nowhere.
The complaint has been investigated and resolved to the customer's satisfaction.
I had the same thing happen to me... Call this number and you will be able to talk to a person and get a new card [protected]. The new card will take up to30 days to arrive
MyPrepaidCenter.com
I have received two emails today, 05-01-20 with my "Username" to use
and also did an update on my Password and have three cards to register
on line but your online register does not like the "Username" that they
sent me via email. My email is:
[protected]@gmail.com
I have not been successful getting a live person except once and when
I told him my problem he said that maybe someone will have to help
me.
The complaint has been investigated and resolved to the customer's satisfaction.
Visa debit card
I received a visa debit card, and attempted to make a purchase online(4/23/2020). I was given the card number, expiration date, and security code. I was not given a billing address. When I attempt to make a purchase I was told the billing address does not match my shipping address and subsequently declined. When I call the help phone number there is only a robot with-out the answer to my question. So if you didn't use my shipping address that I provided, WHAT IS THE CORRECT BILLING ADDRESS? This could be easily resolved, but I'm starting to think this is a scam. I want to know the correct billing address so I can access my rightful allocation of payment!
The complaint has been investigated and resolved to the customer's satisfaction.
American express prepaid debit card
I received a virtual MasterCard debit card, and attempted to make a purchase online(4/29/2020). I was given the card number, expiration date, and security code. I was not given a billing address. When I attempt to make a purchase I was told the billing address does not match my shipping address and subsequently declined. When I call the help phone number there is only a robot with-out the answer to my question. So if you didn't use my shipping address that I provided, WHAT IS THE CORRECT BILLING ADDRESS? This could be easily resolved, but I'm starting to think this is a scam. I want to know the correct billing address so I can access my rightful allocation of payment!
The complaint has been investigated and resolved to the customer's satisfaction.
Virtual card locked
So I went to check my balance online today on my virtual MasterCard and couldn't remember my password. I requested a new password and got it, but when I went to sign in again it said my account had been locked and to contact customer service using the number on the back of the card. Since my card is virtual, I don't have the card and cannot look at the number, so I called the customer service number on the website and got nothing but a robot, with no resolutions at all! How do I unlock my card with all the money on it?! This is crazy.
My account was locked because I couldn't remember my password, and there is no way of getting thru to customer support, and I don't have my card number because it is a digital card. Help! All I need to do is reset my account, I reset my password but it says the account is still locked. Who do I contact to resolve this issue? I need the account back ASAP!
I have the same problem! :(
Stolen fee
I requested a plastic card expedited because it showed $0.00 fee. Once I selected the card be mailed I was taken to a screen showing that they charged me $3.00. I have a screen shot as proof that it said $0.00 fee. I tried calling but they have no customer service available it just redirects you to their website. I would not have requested the plastic card if I knew they were going to charge almost 17% of the balance to send it to me.
card services
I noticed a charge on my card for $400 that I did not make. The charge was posted [protected]. I tried to call the customer service number listed and got a bunch of automated messages and could not get to a live person. After going through all of the automated messages and back to the main menu several times. I finally got a "live" person that must have been on a cheap cell phone as I said "hello" at least 10 times before they could hear me. The call was constantly cutting out throughout the call and it was very hard to understand the person I was talking to. Enough about that. Onto the response I got when I wanted to dispute the charge. I was told I needed to wait 10 days for the charge to actually post and get out of the "pending" stage since it had only been a day since the charge was made. After the 10 days I could then call them again and file a dispute in which I was told that could take up to 10 more days. They shut off my card today obviously, but now here I am without my $400 that I just loaded onto the card on 4-8-2020 and I am looking at the better part of 3 weeks, probably more before I receive my new card and can use my money. The other problem I have with this is that they take 5% of every $100 you put on the card in the first place and now this is the customer service I receive for using them? I asked why they couldn't just put a stop on the $400 transaction since it was still pending and not let the money go in the first place. Their answer was, "that is not our process." Basically I just paid them $20 to put $400 on my card for me to use and I have to let somebody else take my money first and then see if I can get it back next month.
Not only do I not have my money to use now, but since they cancelled my card I no longer have an active account and can not look at any other past transactions. I have been using this service for 7 years and have paid them the 5% fee on several thousands of dollars and this is what I have to deal with on a fraudulent charge. First time I have had to call customer service and it has been an absolute horrible experience so far. When they are taking my money everything is good. But have an issue and it's "good luck, maybe you can use your money next month." Horrible!
How wre you able to talk to a person? I have been with the automated service for the last hour and nothing
unlock account to access virtual cards
Explaining the situation:
A month ago I redeemed two virtual card codes into my account.
Today I tried to access my account but the password wasn't correct.
Then I changed the password and tried accessing it with the password I had just changed.
After a few tries my account got locked.
Important information:
I can see you request information regarding the credit cards.
But I don't have any information about the virtual credit cards
The only information I have is the redemption codes I used to get them, the date I redeemed them and their values.
My request:
I want to unlock my account.
I have a plastic card and same issue calling is no help. There is no one to talk to and no option to reset your locked account.
Rapid expiration of prepaid card
I received two (2) prepaid cards totaling $30.00 for purchasing Behr paint from Home Depot last fall. I saved them for buying more paint. Yesterday I learned they had expired! Short period for use. There is no one to contact at the "Center" (the phone system is more than opaque) regarding this poor system of reimbursement. I would like new cards or reactivation of the current ones. JR Logan
Visa prepaid card
I received a prepaid card in the mail trying to activate it cannot activate it because the expiration date has expired on it this place does not have a phone number to contact do not know how to contact them the number that they have is disconnected is this a scam or a rip off company
Prepaid card / locked out of website
I have been locked out of the site and there is no one to talk to on the help line . I have a $200 visible rebate that the family was really counting during these crazy self isolation times . With people in the house being out of work . Does anyone have an alt # where I can speak to a person ?
Thanks,
matt
The complaint has been investigated and resolved to the customer's satisfaction.
Can't activate card. Tried multiple times
Tried to use card at appropriate location, didn't work, have tried to activate on phone and website multiple times and it's not working. Can't get a human on the phone. Not sure what action to take next.
Did you ever figure it out? I'm having the same problem.
visa card
Hello,
I have used prepaid Visa cards through my work benefits for a while with success. My recent card had a refund from a returned transaction after 3 months. When I logged into myprepaidcenter the card no longer shows up on my cards list. It does not expire until 11/20 and had a balance of ~6 dollars and should have another ~120 dollars due to the refund from the merchant (ETSY). I'm not sure why the card has disappeared from the list as it was visible only a few days ago. I called the customer support but cannot get hold of anyone as its completely automated with no option for live support. I really like using myprepaidcenter and prepaid VISA so please let me know if you can assist.
Thank you!
MyPrepaidCenter.com Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".
4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:
- The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
- Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
- Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
- Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.
Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.
No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.
Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.
MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.
Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.
No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.
MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.
Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.
You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.
Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.
No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.
No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.
MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.
No, MyPrepaidCenter only offers prepaid cards.
MyPrepaidCenter provides customer support through email and a toll-free phone number.
Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.
Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.
No, MyPrepaidCenter does not offer a loyalty program.
MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.
Overview of MyPrepaidCenter.com complaint handling
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MyPrepaidCenter.com Contacts
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MyPrepaidCenter.com emailsKent.Patterson@bhnetwork.com100%Confidence score: 100%Support
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MyPrepaidCenter.com addressState Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
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MyPrepaidCenter.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 27, 2024
Most discussed complaints
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