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Received a 200.00 gift card and on the card, it says Funds Do Not Expire but when I went to activate it, they said funds have been removed and it was expired. This is Fraud, your card company received the money and Visa cards should not expire, I was saving it because we were moving in June and wanted to use it after we settled in, and they said it expired in April. I am going to contact legal and report this to the BBB. This is a total Scam! I would love this resolved and receive my 200.00 dollars. I am also telling the company who gave it to me as a gift, so their legal department is aware of what is happening so others do not get scammed.
7 comments
It's incredibly frustrating to find out that your gift card funds have been removed despite the claim that they do not expire. Good on you for deciding to contact legal and report this.
It's truly unfair and feels like a scam, especially when you had plans for that money after your move. Letting the company who gifted it to you know is a smart move; they should be aware of what's happening. I hope this gets resolved soon so you can get your $200 back.
Christine, We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We have sent you a direct message to follow up and assist you with this matter.
Jose G.
Myprepaidcenter.com
The exact same thing is happening to me too... I have 5 gift cards that say "funds do not expire" but I cannot access the card or the money on the card. This is ridiculous. ON TOP of that, money is being taken off 2 of my cards even thought they have expired. this too goes against "funds do not expire" I cannot get in contact with customer service either. Can someone from this company please reach out?
Has anyone resolved this issue? I missed the expiration date by 7 days. Also, says funds do not expire on the card.
I have 5 virtual visas with balances which I cant use. I believe this is by design so that they can keep the funds. I earned these cards and will contact the companies that had them sent to me. Any help would be appreciated.
Deenathomas11@gmail.com
The same has happened to me with 400usd! I can't reach them, send emails, trying to call but it gives me error.
It is impossible and frustrating since it was supposed to not expire.
Hi there,
I'm sorry to hear about your experience and the frustration this has caused, especially with the difficulty reaching support and concerns about your $400 balance. I understand how important it is to have access to your funds, particularly when the card was expected not to expire. Please know we take this seriously and want to help. Our customer service team will reach out to you directly as soon as possible to review your case and work toward a resolution.
Regards,
Maurice V.
Customer Service Team