MyPrepaidCenter.com
Reviews and Complaints

Received card in October 2023. Have been unable to activate the card which had an expiration date of December 2023. Tried to activate online and through their system. Did not work. Called customer service and they keep telling me that the card is not in my name so they cannot assist. Now the card is expired and they keep telling me to call insurance provider because that is who provided the gift card. Just keep getting the runaround. It's crazy because the envelope and actual card have my name on it. I just want to get the $30 that was issued to me but reps keep saying there is nothing they can do because card is not in my name.

I called them today January 30, 2024. The agent Brenda said that the funds are not available according to the terms and conditions of the card.

This card was originally issued to me because of a General Tire purchase.

The value of the card is $70.

I have received two separate payments from settlements, created an account, followed the instructions and neither card will show me the card number or add to my wallet! the app is useless and i cannot get through to customer service! the site deducted $3 from the balance of 1 payment because i requested a physical card since online isnt working ! unacceptable

Received my Wellness Rewards debit for $20 this summer. I activated it per instructions and later tried to use it at local CVS (approved place). It showed I had a $0 balance ! I had never used it. I tried to call you.. No way to get a human and no instructions how. I tried to email, but your email address does not work. Suspicious ! I wrote a letter to NV address on your site months ago. No phone call or response. I do not understand, unless my money award is not being put on the card or someone is getting it before me...I will be calling my insurance company Highmark to let them know my disappointing situation with your company...Linda Ferrick [protected]

I used the prepaid card for amounts totaling $84.69 I have another $115.31 to spend. I used the $115 and it didn't go through. I called the BHN support line and they are working on it! It is now 1 month since they have contacted me They don't answer the support line . i have tried and tried. I want my $115.31credit back to me. The prepaid card was issued on approximately 2 months ago. I have called the BHN support line , but they do not answer me,

We received a prepaid visa debit award card with the $602.50, the card states funds do not expire however, the card expired 06/21. We had been trying to contact the company and were unsuccessful. Now it's December 2023, I was finally able to locate a working phone number and website for them. Upon contacting the automated line and entering my card information and a recording states that they do not issue replacement cards once the card expires. If the card says the “funds do not expire” then the funds do not expire, and a new card should be issued. This is a predatory and intentionally deceptive business practice.

My company bought a card for me.

I've activated card a few days ago and I cannot use it anywhere. I've tired adding it to the google wallet, it was rejected. I've tried to shop online on various sites it was rejected. Also, I cannot log in to my MyPrepaidCenter account from the laptop (Chrome browser) it keeps showing "Error on our side", I only managed to log in from my mobile and there I can see my active card with the balance.

My email is snemanja.[protected]@gmail.com

Hello,

I have money left on my visa card on myprepaidcenter and it recently expired. The card says “Funds do not expire”, and I read on your FAQ: "if the funds remain in the card even after its expiry date, you can request a spare card free of charge by contacting customer service. ” but since I’m international I cannot call the number on your website, and there is no email address... How do I figure this out?

I purchased an item using MyPrepaidCard. I then returned the item and a credit was issued to the card, but the credit date was after the expiration date. Now I can't use the balance of $14.30 and MyPrepaidCard is now applying a $3.95 fee every month. I tried to call and it is making me enter the card number before I can speak to a person, but when I enter the card number, it tells me it is not valid.

This company is a scam!

11/27/2023•

•card good thru 12/23

•I have $25 card of this company, a visa card

•recording says I’m registered and have $25 on card available

•will not let me sign in though I know information is correct

•I get dead response no matter what I do

•call them, no live support

•as it stands, they will keep the $25 and I will not see it

This company is a total scam. I received a rebate from a class action settlement for $11.63. However, they make it IMPOSSIBLE to verify the card number or contact anyone at their company. I created a login and password for their website, called several of their phone numbers, verified every code they sent me, and they can’t find my information and won’t allow me to talk to a physical person or get past any of their prompts on the phone numbers they give out.

I was given 3 virtual cards from my husband and I followed the instructions to redeem all 3 codes and create an account and add all 3 cards successfully to my profile and my apple wallet. I was only able to use 1 card for 2 purchases. Once the account logged out and I tried logging back in I received an error message: “ there was error signing in. Please try again later.” I reset my password and nothing. I tried using it from my apple wallet at a store and it declined! So this company locked my profile and locked the 3 virtual cards! Unbelievable! And I called their number and all it has is options no live person to speak to. No email to contact for resolution!

I received two $ 50$ gift cards from my company through email, and I activated both online at https://www.myprepaidcenter.com. I can see two cards in the account, but when I try to use them for online payments, they are not working.

I tried to redeem them on Amazon, but the redemption code I received in the email is not working, nor are the card details working since the amount was charged to my regular card despite having the gift card number entered.

Am I doing it correctly? I followed all the steps they mentioned on the website.

Can someone help me with this, or is the company (MyPrepaidCenter) responsible for providing faulty card details and redemption codes?

Yesterday I paid Prepaid Mastercard USA in the amount of $500. I quickly received the code from Bitrefill. By going to the website https://myprepaidcenter.com/ I activated the code and received a letter from My Prepaid Center confirming that the code was activated successfully. By clicking on the link from the letter from My Prepaid Center, I see the details of my Prepaid Mastercard USA, I see that the card balance is $500. When I try to pay for an order at a store (eg Home Depot) the payment fails. This is not the first time I have used such cards (including at Home Depot) and so far there have been no problems. I accurately enter all the data and receive a refusal when completing the transaction. I tried to resolve this issue with My Prepaid Center, but I did not receive a response from them. Please help me solve my problem!

I won a prepaid master card for this company.

I have had major issues firstly activating it. When I finally activated it and it showed me the card there are no numbers on the card to use just ****

When I try to add it to the digital wallet it says it has errors retrieving my card details. Is this all a scam?

Also when I try to sign in to the account I created it tells me there was an error signing in.

Date: 14th November 2023

i have 2 prepaid credit card complaints. the first card used was never finished and expired.. when i tried to finish using the balance it was declined stating i had no funds due to expiration date, the second card was never activated thus never used.. when trying to activate it stated it was also expired and no funds exist.. when contacting the phone number on the back was told that there was nothing they can due there where no funds in that account ... please explain that to me when issued it supposedly had fund and since i didn't use it it vanished..

Hi, I issued a 250$ card on November 8, first of all, the card numbers were not showing, so I changed the browser and it was showing. The card is working literally nowhere, is it blocked from the bank for some reason. For information, I have tried the service a few days back with another card and it worked, so there is no issue about the websites etc, the issue from the card that is blocked.

I've tried calling the support but no answer, tried around 10 times since the incident, no answer.

I have received a Prepaid Gift Card from my Company, and this is a Master card. I have activated the card, the balance on the card does show 100$ when I go to MyPrepaidCenter.com. I have tried using this card at the Merchant they have listed, but the card get decline every time. I am swapping the card as a Credit card and I don't have any Pin configured on this card.

Tried calling the support number and it has no way to speak to any one as the support number is a bot and does not provide any option to speak to any one in person.

This card is expiring on Jan/1st, I have tried calling the support number couple of times.

Is this a Legit Compony or a Fraud?

Can you please provide a support number where I can speak to some one?