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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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3:34 am EDT
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MultiChoice Africa / DSTV Humiliating and derogatory remark by an agent

On 30 July at 13: 49, I asked for assistance with my monthly payment using Watts app.
I communicated with Morobo. He could not understand what I want.
When I asked the question again, he wrote to my I am a " PLEB"
After the message he wrote " Pardon " If he is easily frustated and resolves to rude remarks, he is not fit for the job.

I wrote to him what does he mean by that. He denied that he said it.

I think he is not fit to interact with the customers

If you have an SMS number available, I can SMS all the messages.

P.P.Joubert
ID [protected]
[protected]

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11:19 am EDT
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MultiChoice Africa / DSTV Billing

On the 11 June 2021 I contacted Multichoic about activating a decoder and to query my balance.

My balance was -R270 and wanted to understand why. I was informed it was a DSTV reward. I specifically asked if it won't create any issues for me and was told No. Today I am sitting with a balance of R738 instead of R400 odd something as normal.

Their social media Manager is blatantly refusing me to lay a complaint.

Desired outcome: For them to take account for the R309 they added and let me pay my premium since it was their fault.

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2:38 pm EDT

MultiChoice Africa / DSTV Volume of advertisements on dstv catchup services

The volume of most advertisements on DSTV's Catch-up service are ear bleedingly loud. When the volume level is comfortable for content viewing it is crazy loud when an advertisement comes on. While this is not the case for all ads, it feels like most ads have much, much higher volume levels than that of the content that you are watching. I also believe that these extremely and sudden high volume level changes are damaging to expensive sound equipment.

Desired outcome: Feedback and for the torture to stop

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8:45 am EDT

MultiChoice Africa / DSTV Billing

I contacted your call centre regarding my billing which I was charged more than a R1000.00 more than my normal bill amount on below days:
DSTV call logged:
*27/07/2021 @10:35 with Lindile - reference - [protected]-i164
*28/07/2021 @ 18:30 numsile - Ticket no: [protected]-i173
To date i have not received any feedback.
Lindile - advised that she had escalated the matter to the accounts department and will then provide me with their reference number and a call back which to date never happened.
Numsile - advised that Lindile never escalated the matter and that she will do so. reference number given [protected]-i173 and still no feedback. I am sorry to say that your customer service is really pathetic. Your agents do not understand the meaning of customer service and never provide feedback as promised.
They promise to call you back but never do so. For us to not pay the amunt you guys will cut our services but for you to charge us extra and not refund us is totally unacceptable!
Kindly have this matter checked and resolved asap?

Desired outcome: Refund of the over charged amount.

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6:50 am EDT

MultiChoice Africa / DSTV Bad service

My name is Quintin Mboweni Ref: 5995552 I called the dstv call center this morning of the 29th of July 2021 at around 10am and spoke to Lena a call center agent I complained that I woke up to channels missing on my dstv package compact plus this happens now and again I told Lena that there are channels missing on my package and she said she will check and let me know what the issue is. In the background I heard a conversation between Lena and a coloured guy who is the team leader supervisor saying "what is this guy talking about he's not upgrading nor downgrading what the hell is he is talking about"? Upon the return of Lena to the call I requested to the supposed supervisor/team leader guy who she was talking to instead she transferred me a different department which is their technical department completely ignoring my request because I heard the conversation that took place between Lena and the supposed supervisor, I received the worst and unprofessional service ever and mind you this is a customer service call center which is supposed to be helping and assisting customers with queries and issues with accounts but instead of assisting the supposed supervisor/team leader is extremely rude and unwilling to to speak to speak with me. I don't understand how does multichoice employ such unprofessional people to work in a customer service environment if they're not about the customer service and yet they pride themselves to be customer service agents but are not even interested in assisting customers with their queries. I only received assistance from a technical guy by the name of Lonwabo who has promised to look into my complaint which I logged against the Lena and her supposed supervisor/team leader for their unprofessional conduct and lack of concern to customer needs and queries such people should not be working in a customer service environment because they lack the skills and knowledge of handling customers professionally. I demand for these individuals to be disciplined and for the management of multichoice to pull the recording and conduct an investigation into this matter because clearly these individuals do not care about customers at all.

I will be expecting to hear feedback from management soon you can reach me on [protected]@gmail.com

Regards
Quintin Mboweni

Desired outcome: Feedback and disciplinary action against the 2 individuals

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5:11 am EDT

MultiChoice Africa / DSTV Wrong billing

Since 23rd July 2021 experience problems with my account called and spoken to the team for 8 calls instead no help rather than waiting my money on airtime, problem is promised to be resolved but in vain wrote several emails but in vain, disappointed about the conduct and angry to be fooled around, unprofessional conduct expecting me to pay at the end of the month on my debit order with out enjoying the value of my money, last person I spoke with was yesterday told me that everything has been resolved but in vain, so disgusted, disappointed and angry about this issue since 26th of July 2021 my primary decoder is playing 100, called several times promised of resolvement but in vain, I'd number [protected], name and initial LFodi cell number [protected] wish I could cancel my subscription.
Kind regards
L Fodi [protected]

Desired outcome: Resolve the problem once and for all

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3:14 am EDT

MultiChoice Africa / DSTV Billings and rewards

Hi am disgusted and livid, I have emailed spoken to guys on FACEBOOK laid complaints and Hello Peter and no one can assist.
Same Compliants where we win rewards and we end up paying for something never received. I won and upgrade and a 12 month rewards, never received an upgrade or the 12months. Instead I must pay as you guys started paying for my 12month free subscription then you stopped and now I must pay the 2months back. Your billings department is stealing money from clients choosing a few messing up there accounts and pocketing the money the pay to make it look like an error. You need to investigate that department. Its a struggle. I am on a Price lock on Compact Plus, as per your Facebook user, I was upgraded not sure to what then I must be paying 2 months back. How can clients be made responsible for your errors, you as an Company must be liable. No one responds to any client complaints, I am sure AFRICA has just as many that you don't respond to.

Desired outcome: I want my free 12 months subscription and I wants an apology. I am tired of paying for other people expenses because they stealing

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2:51 pm EDT

MultiChoice Africa / DSTV On air false advertising

I was called by a lady claiming to be a consultant from multichoice with all my profile details from multichoice claiming to give me a special package of DSTV Explora, Netflix and Showmax to addition TV that I have that are not smart TV at R179 package at first I wS so reluctant she keeps on calling me until I was convinced at April, the decoder was delivered and I called multichoice and they told me they know nothing about the special offer and no one Called me till today, the packaging didn't even have contacts or address for On Air, the debit went through and I reverse the debit order so they can pay attention to me and indeed they called wanted to know why the debit order didn't go through and I told them why and they put me through customer service to make a complain Ref No [protected]-171908 they promised to contact me within 2 days they are still investigating, here comes the following months the debit order went through again and I reverse it they called again put me through customer service I quoted the same ref no this time they promised to come and collect the decoder and cancel the contract till today it never happened but the debit order is going through every months. Please assist.

Desired outcome: Multichoice must stop giving sharing our profile with their service providers and assist on cancelation of this package

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2:55 pm EDT

MultiChoice Africa / DSTV dstv decoder price lock

Hi

I ordered an pricelock that includes instolation. And I was told that the decoder will be delivered to an installer. Surprisingly it was delivered by the delivery man.

I phone the installer thy came an do that job. Few day down the line the installer wants to come and rip of the sattilite dish becouse apparently the decoder that was delivered did not include the installation, while I ordered a decoder with instolation.
Now no one from MultiChoice wants bto take responsibility of the wrong decoder that was delivered to me . Instead thy only say "we apologize"

Can you please assist I want this to be fixed or MultiChoice to come and collect the decoder and give me what I have ordered

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3:30 pm EST

MultiChoice Africa / DSTV Scheduling of movies

It's 17:30.
Want to watch a movie.
Channel:
101 Clockwork Girl
104 Frozen II
107 Despicable Me
108 Ice Age

Seriously so many animated movies at the same time. You only have so many movie channels

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10:58 pm EDT

MultiChoice Africa / DSTV Extremely bad customer service rendered

My name is Lerato. I bought an Explora full package that includes installation. I was given the details of the installation company by the name of connection guyz on [protected]. I called them found a lady who is very rude and mean. She advised that she will send a technician. Left my job early 2wait 4the guy but did not pitch. Instead was rude. I m so frustrated and disappointed for the service rendered by DStv. I didn't no tht by buying that will bring m such stress and make people make m feel belittled. It rises many questions in mind as to y was i humiliated like that. They don't even present themselfs by their name. The technician number is [protected]. I m really hurt and couldn't even sleep

Desired outcome: Just need n urgent installation to be done and the people involved to apologies.

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12:56 pm EDT
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MultiChoice Africa / DSTV Cancellation of services - withholding information

Good day

Due to emigration I cancelled my DSTV services telephonically in May 2021 (before I left SA). I have however subsequently have noticed a debit going off my account for July.
When I queried this with DSTV I was told it was Showmax being debited and that to cancel I would have to access the Showmax self service portal.

Firstly when I asked to cancel all products in May I meant ALL. At no stage was it communicated to me that Showmax was a separate entity.
Secondly when I followed the instructions that the email gave(which were to access the Showmax self service portal and cancel there), the Showmax site clearly says contact DSTV to cancel (I have attached a screenshot of this)

I have tried to access the DSTV self service portal to resolve this but keep getting a 403 internet error code and I am overseas now so phoning is expensive because the help lines are understandably understaffed due to the Covid 19 pandemic- My last call I held on for 40 minutes before someone answered.

All I want is cancellation of this subscription but I can't get hold of a person to do so.

Reference numbers received from DSTV so far 370 96282 and [protected]
Showmax reference number [protected]

Desired outcome: Cancellation of Showmax subscription please - Danielle Shead

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10:25 am EDT
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MultiChoice Africa / DSTV Multichoice contact centre is incompetent.

I have called in twice regarding the same issue with an explorer decoder which gives an error when trying to access PVR functions.

The 1st time( 13721) I spoke to Zimkitha who gave me troubleshooting steps, which did not work, 2nd time(14721), I spoke to Naledi who was extremely useless and offered me no assistance at all, both times I mentioned I am calling on behalf of my Parents who are pensioners, and yet Naledi saw it fit to just take the ID number and proceeded to keep me on hold for 27 minutes and 13 seconds before I dropped the call, and Naledi did not even bother to call back.

I am truly appalled by the level of service I was offered, and I am still without any resolution, and as a Customer Service Representative myself for one of the top brands internationally, I can't help but wonder if Multichoice has a QA department that holds these agents accountable, because I can't understand how they can keep a customer holding for this long without even coming back to the customer, to explain the long hold time, I also don't understand why I was kept on hold to begin with, because there should be clear notes on their system, and also why would Naledi keep me holding for that long, for a technical issue, clearly the Customer Service Department is in the pits if this is how customers are treated.

My parents are old, and do not have smart phones to access the self service portals, it is so unfortunate that this is the treatment they are getting, when they have a package which costs them more than R600, which they have to take from their little pension money, but they get no respect from Multichoice?

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6:29 am EDT
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MultiChoice Africa / DSTV You keep deactivating my holiday home decoder. Why?

It happens each time - my account is in credit, I activated my holiday home decoder you deactivated it

Multichoice africa / dstv keep deactivating my holiday home decoder.

This the 5th consecutive time - it happened on 30 march, 20 april, 26 may and 28 june.

On sunday 11/07/2021 I paid r 400.00 to cover the cost of compact plus and pvr access for 18 days (till 28 july 2021).

I went to dstv's web site and activated my holiday home decoder until 28 july 2021 with dstv compact plus and pvr access. Leaving my main decoder active as well.

I got confirmation that my holiday home decoder was activated and my wife (who is at the holiday home) confirmed that the decoder was activated.

On monday 12/07/2021, my decoder was deactivated by multichoice africa / dstv.

Why?

My account shows a credit of r301.48.

Phoning multichoice africa / dstv's call centre is just as bad. My wife refuses to phone their call centre following the fiasco when she last called in april 2021.

Following my complaint (detailed above) to multichoice africa / dstv, I received the following response (via facebook messenger) from one of multichoice africa / dstv's customer services agents:

"please note that you cannot have your [dstv] residential and holiday home decoders both be active at the same time, it is either you activate the residential decoder or the holiday home~sk"

Clearly sk, either:

- should not be employed to attend to customer's complaints, or

- this is a ridiculous new policy which conflicts with multichoice africa / dstv's promotions on the ability to activate a holiday home decoder while keeping the main decoder active as well.

I asked to speak to a multichoice africa / dstv supervisor but all I was given was their call centre number. A dead end!

I have two questions for someone in management at multichoice africa / dstv:

1. Do you have a new policy whereby you have discontinued the ability to have a holiday home decoder active at the same time as the main decoder?

2. If not, what would you like me to do to ensure that my holiday decoder stays activated for the period that I choose?

Smart card number - [protected] (10ks holiday decoder)
Dstv account: [protected]
Customer no. [protected]

Desired outcome: I would like: a) For my main decoder to remain activated until I choose to part ways with Multichoice Africa / DStv, and b) For my holiday home decoder to remain activated for the period that I choose from time to time.

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8:28 am EDT
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MultiChoice Africa / DSTV dstv multichoice south africa

Good day
I have a problem with my Dstv, all my channels are not showing except for channel 100. On other channels it says that the channels have been blocked or my service may have been disconnected.

The surprising part is that I have paid for my account for this month

The reason I am writing you this email now is because I have been calling Dstv since from Friday. I called the whole day without any assistance until one agent assisted me later on Friday and we cancelled the vacation home package, as I had explained to her and the manager that I do not have a vacation home and I did not call Dstv to activate that, the manager did some investigation and found that indeed it was not me who called to activate that package. After cancelling all this to my surprise on Sunday my package was blocked again for the same reason that I have cancelled. Then I went to multi choice in Ranburg, I stated my case I was told to go write an affidavit, I did so and returned it to multi choice on that very same day. I was poorly treated by your employees in ranburg was subjected to all ridiculous accusations that I was the one doing all this to my own account even though I am telling them straight to their faces that I know nothing about all of these accounts that are kept on being opened under my name.

I have now exhausted all of my options without getting any assistance. The painful part is that no one is taking my matter serious and I have already paid for this month's premium.

I am sincerely hoping that I would get some assistance from you.

Wittstuff Tshiamo Sibiya. ID no.

Desired outcome: For my Dstv to be unblocked so that I can watch my favourite shows

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3:21 am EDT

MultiChoice Africa / DSTV Billing and viewing

Dear Sir/Madam

My number is Lindile Nomvete I have two Dstv Decoders . The due date for both my Decoders is 9th of each month and I am paying R 820 for both of them. During the month of June 2021 I called the Dstv contact centre and requested that my due date be changed from 09th to 15th of each month and that was done. On the 10 July 2021 surprisingly my Dstv was disconnected and the account was increased rapidly from R 820 to R 1200 . I feel that is not fair because I have not even enjoyed any extra viewing. I had Dstv since 2014 but I never encountered such a problem. I the requested that my account be left unchanged. Please find this Ref number [protected]'i215

Your prompt response will be appreciated.

My ID number will be provided on requested

Regards
L.Nomvete
[protected]

Desired outcome: Change for 15th of each month and pay an appropriate or fair amount

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4:39 am EDT

MultiChoice Africa / DSTV Account deactivated.

I have recently upgraded my package to DSTV compact on the 15th of June based on the communication received from you. I took the offer on the basis that I will be paying R299 for the next three months as stated. On the 28th I paid my account which requested R111.93, later on the 1st I received a communication that I have to pay R303.60 I then opted to pay via the app which then requested me to pay R119.60. Unfortunately this was not the case my services were disconnected today due to non payment, now requesting R326.26 to be paid. I then called multichoice customer care to query, I was assisted by Terissa Jordaan and I was told that they can't assist me as I no longer qualify for offer of R299 as I did not pay for the upgrade within 24 hours whereas the communication from the WhatsApp when I did the upgrade started that the outstanding balance will be added to my next bill. I then requested for team leader, they said they are all in the boardroom and I have to wait.

This is totally unprofessional and incompetent, can I get feedback on this complain. I feel I was lured to upgrade for your beneficial only.

I've attached the screenshot of the communication during the upgrade and my payments receipts.

You can contact me on [protected] for feedback.

Regards.
Masilo Malema

Desired outcome: To reinstate my package as per our upgrade agreement

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4:22 am EDT

MultiChoice Africa / DSTV Technicians poor service

I have received poor service from 2 technicians having paid both for the same job. The 1st one installed my dish to a neighbours one and I had to pay a second guy who joined old cable and after calling him for 2 days he promised to come in to repair it but does not pitch.
I really need to speak to someone urgently. I recvd a call for Multichoice at a bad time taking care of Ill Covid patients and could not talk as I assumed it was someone trying to persuade me to upgrade.I have had lots of those calls.
I have the details of both technicians
Des [protected]

Desired outcome: Urgent

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12:59 am EDT

MultiChoice Africa / DSTV Technical problems unresolved after 10 days of misery

I have enjoyed perfect connectivity from my primary decoder to my secondary decoder for the past seven years. After agreeing to renew my contract an installer was sent to install a new decoder. After 4 hours of communication with DSTV the extra view still would not work. The installers re-visited to confirm the installation was OK - it was, the decoders were checked at a DSTV service center - also OK and in the shop could "talk" to each other. Two more wasted hours of communication with DSTV still no success. I was promised on four separate occasions that a manager would call me to resolve the issue - ten days later still no extra view and no calls from any DSTV "managers"...must be nice to have a monopoly. Why promise a customer that they will receive a call and then totally ignore them - must be some sort of sick game I think.

Desired outcome: Restore my extra-view

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8:07 am EDT

MultiChoice Africa / DSTV Dishonest Installer - Mr DSTV

MR DSTV

This is n dishonest DSTV installer and have wrong fully charge my parents for the moving of n decoder +/- 10m-15m.

When they were contacted (details found on dstv accredited installers),

They quoted R350 for call out and R10 /m for cable (no additional charges)

When they were done installing they indirectly demanded the old people (my parents)to pay them R900 (invoice attached)

There workman ship is poor they left all the cut cables as is and move furniture and did not even move it back.

Is this the kind of service providers you allow to be associated with the DSTV brand?

Desired outcome: My parents R450 over charge to be paid back & the wire to be redone correctly. NOT BY THE SAME INSTALLATION COMPANY as they workmanship is poo and they make the old people feel intimidated r, but it must be for there account.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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