MultiChoice Africa / DSTV
reviews and complaints

Have been to dstv port Elizabeth branch four times with no success

The Block Australia is currently showing at 18:00 on Mnet. This is family viewing time. My daughter (8years old) loves the program, but there is a lot of foul language (f bombs) that can't be bleeped out! I don't think this is suitable during this timeslot? How can the language be changed to family to bleep out the swear words? Currently that option is not available?!? Thanks

i am truly dissatisfied with the service i have received from DSTV and no one is able to explain where do they get the information to debit an account that i am not banking with and why have they let me pay cash then i authorize a debit order and a holiday home, on what address is the holiday home, as my decoder is in 9 Geelhout Avenue Doringkruin Klerksdorp

Your streaming service I tried out had issues and took a whole day to resolve. Also when I took out the streaming service 2 boxes were activated and was charged over R600.00. I have not used my dstv boxes for 4 yrs. When I spoke to 3 members of your customer service team over 2 days to deactivate these I was assured no money will be taken.

My bank was deducted without my permission and a refund has been agreed. However, if I incur bank charges as my account is in the red I expect you to pay it.

I only used showmax and expect my bank details to be deleted form your system for any other service.

Regards

F Pillay
I D [protected]

26th Aug 21 services terminated by provider without notice. Contacted call centre however no one picked up up until 30th Aug 21. Email sent on 26th was responded to on the 29th Aug 21. Consultant finally advised what the challenge was with account and needs to be released by the Risk dept. That flagged my account for Fraud which I wasn't made aware off in the first place. Contact for Risk debt. Was provided by Consultant however no luck in interacting with anyone who can solve my account challenges. To date still out of service which I paid in advance for and no return of my emails or calls from Risk dept who can actually unflag my account. I told them I am done running after them when I am the one aggrieved. Consultant informed me that they wait for the customer to call in to query instead of them contacting customer to advise of new developments in one's account.

Account [protected]: I was billed r2400 instead of +/-r600 while on prepaid. I paid what I used to on 20 august. But they blocked the account I and my family are very frustrated due to this. I regret the day I became multi choice customer. Do they ever know what customer service, have they ever put theirself in my shoes? I phone for help, I spoke to khanyisile mthembu. Who said she is putting me through manager, I was put on hold for hours without help, she ended up hanging up on me. It that how multi choice treats their customers?

Why must I struggle to be refunded if I don't owe you, I need my refund because I made a double payment by mistake, I provided everything you wanted but you don't even come back to me, that alone shows that you don't care about your bread and butter (customers). Please be reliable to us. You know very well that we rely on you. Be open and honest .

Incorrect billing - call centre team leaders unable to resolve

Good day, I would like to lodge a formal complaint for dstv SA. I have an issue of billing since the 4th of August and it still has not been resolved to til today. I have sent numerous emails and called over 10 times but still have no answer. I have requested to speak to a manager and the consultants always say there is no manager. I have tried social media pages and still no assistance. My cell phone number is [protected].

I have a massive complaint regarding the Dstv streaming options for sport.

I would just like to know, why for the olympic events were we able to view all events.
We got to celebrate all the different sporting events, which was fantastic!
Yet! For the Paralympics there have only been two channels allocated ? Actually, visibly there are no channels allocated.
The Paralympics should be able to be streamed just as the olympics was!
I mean the discrimination towards these athletes is unbelievable!

After googling and contacting your dstv call center, I've found out that you must purchase Showmax PRO? I've even visited the supersport TV guide and it shows no events for the Paralympics?
Showmax is the only way we can watch? Why wasn't that like that for the olympic events?! These are athletes who have been training for years just like the olympic athletes ! Why are we not able to view and celebrate them in the same way?

Honestly the disrespect is disgusting!
We should be able to watch all Paralympic events, just like the olympics .

Good day
I wanted to cancel my DSTV package, changed my mind and called 2892222 to ensure that my services NOT get cancelled. I was ensured, everything still fine and payments will still go of on 23rd of each month.
Last month, I had to manually pay my DSTV. This morning, again it was suspended. Now I have DSTV, but I cannot record or watch anything that was recorded.
I am not happy about this, I have asked the lade to make sure, I will still have everything as before.
Please can this be looked into

The request to DSTV was simple remove the old explorer and activate the new ultra explorer, poorly skilled staff not able to perform a basic task, resulting in the termination of all services notwithstanding that the account is in good order

Hi my name is lerato. I have been contacting you through all channels to report the e48 error since january 2021. I have paid technicians and still the problem has not stopped. Now, my tv plays for a minutes, then the error shows on the screen, tv goes blank and back on. I called and your employee could not help, instead tells me to pay someone again. Now, this really unprofessional and very annoying. It costs money to call, whatsapp and send emails. I need this to be fixed as soon as possible. Icasa has to explain how do they approve and company that can not solve its own problems mxm.

Good day . I would like to report unauthorized access to my dstv account. packages have been added and credit without my knowledge. I only realised this when i saw i owed DSTV an amount of over R2000. I went into your Multichoice Cape Town branch at N1 City on 31 July 2021 and asked a manager to assist - who unfortunately did not know what he was talking about and told me to pay an amount cos one of their DSTV service centre staff members done a double credit on my account without my knowledge and i don't see how this is my problem or concern. He said i needed to pay that amount as i used the service. i dont check my bank account or debit orders to see what gets deducted or not but i paid anyway as i saw his statmement fair. I paid an additional amount of R1377 extra to the amount that was already debited from my bank account. i asked for my account to be cancelled immediately as i wanted nothing more to do with them. i walked out, checked my account only to find it was not cancelled. i went back in to DSTV and asked to speak to another manager who advised i did not have to pay the amount as it was not my mistake and said my account had not been cancelled yet. i asked him to cancel it and they cancelled it and he said there would be a refund due and asked if they could use my debit order banking details and i said yes they can. Up until today i have spoken to over 5 customer service agents via their live chat platform and every single one of them is giving me a different story as to how to get my refund. i honestly just want my money and get rid of this people and not deal with them at all anymore. Please assist as i am tired of it all and i have had it. during this time packages have been added and credited as well. Please can someone just sort this out and equally train all your staff members the same way with the same information. i come from customer service and this is horrible service even from a manager. A few names i remember is Lelo, Nthabiseng, Ntokozo - all giving me different information about a refund due to me. I do not remember the manager's name as i was not going to complain but did not know it would drag out so long. i just need assisting and asap. Thanks so much. Best regards.

Good day,

My name is Abegail Motshidisi Modise - [protected]
Customer no:[protected]
Contact: [protected]

On 6th August I was supposed to receive 2 decoders as per discussion with the agent who sold me a contract. But your technicians first of all had forgotten my decoders, so they installed the dish & did all the points they were supposed to install. Then said they are going back to collect them only to bring one, which on the same day I called Multichoice as I activated I reported that & the guy I spoke to was going to escalate it. I have been waiting since. My reference for the installation on the day was ZZM78M

I tried to chat on self service not helpful at all, the robots or whatever you use are impatient. I have paid for everything as per our agreement but I feel like I have been moved from pillar to post by everyone I spoke to.

So sad after an amazing service I received from the guy who sold the deal to me, only to be messed up now.

I am so disappointed that no one even calls to just inform me when will this get resolved.

I am looking forward to hearing from you soonest.

Kind regards,
Abegail Modise

1. Closed my account on 3rd March 2021 by visiting Multichoice in Randburg Oak street.
2. Dealt with Boniswa MATSEKA she did I assume all on computer. Told me my refund will R3, 172.60 I can expect it at end of March.
3. On 9th April I sent an email and request my refund she never reply.
4. I received an phone call between 19th and 20th from DSTV to advice me they are transferring my money to my account it should be in in 2days time it was in on the 21st April 2021.
5. I check my bank statements on 3rd August and realize Multichoice debited my account with R539, 31July, R539 30June and R1028 on 31May. This was and unauthorized debit order that they loaded no authority from me. Phone spoke to Toko Ref 21729518I93 she investigate and said the first.
6. I phone again on 16 August when through 3 agent then I insist that I want to talk to a manager of supervisor I was quite hysterical this gentle man just ask me to stay calm and is going to investigate. 52 min on my cellphone.
7. Kgothatso phoned me 20 min after the call with the supervisor and told me he will phone me after 4 but he never did and I also did not received any calls today.

My name is Peter Ditsi and my customer number [protected].

On or around the 9th July 2021 I applied for a price lock compact package. The package included a second Explora at a cost of R49 pm. After numerous calls made when it was delivered it was only Explora Ultra and no Explora 3 as ordered. I immediately lodged a query and was advised that the matter will be attended and spoke to Luthando. I again phone days later and spoke to Samkele who promised that the matter has been escalated.
On the 26/07/2021 my service was disconnected claiming that they have not received money. I Was penalised for the reconnection which is not my fault and yet paid the money.

After days of not receiving update I then again called on the 6/08/2021 and spoke to Enobia (hope the name is correct) and she also advised that she has escalated the query. T o date I have not received any feedback despite being promised a call back to arrange for the delivery.

On the 15/08/2021 I rented a movie (Misfits) through box office. The movie was not available for viewing. After an hour I called and spoke Xolela Matomela who after a long conversation over the phone trying to assist me referred me to Live chat. I then resorted to Live chat with the hope of getting my query resolved. I spoke to Itumeleng who after as well after a long and tiring chat she then escalated the query and gave me a reference NC 701074 e number. I was advised that an email will be send a few minutes later which to date has nit happened and the movie has also not been loaded.

This has also not caused inconvenience but also financial loss as one has to be on the line for long period of time waiting to be assisted. The DSTV App does not have some features if you have a query for e. g Box Ofiice.

With Live chat you will also be on the on line for a lonf period and the consultants take time to respond to the messages.

In short none of my queries have been resolved

Our dstv has been off since Friday afternoon. The error code is E48-32. On the Facebook page there are hundreds of South Africans and people from Lesotho with same issue. We have been watching for 2 years there is nothing wrong with the installation despite various calls to call centre which was not helpful it is still off. Now we must pay for a dstv technician for something thats not our fault.

I am so disgusted. I have been calling the Johannesburg call centre from the 26 /07/ 2021. I have never in my life received such bad service. I do not see the need to have Dstv. I have also Lodge a telephonically complain to Vusi Mchunu To resolve my issue unfortunately still no response

I have been charged for an explorer and I don't have one and also been charged for two decoders and I only have one decoder which I put on compact plus which is R530 a month but now l have been charged R1115.00 but I don't know why and I am not paying that amount I pay last month R560.00 for compact plus .I don't know why they charge me for two decoders and I have one decoder now is almost three years now