MultiChoice Africa / DSTV
reviews and complaints

I don't know where to begin. Issue started when I called DSTV call center to change my payment date, payment method, add insurance and set up a debit order for payments. This has been a terrible experience as I have been lied to, had phone put down on me and being blatantly inconvenience and received very terrible service and had call center advisors being rude to me. I have tried to log a complaint over the phone but the advisors refused blatantly. I have also been lied to by a manager Nosipho Phewa whom when I told her via email that I have had a phone put down on me multiple times. I have proof of an email from her saying that I will be getting a callback shortly but until today this has not happened. This was on 30/07/2021 and my complaint still not resolved today. To top it all off, you lied to me when I asked about my payments and told me that I do not need to make payment as everything regarding my account will be paid via debit order on 27/08/2021. I have had my services cut off yesterday leaving me to go 24 hours without television. I have been inconvenience and belittled by this company. I am very disgusted to a point that I want to return everything back to where I bought it from and cancel my subscription then demand a refund of all the monies that I have paid. I am never going to let this rest and will also make sure that all my friends, family members and work colleagues know about this poor and disgusting service. I will never recommend this company ever again. I demand a higher escalation to a director's level and I will be taking this to court with my lawyers. Believe I have already spoken to them and they very much want to take this company on and will definitely demand compensation for the poor customer service, misinformation, being lied to, being inconvenience and the stress that me and my family had to deal with.

Good day

My name is Confidence Mosoeunyane sending this message on behalf of my father Mr Molelekwa Ntsepe ID no. [protected] we upgraded our normal DSTV HD to EXPLORA ULTRA with EXTRA VIEW and the agent said our monthly installment will be R689 x24 months and we agreed, but now debit orders that goes through is not the money that we agreed to (e.g) on July month end we paid R1175 and now it's August and the installment due is R862 so we want to know how is possible that we always pay more than the installment we agree to. PLEASE give us a call and explain what is happen since we starting to think that the best option is to cancel this contract of DSTV Explora ULTRA, and our subscription is DSRV COMPACT PLUS.

MY CONTACT DETAILS ARE AS FOLLOWS

Cell no. [protected]
Cell no. [protected]

Your assistance will be highly appreciated

Regards

Confidence

Good day

it is with great disappointment that this matter had to come this far and will still be taken
further due to incompetent staff .

i won an upgrade from DSTV compact to compact plus early this year and i was notified to pay
for the normal subscription which i did and the next month i was told my account was in a credit
and did not need to pay and i did not pay due to the credit, to my understanding because it was never made clear that on the month of the free upgrade was i supposed to pay for that month or not and everytime i would call to verify i was told by your consultants that i because i had paid on the month for the upgrade i did not need to pay the next month .

I then last month used up some of my credit to which was around R80 and paid R10 to be able to add movies for R99.00 which was only for July and my dstv app updated once i cancelled the movies that i will be paying R250.00 by the 1/08/2021 because of the staff discount that i have .

Before the end of July i checked my dstv app and now i needed to pay R790.96 which i don't know where it come from and i again called in and the explanation that was provided to me on how i owe such a lot of money did not make sense, i was told to make arrangements for an error that i was not responsible for and the 31/07/2021 the same amount was credited back in full on my account, i continued and paid R251.00 for my normal subscription and it reflected on the app that i had a credit for September and only needed to pay R1

I do not know who is doing this but this has been such an inconvinience on my side because my services have now been disconnected and I am told I now owe R600.00 and no one knows how .

I have previously taken the matter with rewards to HELO PETER and little did I know it was going to cause so much nonsense. I will take this to HELO PETER and I will not be paying anything more than what I already paid this month .

RECONNECT MY DSTV I DO NOT OWE YOU ANYTHING

Kind regards
Mpho Mazibuko
[protected]

dstv has disconnected my account for the second time in a week. they saying i haven't made a payment however it was reflecting a zero balance for that month i will not pay for dstv's incompetence they should take it up with where made the error and reconnect my services immediately! i have paid for this month and if the matter is not resolved i demand a full refund and cancellation of my subscription immediately!

As i write this i am frustrated, we have 3 days not watching tv. Dstv disconnected my services saying i owe R1600, i dont even know why we owe that much because my pricelock is R650 compact plus. I'm tired of contacting them whereas they dont solve anything. For the month of August we paid R300 on top of the R650 we normally pay. Tgey are very incompetent and their customer service is embarrassing.

Good morning.

Please find attached bank statement as proof that my DSTV debit order was done on the 30/07/2021.
On the 30/07/2021 I connected with a consultant on the Facebook Messenger, who advised that the dsvt was disconnected due to non payment. I advised her that I have a debit order in place which she checked, that there was indeed a debit order which never went off, not my fault but DSTV's. I agreed to a ad-hoc debit order that went off for the amount of R469.79. She also advised that the request to reverse the reconnection fee of R50, as a result I will have a credit balance of R50 on my account.

On the 03/08/2021 DSTV again tried to debit my banking account for the same amount of R469.79 but was immediately reversed due to insufficient funds, as you can see on the bank statement there was funds in my account when the debit went off on the 30/07/2021.

The lady advised that the system sends off the debit order automatically, that is why it was reversed back. Then on the 05/08/2021 I received another sms stating that the debit order was cancelled due to non-payment, her reply was That there was an error debiting your account please consult with your bank, why should I consult with my bank I never had a debit order with them.

This morning again my dstv is disconnected, I am highly upset.
Please contact me on [protected]

This morning your useless agents tried to help me, Yolisa requested a new bank statement up until today's date, to see if there was any reversals. I sent it twice to her nut up until now no response.

I am aware that we are in a pandemic. This is not an excuse for the useless service from multi choice /dstv.
Our premiums never changes, every year is an increase.

A service dstv catch up is provided to view programs missed when scheduled. Helps to catch up. Some programs are simply ignored and catch up not updated?

Tv series, new, scheduled showed a few episodes shown then nothing. Bill boards even displayed the new series. The worst is that the tv series is enjoyable then after a few episodes stopped without reason.

Biggest nightmare of dstv the repeat of movies constantly shown numerous times in the last 2years.

Every different service now comes with a price in addition to the normal subscription?

Why can't I not choose the the programmes linked to my subscription and the crap that dished out by multi choice/ dstv

We suddenly inundated with foreign programmes?

Good day

The purpose of this email is to lodge a complaint concerning my DSTV monthly Billing.

My package is as follows:

Packages Amount
1 -Dstv Easyview 29.00
2 - Compact R399.00
3 -Explora - Rewind and Extra View R100.00
4 - Insurance R35.00
SUPPOSED TOTAL PAYMENT R563.00

This is how I expect my payment to be, however every month I am billed different amounts which sometimes goes more than R1000, 00.
We bought this explora when was introduced in 2013 or 2015 (your records will show).
Before the explora we were using PVR and we were told that when you have Explora you do not have to pay R100 extra for "catch up". However it turns out that you have been billing us R100 for ExtraView and R100 for Catch up.

I therefore would like to be credited for the years I have paid the extra R100 whereas you were supposed to charge me only R100 for both extraview and catch up.

I have been calling and speaking to numerous call centre agents who promised to log this query for me with no feedback. They pick up the billing error but no action is taken.

I would like to see this sorted as I feel robbed whereas I have already communicated these.

Regards
Dudu and Decky Makwakwa
[protected] or [protected]

DSTV contract [protected] - Ms. Johanna Labuschagne
Complain dated 3/8/2021 - Operator, Thoko ref no. [protected] I 93
An amount of R539.00 went through my current account on 31/7/2021, June and May's 2021 also went through.
Thoko told me I will get a refund in 7 to 10 days of R 1, 617.
After the conversation I check my statements and notice that I was billed in May to the value of R1, 028. Total refund R2, 106.00
I closed this account 3/3/2021 Boniswa Matseke.
From 3/3/2021 my refund R3, 172.60 was only paid 21/4/2021.
Boniswa told me once my refund went through the debit order will be cancelled by Multichoice.

Am S.M. Ntshangase I won dstv rewards of compact plus, after that on the billing for the month of August 2021, i see that i must pay over R1053, for what because the rewards was only for one month and after that the debit order went off as normal and terms of dstv rewards.

When you call customer service your told that the matter is being escalated.

Can dstv be ethical and accountable, and stop defrauding customers with this valueless competitions

I know even this complaint am laying now will be null and void, so disappointed

[protected]

I applied for the Price Lock of R899-00 I am billed extra but asking for a copy of the recorder call as I was promised I could have three decoders with the price lock now they are saying I need to pay an extra R105-00 but this was not discussed when taking the price lock I cannot access all the channels as they have limited the viewing because of my dispute, and all I am asking for is a copy of the recording where I was promised I could have three decoders at R899-00 - emails received yesterday-
From: FreshDesk Notification email
Sent: Tuesday, 03 August 2021 10:20
To: [protected]@vodamail.co.za
Subject: Re: Client 745154
Dear Priscilla
Thank you for getting back to us, and for taking my call.
We apologies for the inconvenience caused the price lock deal you took is for R 899 and there was an incorrect billing, I have escalated to our I team to assist with loading the correct deal and I will refund the amount debited.
Regards
Martha
On Tue, 3 Aug at 12:33 PM, FreshDesk Notification email wrote:
ENQUIRY REFERENCE NUMBER: [protected]
Hi Priscilla
All 3 decoders are linked. I will let you once I have captured the refund am still waiting for your billing to be corrected. Regards Martha
Tue 2021/08/03 18:39
ENQUIRY REFERENCE NUMBER: [protected]
Dear Priscilla
The refund has been captured of R 1274.84 and will be paid out in 3 working days, with 3 decoders linked there will be an extra R 105 for the 3rd decoder, your monthly charge is R 1004.

Regards
Martha

Good day,

For the past two months I cant watch CATCH UP, after a few phone calls the following message display = Catch up is not available in this country yet.

Firstly, can someone please let me know what the problem is, Secondly pay back my money for not having this service for two months.

customer number - [protected]

Customer no [protected] - i was contacted by your branch on 23 July and new contract been submitted the salesrep request that on 4 august 2021 they will install the new explorer and did confirm my new home address and verified by salesrep and he confirm that if i am not available at the address on date and time i will pay a penalty fee of r2000.00 - after numerous call from 7h30 till 11h00 nobody picking up as per above number - i phone head office on [protected] but they could not help. I need this company personal contact details and also my new contract and request that the salesrep call me - i need urgent feedback on this matter

Morning

No installer has contacted me.

Nelson Murugan
Maintenance Support System Specialist
Belting and Electrical Workshop
For and on behalf of:
Richards Bay Coal Terminal Proprietary Limited

Office: +[protected]
Mobile: +[protected]
Fax: +[protected]
E-mail: [protected]@rbct.co.za
Website: www.rbct.co.za

From: FreshDesk Notification email [mailto:[protected]@dstv.com]
Sent: 02 August 2021 04:22 PM
To: Nelson Murugan
Subject: Re: COMPLAINT REGARDING POOR SERVICE FOR ID: [protected] 1

ENQUIRY REFERENCE NUMBER : [protected]
Good day

Hope you are well

Thank you for your email, it is a pleasure to assist you with your query
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.

We have tasked an installer in your area to contact you.

Kind Regards,
Elizabeth Mashiloane
NMS Insurance Services (SA) Limited Team

For more information about DStv's Decoder Insurance, please click here http://www.dstv.com or contact us on [protected]
On Mon, 2 Aug at 9:27 AM, Mr Nelson MURUGAN wrote:
Mr Nelson MURUGAN :
This email and its contents are subject to our email legal notice at the bottom of this email

Morning

Please provide feedback, no installer has been assigned to this installation to date. Previous consultant did not come back to me as per telephonic discussion on friday.

Nelson Murugan
Maintenance Support System Specialist
Belting and Electrical Workshop
For and on behalf of:
Richards Bay Coal Terminal Proprietary Limited

Office: +[protected]
Mobile: +[protected]
Fax: +[protected]
E-mail: [protected]@rbct.co.za
Website: www.rbct.co.za

From: Nelson Murugan
Sent: 30 July 2021 09:05 AM
To: 'Dcc'
Subject: RE: [EXTERNAL] COMPLAINT REGARDING POOR SERVICE FOR ID: [protected] 1

Morning

A DSTV installer by the name of Sphiwe [protected]) called me yesterday to undertake this work but he was given a Durban address for installation.

My physical address is:
A1152 Mahlambulukana road, Ngwelezane, Empangeni.

Please get an installer from my area.

Nelson Murugan
Maintenance Support System Specialist
Belting and Electrical Workshop
For and on behalf of:
Richards Bay Coal Terminal Proprietary Limited

Office: +[protected]
Mobile: +[protected]
Fax: +[protected]
E-mail: [protected]@rbct.co.za
Website: www.rbct.co.za

From: Dcc [mailto:[protected]@multichoice.co.za]
Sent: 28 July 2021 04:44 PM
To: Nelson Murugan
Subject: Re: [EXTERNAL] COMPLAINT REGARDING POOR SERVICE FOR ID: [protected] 1

ENQUIRY REFERENCE NUMBER : [protected]
Dear Mr Nelson Murugan

We thank you for bringing your complaint to our attention

As discussed as per our telephonic conversation, we will allocating an installer to assist with providing a new Explora decoder as well as it's installation as required.

We appreciate the urgency of the matter and wish to assure you that our aim is to resolve our complaints amicably.

We humbly apologise for any inconvenience caused.

Kind Regards,
Mulalo Peace Phaswana
NMS Insurance Services (SA) Limited Team

For more information about DStv's Decoder Insurance, please click here http://www.dstv.com or contact us on [protected]
On Wed, 28 Jul at 10:14 AM, Mr Nelson MURUGAN wrote:
This email and its contents are subject to our email legal notice at the bottom of this email

Morning

Due to a power failure my DSTV Explora unit gave an exclamation mark(!) fault when power was restored. I failed to clear the error. I then took the unit to JJ'S Electronics in Richards bay to get it checked out on Friday the 23/07/2021.

The agent(Sphelele) then tested the unit and deemed it faulty. He replaced the unit with a new one but failed to get it working as well. The new unit gives an E107-4 error and has an exclamation mark(!) fault when a channel is selected.

He then told me to take the faulty unit and he will call me back which he did not. Yesterday I phoned him and he told me he was busy with a customer and will call me back. To date he has not called me.

Please advise as this is the second week I'm without service.

Nelson Murugan
Maintenance Support System Specialist
Belting and Electrical Workshop
For and on behalf of:
Richards Bay Coal Terminal Proprietary Limited

Office: +[protected]
Mobile: +[protected]
Fax: +[protected]
E-mail: [protected]@rbct.co.za
Website: www.rbct.co.za

To Whom It May Concern

It came to my attention that we have been paying for an activated decoder that is not in my possession.

We are loyal customers since the existence of DSTV and currently having 4 decoders (Premium package) on our account.

The decoder in question is: U201191139. Smart card nr: [protected].

I have requested your center to cancel this immediately.

Please check how long I have been paying for this and how you will assist me to resolve this problem.

Kind regards
Johan Minnaar
[protected]

We installed the xplorer ultra price lock +- 2 week ago. 1st is was a faulty decoder. Then we got another. The lady who helped us with the price lock subcription said they do a plorata and the payment is going to be just over R200.00. Then we got a message saying they are going to deducted ove R2000.00. We imedeatly phoned and they assured us the fault was on there side, and they are going to fix it immediatly. Which they did not. They deducted 2020.00 from our bank account.

Good day

May I kindly please get help regarding this matter already. My account has now been suspended and penalties added which have nothing to do with me but the incompetence in the billing department. I've tried resolving this before you even debited my account on the 25th of July. I immediately reached out to you after receiving a notification that you were going to debit my account for R1102 and I called and asked why but was told I missed a payment in June which wasn't true. I then obtained my bank statement which I emailed to proofofpayment department and Micaela Davids confirmed receipt of, apologize and informed me that this had been resolved it was an error on your part.
On the 25th you still went ahead and debited R1102 which was unsuccessful because of insufficient funds. I then called again to follow up on the mater but have been sent from pillar to post. 1 minute I owe R1665, the next R1358 and this morning it said R917.

Be kindly advised that I have no intentions of paying and incurred unnecessary fees because of your own doing but willing to pay my monthly subscription because had you not tried debiting R1102 in the first place but debited my subscription that transaction would have been successful. Already I have spent so much on you calling, emailing and bank fees.

Can you kindly please help or cancel my subscription!

Thanks
Nomawethu Monametsi
[protected]

It is a slap in the face of All Christians when cursing is censored out from movies and programs, but Not Blasphemy of the Name of Jesus Christ and God on the Family setting.

Utter Disrespect and Contempt shown by Dstv towards Christians !

Also start Rating movies with a B for Blasphemy so we as Christians can avoid such movies.

Good day

Please see attached screenshots.
We had 1 free movie which was never given to us - neither did we receive the credit for it. we were charged R40 for the next movie

I called on 18th July and did not get assisted at all
called again on 29th and was told to email screenshots of the sms messages

This kind of service is extremely poor and shocking
consultants are useless and not willing to assist

ref [protected] - i 95 and 96

I won a free upgrade to Compact Plus for a month through DStv rewards scheme. Dstv will upgrade you free of charge for a month and after the month will downgrade you back to your original package. I pay R499 for compact via debit order. They now wants to bill me over R1000. Dstv social media is with alot of complaints regarding this and no action from them to rectify it.

They are frauding there customers.

Johan Stegmann
[protected]