MultiChoice Africa / DSTV

Dstv has recently aired a series called Evil which is absolutely disgusting and disturbing to the viewers and in addition the trailer is on repeat, please stop showing this Series or the trailers. We have younger that watch Dstv and the trailers have been so sickening it gives my child nightmares. Please can you address this complaint with immediate effect.

On the 09/09/2021 was services were disconnected. I made a payment of R420 and R100 respectively because of reconnection fees. My account was still inactive and I called multichoice and they asked me to mail them the proof of payments. The activated the services and then deactivated them again on the 12/09/2021. I then called their consultants in vain with no help. Kept sending emails and then got a response from dstv help desk. The asked for the proof of payments which they already have and said they would reconnect my services. Nothing has happened and now they are no longer responding to my emails.

I feel I'm being scammed because they are referring me from one department to another

I am a premium subscriber for at least 2 years with a debit order in place latelty. All went wrong the last 2 months. They keep on linking a family package to my account and want immediate payment is required. They then disconnect my 2 decoders. When i complain they restore my service like on last Friday. This morning i again was disconnected from showmax and i see i had to pay R1426.72 by yesterday. This is manees my premium account was paid end of August via debit order. I have no other escalation route available. Please assit

I am paying for a service with no use to me, I have tried numerous of times to resolve my issue without success, I am getting promises that it will be sorted but nothing happens, just un-logical expectations, the operators do not know what they are doing. I am tired explaining that there was nothing wrong in the past, I do not have any issues with any of my other 3 streaming subscriptions

For the wholw of this year i have been treated badly byy dstv, every monthmy account is different . I took the price lock contract last year for the ultra decoder and every month the amount will vary from r1340-3500 which i dont understand whatis was for. Few months ago i cancelled netflix, my insurance for all 3 of my decoders, downgraded to compact plus . But i still paid more than r1400 every month and still was never the same amount. Last week sunday a consultant from dstv by the name of ntando called me and after a long chat he promised me that my account has been resolved and fixed and thati must pay r248 and from the 15th which my new payment day i will pay r999 monthly and i paid r250 on the 07th, this morning i get an sms to pay r99 because they will stop my viewing, i go to the app itsays i must pay r1235. What kind of scam are youpeople running? what kind of nonsense is this? why must i go through this every damn day? i have cancelled most things so that i dont pay much money but still has changed. I called this morning and they tell me a different story. Its a different story evry damn day and time.

My name is: nnini amelia letaoana
my cell no :[protected]

Have been to dstv port Elizabeth branch four times with no success

The Block Australia is currently showing at 18:00 on Mnet. This is family viewing time. My daughter (8years old) loves the program, but there is a lot of foul language (f bombs) that can't be bleeped out! I don't think this is suitable during this timeslot? How can the language be changed to family to bleep out the swear words? Currently that option is not available?!? Thanks

i am truly dissatisfied with the service i have received from DSTV and no one is able to explain where do they get the information to debit an account that i am not banking with and why have they let me pay cash then i authorize a debit order and a holiday home, on what address is the holiday home, as my decoder is in 9 Geelhout Avenue Doringkruin Klerksdorp

Your streaming service I tried out had issues and took a whole day to resolve. Also when I took out the streaming service 2 boxes were activated and was charged over R600.00. I have not used my dstv boxes for 4 yrs. When I spoke to 3 members of your customer service team over 2 days to deactivate these I was assured no money will be taken.

My bank was deducted without my permission and a refund has been agreed. However, if I incur bank charges as my account is in the red I expect you to pay it.

I only used showmax and expect my bank details to be deleted form your system for any other service.

Regards

F Pillay
I D [protected]

26th Aug 21 services terminated by provider without notice. Contacted call centre however no one picked up up until 30th Aug 21. Email sent on 26th was responded to on the 29th Aug 21. Consultant finally advised what the challenge was with account and needs to be released by the Risk dept. That flagged my account for Fraud which I wasn't made aware off in the first place. Contact for Risk debt. Was provided by Consultant however no luck in interacting with anyone who can solve my account challenges. To date still out of service which I paid in advance for and no return of my emails or calls from Risk dept who can actually unflag my account. I told them I am done running after them when I am the one aggrieved. Consultant informed me that they wait for the customer to call in to query instead of them contacting customer to advise of new developments in one's account.

Account [protected]: I was billed r2400 instead of +/-r600 while on prepaid. I paid what I used to on 20 august. But they blocked the account I and my family are very frustrated due to this. I regret the day I became multi choice customer. Do they ever know what customer service, have they ever put theirself in my shoes? I phone for help, I spoke to khanyisile mthembu. Who said she is putting me through manager, I was put on hold for hours without help, she ended up hanging up on me. It that how multi choice treats their customers?

Why must I struggle to be refunded if I don't owe you, I need my refund because I made a double payment by mistake, I provided everything you wanted but you don't even come back to me, that alone shows that you don't care about your bread and butter (customers). Please be reliable to us. You know very well that we rely on you. Be open and honest .

Incorrect billing - call centre team leaders unable to resolve

Good day, I would like to lodge a formal complaint for dstv SA. I have an issue of billing since the 4th of August and it still has not been resolved to til today. I have sent numerous emails and called over 10 times but still have no answer. I have requested to speak to a manager and the consultants always say there is no manager. I have tried social media pages and still no assistance. My cell phone number is [protected].

I have a massive complaint regarding the Dstv streaming options for sport.

I would just like to know, why for the olympic events were we able to view all events.
We got to celebrate all the different sporting events, which was fantastic!
Yet! For the Paralympics there have only been two channels allocated ? Actually, visibly there are no channels allocated.
The Paralympics should be able to be streamed just as the olympics was!
I mean the discrimination towards these athletes is unbelievable!

After googling and contacting your dstv call center, I've found out that you must purchase Showmax PRO? I've even visited the supersport TV guide and it shows no events for the Paralympics?
Showmax is the only way we can watch? Why wasn't that like that for the olympic events?! These are athletes who have been training for years just like the olympic athletes ! Why are we not able to view and celebrate them in the same way?

Honestly the disrespect is disgusting!
We should be able to watch all Paralympic events, just like the olympics .

Good day
I wanted to cancel my DSTV package, changed my mind and called 2892222 to ensure that my services NOT get cancelled. I was ensured, everything still fine and payments will still go of on 23rd of each month.
Last month, I had to manually pay my DSTV. This morning, again it was suspended. Now I have DSTV, but I cannot record or watch anything that was recorded.
I am not happy about this, I have asked the lade to make sure, I will still have everything as before.
Please can this be looked into

The request to DSTV was simple remove the old explorer and activate the new ultra explorer, poorly skilled staff not able to perform a basic task, resulting in the termination of all services notwithstanding that the account is in good order

Hi my name is lerato. I have been contacting you through all channels to report the e48 error since january 2021. I have paid technicians and still the problem has not stopped. Now, my tv plays for a minutes, then the error shows on the screen, tv goes blank and back on. I called and your employee could not help, instead tells me to pay someone again. Now, this really unprofessional and very annoying. It costs money to call, whatsapp and send emails. I need this to be fixed as soon as possible. Icasa has to explain how do they approve and company that can not solve its own problems mxm.

Good day . I would like to report unauthorized access to my dstv account. packages have been added and credit without my knowledge. I only realised this when i saw i owed DSTV an amount of over R2000. I went into your Multichoice Cape Town branch at N1 City on 31 July 2021 and asked a manager to assist - who unfortunately did not know what he was talking about and told me to pay an amount cos one of their DSTV service centre staff members done a double credit on my account without my knowledge and i don't see how this is my problem or concern. He said i needed to pay that amount as i used the service. i dont check my bank account or debit orders to see what gets deducted or not but i paid anyway as i saw his statmement fair. I paid an additional amount of R1377 extra to the amount that was already debited from my bank account. i asked for my account to be cancelled immediately as i wanted nothing more to do with them. i walked out, checked my account only to find it was not cancelled. i went back in to DSTV and asked to speak to another manager who advised i did not have to pay the amount as it was not my mistake and said my account had not been cancelled yet. i asked him to cancel it and they cancelled it and he said there would be a refund due and asked if they could use my debit order banking details and i said yes they can. Up until today i have spoken to over 5 customer service agents via their live chat platform and every single one of them is giving me a different story as to how to get my refund. i honestly just want my money and get rid of this people and not deal with them at all anymore. Please assist as i am tired of it all and i have had it. during this time packages have been added and credited as well. Please can someone just sort this out and equally train all your staff members the same way with the same information. i come from customer service and this is horrible service even from a manager. A few names i remember is Lelo, Nthabiseng, Ntokozo - all giving me different information about a refund due to me. I do not remember the manager's name as i was not going to complain but did not know it would drag out so long. i just need assisting and asap. Thanks so much. Best regards.

Good day,

My name is Abegail Motshidisi Modise - [protected]
Customer no:[protected]
Contact: [protected]

On 6th August I was supposed to receive 2 decoders as per discussion with the agent who sold me a contract. But your technicians first of all had forgotten my decoders, so they installed the dish & did all the points they were supposed to install. Then said they are going back to collect them only to bring one, which on the same day I called Multichoice as I activated I reported that & the guy I spoke to was going to escalate it. I have been waiting since. My reference for the installation on the day was ZZM78M

I tried to chat on self service not helpful at all, the robots or whatever you use are impatient. I have paid for everything as per our agreement but I feel like I have been moved from pillar to post by everyone I spoke to.

So sad after an amazing service I received from the guy who sold the deal to me, only to be messed up now.

I am so disappointed that no one even calls to just inform me when will this get resolved.

I am looking forward to hearing from you soonest.

Kind regards,
Abegail Modise