I am so disgusted. I have been calling the johannesburg call centre from the 8th to the 12th MArch 2021. I have never in my life received such bad service not even from a food store. I do not see the need to have DStv anymore, I can finally see why people are with Netflix. The agents are clueless, they have no idea what is happening on the system, they do not understand queries, their leaders are not there to support them at all. They run from the phone, daily you will be told that the manager is on the phone, he is helping someone else, he is unavailable, it is covid blah blah blah. I called them 18 times in a period of 4days, with absolutely no joy. I am so disgusted! I have no idea why I even subscribed to this ****py service. They are all so useless its actually frustrating! My anxiety has never been this high from a company that I give my money to. Everyone keeps asking me to send the email I received from MULTICHOICE. As a manager myself, I know that quality assurance needs to ensure that there are notes on system after every interaction but this isn't the case because I must explain myself to each and every agent. I use my phone, my data, my time to call you but NO ONE wants to help. Why was I offered a discount if it was never going to be applied. Not even a company as huge as FNB would do this, they will give you a discount and immediately issue it. Why am I getting such horrible service when I am using my money!