MultiChoice Africa / DSTV
reviews and complaints

I want my holiday home package reconnected for the weekend they told me to pay R221 which I paid but after 11 calls to multichoice and the proof of payment send to [protected]@dstv.com nobody can help me similar happened in April had to payR1315 plus another amount never got any viewing but did not have time to follow up and now it happened again but this time I will fight back and I will demand that all money's be paid back as I got no viewing so please get compitent people to answer your phones I will also lay complaint on hello peter

To date my subscription has not been fixed. I’m on a 24 month subscription.

Which is R 559, all of a sudden, I’m being billed 674.

I have made numerous calls, DStv consults clearly don’t understand their own systems. I was told that a senior consultant will call me.. this is not rocket science., Do the math I want my subscription to be put back on R559… MY SUBSCRIPTION IS >>>>>> DSTV COMPACT+ DISNEY+ BUNDLE 24 MONTH DISCOUNT... YES 24 MONTH DISCOUNT.

THIS QUERY HAS BEEN GOING ON SINCE SEPTEMBER.

I did not asked for any changes, pull all the calls.

My billing date is 25/10/2023.

Put my subscription back

most channels are not loading. There is no connection due to poor signal or bad weather. Some channels opening but then the connection was poor. Flickering and freezing. The weather was good. Some channels were working but picture quality was bad. flickering and freezing.

Error message No connection due to bad weather or

Blank screen on some channels.

did scan in settings. Found all channels but still a problem

i am a loyal DSTV customer for more that 10 years. now my decoder is not working and every time i call multichoice to get assistance i am told there is no help i am going to get for this situation to be resolved basically they cannot do anything. i am a premium customer if you cannot help me then cancell all my subscriptions because how am i expected to pay for services i am not using.

I was offered to upgrade to Explora decoder bt Dstv agent and i was told that it will be R599 per month, I agreed to it. The installation was done on the 05 June 2023. When i was to pay 599, it was more than that. When i called the customer centre their agents said I activated Netflix and i was supposed to pay R199 per month for it. Which now i was expected to pay 599+199 pm

I told them that i knew nothing about activating netflix but they insisted that i did it on my decoder. Now i just learned by one of the agents that Netflix comes automatically with Explora decoder and the I was supposed to be made aware of it by the agent who helped me with upgrading services, unfortunately she hided it for me and now my subscription is suspended because i have been paying 599 which i know and refused to pay 599+199 for netflix.

ID NO : [protected] . NAME . NIALL HEGARTY

I have been a DStv subscriber for many years . I subscribe to the top package .

I am harassed at least weekly , probably twice weekly with call centre agents trying to sell me something more relating to MultiChoice . I am not interested and will take this further if you do not remove my details from your call centre agents .

Regards

I paid via FNB banking app and the reference number was omitted. I walked into N1 DSTV to present proof of payment and the assistant said she'll "elevate " it to accounts. So every day I get disconnected and reconnected with several phone calls to them ,the voice prompt adds R50 every time I hear her pathetic voice. I'm fed up and done, just give my refund and we can part ways. Thanks for your Anaconda repeats DSTV. WHAT A BUNCH OF LOOSERS

Dstv is aware of a system fault where they cannot enable my decoder, model 3A to receive the Catch up service. I have phoned several times to complain over this matter, now a month long, and obviously you do not have the technical no-how of how to fix it. The model 3B decoder can receive this Catch up service and i have asked if i can replace my 3A decoder with a 3B, i am also paying insurance on my decoders, and i am told no, i cannot exchange decoders in that way. SO, why must i pay for a service i am not getting? In my view this is illegal, am i going to be financially compensated for this lack of service?

I have also been assured that a manager, XOLELE, will call me back, as per usual this never happens. I suggest that dstv starts to show some respect to their dwindling customers and have the decency to return calls.

Very, very disappointed with your service, or lack of.

Dstv keep on deducting R698 on my account ive laid many complaints regarding this , first I was told that its netflix I called Netflix and they are not aware of this and it stopped 2months again it deducted same amount when I called I was told about showmax to a point i accepted this R699 cause im tired of complaining, now it has increased its R932 no no no its too much I want my money back no guys this is not fair now I must starve because of dstv I want my money back

I paid for a Family package about a week ago, today i was sent a text that if i pay K88 i will be upgrade to Compact plus within 48hrs. I paid the amount but after realising todays games i paid an extra K64 so that i automatically move to compact. After paying both amounts my upgrade has not taken place. The agents at customer care are not helpful, they are just telling me they have a problem with their payment system.

Txn. ID : MP230916.1310.J34410. Payment of ZMW 88.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 61.72

Txn. ID : MP230916.1342.J38253. Payment of ZMW 64.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 0.72

There's netflix that is linked to my account for R199, I've been complaining since April 2023, it'll disappear for a month and come back again. Netflix self have confirmed that I don't have that account, one lady once told me that this is the issue with clients who are using explorer, my question is that if they are aware why are they not cancelling it. Now this month my service have been suspended more than 3 times, now I'm on line with them for more than 30 minutes, with my time and airtime this is really frustrating

On 29 August I have spoken to Paballo (via chat) to reactivate my PVR services. He promised me it was done, but it will take 48 hours. It was not done. I then spoke to Busisiwe, who dropped the line. Finally, Dimpho was able to help me, but she disconnected my internet.

She then said she will escalate it (Ref - #INC-1702471). Nothing happened and I spoke to Linah. She said she will fast track it. Once again nothing happened.

I then spoke to Teboho, who dropped the line.

Then I spoke to Lesiwe who transferred me to Phumzile. Both just said "Sorry, we can't help you."

I finally spoke to Sesetho, who escalated the problem again. She said that she can see that the lady who worked with the PVR (Dimpho) accidentally cancelled my internet. Now it would be two more days.

I have a practice from home and I am losing money! Can anyone assist?

I really am not happy with multichouce, every month,there's additional amounts am paying for, my bill is never the same but always high, weather I pay on time or earlier or later, if it was late payments yes I understand the recommendation fees and all but the rest I truly don't understand shame, now only today I found out I was supposed to tell them to cancel something so I pay the normal compact price but that info was never shared with me in 2021 when I took up the price lock plan.

With that being said, am raising a huge praise to Teboho Kimbile who took his time and explained everything and fixed the issue I've been having for years, yes I was frustrated took a lot of the frustrations on him but in the end he really did help,basically he came to my rescue after all the other consultant including a team leader failed me for years

Good evening, this month the contribution went up again, but the performance of dstv has certainly not got any better.

Episodes of shows, like Fantasy Island, Midsomer Murder, Mrs Brown, etc, etc, have been repeated endlessly. An episode of Fantasy Island has been shown even 8 times and also episodes of Midsomer Murder have been repeated over and over again! And that goes for many ahows. Some shows, which you present as new and exclusive, were already shown last year, and are being broadcast all over again from the beginning, starting with season 1 episode 1. This also goes for the film channels, repetition, repetition. And please don't come with the lame excuse that you want all people to be able to watch their favourite shows and films. We pay enough to expect a good service and to be taken seriously. Thank you.

June 2023 my Compact Plus price lock package reached its expiration date, which Multichoice is supposed to have charged me R688 but instead I was charged R902.

Upon calling Multichoice Cape Town I spoke to the second consultant who during the call said they understood my query and said it would be refunded in 48 hours, I remember my call was on a Wednesday, so by Friday I would have received my R204 overcharge.

A week later I emailed but that email remained unanswered. Then for July I was charged the full amount of my compact plus package without consideration of the amount of R204 owed by multichoice

Hoping this would be resolved soon,

Thank you