MultiChoice Africa / DSTV
reviews and complaints

I have informed Dstv of the passing of my late mother in whose name the account is registered. I was told that I can not cancel the subscription, as she apparently had a contract in place with them. I have requested a copy of the said contract to which I was told it was a telephonic contract and there are no signed documents. I requested a copy of the call and was informed that they do not have access to the calls, thus not being able to supply me with a copy and that I would have to visit a multichoice branch to access the recording.
I was told that the only 2 choices I have are to keep the contract in the deceased name and keep paying the account or pay R3500 odd to get off the contract. I told the lady to get stuffed as keeping the contract in a dead person's name is called fraud, and that I did not have the contract with them and that the person they had the alleged contract/agreement with is no longer alive. They then proceeded to cut the subcription with immediate effect and told me that the decoder is now blocked until I have paid the R3500. Wich, I said it's fine and they can send someone to fetch the decoder as I will not pay the R3500. This morning I received a notification from my bank that R3143.87 was paid from my account to M-Choice. I have not given permission for this amount and this is clearly a criminal act.

DSTV Reference Number: [protected]

As family, we installed a new DSTV in Butterworth- Teko campus of King Hintsa College where my wife is working. We used approved DSTV installer called Emma Electronics at 2 Sauer Street, Butterworth, Eastern Cape.
After installation, receiption was a problem and we arleted installer who indicated that he was in East London and would attend on his return, that was beginning of August but he never pitched up till todate.
I called him yesterday but seemed to prioritize new money that queries of his work.
I tried to call him today agian and is not picking up his calls hence I am resorting to this complaint

I am an annual dstv subscriber which i pay yearly on the 15th of March. I pay two decoder insurance monthly of which i pay R100. 00.

In june 2021 i went to edenvale brach for a replacement of my insured decoder. Apparently when formatting the new decoder my account was changed from a yearly subscriber to monthly which i was promised will be resolved after month end. But it never happened i called customer care several times with no assistance but further complications in my account.

I later received a final notice for both the dstv and insurance account. My account currently owes more than R7000, insurance is owed and the closed access account is now charging me R105 monthly.

Please assist in resoving my dstv account, i have called customer care many times and they seem to be complicating this account fruther.

I bought and had my DStv installed July 2021 but the installer did not fasten the screws properly, therefore there is no signal... haven't been able to enjoy DStv, it's been a month and I called the company, went back to the shop, went to multichoice and called the head office to get assisted but I'm not getting any assistance...very unhappy customer who would like some assistance

I mistakenly made a payment twice of DStv confam package of #4, 615 around 8:43pm and 8:46pm of smart card [protected] due to poor network failure. That was on the 29th of September 2021 using my bank ussd. I went back again to check my bank debit which showed twice payment of which I clarified using my DStv app. This informations could be verified by the appropriate authorities.
Hence, I request for a refund of the payment as it was credited to DStv twice.

DSTV Client Florence Hart, Customer nr [protected]

Received an sms in June 2021 stating that I could upgrade to premium for R649 but for 3 months. Called into call centre and asked for promotion to be applied. The consultant agreed and said that I have the promotion for three months. The next month received an sms saying that I had to pay more then R1000-00. Called in to say I was on promotion, they said no, they could not find promotion on system... told them to downgrade me untill this issue is sorted out, They asked for the sms as proof. I said to them that the sms was deleted as this was now month and a half on and the promotion was already allocated to me so I did not think I would need it again. I informed them that the recordings of the phone calls would have the details of the sms and that IN THE UPGRADE PHONE CALL the recording would clearly have the discussion of the promotion... it was agreed that the manager would listen to it and then call me back.

NO PHONE call. The requested down grade also was not done, so we were cut off a week later. Had to call SIX times after that to get some kind of resolution, we were turned on and thereafter turned off again, , , , cause this complaint must be escalated. WE have had NO ONE call us back.

We were told on several times that the managers would get back to us. Last phone call from us confirmed that everything sorted out and that the balance on the account is R409. When we did the payment on 03 SEPT the amount payable was R570-00?

I used the website live chat for over an hour and interacted with Onthatile this evening in an attempt to sort out the unfair charges... I was informed by Onthatile that they could not assist me IF I did not have the sms anymore and if I do not pay the outstanding amount, then we will be cut off and will be expected to pay the reconnection fee...

The amounts spent on phone calls to DSTV for our account is ridiculous... most calls almost an hour.

This needs to be sorted. As a client for almost 30 years, and an older pensioner I have not used the self service platforms but have ALWAYS phoned in to sort out my upgrades and downgrades, so any mistakes are made on DSTV's side.. but now I am expected to pay...

Desirable resolution: Please delete outstanding amounts that is caused by these issues, including the promotion not being implemented, disconnections and downgrades not implemented...

Please help...
Florence Hart
[protected]

Good day

My name is Shirongo Ngobeni, I made payment to my account on the 3rd and 12th September 2021. To my suprise on the 25th September I was disconnected and asked to additional R82 I paid R85 still I'm not connected. I'm told to pay R290. Why am I being ripped off and I'm disconnected while I don't owe . What's my crime people because I paid

On 31/08/2021, I went to the DSTV website, ordered an ultra decoder for R1999.00 I filled in all the required fields, including my delivery address. I made an EFT payment to [protected]@services. A week later, I started correspondence with DSTV customer services as the decoder was not received. I sent numerous e-mails and I made telephone calls regarding the matter. I am now requesting a refund as a result of this bad service. The only response I get is a reference number and a message that the matter will be escalated and this is how far it goes. I have received confirmation from [protected]@services and DSTV Help that payment was received. I am so frustrated in trying to sort out this matter, which has been going on since beginning of Sept. 2021 ! I will for sure not order anything again from DSTV and I am also thinking of cancelling my DSTV subscription.

I am shocked to see that R765 has been debited from my account! I called the customer service during the month to enquire about an upgrade to the new Explora which was declined. During the application process I must have been asked about my banking details but that was for upgrade purposes!

I confirm that I proceeded to make an EFT payment of R921 on the 23rd September 2021 as I always use EFT as my payment method. To my SHOCK, there's a debit order that went through... What upsets me the most is having to wait for 7 days for the refund. It cannot take so long to refund an unauthorised debit order. Please refund my money urgently as I cannot be inconvenienced by your Consultant's error and poor attention to detail. I am terribly disappointed... I am worried about the handling of my financial information if such errors happen!

Dear Sir / Madam, my name is Siyabonga Msomi ID [protected], phone number [protected] the problem I am having my dstv is closed however I've made the payment of R530 plus R78, I spoke to a consultant at first she told me that I changed the services from the family to premium online but did not tell me what type of system I used to change but it was online. Sir/Madam I never change any thing to premium I normal called if I want to extend channels. all the consultants I've talk too they always says the manager will call you in 15 min and they never called. Yesterday I spoke to Ms Bongeka Dlamini who was no help at all she said the same thing the supervisor will call in 15min but never I called please listen to all my recording I took the ref no: [protected]/I337 I was online with her for 1 hour 13min but no help. the manager I spoke too first deed fixed my problem but maybe not clearing it on the system. whoever come to work just decide to switch of my dstv please intervene the last consultant I spoke to made me pay on line while speaking to her and I did. now my dstv is closed please look at the matter and play all my recording and please tell me what is your conclusion in the matter.

I thank you

I was put on premium without my consent and I called DSTV customer service regarding this . I was made to believe that it was resolved so I payed for compact plus which my original subscription. Now my account has been suspended because I must pay R759 which is a premium amount. I'm tired of complaining.

My package is R112 bt when I apaid on the 17of August they said I must pay R412 coz I pay lyt i did pay tht amount bt again this mnth they said I must pay again R412.i don't understand coz I gt 2 decoders bt the ather 1 is nt wrkng everytime I call them 😢thy are taking about I have 2 told them they must disconnect the 1st I'm nt happy with u .

I incorrectly made a payment to dstv account [protected] on 11 September 2021 via paya fsp for R408, I received a link on dtsv via WhatsApp which led me to the payat payment website to do the online payment. Thereafter I tried to call dstv to allocate correctly to [protected] they request Proof of payment. I asked Nedbank they sent me a bank statement as this was an online payment they were unable to share pdf proof of payment. I contacted payat fsp they say dstv needs to request proof directly from them as they do not liase with customers directly. Dstv keeps telling me to send proof of payment which I only have statement from Nedbank. They don't even respond to payats fsp email sent to them.

For two weeks I am complaining with them as a premium subscriber I am intitled to have afrikaans comentry availible as a service provider and as a premium subscriber supersport is supposed to provide that service when they broadcast intercooler rugby on Saturday afternoons but it seem supersport think they to good to respond as I get no respond from them as they supposed to provide as usual for commentary in English, afrikaans and xosa comentry but I think ad a premium subscriber I don't get the respect I deserve from them. My last option will be to report them to icasa as they allways on adverts say you as an premium subscriber got language options but in this case only English is availible and I think this is a shame from dstv supersport rugby.
Hope you can get a response as there help desk just say every time still wait for a response from superspirt but that response never come and I come to the conclusion they think they to good to respond and don't respect there premium subscribers.

I made a subscription payment on the 9th using my bank app, I waited till the next day and it was not activated, so I assumed that the payment didn't go through and I did another one on the 10th and it was activated, and when I checked through my DStv app, and I noticed the two transaction reflected and I want the reversal of the first one with Smart card No:[protected], Name :ESENE E.C.

Dstv has recently aired a series called Evil which is absolutely disgusting and disturbing to the viewers and in addition the trailer is on repeat, please stop showing this Series or the trailers. We have younger that watch Dstv and the trailers have been so sickening it gives my child nightmares. Please can you address this complaint with immediate effect.

On the 09/09/2021 was services were disconnected. I made a payment of R420 and R100 respectively because of reconnection fees. My account was still inactive and I called multichoice and they asked me to mail them the proof of payments. The activated the services and then deactivated them again on the 12/09/2021. I then called their consultants in vain with no help. Kept sending emails and then got a response from dstv help desk. The asked for the proof of payments which they already have and said they would reconnect my services. Nothing has happened and now they are no longer responding to my emails.

I feel I'm being scammed because they are referring me from one department to another

I am a premium subscriber for at least 2 years with a debit order in place latelty. All went wrong the last 2 months. They keep on linking a family package to my account and want immediate payment is required. They then disconnect my 2 decoders. When i complain they restore my service like on last Friday. This morning i again was disconnected from showmax and i see i had to pay R1426.72 by yesterday. This is manees my premium account was paid end of August via debit order. I have no other escalation route available. Please assit

I am paying for a service with no use to me, I have tried numerous of times to resolve my issue without success, I am getting promises that it will be sorted but nothing happens, just un-logical expectations, the operators do not know what they are doing. I am tired explaining that there was nothing wrong in the past, I do not have any issues with any of my other 3 streaming subscriptions

For the wholw of this year i have been treated badly byy dstv, every monthmy account is different . I took the price lock contract last year for the ultra decoder and every month the amount will vary from r1340-3500 which i dont understand whatis was for. Few months ago i cancelled netflix, my insurance for all 3 of my decoders, downgraded to compact plus . But i still paid more than r1400 every month and still was never the same amount. Last week sunday a consultant from dstv by the name of ntando called me and after a long chat he promised me that my account has been resolved and fixed and thati must pay r248 and from the 15th which my new payment day i will pay r999 monthly and i paid r250 on the 07th, this morning i get an sms to pay r99 because they will stop my viewing, i go to the app itsays i must pay r1235. What kind of scam are youpeople running? what kind of nonsense is this? why must i go through this every damn day? i have cancelled most things so that i dont pay much money but still has changed. I called this morning and they tell me a different story. Its a different story evry damn day and time.

My name is: nnini amelia letaoana
my cell no :[protected]