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tire replacement
My name is Carolyn Grobes. I've got a BIG COMPLAINT. Your store in Clinton RIPPED my mom off! Last January I took my car in and replaced 2 Firestone tires with Michelin tires. At the time I only needed 2 not 4 new times so I left 2 Firestone tires on my car. Recently my mom has a blow out on the Beltway and took the car in to replace the remaining 2...
Read full review of Mr. Tirewheel nut and stud
I've done oil changes and repair at this shop for a couple of years, reasonably satisfied with its work; but my recent experiences were frustrating due to the staff's irresponsible and dishonest behavior. My wife and I went to the shop as scheduled on 11/21/19 for oil change and tire rotation. Before completing the service, my wife overheard the technician...
tires
Starting with day one finding one of the new tires flat when coming out of the house to go to work, I have been back numerous times for a slow leak over the last 18 months. The wrong valve stem caps were put on and corroded. The tires had not been getting rotated at oil changes and after stating this at one of the appointments, suddenly the slow leak became...
Read full review of Mr. Tiremisdiagnosis
I was given a misdiagnosis of a break caliper pin that cost me over 1800 dollars. The shop ended replacing my whole front end. They just kept putting parts because they didn't know what the problem was. I was never refunded my money and all they did was send me to another shop in order to resolve the problem. After my experience I would never recommend thi...
Read full review of Mr. Tiretires
My name is JoMarie Hayes. I submitted a complaint on 11/4/2019. My phone number is [protected] and my email address is [protected]@aol.com I have my service done through Mr. Tire in Sandusky, OH and I have done a lot of business with them. I took my car in for an oil change and tire rotation on Saturday, November 2nd. They call me into where they are...
Read full review of Mr. Tiresupervisor barry moore
Hi, To whom it may concern: I am writing this complaint letter in regards to supervisor Barry Moore at store number 1079. I towed my vehicle last week to their location to see what issues my vehicle were having. When I came by the shop to speak with someone to see what problems my vehicle was having Barry Moore (supervisor) was being very aggressive and...
Read full review of Mr. Tiretire service
I purchased tires in 2017 from Mr. Tire. I asked if it needed an alignment at the time. I was told no. When the tires were put on my car, I was feeling a tightness and the car was not driving properly once the tires were installed. My steering wheel also had a vibration in it. I once again took the car back asking if I needed a wheel alignment, told no. I paid $555.00 for my tire package including road hazard.
I take my car in for regular oil changes and tire rotations. I was told my Mr. Tire every 7000 miles. I have had my car in Mr. Tire at least 4-5 times besides the two times I took it in to see if I needed a wheel alignment.
On Saturday, November 2nd, I took my car in for an oil change and tire rotation. They called me back to show me that I had one worn tire and one tire showing steel.
My car has 55, 000 miles for the package I purchased and at this time I had put 36, 000 miles on it. I asked what caused it and John from Mr. Tire told me it was because I needed a wheel alignment.
First of all, I had it in twice because it did not feel right once the tires were installed asking if I needed an alignment and was told no. Next, I have had it in 4-5 times for oil changes and tire rotations, latest being May of 2019.
I am very displeased with the service and I want some type of a refund. I had to pay for a wheel alignment of $ 104.00 for which I was told no twice. Second, if my rotations were being done, my tires would not have been down to the steel. This would have been noticed at the time I brought it in for oil changes and rotations.
Just because I am a woman, I am not stupid. The tires were bad to begin with or someone was not doing their job.
On November 2nd, as I said. I paid $104.00 for a wheel alignment and $111.00 for my two tires and that was with the road hazard I paid for when I purchased the tire package.
I own a 2008 Cadillac and I maintain my car. I paid $555.00 for the tire package, $104 for the wheel alignment and $111.00 for two new tires. Total$ $770.00
for which I have only driven 36, 000 miles on tires that were to last 55, 000.
I would appreciate some type of refund from this. I have never had a problem with tires as I have had with Mr. Tire.
Steel coming out of my tire after having it at Mr. Tire numerous times is unacceptable.
I would appreciate you looking into this matter and getting back to me on how we are going to resolve this where both parties are satisfied.
Thank you for your time.
Marie Hayes
[protected]
oil change
I had an appointment for 2pm today for an oil change. I called at 145 to check to see if they were on schedule. She said yes. I arrived at 2. They didn't touch the car for 30 minutes until I complained and then they started. An hour later I saw the mechanic leave so I asked for a status update. He responded by saying that the computer inventory wa...
Read full review of Mr. Tireoil change additional costs
Mr. Tire offers a $10.00 coupon but then simply adds another 9.98 to the cost of an oil change for additional "profits" for the shop. This is a deceptive trade practice and I will be reporting it to Maryland Consumer Division of The Attorney General's Office as well as Better Business Bureau. The manager of the Bel Air Md. shop said this is corporate policy and that he could do nothing about it.
after diagnostic charge, fuel pump was replaced
# 1...After a very quick, expensive diagnostic test, determined fuel pump was bad.
#2..."Brandi"...the service writer...said it would be 2 days getting the part...I had no choice as vehicle would not start and had been towed to shop. I said order the part knowing that in our area within 5 miles there are at least 4 different parts stores. Made arrangements to be picked up and borrowed a friend's car. On the way home I stopped at 3 national brand parts stores in the are and each one said they either had one in stock or could have the part by noon of that same day. This was on Thursday morning Sept. 26 at 10 am. I called Mr. Tire and spoke with a service writer and was told it was their policy to order parts on line. I didn't have time to argue the fact as I had appts. elsewhere that day and the next day. Was called Saturday morning the 28th around 10 am that my vehicle was ready for pickup. Went to the shop around noon paid over $900.00 and drove home. Drove the vehicle less than 30 miles total and on Sunday Sept. 29 around 1pm as I was driving the vehicle stopped running and was forced to pull over. Same symptoms as originally diagnosed. So I paid to have it towed back to Mr. Tire and again am without my vehicle. The service writer said he would call me on the 30th after diagnosis but that it ran fine when they finished original work. So I can only expect bad news and further expenses by what he told me over the phone. I have used this location over the years for various reasons but always with different employees. Very satisfied in the past but not this time with current staff. So we will see tomorrow. Not expecting a good outcome based on conversations over the past 3 days with current service writing staff. Wish me luck as I am on a fixed income and am really concerned about this situation.
I hope thank you for reading this.
oil change
I went to this mr tire located at 2680 mosside boulevard, monroeville PA 15146 and it happened to be the worst mistake of my life their customer service is absolute joke because of them my brand new 2014 ford fusion with only 68000 mile on it has been turned to junk because some dummy at the oil change left the oil filter loose and the oil for which I paid...
Read full review of Mr. Tireremain blake caliper @ the cost of $244.99
I had my 2012 Jeep Wrangler brakes serviced at a Mr. Tire Auto Center at 3738 Chapel Hill Blvd, 3738 Chapel Hill Blvd., Durham, NC 27707 on 08/15/2019. The serviceman installed a Remain Brake Caliper @ the cost of $244.99 on the left side of my vehicle. I had the right side of my 2012 Jeep Wrangler Brake Caliper replaced on 9/20/19 at a different garage. A...
Read full review of Mr. Tireoil change, spark plugs, belt
Hello, this is Amy Pajcic (my account was previously under my husband's name, Seth Harnett). I would like to file a complaint against the Mr. Tire store in North Ridgeville, OH. I took my 2012 Honda Civic in for an oil change and a 100k mile check/belt change on 7-29-19, at which time it was recommended to change the spark plugs as well. I generally change...
violation of privacy while getting oil changed
I went to mr tire on lake on November 5th 2018 for a oil change. The owner of the shop took it upon himself to go through the vehicle locked compartment (center console) without written or verbal permission from me (I paid for oil change only not a privacy search of vehicle) or the vehicle owner. Upon leaving the shop they called police to harass me for the...
rudest ever store manager I saw in my whole life
I went to replace 2 tires for my van. Store manager named Stu Aguilera after 45 min come out and told me that old tires is not coming out so we going to use big bar to take tires if studs going to break you have to pay to replace by new studs I told him I came to professional tire shop you cannot tell such a stupid things to customers tire was installed by...
Read full review of Mr. TireJob environment
My husband works at the location given. The manager is being very unprofessional. He picks and chooses who gets higher paying jobs. Should be first come first serve. His work place is NOT safe as well. A coworker pulled a gun on him. I think something needs to get right over there. It's not a healthy work environment. This should not be the kind of job I...
Read full review of Mr. Tireservice
Yesterday my truck has been in Mr Tire in Ft Washington MD for exactly 1 month for a brake line repair that was repaired in October 2018 there. After calling customer service a number of times talking to the district manager a couple of times all I can get is were sorry. I have never experienced anything like this before. they have no clue how I have been inconvenienced and nobody knows when it will be ready. HELP!
Read full review of Mr. Tireoil change
My vehicle was serviced on Tuesday August 6 for a oil change. My wife drove the car the next day and when she got home it was smoking. I looked under the hood and the oil cap was not put back on the engine causing oil to get everywhere in the engine compartment and all over my wiring harnesses. I dropped the car off Wednesday night and called first thing in...
Read full review of Mr. Tirefalse estimated service needed
I took my vehicle to Mr. Tire for an alignment. After waiting for 90 minutes, the manager came out with an estimate for "other things" they found to repair. The estimate was $1735.65. I declined and took my car to another shop. They did the alignment and checked the "other things" Mr. Tire said I needed. Conclusion:Nothing needed. I then paid another shop...
brake line replacement
My truck had its brake line replaced there in October 2018 and the brake lines went bad again. My truck has been in Mr tire for 3 weeks now and I have not been able to get an honest answer on when I will get it back. I have been told several times that it would be ready be it is still there. I've called the customer service number several times and can not...
Read full review of Mr. TireOverview of Mr. Tire complaint handling
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Mr. Tire contacts
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Mr. Tire phone numbers+1 (866) 696-7847+1 (866) 696-7847Click up if you have successfully reached Mr. Tire by calling +1 (866) 696-7847 phone number 0 0 users reported that they have successfully reached Mr. Tire by calling +1 (866) 696-7847 phone number Click up if you have UNsuccessfully reached Mr. Tire by calling +1 (866) 696-7847 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Tire by calling +1 (866) 696-7847 phone number+1 (800) 876-6676+1 (800) 876-6676Click up if you have successfully reached Mr. Tire by calling +1 (800) 876-6676 phone number 0 0 users reported that they have successfully reached Mr. Tire by calling +1 (800) 876-6676 phone number Click up if you have UNsuccessfully reached Mr. Tire by calling +1 (800) 876-6676 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Tire by calling +1 (800) 876-6676 phone number
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Mr. Tire emailscustsvc@monro.com100%Confidence score: 100%Support
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Mr. Tire address200 Holleder Pkwy, Rochester, New York, 14615, United States
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