Rochester, New York
United States - 14615
Took my truck up for a diagnostic check, because it had been running poorly. I got a call back from the...
I went into Mr. Tire on Friday morning to get a basic oil change. The guy said it would Take about 30 to 40...
i had bought my son brake pads, brakekleen, brake fluid, brake grease from autozone and my son took them to...
I bought a set of tires from Mr Tire about 8k ago. Included in the price was lifetime rotation. I went back...
Mr. Tire failed to balance wheels after selling me a set of premium Perelli tires for over $500. (I bought them out of my area while traveling when I had a blowout in front of Mr. Tire in Marlboro, MD; I'll never schedule a blowout at such a place again!)
I noticed the typical thumping of unbalanced wheels and, after arriving home (near Aberdeeen, MD). Remembering that Mr. Tire offered me free balancing in the future, I visited another Mr. Tire, this time in Aberdeen, MD. "What's the problem?, " asked the less-than-enthusiastic counterman. "I believe my new tires were installed without being balanced, " said I.
Said Mr. Tire, "Which wheel?"
"I don't know, but the vibration sensor in my butt tells me the right-rear is reallly thumping; but please check all four."
No answer and an unhappy look from Mr. Mr. Tire. Reaching out his hand, he said in his victim role: "KEYS."
Diagnosis: Mr. Mr. Tire said the right-read wheel was "really out of balance." I assumed he checked the other three (another mistake on my part).
Finally, at my next oil change, I had all four wheels rebalanced. All four were sadly out of balance.
Unfortunately, I had never heard of Mr. Tire before buying these tires. (The tires are very good, by the way.)
I recommend you stay away from these people...unless you're buying unmounted tires to be installed by professionals.
I went to Mr. Tire for a new tire. The technician badly scraped the rim all around. At first, management refused to accept responsibility--two immature and obnoxious guys. Then the manager agreed to have someone call me to repair the rim. No one called, so I wrote a letter to the corporate office (Monro Muffler). They promised to have someone look at the rim, but no one ever followed up. Then I complained to the county consumer affairs office. Finally, after almost 2 months, I received a check to repair the rim. Do not trust your car to this place.