Mr. Tire

Hello, I just want everyone in my area to be aware of the unethical business practices going on at Mr. Tire Auto Service Centers in Monroeville Pa, and of the unprofessional, rude, and dis-respectable Store Manager Mike Cecere.

I went there on Saturday August 8th, 2011 with a slow leak in my tire. I informed the manager Mr. Cecere that I was in a huge hurry and late for an event. He started checking me and when they asked for my e-mail address I declined to give it. This started a ten minute tirade as to why I should give him my e-mail address, that I would get wonderful discounts on service. I finally said I get my car serviced at the Mercedes dealership and just had it done last week. I only came in for a slow leak in my tire and would never be coming in for service. He then started yelling and telling me how stupid I was for getting Mercedes service. I asked him to please stop badgering, and that I was in a hurry.

I finally just walked away from from him and went out side to fine two servicemen underneath the hood of my car. I asked them why they were under my hood when I only needed the slow leak in my tire fixed. They both scurried off to look at my tire. I went back in to ask Mike Cecere why they were looking under the hood of my car. Of course he started yelling me once again, telling me how stupid I am and that I should want them to make sure my car was in proper working order. I told him, once again, I’m in a hurry first. Second, I did not give anyone permission to look at anything on my car but the tires. Third, my car was just serviced last week. And forth, I will not be made fun of and yelled at. I might be a blond woman, but I’m not stupid. As a former sales manager in the media business, I’m very aware of how up-sales and unethical tricks are played on unsuspecting consumers in the auto industry, and I would not fall victim to his. Clearly, I had his number and he knew it, which is why I think he was so angry.

When I asked him for his business card, he shoved it in my face and said: Good luck with your complaint. When they finally gave me my keys back and I started to walk to my car, he came out and yelled to everyone to look out she’ll run you over! I had my child with me by the way. This guy needs not only anger management classes, he need to be in a business where he is not around people! I just don’t want this humiliation and mistreatment to happen to any one else. Thank goodness I caught them under the hood.

Many people have told me stories where they pour oil on the engine, tell the customer to look and say, “you have an oil leak”, we’ll be glad to fix that for $100.00.

I took my 1999 Toyota Sienna in for new front tires and a front end alignment. They had the best "out-the-door" price for the tires and I had a 20% off coupon for the alignment. After getting the call I went to pick up the car only to learn that 1. they did not do the alignment because, according to the mechanic, it need it the front wheel bearings replaced at a cost of $600.00 for the 2 front wheel bearings and 2. It also needed the rear shocks replaced – at a cost of $400.00. I drove 1/4 of a mile down Joppa Rd. to NTB and dropped the vehicle off for the alignment, they called 2 hours later and the job was completed as needed. When I asked the mechanic if there was anything wrong with the wheel bearings he said "no, the alignment was off by only +/- 5% on the right wheel and no adjustments were needed on the left side at all”. I also purchased the rear shocks at Advance Auto and replaced them in one hour (myself) for a total cost of $32.00 for Heavy Duty shocks.
It’s evident to me that the folks at Mr. Tire on Joppa Rd. were trying to drum up expensive repairs to my vehicle that were highly overpriced and, in the case of the wheel bearings, not even needed. Not an uncommon practice with dealerships and unscrupulous shops. However, the Mr. Tire folks took it a step further by refusing to do the work pending their misdiagnosed and overpriced repair. Maybe the 20% coupon was a deterrent to them.
I do not recommend Mr. Tire for any work on your vehicle as the lower tire price serves as bait to get you in the shop so they can have the opportunity to create new (unneeded?), repairs for your car or truck.

Thease people are out just to take your money and do bad work. In the past 2 months i had to have them fix the same thing 4 times. This isnt the only thing i had brakes done $500 tor front disc brakes, new pads and turn rotors. For the same thing at pepboys was $160. i must say there good with prices on tires but thats about it. the mechanics have limited or no experiance in the field and managment dosnt have a clue. I asked "RIC" simple questions he didnt know and had to call another store to see what it was. Taling to the guy working on my car i find out he dosnt know anything about cars, he was just luckey enough to get a job. Finaly i get to the recomendations, a list of parts and prices for evrything i need for my car. Ric was nice enough to offer a couple dollers off here and there but at this point i was suspisous of what was going on. pepboys reavealed most of it i did not need just them trying to take advantage of me. Also the prices were rediculus! over $1100 + tax and fees i actualy ended up spending $238 and got a clean bill of health for the car. I only go back now for the $15 oil change you can print out off there website or they send in the mail.

Took my HOnda Accord 2004 EX to have rotors and brakes checked. Shop said that I needed to have the rotors turned. Did so and paid for it. Still had problems. After 3 trips with the same problem, I took the car to Manassas Honda. They said that the rotors had not been turned and suggested that I have the service. Did so and with outstanding results. I took the repair bill along with the one that I had paid at Centreville Tire & Auto back to the Manager at Centreville Tire and Auto. I asked him what he thought and asked how he would "make things right." After several days of his contemplation, I received a call from him saying that they would make no adjustment to my repair or reimburse me in any way for their faulty workmanship. They won the battle but lost the war! I will never return to Centreville Tire and Auto and will never recommend them to anyone. It was a 2004 Honda Accord EX! If you can't repair the rotors on that car, then how skilled is your crew with anything else they might do?

Mr. Tire ruined my vehicle. I brought it in for minor adjustments to alignments and tires and left with a bent rim. I then spent over 400$ replacing tires and having car adjusted. Shame on you Mr. Tire for providing poor service! Plus this place isn't better business bureau certified so there is nothing you can do with the better business bureau.

I went to mr tire to get an oil change and 5 minutes down the road my engine started knocking. I immediately called them back and explained ths problem to them. They sent a tos truck and towed my vehicle to their nearest facility. I asked them why weren't they gonna tow my vehicle to the facility that the problem originated from and they told me that their specialist was at this particular facility and that he would be the best person to handle the problem. My car was towed to this other facility. They checked my car and determined that they were not a fault for any issues to my engine. I explained to them that prior to coming in and getting my oil changed at the other location that there wasnt anything wrong with my vehicle. They would not accept fault and told me that it was just coincidental. I called and filed a complaint and have yet to get this matter resolved. I also dpoke with the branch manager who was very rude. Never go to Mr Tire!

This is so true. Today is Nov 5 2011 and I'm here at mr. Tire ox road va. I went back coz after they changed my oil and I got home... I saw some fume coming out on the hood and when I open up the hood smoke is coming out on the engine... And I went back here for them to check it.. Btw. They haven't replaced my air filter.. Which supposedly part of the deal... What a ripped off..they waste my money my time and my day..haisst.

Isnt it possible that the problem was already there and by chance manifested itself while being looked at? Obviously there was an issue otherwise the vehicle wouldnt have been in the repair facility to begin with. It can be as frustrating for the repair facility as it is for the customer when a vehicle has a failure. Just because the problem got worse while there doesnt mean that they caused it to become that way. Speaking from 18 + years experience.

Mr. TIre - Mt Airy, MD - Yesterday I went to Mr. Tire to find out why the steering on my car was stiff when taking a right or left hand curve. This was only minor. I got there at 5 pm and did not leave until 7 pm. They informed me that I would need to have a diagnostic down to find out what the problem was. When I arrived, I was able to drive the car, when I left, the car was not drivable at all and I had to leave it there. The steering will not turn at all without sever presure being applied to it. I immediately turned off the vehicle and went back inside and told them of the problem. They then tried to find the mechanic that worked on the vehicle, he then drove it, came back and said there was a problem. He got in and tried turning the steering to the left and right with much difficulty. He lifted the hood, checked the fluid, drained it, put new steering fluid in and during this time, someone from the office was trying to turn the steering wheel so the tires would turn. Finally, they decided they didn't know what the problem was. I walked home and then called them this morning and now they are telling me it needs a steering rack, a pinion and a pump and the fault is mine as the obviously the problem was there to begin with. Their customer service rep at corporate told me the same thing. I now have a vehicle that was fine when I went there, to a vehicle that cannot be driven at all. The vehicle now has to be towed to another business to find out what the problem is and did they cause it. I will never, never go to this business again and anyone who is reading this, should not go to them either. I will be filing a complaint with the better business bureau and my attorney will be contacting them. I do not feel that I should be liable for the repairs, when the vehicle did not have this problem to begin with. Please, do not go to Mr. Tire to have any service done on your vehicle.

Read reviews! This place is horrible. I had a hole in one of my tires and this place was across the street from my house so I figured it's just a tire replacement what could really go wrong. Obviously, a lot. When I went into the store they didn't even greet me and waited for me to walk to the counter and the guy bluntly says "what do you need". That was just the beginning. When I showed him my tire he then went on to say I needed all my tires replaced. Told me my tread was horrible and that I would slip everywhere when it rained (even though I did fine in my Honda civic in the recent snow storm for 10 hours). I might've believed him if I didn't change 2 of my tires last year. But I just took it that he was a bad salesman and brushed it off because I just wanted my tire replaced as soon as possible. After looking at my car he told me the price would be $130. I told him is there a list of tires and prices I could see and he said that this was the best one for my car and didnt even let me see a list. Whatever I just wanted my tire replaced. After waiting 2 hours they called and I went back to get my car and drove it home a block away into my garage. The next day the new tire is flat. I called them and told them about it and they told me to bring it in for them to see it. When I did they took it and said they'd have someone look at it the next morning. So the next morning I called and they said theyd call me right back after they looked at it. 2 hours passed and I called again. This time they didn't pick up. Another 2 hours passed and they finally call. They tell me there's a gash on the side of my tire. How? I didn't go anywhere. The guy said debris or someone took a knife and gashed my car (really?). I drove on my old tires for 2 years and never got a gash in them. I find it very weird how a brand new tire could get a gash on the side of it from just driving it a block home and my 2 year old tires didn't. I am taking this to their corporate office. I want my money and rim back and I'll take my business somewhere else. As someone else reviewed, mr. Tires(arlington) needs mr. Brains.

I went to Mr Tire in March 2017 to get an oil change, tires rotated and other fuilds top off. The next day i had my windows door and heard a wierd noise coming from car. I took it back and found out the rims weren't put on correctly. Now 3 weeks later my check maintence light is on. Now I have to pay another company to check out my car to see if the fuilds were added.

I BROUGHT TIRES FROM THE OAKLYN NEW JERSEY LOCATION AROUND OCTOBER 2017 AND THE TIRES COST ME$ 753.00 WITH ALIGMENT AFTER ABOUT 3MONTHS I NOTICED WEAR ON ALL FOR BRAND NEW TIRES, SO I WENT BACK THINKING THEY WOULD REPLACE THEM OR SOMETHING BUT I WAS TOLD THAT WITH THE INSURANCE I HAVE ON THE TIRES THEY COULD ONLY GIVE ME NEW TIRES FOR$ 100.00 OFF
WELL I TOOK THE DEAL AND I HAD TO PAY AGAIN FOR A WHEEL ALIGMENT AND THE TIRES STILL COST ME ANOTHER $500.00 AND ITS BEEN 3MONTHS AND I HAD A BLOW OUT BUT I DONT THINK I WANT TO GO BACK TO THEM FOR NEW TIRES BECAUSE I DONTFEEL AS THOUGH THESE TIRES ARE NEW THESE WERE GOODYEAR TIRES I BROUGHT AND I DONT THINK TIRES WEAR OUT IN A FEW MONTHS.

The old manager at stow ohio location was fired for some reason, because he had to many compalints, so he gave oput oil change coupons on a business card. I was one who had a card. The NEW manager along with corporate tried to investigate and interrogate me for using an oil change card. Like I commited fraud. How dare you? The customer was wrong as the low life manager was correct. What? Stay far away from MR TIRE. THEY DONT HONOR THEIR OWN COUPONS !

The people who work there are rude, unprofessional and have horrible work ethics. If this team does not come across negligent or incompetent to anyone in Mr Tire's corporate office is very surprising to me. I am surprised that Mr Tire allows this kind of behavior and horrible service provided to their customers. Putting these guys on the front line was a mistake. I hope this location closes down based on their customer service.

I visited the Hagerstown, MD store this morning to purchase 4 new tires. The sales manager, I believe his name was Dave, told me that a "free" alignment check was included with the purchase of the tires. Dave printed out an estimate that included $89.99 for the tire alignment and when I questioned it he told me that it was only on the estimate to show what the total cost would be if the alignment was needed. He said that if the alignment wasn't done the charge would be removed. I was the first client of the day and the first car in the shop. After waiting 2 hours, for the quoted 1 hour service, Dave came in and informed me that the alignment was needed and the technician had gone ahead and corrected it. Needless to say I was very upset that I was not given the opportunity to review the results and decide whether I wanted the service. Dave simply replied that the technician thought he was doing me a favor. I expressed my displeasure and told Dave that I would not of had the $89.99 service done to correct such a minor out of alignment condition. I was also quite surprised to learn that a $89.99 alignment was a correction of a specific condition and not an complete re-alignment to bring everything back closer to the center line. Learning this made paying for the service even harder to swallow. Dave offered me 20% off of the alignment which I accepted because I had no other option after signing the estimate which included the alignment. I have no intention of ever visiting their stores again. I also intend to share my experience with my friends and associates. Leaving your clients feeling like they got screwed in a tough economy is just bad business!

mr tire 7500 block richie hwy glen burnie ripped me off, took car in for inspection for a scond time, that i had to pay for again, the first time they found
two toe rods bent i replaced them also had to change headlights i replaced them took it back and now they said
i have a ripped motor mount, [they had to cut it].
because i only drove the car to there and back to home i don't see why i could get a ripped motor mount driving less than 20 miles warning don't deal with them unless you want to get ripped off.

These people crack me up. I had my car fully serviced just months before bringing it for TIRES at Mr. Tire. They of course recommended a list of items recently just completed by my trusted (20 years) mechanic. Yesl it is a business and I agree they need to recommend "necessary" items. The problem is there are too many of these large corporate outfits (branch bonuses are based on sales totals) that recommend services that are not needed. I could put a new filter in a car and have them recommend a new one is required just two months later (my favorite is the "look at the dirty filter" gimmick). It is unfortunate for those mechanics that are honest and work hard to protect the owner's investment. Well, my wife bit on the "required" alignment gimmick (unless you bang a curb or hit a major pothole, it is unlikely you need an alignment people). Now my back end is vibrating around. I will give them one shot to fix and then pay a few bucks to my trusted mechanic to do it correctly. I think they are simply incompetent at their work.

I totally agree with you about Mr. Tire. Please do not take our car there--mechanics will play a guessing game with you and take your money. The mechanics are not qualified to do anything!

I did NOT request synthetic oil and they did it anyway. My mistake for not looking over the receipt but they never verbally said $90 dollars. I feel very mislead and screwed over. Don't go here. They will screw you over. I will never use them or Mr tire again

I went there June 28th at 11:30am

They keep smoking

Absolute rip-off artists. Kings of the bait-and-switch and arbitarily added hidden charges. Mediocre work at best. Their coupon "specials" are laughable. I put them in the same class as "$29 whole house steamcleaning."

I recently went into the Woodbury Hts location and had my oil changed. Part of the oil change included a tire rotation. While rotating my tires the technician noticed that I needed new brake pads and rotors on all four tires of my vehicle and I was quoted a price of $850.00. Thankfully I declined the service and only had them change my oil. I ended up changing my own brakes approximately 2000 miles later and noticed all my pads had at least 20, 000 more miles on them and my rotors where fine, being smooth on both sides with no grooves. I strongly believe that Mr. Tire tried to steal my money that day and would have been surprised if they would have even done anything to my vehicle and just taken my money. I have also heard more stories where people have gotten their oils changed and they never put in a new oil filter among other horror stories of bad service. I strongly recommend you find another shop to take your vehicle to and steer clear away from any Mr. Tire locations.

I have had the same problem with Mr Tire, both woodbury and mapleshade nj. had to bring my car back 4 times for the same repair at mapleshade, "ric" has no clue what hes doing and his so called technisions have extreamly limited experiance. talking to the guy working on my car this was his first time in a automotive shop and was only there a couple months. some how this guy was working on my car? wtf? finaly took the car to Pepboys had the work done for half the price and havent had a problem since. So i can understand why a scratched rim could happen, they have no experiance. And managers dont know a thing about cars. Do your self a favor this place rips you off. Just go somwhere you can count on pros and the price. i know price is another topic but there gole is to take aas much as they can get from you. just check around!

I am glad that you had no problem with Mr. Tire. I'm sure that most people don't. However, if you ever have a problem, beware of the response you will get. The manager was fired because of this incident. The assistant manager, however, still works there. Even the county consumer affairs office expressed amazement over his lack of professionalism.

This complaint is about the parent company as well (Monro Mufflers). Monro failed to follow up on the complaint, making false promises.

It is ridiculous that I had to involve the county consumer affairs office to resolve a relatively simple issue. I only wonder if had been more serious. Lucky it wasn't you.

I have dealt with Mr. Tire numerous times. I found the employees there to be extremely courteous, one of the most friendly service experiences that I have had. I have had tires changed and moved and have never had any problems with the work that they have done. I do trust Mr. Tire and will continue to use them.