Mr. Tire review: oil change

I had an appointment for 2pm today for an oil change. I called at 145 to check to see if they were on schedule. She said yes. I arrived at 2. They didn't touch the car for 30 minutes until I complained and then they started. An hour later I saw the mechanic leave so I asked for a status update. He responded by saying that the computer inventory was incorrect and they had to drive to another store to get the filter. I'm still here and frustrated to say the least. I chose Mr Tire because they have a reputation for being quick and doing quality work and my expectations weren't met.