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Mediacom Communications / MediacomCable.com Customer Care Service

Mediacom Communications Corporation

1 Mediacom Way, Mediacom Park, New York
New York
New York
United States - 10918

Customer Support Phone Numbers

Phone:
+1 844 274 6753(Customer Service) 0 1
+1 800 479 2082(Customer Service) 0 0
+1 888 847 6228(Closed Captioning) 0 2
 

Mediacom Communications / MediacomCable.com Complaints & Reviews

Mediacom Communications / MediacomCable.com / Internet service reliability

Jl
Jlw1234 on Apr 6, 2017
I have been a Mediacom customer for 10 plus years, and have put up with their annual price increases, the shuffling of different packages to lower the service provided to me and increase their profits, and the sketchy service with little complaint. Mediacom needs to realize that a decade ago...

Mediacom Cable / Customer service

Da
Daniel Oneal on Mar 25, 2017
Had a appointment on March 25 2017 8-12. Had my old number on the account so the tech. wasn't able to get ahold of me. So at 1:00 p.m I called gave them my new number. They told me they would reroll my appointment and they would be out between 1-8. Around 1:45 my internet and cable went...

Mediacom Cable / Mediacom cable and internet

Gu
Gus Erin Morrow on Jan 10, 2017
Frequent outages of cable and internet. Horrendous customer service. Today is january 10. our cable and internet have been out since before christmas with the exception of 4 hours last thursday.(notexagerrating) repairmen often don't show up and don't even bother to call. customer service...

Mediacom Cable / Unethical behavior

Ma
Matt Eland on Jan 5, 2017
MediaCom was absolutely horrible to my brother. They were the only ISP available to him when he moved into his new home and they provided service that at first advertised 10 mb/s up, but provided at best 4 mb/s. They sold him an upgrade to 20 mb/s yet retained the old speed (still billed...

Mediacom Cable / High speed internet - poor service, uncaring company

Jr
JR868 on Sep 25, 2016
This incident is constantly repeating. I have mchsi only because they're the only cable high speed internet in the area. I refuse to call them reliable because they're anything but. Almost non-stop, maybe a month -2 months break every now and then their internet service refuses to stay at...

Mediacom Cable / Telephone installation for account 8383950020509648

De
Dee Hosea on May 13, 2016
I contacted Mediacom the first week of May to take advantage of the $5 monthly landline offer. They were very cooperative and installation was set for between 8:30 am and 9 am on May 9th. A representative would call before arriving. At 8:50 am a young man knocked on my door stating he was here...

Mediacom Cable / Gross incompetence in determining serviceability and following simple directions

Lo
LostThisCustomer on Feb 9, 2016
I have been trying to get internet service for two months now. Despite the fact that I live in a small town, there are 2 VERY similar addresses that are only about a block and a half apart (same street number, same street name; the difference is St vs Ave...stupid, right???). The St...

Mediacom Cable / Cable and Internet service

We
WeAreAllMadHere on Dec 29, 2015
I have never ever had such terrible service in my entire life. I set up new bundle service in gulf shores. I was told the dvr would record 3 shows at 1 time. The set up appointment was happen to show up and take make money over a month ago. They brought 1 dvr and my internet router. I...

Mediacom / Service

Re
Reviewer90796 on Dec 3, 2015
I maintain a small nursing facility of 75-85 residents. During the summer mediacom changed us over to digital. Since then I still have residents that are unable to pick up the new digital channels because they still do not have a box to convert their tvs over. For some reason mediacom...

Mediacom / Poor customer service/dishonest technicians

Va
Vanessa Nichole Reado on Oct 5, 2015
I have never been so upset in my life with the poor customer service of this company. My internet hasn't been right since they installed it. If the technicians show up on time, they never know what they are doing and are guessing half the time. If they decide not to show up, they lie...

Mediacom / Cancellation fee

St
staceyr on Jul 17, 2015
We've had Mediacom service for 20+ years between cable tv, phone to internet (now only internet). We are moving and contacted Mediacom to turn off service in existing home and turn on in new home. Mediacom is not currently in the area of the new home and is charging us to cancel- even...

Mediacom / Rebate address failed

Vi
Vivian Norton on May 8, 2015
I mailed the rebate form to the address on the form: Digital Landing, Attn: Rebate, P.O. Box 260157, Miami, FL 33126. The letter was returned with the Post Office label "Not Deliverable as Addressed, Unable to Forward." I was supposed to receive a $100 rebate. What recourse do I have?

Mediacom / Fraud

Ed
Ed Owens on Apr 2, 2015
I recently fell for another one of Mediacoms cons. Ironically it is pictured in a window to the left of this box. $69.95 per month. Ooops wait thats a totally different scam. Mine was $69.95 per month if I switch from Satellite which I did. My first bill was $142. Here is a copy and paste of...

Mediacomstore.com / Scamming company and no delivery of the order

Hi
Hivos on Sep 13, 2014
I ordered accessories from the website www.mediacomstore.com. I paid and got some fake confirmation info with the tracking number, but all info was invalid. I tried to contact the seller, but the phone number and email address were fault. I was really disappointed and wanted to ask for the...

Mediacom Springfield / Billing

Ms
Msespn on Apr 16, 2014
April 16, 2014 Janice Gibson Ria Street Columbia, Mo 65202 Account #8383860062472607 To Whom It May Concern: I am writing this letter in displeasure of my services withMediacom I opened an account on January 3, 2014 and found the prices to be cheaperthan Century Link. I paid the...

Mediacom Modems / Angel at mediacom's arrogance

Bo
In my opinion, Angel at Mediacom at 309-797-2669 in East Moline has an attitude of superiority manifested in an overbearing manner and makes presumptuous claims or assumptions against customers who have been wronged. Thus she should be fired. I like Mediacom's products but hate the...

Mediacom / Collections for no reason

Ex
ExMediacomCustomer on Mar 21, 2013
We cancelled our cable on 1/9. Paid for service until 1/14. Returned all equipment with confirmation of cancellation 1/12. We've spent over 5 hours fighting the bills that keep coming for continued service and unreturned equipment. We've had someone come to our home late at night...

Mediacom / Horrible company!

Un
Unhappy218 on Mar 17, 2013
We have had nothing but problems with mediacom since we started using their services! Internet is horrible. It goes out constantly. Customer service is awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn't because our addre...

Mediacom / In summary this is the worse Cable Company I have ever dealt with

Dr
Drobike on Aug 30, 2012
I have had nothing but trouble with my cable TV, internet, and phone service with Mediacom. I have their VIP service (joke) which bundles all 3 for a discount. When I have trouble with the TV or Internet I usually have no phone as well so I can't call to complain. The phone service i...

Mediacom / Faulty Products, Lousy Customer Service

Bh
Bhaynes12 on Jun 20, 2012
Mediacom's services (tv, Internet, and phone) are the absolute worst. I became a customer in October 2010 and have been highly dissatisfied with my services that I pay $130+ for a month. Phone line has not been working for well over a week, Internet crashes at least 6 times a day and...

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