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Mediacom - Internet & phone
I was a longtime customer with mediacom personal, a business associate with mediacom convinced me to switch to a business account so I would receive 25g in internet speed, however our infrastructure on my street will not allow this, after several times having a serviceman come out and tell me is was my security system that was causing my system to slow, however we have two internets for that purpose, and to use century link as a back up for both services are horrible on this street. we do have fiber optic 1 block away however it would be to costly to cross the street with it! Mediacom mislead and lied to me about the service that could never happen with the infrastructure on this street! I would still be with mediacom on a personal account if I had not listened to the sales guy who convinced me to switch to a business account!
Claimed loss: $13500
Desired outcome: call your creditors off! Do not charge for a service you could not provide!
Confidential Information Hidden: This section contains confidential information visible to verified Mediacom representatives only. If you are affiliated with Mediacom, please claim your business to access these details.
Inactivity? I am waiting to hear back from you! What are you working with mediacom? Someone please reach out to me, I am not letting this go! You need to tell me what the next step is!
This complaint has been resolved automatically due to user's inactivity.
This isn't the quality of service we want to provide to our customers. I apologize for any frustration this has caused you. We would like the opportunity to investigate this further. Please feel free to reach out to us at TotalCare@mediacomcc.com with any questions or concerns along with your account number, and we will work to improve your overall service experience with us.
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