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Customer Service

+1 866 301 1942 (AB, BC, MB, NT, NU, ON, QC, SK, YT)
+1 888 214 7896 (NB, NL, NS, PE)
+1 844 294 3926 (Business Solutions)
299 Queen St. W
Toronto, Ontario
Canada - M5V2Z5
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM
Montreal
1800 McGill College, Suite 1600, Montréal, QC, H3A 3J6

Complaints & Reviews

fibe tv, internet and home phone

I have repeatedly tried over the last 3 months to have the above mentioned 3 services installed at my home. On 3 occasions now no technician has showed up for any of the 3, 8 am-5 pm, assigned appointments nor notified me in anyway as to why the service was not going to be completed that day or why. I was given the same reason every time, we need the account number from your old home phone provider Telus. Therefore I made a point to provide this multiple times to multiple employees in the bell organization when rescheduling and calling the day before scheduled appointments to ensure they had all the information. My husband has now taken 24 hours of vacation time to be home for these installations that never happened 3 times now. I am constantly being reassured this will be resolved and I will have my services and it wont happen again but I am let down every time. How am I supposed to be trusting of this company now and let it be known I am a brand new customer. This experience has left a bad taste in my mouth and puts no faith in bell aliant as a well run efficient reliable company. I have been offered no compensation for the constant inconveniences to myself and my family.

bad agent

Hi, I'm a doctor, went your branch in Valley Mall in Corner Brook, NL. I returned 2 receivers, cables and 2...

internet

They need to update when there isn't internet available in my area. When you call to order it, they say available. Then wait around all day for the tech to show up, and he doesn't. Call Bell Aliant, and they say not available after waiting around all day. This has happened 4 times in a year. Very frustrating to say the least. This day and age there shouldn't be any problems with congested lines. Especially when you live 10 minutes from towers. They need to upgrade the lines.

phone and internet

Let me start of by saying we are with bell over 30 years. Over this passed week my wife has spoken to at...

St. John's Internet Services

my phone [protected]

I am a senior and make 586.66 old age pension a month. 2015 a person came to our house representing Bell and because of the cost I changed over. I was with Bell years before and wasn't happy with it but because of this representative I decided to give them a second chance. I was told I would have free long distance after 6:00 (because that's what I already had) and it would not change, the satellite bundle would. I received e-mails but never could open them and didn't bother because I had assumed there would be no change. I called this month because I had 2 or 3 phone calls before 6 so I knew it would be a little more and I was shocked that it said I owed 432.50. I was told in no uncertain terms that my free long distance after 6:00 would always be there - otherwise I wouldn't have changed. There is not way I can afford 432.50 and I feel I was really mislead. Talked to a couple of people and couldn't get thru their head that when I was told I'd have free long distance after 6:00 at the same price why would I bother to look at the bill. I then checked Canada's largest telecoms group, Bell Canada Enterprises (BCE), has reported that its total revenues grew 1.0% to CAD21.719 billion (USD16.686 billion) in full-year 2016, whilst adjusted EBITDA rose 2.8% to CAD8.788 billion and net income attributable to common shareholders jumped 14.6% to CAD2.894 billion. This Business Is Not BBB Accredited
Bell Canada Feb 3, 2017 Factors that affect the rating for Bell Canada include:

436 complaints filed against business
Failure to respond to 3 complaints filed against business.
6 complaints filed against business that were not resolved. Between the Better Business Bureau not accredited Bell (which is shameful) and the profits you make if you expect to have a senior pay 432.50 on money I don't have - because I believed a representative from Bell. ( I kept all the notes that I wrote down when he told me this) so I guess it's a he said she said. I am not lying and I think he just wanted to make a sale. I want you to fix this asap, with your profits I would hope you'd be able to fix this but if you can't even be approved by the Better Business Bureau - well you really need to change something.. Thank you.

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tv and bundle billing

Bell aliant is billing me for a non existing service. I put my account on vacation on january 7/2018 while I...

internet

Spoke to two of their customer service agents today to see about setting up internet service with them after...

false advertiseing

Attention Mr. Jim Myers senior vice- president customer service Bell Canada
As a customer of Bell since 1989 and of the former N.B. tel since 1950, in the past I have been treated fairly by the company but on my last cell phone purchase I was told that after a certin length of time I was entitled to a free up grade. I dont want an upgrade all I want is a phone that works . When I contacted a Bell service store I was told that yes I was entitled to an up grade but I would have to pay $130.00 plus $35.00 activation fee. I will not pay for something that was supposed to be a free up grade. I pay $173.00 per month for one service from bell and $87.00 per month for another that may not matter to Bell if they lose a customer but if all the dis satisfied customers ralleyed and moved their buisness to another server what would all the SHAREHOLDERS of BELL STOCK reaction be, I believe JIM MYERS might be looking for other employment. I for one have had enough WHAT ABOUT ALL YOU OTHER DIS SATISFIED loyal customers . It seems that recently around the world others are switching their loyalty. I know I have other alternatives.
Thanks for listening . ( P.S. it is probably very important that you do)

  • Po
    P. O'ed Sep 01, 2012

    If poor, slow service is what you want, I would recommend Bell/Aliant. Moved into my new place a month ago and still have no phone nor internet. Numerous calls have produced numerous excuses. The usual excuse is, "it wasn't scheduled". Have talked directly to
    managers twice without result. Bad service and expensive.

    0 Votes
  • Ro
    Robert Mac Donald Sep 22, 2012

    I also have recently changed from Bell Satellite service to the New Fibre Op "bundle". They also took the liberty of attaching my Bell cell phone to one bill. Since April 2012, not ONE bill has come to me with the correct amount showing. One month Bell Aliant DID not place my cell on the forward bill and I asked why it was so low? Their answer, "Pay a little more this month so the shock will not be as huge when it does come in" They neglected, to this day, to tell me what that cellular bill was for the questioned month. I have used their E Chat online, twice, I have emailed their customer service center (5 times) and have called their customer service line (3 times) and I just got the verification of the bill yesterday, WITHOUT a copy of the cell bill as I am told "That is another department" Are they not all owned by the one conglomerate? Piss poor service, unknowledgeable staff on the phone and endless ENDLESS promises of a solution that NEVER have been satisfied to date. They just want to record the problem and get you off the phone or E Chat as quickly as possible. When April 2013 comes, I will be a figment of their imagination and NEVER buy any products from Bell, Bell Aliant or any company associated with them!!! I am a lost customer Bell and Bell Aliant and I can only presume I am one of many to follow.

    0 Votes

NOT GIVING THE INTERNET SERVICE THAT I PAY FOR.

I am tired of complaining to Bellaliant about my Internet speed dropping and stalling my downloads to a...

funds

daughter has pay as u go phone with 2500 free text messages a months only uses phone 4 texting put $30.00 on wed 15 th and next morn had balance of $o put $15.00 more on thurs @ 740 pm at 830 balance was again $0 would like to know with free texting what happened with the $45.00 that was added in less than 2 days not impressed at all dosent say much about the service

  • Bu
    bunch_of_crooks Dec 28, 2009

    I have been waiting for a cheque from bell aliant since september 09, I never receive the money yet, they keep telling me that the check was send, its almost january no money yet, my guest is they probably had a good xmas whit our money

    1 Votes

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