McDonald's — the staff, the unbelievable wait time, my order is never right.
The Johnson City, Tn. McDonalds's owned/operated by Jim Davis consistently makes mistakes and I am tired of it at this point. I have held my tongue for months. The wait time going through the drive thru is beyond ridiculous because they are always in there laughing and joking with one another instead of trying to provide a service I paid for, when they're actually at the paying window, I have time to read every sticker/decal on the windows multiple times before paying or getting my food. Majority (not all) of his staff is completely rude but all of that is fine because the three in Johnson City Jim Davis owns are all "short staffed" and that is why it takes so long or that is what I have been told each time I ask. I find that very hard to believe. I work by myself at my job that does involve more physical work and I can have everything done before they can and I'm in busy season. I will say, they normally hand me the correct food...normally. However, does your McDonalds's keep Diet Coke on hand? Because I'm very consistently given Dr. Pepper from all three locations...I don't want the sugar content in Dr. Pepper/Coke; it feels like I'm drinking syrup. I've gotten to the point I double check at the drive thru, payment window, and food receiving window they lie to me telling me it is Diet Coke when in fact it is not. In my mind this shows that your employees do not pay attention and/or there is horrible management. I'm not going there for the five star treatment. I just want my food in a timely manner, what I order to be correct, not sit in line for 15 minutes with two cars in front of me...TWO for 15 minutes, and employees that actually do their job. There was once I waited 20, but I forgave that because they needed to make my food "FRESH".
Because I have given YOU and JIM DAVIS my business, I also expect to be at work on time (FAST FOOD). I can go to Waffle House and get my food quicker and my order right faster than going to McDonalds's. I will admit I did get a tad rude with a lady at the window; my frustration is understandable.
Also, I could be wrong, but I think there are health violations. When I have time to go BACK into the line, again, to tell them they messed up, they take the drink that I have stuck a straw in and drank out of through the window itself. I really hope that is not a health hazard.
One more thing, make sure you actually offer the food you have on the menu at the drive thru. I ordered a Southern Style Chicken Sandwich (Bun, crispy chicken, and pickles) for them to tell me they couldn't make it, but its on the menu.
As I said, I have held my tongue in long enough. These issues need to be fixed and the problems I have had are beyond ridiculous.
I expect these problems to be fixed.
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