CB Fast Food Chains McDonald's Complaints #142-161

McDonald's review: mobile app order

Rena Nations of Pioneer, US

Sep 27, 2023 3:20 pm UTC

Verified customer

Pulled over and downloaded McDonald's app at 10:13 am to order breakfast sandwiches because I could not get there on time for my 76 year old mothers egg mcmuffin due to traffic. Got to the drive through at 10:32 am with my code and was told I could not have it because breakfast was over. Isn't that why I have the app, to order it? It said my order had been sent to McDonald's so I confidently drove to my McDonald's location I chose only to be told sorry, we can't do that. Also can't delete app now because of open order. How about charges to the credit card I used for the order I never received? Very disappointed with McDonald's and this app that was supposed to be so helpful to me & my family.

Desired outcome: My mother didn't get her Mcmuffin. Sure felt like we did our part to make our order through the app. All I should have had to do was drive thru, give code & pick up. I did all that. You did not. Very disappointed with results.

Attached is the printout of my mobile order that says it was accepted at 10:19 a.m.

McDonald's - mobile app order - Photo 1 - update #2458979

McDonald's - mobile app order - Photo 2 - update #2458979

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If you look at attached photos the time ordered was 10:19 am. Also said order had been placed

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
Confidence score

United Kingdom

+61 298 757 100

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4%
Confidence score

Australia

+64 800 539 4303

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New Zealand

+43 810 001 212

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Austria

+45 33 266 000

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Denmark

+33 130 486 000

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France

+49 897 859 4413

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94%
Confidence score

Germany

+353 15 138 181

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Ireland

+31 205 642 666

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Netherlands

+47 81 556 000

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Norway

+351 214 405 300

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Portugal

+34 917 547 890

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Spain

+41 216 311 200

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14%
Confidence score

Switzerland

+90 444 6262

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Turkey

+86 400 920 0205

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China

+852 28 807 300

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Hong Kong

+91 112 460 4047

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7%
Confidence score

India

+63 28 635 490

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Philippines

+27 860 000 040

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South Africa

+66 26 964 900

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Thailand

+1 (312) 291-9224

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United States

8800 707 4499

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32%
Confidence score

Russia

More phone numbers

McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

McDonald's social media
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Oct 30, 2026
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