CB Fast Food Chains McDonald's Complaints #462-481

McDonald's review: General Manager's behavior (Julie) at 26th St. location in Erie, PA ( 1 comment)

Jess MacAdam of Erie, US

Jan 06, 2023 10:40 am UTC

I went through the drive through like I do most mornings and ordered a simple order. An iced coffee; no cream; extra caramel. The screen showed no ice so I politely told the gentleman taking the order that I want ice in my ICED coffee, what I don't want is cream. I have a dairy allergy. So I get to the window and while driving away realize there is no sticker on it, there is no ice, and it seems to have cream in it. I drive for Uber, I had to cancel the current rider I was about to pick up and came back into the location to have them correct it. I am met with Julie, the manager (who I had to ask her name because she did not appear to have a name tag on). I start to tell her I ordered an "iced" coffee; why does this not have ice in it? And also I have a dairy allergy and there's cream in it and I asked very clearly for no cream. Before I even finished my sentence she's cutting me off, GLARING at me and sighing and asking me what again, do I want in it. She does NOT apologize for the mistake but is instead visibly irritated with me in from of her entire crew and a lobby full of customers. Then I hear someone making it and they ask "what goes in this?" and she replies, "I don't know just coffee"... so I hear this and I say AND caramel, no cream. And she retorts back at me, glaring at me again, "It will have caramel in it!"... well she literally said, "I don't know" after I had told my order now THREE times." Meanwhile I should be at work.

I then asked for her name and told her I would be filing this report because I did not appreciate her attitude with me. She then argued with me and said she did not have an attitude. She was incredibly rude. I have worked in customer service and I know what the response SHOULD have been. I'm sorry for the mistake ma'am we will make you another one. That's ALL! What concerns me more is her entire crew is being taught that this is an ok way to treat customers. It's NOT OK! I am telling you, I can get my coffee elsewhere, I have been a loyal customer for a long time, but I want this manager to apologize to me or I will never set foot in a McDonald's again. I promise you that. And I will write reviews.

Desired outcome: I would like Julie to understand what customer service is and apologize to me for her very rude behavior. I do not think someone with this type of attitude should be working in management.

1 comments

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Hahayoucantreportme

Columbus, US

1 comments

Hahayoucantreportme of Columbus, US

Nov 07, 2023 2:26 pm UTC

Than don’t go back weirdo. Why would Julie apologize to you lmao. If you don’t like how you were treated don’t go back to our establishment lmao.

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