CB Fast Food Chains McDonald's Complaints #462-481

McDonald's review: Food and customer service

Jessica Conley of Merrill, US

Jan 07, 2023 6:15 pm UTC

I spent 31.73 at your drive thru on food for my family which was supposed to include a filet o fish and a quarter pounder with cheese and bacon meal, as well as several other items. I live 25 minutes from the store. I got home and opened the boxes that should've contained the quarter pounder avd fil I fish. The quarter pounder was just a cheeseburger in a quarter pounder box without bacon. The filet o fish box contained a bun with mayonnaise, not tartar sauce, lettuce tomato acd pickle. NO FISH. I called the store and a very rude person answered so I asked to speak to the manager and she said she is the manager. She was very rude, did not apologize and just said I can give her my name and they'll refund me next time. I was highly disturbed by the disrespect and lack of any sort of quality customer service by a store manager. I called corporate and received equally if not worse customer service. The agent did not provide a resolution to anything and said I will receive a call from the franchise in the "near future." When I asked when I could expect a call, I was told he has no idea but again repeated, "sometime in the near future." I have three teen boys and I'm a frequent customer. I am highly surprised such a huge corporation as McDonald's, doesn't have some sort of policy in place to resolve these matters by atleast sending a gift card in the mail to cover my expenses, trouble, gas and inconvenience. But nothing was offered whatsoever.

Desired outcome: I would like the amount of my entire order ($31.73) refunded to me by mail in the form of a gift card and I would like a call from the terrible manager who I spoke to, to personally call me abd apologize for her behavior.

Horrible customer service and incorrect order taking and filling.

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
Confidence score

United Kingdom

+61 298 757 100

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4%
Confidence score

Australia

+64 800 539 4303

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New Zealand

+43 810 001 212

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Austria

+45 33 266 000

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Denmark

+33 130 486 000

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France

+49 897 859 4413

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94%
Confidence score

Germany

+353 15 138 181

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Ireland

+31 205 642 666

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Netherlands

+47 81 556 000

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Norway

+351 214 405 300

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Portugal

+34 917 547 890

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Spain

+41 216 311 200

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14%
Confidence score

Switzerland

+90 444 6262

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Turkey

+86 400 920 0205

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China

+852 28 807 300

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Hong Kong

+91 112 460 4047

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7%
Confidence score

India

+63 28 635 490

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Philippines

+27 860 000 040

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South Africa

+66 26 964 900

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Thailand

+1 (312) 291-9224

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United States

8800 707 4499

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32%
Confidence score

Russia

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McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

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