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CB Fast Food Chains McDonald's Complaints #562-581
McDonald's

McDonald's review: Extremely poor customer service

S
Author of the review
8:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Waited in line for 40+ minutes but the catch is the line was fairly short. I was in the drive line #2 it seemed to be shorter line. As the line got closer to the ordering board all help pretty much quit. 2 cars in front of me waited probably 4-5 cars from left lane before anyone would help right line. I can tell you if your in line and you watch approx 12-15 cars go in front of you it gets frustrating. We could not really get out of line very easily so we waited. Now it was our turn to order I waited no less then 7minutes at the ordering board before anyone asked what we wanted, That is a lifetime watching the left lane of cars going around you. We finally got to the window and I asked to speak to the Mgr so the Older dark curley hair lady came and asked What out problem was? I told her I feel as if we should have our meal comped. I explained the situation and she told me thats what happens when you hire 15yr old people they have to leave. I told her the drive thru was full and they should have found someone to take over that spot instead of just leaving. Then she explained to me that it was my fault and that I should have just left the line if I wasnt happy. So I said thats how your going to correct this is just blame me. So we left without our food. I am a business owner in this town and understand the difficulty of getting good employees but when they have extremely poor management its hard to have good employees

Desired outcome: honestly not sure, I wish to be contacted and have the manger spoken with and let them know this is not right. I hardly ever complain and expect anything for free but if i do it is for good since. Shad [protected]

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
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    Canada
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
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    4%
    Confidence score
    Australia
    +64 800 539 4303
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    New Zealand
    +43 810 001 212
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    Austria
    +45 33 266 000
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    Denmark
    +33 130 486 000
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    France
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
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    Ireland
    +31 205 642 666
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    Netherlands
    +47 81 556 000
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    Norway
    +351 214 405 300
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    Portugal
    +34 917 547 890
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    Spain
    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
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    Turkey
    +86 400 920 0205
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    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
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    Philippines
    +27 860 000 040
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    South Africa
    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
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    United States
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 23, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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