CB Fast Food Chains McDonald's Complaints #422-441

McDonald's review: Difficulty placing and receiving an order. Messy lobby

William1958 of Cincinnati, US

Feb 25, 2023 9:26 pm UTC

Verified customer

Last night (2/24/2023, Friday at 6) our family went to McDonald's Store Number 25868. My daughter got 3 happy meals for her 3 children, a sandwich and a drink
Her meals were put on the counter but nobody called her order number and the food was not delivered to her table. She didn't realize her order was ready until I looked at the counter and found her Fun Meals along with her sandwich order. The order sheet was stuck to the counter. She still did not have her drink. Nobody was at the counter. Nobody asked if she needed help. After trying to flag down an employee to get her drink cup, she went behind the counter and took a cup for herself and another customer so they could get their drinks.

My wife and I were trying to order our dinner at the Kiosk. We tried to find the "2 filet for $6" on the Kiosk so we could order that and drinks. That is all we wanted. BUT, unless you want to order a standard meal, I guess you must go to a register and hope someone comes to take your order. The Kiosk has big problems with Grill orders and specials. I tried going to a register to order what we wanted but nobody came out to take my order. After several minutes of waiting, we just ordered two Filet Meals on the Kiosk

This was way more than we wanted to eat but we needed to get our food because our daughter and grandkids were already eating. Then, we waited, and waited for our food, but our number wasn't announced. I went to the counter to see if our order was up, but found nothing. I looked for my receipt on a bag, but didn't see it. While waiting, saw another customer come in, order food, wait, then get his order. I knew something was wrong. I went to the counter and called back to the grill area for help. Someone came up, pointed to a bag with no receipts on it, and said that was my order. The way it was packed, it looked like just 2 large fries (there were no drinks)

There was no receipt on the counter associated with the bag so there was no way for me to know that was my order. Now that I had my order (without our drinks) I went behind the counter and took a cup that my wife and I shared. Garbage cans in the lobby were filled to overflowing the entire time we were in the restaurant. This was all at 6pm on Friday. 1 hour into the rush. There were 3 families in the lobby. All other traffic was the drive through. The last time we had service like this was at a Pizza Hut in 2005

We have never gone back there since.

Desired outcome: McDonald's Corporate needs to be told that the Kiosk results in nobody at the front counter for walk-in guests. This results in people experiencing a dinner like mine that there are MANY fast-food places you can get better service.

0 comments

Add a comment

McDonald's - I got a food poisoning eating their food 160

Resolved

McDonald's - Completely wrong order, had to return twice 64

McDonald's - Made my 15 year old daughter afraid of work 129

McDonald's - Why are your ordering diet coke? 100

McDonald's - refund policy 5

McDonald's - Manager and employees

McDonald's - Drive threw order taker and over function of facilitie.

McDonald's - the whole experience today 3

McDonald's - smoke house burger, waiting time and service

McDonald's - Poor management wrong order

View all McDonald's reviews and complaints

McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number

23%
Confidence score

United States

+1 (888) 424-4622

Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number

Canada

+44 370 524 4622

Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number

13%
Confidence score

United Kingdom

+61 298 757 100

Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number

4%
Confidence score

Australia

+64 800 539 4303

Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone number

New Zealand

+43 810 001 212

Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone number

Austria

+45 33 266 000

Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone number

Denmark

+33 130 486 000

Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone number

France

+49 897 859 4413

Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number

94%
Confidence score

Germany

+353 15 138 181

Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone number

Ireland

+31 205 642 666

Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone number

Netherlands

+47 81 556 000

Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone number

Norway

+351 214 405 300

Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone number

Portugal

+34 917 547 890

Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone number

Spain

+41 216 311 200

Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number

14%
Confidence score

Switzerland

+90 444 6262

Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number

Turkey

+86 400 920 0205

Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number

China

+852 28 807 300

Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number

Hong Kong

+91 112 460 4047

Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number

7%
Confidence score

India

+63 28 635 490

Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number

Philippines

+27 860 000 040

Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number

South Africa

+66 26 964 900

Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number

Thailand

+1 (312) 291-9224

Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number

United States

8800 707 4499

Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number

32%
Confidence score

Russia

More phone numbers

McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

McDonald's social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 27, 2026
View all McDonald's contacts