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CB Fast Food Chains McDonald's Complaints #62-81
McDonald's

McDonald's review: Customer service / food quality

M
Author of the review
10:13 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

A sign on the interior menu board offered a Quater Pound meal for $7.99 (I have a picture) - our meals rang up $9.09. When I questioned this and asked for a manager – she stated that her manager was not in the building and she was the MOD. So, the MOD (who took our order) stated that she would have to take it up with her manager.

The MOD also stated that they were out of diet coke, so we settled for un-sweat tea. After finishing our meal, we tried the Diet Coke at the self-serve, and yes, Diet Coke was available.

When the MOD brought our food, she stated the she upgraded our fries - great - NOT - she just cleaned out the old fries (soggy and limp).

Her manager (Maria) eventually came in from the exterior, during our meal, and could not / would not fix the issue. She offered to comp another meal on our next meal. I asked her to put it in writing and she refused - she stated that I should just ask for her on our next visit. Is she there 24/7?

I then asked her to contact her boss (Margot) and she stated that I would have to return the next day at 8:00AM. This will be my last visit to a McDonalds in Amarillo - I believe that they are all owned by the same individual or group.

Claimed loss: I am not asking for any compensation - I would like others to be aware of what is happening at this location

Desired outcome: None - I will not be returning to this establishment...

Confidential Information Hidden: This section contains confidential information visible to verified McDonald's representatives only. If you are affiliated with McDonald's, please claim your business to access these details.

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  1. McDonald's Contacts

  2. McDonald's phone numbers
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  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
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    Aug 25, 2026
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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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