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My son and I went to McDonalds on Sunday Nov.11 for breakfast. The restaurant was not busy. The person behind the counter did not get the order right the order took a long period of time with part of the order sitting on the counter to become cold while waiting for the rest of the order.Then we are told that there is no butter in the entire store for the hotcakes.During our breakfast one man became so frustrated that his order wqs wrong and that he had to wait for it to be corrected he just left the order on a shelf and left. I know that the few people who will not return which includes myself will not hurt company profits so it will not really matter, but in good conscience I cannot return to an establishment that does not appreciate my business
This past week my family went to the McDonalds on hwy 30 near Kanapali on Maui. The guy at the drive thru got our order totally wrong. He also did not tell us that the ice cream machine was broken so we ordered some ice cream and then found out we did not get it when we got our food. We went back into the restaurant to get the missing items. They got it wrong again and then told us the ice cream was working I think the mistakes happened because the staff did not speak English very well.