McDonaldscustomer service

J
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Verified customer

My son and I went to McDonalds on Sunday Nov.11 for breakfast. The restaurant was not busy. The person behind the counter did not get the order right the order took a long period of time with part of the order sitting on the counter to become cold while waiting for the rest of the order.Then we are told that there is no butter in the entire store for the hotcakes.During our breakfast one man became so frustrated that his order wqs wrong and that he had to wait for it to be corrected he just left the order on a shelf and left. I know that the few people who will not return which includes myself will not hurt company profits so it will not really matter, but in good conscience I cannot return to an establishment that does not appreciate my business

Responses

  • Al
    alice stewart tomes Nov 15, 2007
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    Why I had to pay £1.60 for a glass of tap water?

    -1 Votes
  • Je
    Jen Mar 06, 2008
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    I had been there to eat dinner with a girlfriend and as I was leaving I ordered a McChicken and a Double Cheesburger for my husband. It took about 10 minutes for me to get the two sandwiches while the two representatives were standing behind the counter chatting. When I finally got my sandwiches and took them home, my husband opened the Double Cheesburger to find it half eaten. I doubt I will ever step foot in that McDonalds again. That is completly unacceptable for any reputable food establishment! I spoke to the manager (Ashely) at the location and she promised coupons in the mail, this in not acceptable either and I would like some other type of acknowledgment of this incident at that location. I have saved the sandwich for any further action that is needed.

    0 Votes
  • Am
    Amberlee Mar 11, 2008
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    When the McDonald's monoply game was going on in 2007, I was extremely dissappointed with the advertisements on collecting game pieces. The television ads and the game rules stated that I could collect these game pieces from specially marked items. I had previously decided to purchase from McDonalds every chance that I could so that I possibly could have a chance on winning some big money. But when the Monopoly game only had a couple weeks left, managers from my local McDonalds said that they were out of stock on Monoply game pieces. I thought to myself that this was odd. I decided to call the McDonald's customer service number that I had found on the Web site. The person took all of my information. My name, address, age, telephone and heard my complaint. That person told me that they were sending me some extra pieces that I had never received from my purchases. In the end I never received my Monopoly game pieces. I even tried a different McDonald's Resteraunt in my area and they also stated that they were out of stock on game pieces. I am confused. The McDonald's franchise gave all these rules and stipulations for their Monoply game. I would be OK with that if they practiced what they preached and followed their own rules. But they didn't. It appauls me that they have the ability to do that legally. Do they? I swore I would never eat there again, until I remembered that they are the most important sponsers of their very own Ronald McDonald House. It makes me wonder though if McDonald's actually uses their donations and proceeds to help with sick children or if they think that they are above the law and continue to use the hard working customer's money on things like false and decietful adverstisements. Maybe corporate just thinks it is fair to lie so that they can put more money into their pockets. I don't know. What do you think?

    -1 Votes
  • Vi
    Vivian Green Mar 14, 2008
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    I go to McDonalds every weekday for the biscuts and gravey. At least 4 of the 5 I always end up with hard biscuts. I pay and expect to get good food. I am now thinking about stopping and going somewhere else that will give me the service I pay for each day. When a person orders and pays for food they expect to get the best and for some reason the McDonalds continues to give out biscuts that are hard to where you can't cut them or eat them. This continues to be a waste of my money and time.

    0 Votes
  • Te
    Terry M. Brown Mar 25, 2008
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    I had a real bad service experience at McDonalds in Douglasville, GA at the corner of Old Fairburn road and Hospital drive. I ordered unsweetened tea. The clerk took my money and gave me a cup and sent me around the corner to fill it up. When I got there the only tea they had was sweet. There was not even a container for unsweet tea. Then I went back to the counter to complain. I had ordered a medium tea. The clerk poored into my cup from a pitcher, but only had enough to be half full and he actually expected me to accept that. I told him to either get me a full glass of tea or give me my money back. The manager came up and had a rather menacing look. I told him the story and that there had to be some sort of accounting here, one way or the other, money back or a full glass of unsweeted tea. He went to the back and found another pitcher of unsweetened tea. I had stood at the counter 5 full minutes before anyone even asked me if they could help me. They were so overly focused on the drive through that initially they had ignored the only customer at the counter (me).

    2 Votes
  • To
    Tony Taylor Mar 29, 2008
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    I went into mcdonalds and I saw fire again so I ice barraged him and 2 specsed him for a Big Mac with extra cheese and extra mac sauce. lawl owned nub!

    -1 Votes
  • Ch
    Cheese Mar 29, 2008
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    So there I was waiting for my order patiently for my extra salty milkshake, WHEN ALL OF A SUDDEN, zezima and 3, 000 lvl 3's come BUSTING IN THE STORE!! I mean, whats a noob to do?! McDonalds, its called ignore list, MAYBE YOU HAVE HEARD OF IT? ffs, last time I get the mcmunchies during a 38 hour no-lifing to 99 summoning. GOSH!

    -2 Votes
  • Jo
    Joey Williams Fisher Mar 29, 2008
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    I have been going to mcdonalds for many years now, and I have always enjoyed the food, expecially the 1$ double cheese burger. However my opinion changed the other night. I came through the drive thru and ordered a double cheese burger with a large fries. When I got to the window they told me to pull on up because the food was not yet ready. I waited for 15 minutes. 15 minutes! When I finnally got my food, i drove home in anger, due to the insane amount of time I waited, not even checking to make sure I had the right food. When I got home I opened my double cheese burger, and someone had filled it with human crap instead of meat. I was so shocked, i couldnt speak. I knew I could smell something on my way home, but i just thought it was my fat wife who never showers. I was extremely mad, and I was so mad that I went to bed and threw my double cheeseburger with crap in my dogs bowl and he ate it all. I will NEVER eat at mcdonalds again. How does it feel to lose a customer?

    -2 Votes
  • Br
    Brown Guy Mar 29, 2008
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    Ok heres the story:

    Im working and this guy (Supposedly a Crew Trainer), preferrably white, starts to ### around in the store and sprays water and butter on everyone. He does it in front of the floor manager and the manager laughs it off and walks away. My friend, perferrably Mexican, gets piseed and sprays water back at him. I get pissed and squirt a little ketchup on his hand. This ###ed ### 3 fingered ### starts squirting tartar sauce everywhere, the table and the floor. The manager sees this and writes him up. The white guy blames me for starting everything because of the ketchup, so I get written up, then my mexican friend gets written up because of the white guy telling the manager that he started it also. A day later my mexican friend calls in to see if he was working or not. The no legged ### ### general manager replys "Well, we don't allow horseplay, so turn in your uniform". He was fired. We came to the store later that day. I was fired also. The white guy still works there. So It ends up that me and my mexican friend get fired and the white guy didn't. Racism, no? He had every right to be fired if we did but he didn't. Thats what u get if ur mcdonalds is ran by homosexuals and handicaps and fatasses.

    0 Votes
  • Mc
    McDonalds Corp. Mar 29, 2008
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    We Appreciate your concerns, but quiet frankly, we just don't care. Plus- we own you. lawl. -McDonalds Corp. "I'm Lovin' It"

    0 Votes
  • Bu
    Burger King Mar 29, 2008
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    WE CARE! HELL WE LET YOU HAVE IT 'YOUR WAY'

    LAWL!

    0 Votes
  • We
    Wendys Mar 29, 2008
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    Our burgers are fresh! never FROZEN like omfgpmgbbqz

    0 Votes
  • Ta
    Taco Bell (tm) Mar 29, 2008
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    LOL @ YOU BURGER KING, YOUR NOTHING WITHOUT YOUR WOPPER, WHICH BTW CAUSES CANCER!





    we put extra grease because sharing is caring <3

    -1 Votes
  • Ta
    Taco Bueno Mar 29, 2008
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    Our food just plain sucks.

    0 Votes
  • Da
    DaFagRial Mar 29, 2008
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    One day I was smoking this whole motha###in quater of weed ya kno and damn i got da munchies, me and my ###z went to mcdonalds and ordered like 20 mcchickens cause dey tha ### homeboy, then some fatass named courtney called me a ### and i pulled out my knife then those motha###as called da cops..me and my friends stole this old ###'s big mac and ran out..we were so hungry then we went in2 da alley 2 eat cuz we starvin.. then we went 2 kfc to eat then i pulled out my wallet and had no cash..cuz mcdonalds never gave me my mcchickens i paid for, mccdonalds are stealers and theives those motha###as, and i still got da motha###in munchies, ###.

    -1 Votes
  • Di
    Dieontey Mar 29, 2008
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    ### PLEASE!

    0 Votes
  • Da
    DaFagRial Mar 29, 2008
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    Hello, I have no legs.

    0 Votes
  • St
    Stephen Mar 29, 2008
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    i like men

    0 Votes
  • Da
    DaFagRial Mar 29, 2008
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    Verified customer

    i cant stop smoking

    0 Votes
  • Ta
    Taco Bell (tm) Mar 29, 2008
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    Verified customer

    What a coincidence, I have no legs, AND I like men.

    0 Votes
  • Co
    Courtney Mar 29, 2008
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    I am a pmsing feminist sexist

    0 Votes
  • Co
    Courtney Mar 29, 2008
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    i am a pmsing feminist sexist

    0 Votes
  • Ta
    Taco Bell (tm) Mar 29, 2008
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    Verified customer

    McDonald's would definitely not be answering the call at 2 in the morning, VOTE HILLARY '08!

    0 Votes
  • Ob
    Obama08 Mar 29, 2008
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    Don't be a silly ###, everyone can use a phone. Obama for Prez yo.

    0 Votes
  • Fi
    Fire Again Mar 30, 2008
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    a verified customer
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    Omg why dont you let Asians work there you ### ### racists

    0 Votes
  • Be
    bev brewer Aug 15, 2008
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    Verified customer

    On several different occasions I have had the worst customer’s service in the world at Mcdonalds in Oklahoma City. Many times I have overlooked the behavior of fast food workers; they are required to cook a large quantity of food for the vast population who comes to their establishment. With that said I don't think as a consumer I should have to pay for bad service of any kind, mistake do happen and as long a they are taken care of ASAP I'm ok. This is not the case of the McDonalds I have visited four different times.

    The first time I ordered my food and I repeated the order because a Mexican American with broken English took my order (I did not mind repeating order, I wanted to be correct...this was OK!) I then paid for my order and get too the second window, one of my items had been left off...!!! I then asked is there anyway for them to charge my card and replace the items that had been left off. (As a manager I would have gave the customer the replaced item at no charge, it wasn’t my fault the order had been messed up) Noooooooo the manager an African American handed my credit card back and told me they did not have time to ring up another items, I should have told the Mexican American who a messed my order up in the first place to re-do my ticket.

    WHAT! she messed it up because she could not process the english language and now I'm supposed to go back through the process again! I took my order and my card and left!
    On the second occasion, I try the drive through again, this time a African American teen took my order and I repeated it twice it was process correctly I took my ticket went to the second window...guess what I was handed one large order of fries by a Mexican American manager, I looked at her and asked her who’s order is this?!

    I gave her my ticket which had the correct order; a chicken sandwich, fries, and a coke...??? She looked at me and said keep the fries and started shouting at the African American girl who took my order...I said excuse me did you look at ticker order counter to make sure the order was correct...and did you not look at my ticket it is correct I made sure of that before I got to the second window, NOW who handed me the large fries...not her! You did she handed me my correct order and again I left. The third time the same thing happen again this time it was two Mexican Americans same thing again...order correct in the back...wrong when I get to the second window (there is several weeks that go by between each visit same thing happens again and again)

    Fourth and final time 8/15/2008 I decide to go in no more of this drive stuff...well this must of being the morning of the Mexican revolt. I go in and say "Good morning" this young lady acts as if I wanted to take her family hostage, the way she looked at me and never move her lips to say anything, I proceeded to place my order, she got everything correct until I looked at the [email protected]#$%, she asked if my order was to go I said yes, she then proceeded to roll her eyes and look down as if to say, "I'm not feeling MCDONLDS today and I’m not feeling you either!”





    Mind you now this is my first time seeing this young lady, at all...I had never seen her before in my life! I had paid for a deluxe breakfast and a medium coffee guess what she put a small coffee on my ticket 69 ks#04 store 6362 08/15/2008, I stated no I wanted a medium coffee what will I have to do for the correct size? She looked at me very cold and said “nothing” and walked off.

    I saw the manager was very busy, so I looked around for a customer service number and low and behold it was on the wall 1-866-250-4144 ext x877, I did asked the manager is this the customer service complaint number? She stated it was I again took my order and left the store. On four separate occasions I have put up with the worst customers service ever either from the management staff or their workers...all McDonald’s are not like this! I have been to a few; yet this one has the worst staff in the world minus the ones who really went out of their way to get the order correct...and have the workers or the manager get it wrong!

    0 Votes
  • To
    TONYA Bowie Aug 16, 2008
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    I WAS IN DRIVE ODERING FOOD FOR ME AND MY DAUGHTER. MY DAUGHTER CHANGED HER MIND ON HER ORDER; THEREFORE I ASKED TO CHANGED THE ORDER. THE LADY IN DRIVE THRU NAME CHRISTINE GOT A ATTITUDE IN HER TONE OF VOICE WITH ME. CHRISTINE PUT ME ON HOLD AND I TOLD HER SHE NEEDS TO WORK ON HER CUSTOMER SERVICE SKILLS. SHE ASKED DID I WANT THE PHONE NUMBER AND I CAN CALL. THAT WAS VERY SARCASTIC. I TOLD HER YOU ALL CAN KEEP THAT FOOD. CHRISTINE TOLD ME ### YOU AND I WAS ONE STEP FROM GETTING OUT MY CAR, BUT SHES NOT WORTH JAIL TIME. WRITING THIS COMPLAINT WOULD BE MUCH BETTER. SHE NEEDS TO BE REMOVED FROM THAT RESTAURANT IMMEDIATELY. STORE #3902. I WANT A RESPOND FROM THIS.

    0 Votes
  • Ma
    mary gonzalez Aug 31, 2008
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    to whom it may concern,
    i was on my way to work feeling a little hungry so i decided to stop to get a little something to eat i stopped at a mc donalds to get a quick bite it was bought to my attention that there were no soft drinks of any kind only juice, coffee, milk and water. so i order a breakfast sandwich and a hash brown with a water get to the pay window got charged for a full price meal i'm already ujpset about it but i don't say any thing go to the pick up window and wait for about 10 min i just wanted to let you know!!! this is why there are so many complaints with customer service i will continue to visit mc donalds because i love the food
    just not this one!!! also you need to let them know that they need to change the oil on the deep fryers some times food is just finished frying but taste like old oil hopefully something will be done!!!
    thanksw sarasota florida

    0 Votes
  • Ge
    Georgia Sep 01, 2008
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    a verified customer
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    There is no point in being angry, and attempting to bash somebody.
    I was rather surprised that you are more concerned about avoiding jail time for yourself, rather than not letting your daughter witness her out-of-control parent lose their temper over fast food.
    She will not be removed.

    -1 Votes
  • An
    Anonymous Sep 14, 2008
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    a verified customer
    Verified customer

    I recently applied to join McDonalds as I had moved back to London from living down on the coast and 'hey' I figured I needed a job after taking 5 years out of work, so after selling my place and moving back to jolly old London, spent most of my money in rent living in a flat seeking full time employment, then the money started to run out and I got more and more desperate with looking for employment. Started posting out as many C.V's as I could, then as luck would have it I landed a job working for the Blue Arrow agency. Great, but the bad news was the job was temporary and lasted three weeks after which time the manager came back from a sabbatical (sick leave) and patted me on the back "thanks for all your hard work but we wont be needing you any longer"

    So then I lost the flat as I couldn't keep paying my rent had to declare myself homeless and move into a homeless shelter. As a last ditch attempt to secure full time work I applied online at the McDonalds website. Sat through a good 30 minutes worth of multiple choice questions about how youd handle different situations most of which anyone with an IQ over that of a 16 year old can probably read between the lines of anyway. You can see what their asking when they ask questions like;

    'Your faced with a huge que at the checkout and our on the till, at the back you see a lady struggling with her shopping and three kids'

    Do you;
    a) Tell her to leave and try again later
    b) Take her order and ask if shed like to take a seat and you'll bring her order over for her
    c) Ignore her problems and carry on

    So I answered all of them to the best of my ability which to my mind was near enough the 100% mark and the site informed me a representative from McDonalds would be in touch within a week by phone.

    I then waited a whole week, received no phone call, but got back an e-Mail which stated, due to our high standards of recruitment we regret to inform you your application has been unsuccessful.

    Why? Is my age a factor due to the fact I am nearly 40? If so does the manager at the outlet I applied to join feel threatened I might end up doing his job?

    By telling me I was unsuccessful are McDonalds telling me the answer to some of those questions should have been; a) "Tell her to go away and try again later!" or c) "Ignore her problems and carry on?"

    I think the sad truth is the company is biased to the address I am staying at due to the fact it's a homeless hostel. But that doesn't excuse the fact I was lied to and never got a bloody phone call...

    0 Votes
  • Jh
    jhang Oct 03, 2008
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    im from philippines and i have this disappointing experience from mc donald's philippines particularly the mcdonald's delivery. My mom ordered at 86326 (8mcdo) at around 8:35pm today, oct 3, 2008. and guess what time did the order came??? 10:30pm, oct 3, 2008, my mom was so angry because her 6yr old son haven't eaten yet because my brother likes the mcspaghetti. we follow up orders 3times and the customer representative was just saying "im sorry mom", there is "technical problems", there wer no rider, the food was just preparing, there were many deliveries today, we prioritize those with may orders, first come first serve...
    imagine, they took 2hrs just to deliver a 2 cheeseburger mcdo, a large french fries and a mcspaghetti!!!.
    and we even call the branch near our home to talk to the manager.. and same reason she was giving!!!
    problems occurs since a customer representative was handlind the mcdonald's delivery...

    complaints for the mcdonald's philippines

    0 Votes
  • J
    j Oct 30, 2008
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    a verified customer
    Verified customer

    omg Dafagria you are a funny guy. L<M<A<O!!!

    0 Votes
  • Sa
    sam Nov 02, 2008
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    a verified customer
    Verified customer

    I AM VERY PISSED OFF BECAUSE I NEVER RECIEVED MY MCDONALDS MONOPOLY GAME PIECES IN THE MAIL AND I SENT FOR THEM TWO WEEKS AGO AND THE GAME IS ALMOST OVER I MAILED ABOUT 50 ENTRIES AND DID EVERYTHING THEY WANTED DONE AND THEY HAVE NOT SENT ME ONE NOT ONE ITS RIDICULOUS I WANT TO SUE MCDONALDS FOR THIS THEY HAVE SO MUCH MONEY THEY COULD AT LEAST SEND YOU GAME PIECES THAT ARE WORTH NOTHING INSTEAD OF NOT SENDING YOU ANYTHING OR RESPONDING AT ALL. THATS SO RIDICULOUS.!!

    0 Votes
  • Ma
    mark Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You may want to look out for cricket an cell phone secruvr or should I say lack of. I tryed out the service {not a good move on my part} and have found what it means to drop a call over and over, tryed working it out with them and droped them on my land line...LOL just was hung-up on I had so many problums in the 3 mths I had service it hard to see how thay stay going... So check it out and you will see...sory to say...Mark

    0 Votes
  • Co
    complaintssuck Dec 31, 2008

    Mcdonalds Isn't really that good it's just cheap food. we are American's we want what's fast, cheap, and can ### on the peeons that work there. IT'S FUN GETTING SERVED BY A BUNCH OF PIECES OF ### LOSERS!

    0 Votes
  • La
    lanora Jan 02, 2009

    Today, Jan 02, 2008. I walked into the nearby Mcdonalds resturant. I frequently eat at Mcdonlds and have always had excellant service. However, today, the Mcdonalds customer service help were extremely RUDE!!! They did not use customer skills, such as "how are you today?" or "how can I help you?" They were just staring @ me and I had to intiate my order. Well, I placed my order and did not receive any thank yous or is there anything else, I did not get any feedback, as a "normal" Mcdonalds would do. I then received my order and again cashier did not intiate any conversation at all and RUDELY insisted that I am only allowed two ketchups for my order. I become upset and immediately stated that, in all my Mcdonalds experiences, no one has ever told me that i am limited to two ketchups. I felt that my Mcdonlds experience @ Window Rock was the worst ever. The cashier went on to complain to me about my request for more ketchups and insisted that I was done. This definitely needs some attention, as I' m sure that if I recieved this experience, imagine how many other customers recieve the same attention at this particular Mcdonalds. Again, I am well aware of the wonderful service that is encourged @ a Mcdonalds Resturant. Please respond to this compliant.

    0 Votes
  • Ma
    maries Mar 03, 2009

    This afternoon after school i took my kids (7yrs old & 5yrs old) to Mc Donalds SM CEBU City PHILIPPINES. My 5 yrs old son order a Happy Meal as I was preparing his food I asked him if he can go to the counter to get a gravy refill. So he went to the counter and ask, but then he came back to me and he was crying he said he hit his foot so I said its ok. So I diverted his attention playing with his new Happy Meal Toy. When we were about to leave he told me he could not walk because his foot hurts, I thought he was just making drama. When I look at his foot (the one his complaining that he got hurt) it was bleeding. So I called the Manager and told her what happened and showed her where my son get his cut. She did not react or say anything, I even asked her for a 1st aid kit she called her staff to get if and did not even said sorry. I was really pissed off my son was wearing flip flops that its hard for him to walk at the mall, specially our car was parked at the other side of the Mall Building. I had to carry my 5yrs old boy all the way to the car.
    How lame was that! I just hope that the Mc Donalds will do something about it! You should make sure your structures are well placed and secure enough that you cannot hurt anybody specially children.

    0 Votes
  • An
    AnchormanRet Apr 08, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I live in Henderson NV and we have a mcdonalds on Boulder Highway and Lake Mead Parkway. About a week age we went there for breakfast. As I was walking in I noticed that the American Flag that was flying was badly torn and needed to be replaced. I asked for a manager and a Hispanic women came out, I told her about the flag and she said it was because of the wind (we had high winds earlier that week, but my flags were OK as were the others I see every day). She said she would replace it. Today, 8 Apr, I went there again and the same flag was still flying and at about half mast. To my knowledge there is no reason to fly the colors at half mast. I am no longer going to go to mcdonalds for any reason, except to retrieve and properly dispose of my countries flag.

    Also I do not appreciate your employees speaking other languages other than English. This country has spoken English since it inception, from the east to the west coast including CA, NM and AZ which were Spanish and Mexican territories before the US annexed them. I can take this as a direct insult as I don't and won't understand the language spoken.

    I have fought in three (3) major conflicts under the United States Flag and I think it is an abombination to not take proper care of it. It is bad enough that you hire aliens and not our teens or seniors as was the practice when mcdonalds was founded. Now you and your employees neglect my Countries Colors. They seem to forget that people of hispanic origin have fought and died in every war we have been in.

    For God, Country and it flag,

    NEAL J GRIFFITH, MM1 (SW), USN (RET)
    HENDERSON NV

    "GOD, GUNS AND GUTS HAVE MADE AMERICA FREE"

    [email protected]

    0 Votes
  • Bo
    bootsguy May 26, 2009

    There are already online delivery for McDonalds in the Philippines but only some areas. It does not include a large area Iloilo City where I live. I wanted to avail of online ordering of McDonalds in Iloilo but the service is not available in Iloilo the reason why I complaint and the reason I lose interest in McDonalds because there is no online ordering in Iloilo.. I will eat in another fast food but not McDonalds anymore because there is no online ordering in Iloilo, Philippines

    0 Votes
  • Ch
    cheech 232 Jun 27, 2009

    the girl in the drive through should be fired for saying "### you" to the mom and her daughter no matter what the customer thinks or said, unless if they said ### you back to the employee.i have my own business i've had for 30 years and if one of my employees said ### you to a customer they would be fired!! i am responding because i have had problems with mcdonalds at the drive through .but also very nice people at the drive through.vulgar language buy employees to customers should never happen.agreeing with the employee's action shows a lowering of mcdonalds good customer policy.

    1 Votes

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