McDonalds — bad customer service
I am complaining about the employees at McDonalds (Metropol, Carindale, Brisbane), having the inability to take orders correctly.
Today I went to McDonalds and clearly said that I wanted 2 happy meals, a large crispy chicken meal, 2 large quarter pounder meals and a large Big Mac meal, I clearly said it to the person serving me at the counter TWICE. Only to receive that BOTH happy meals had no toys and BOTH quarter pounder meals had no CHIPS; and this isn't the only time this has happened, this has happened to me a least the past 4 times at the Metropol, Carindale branch and a few times at other branches such as the Gold Coast. Me and my family are very angry with your lack of service and your choice of employees that cant count. I know that the McDonalds workplace is a busy one, but IT IS THEIR JOB, and they get paid enough for it.
I know that your not stupid, and I know that you know that if one customer is experiencing this, others will be to. I am just asking that you get your employees to pull up their act, as everyone pays good money to purchase your food, and the least they should have to worry about is counting their purchase to make sure that the order is correct. I understand that it is only human to make mistakes like this, but the number or time this has occurred shows that the employee who processed this order, shows nothing but pure laziness.
Yours sincerely Michael Brown