McDonalds Australia — bad customer service
Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon.
I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger.
We then left the drive through and realised that we did not recieve our toy for the happy meal and we had to go back and get the toy my partner was in the franchise getting the toy and i realised we had a cheeseburger in the happy meal and not nuggets and also instead of a small fries i had 6 single chips in the bottom of the box with the paper bag just sitting there on top of the burger so i went in and told them and they gave me the nuggets and the small fries.
Then i went home and realised that we only had one quarter pounder meal which the burger was dry with hardly no sauce and a cheeseburger meal which the fries for that meal were very low the box was half full so we had accually not recieved our 2 extra cheeseburgers we then rang the manager and told him of this poor service and he told us to come get the other cheeseburgers and that was it my partner went and picket them up.
In my opinion it wasnt the poor management of the situatuation because when my partner went out and picket them up the manager seemed very annoyed at his staff for such a terrible mistake so i think it was the staff that were preparing the order that mixed it up so terribly. Also i think that instead of us having to waste petrol coming out again we should have atleast got the cheeseburgers for free we were quite angry that a place could make such a large mistake if it hadnt of been the whole meal been stuffed up we would not of been so angry but they ruined our dinner and for that i will not be returning to that paticular franchise for any meal ever again.
Thankyou for your time and for listening to my complaint.
have a lovely day
Yours Sincerely Jessica Norman