McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - complaint not resolved in a timely manner
I'm incredibly disappointed and disgusted with the terrible customer service I've received in this matter. How difficult is it to correct? I ordered 2 XL coffees and one had a partial shot of cream in it, I'm lactose intolerant and this kind of error is unacceptable as is your response!
I would like to file a formal complaint with McDonalds International about the terrible customer service I've experienced in resolving this complaint.
Andrea Moody
On Feb 12, 2020, at 13:59, [protected]@ca.mcd.com wrote:
Hi Carlo,
Thank you for letting us know that you have not received follow up from the franchisee's office. We strive to provide our guests with timely responses and appreciate you giving us the chance to make this right.
We sincerely apologize for any inconvenience this may have caused you. We have escalated your case once again to ensure that you receive a response from the 30 Courtneypark Drive East restaurant. You will be contacted within the next 5 days to have your case addressed.
Once again, Carlo, we appreciate you taking the time to bring this matter to our attention.
Best Regards,
Savnnah
Guest Relations Specialist
[protected]
www.mcdonalds.ca
Ref# 1512570
Take advantage of exclusive weekly offers when you download, register and activate the My McD's app.
Learn more at www.mymcds.ca
Latest McDonald's Reviews
No service McDonald's food Crispy chicken deluxe meal Managing staff Drive through serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!