McDonald's

I'm incredibly disappointed and disgusted with the terrible customer service I've received in this matter. How difficult is it to correct? I ordered 2 XL coffees and one had a partial shot of cream in it, I'm lactose intolerant and this kind of error is unacceptable as is your response!
I would like to file a formal complaint with McDonalds International about the terrible customer service I've experienced in resolving this complaint.
Andrea Moody

On Feb 12, 2020, at 13:59, [protected]@ca.mcd.com wrote:

Hi Carlo,

Thank you for letting us know that you have not received follow up from the franchisee's office. We strive to provide our guests with timely responses and appreciate you giving us the chance to make this right.

We sincerely apologize for any inconvenience this may have caused you. We have escalated your case once again to ensure that you receive a response from the 30 Courtneypark Drive East restaurant. You will be contacted within the next 5 days to have your case addressed.

Once again, Carlo, we appreciate you taking the time to bring this matter to our attention.
Best Regards,

Savnnah
Guest Relations Specialist
[protected]
www.mcdonalds.ca

Ref# 1512570
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